Joker redirected domains status

luke_churchluke_church Registered Users Posts: 507 Major grins
edited March 25, 2006 in SmugMug Support
Hi all,

Today is turning into a really bad day...

Can anyone who is using joker.com for C-Name forwarding confirm whether it is working or not?

For that matter, can anyone talk to joker.com itself?

Anyone hear anything about outages etc?

Cheers,

Luke
Photography: www.lukechurchphotography.com
SmugSoftware: www.smugtools.com
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Comments

  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 22, 2006
    luke_church wrote:
    Hi all,

    Today is turning into a really bad day...

    Can anyone who is using joker.com for C-Name forwarding confirm whether it is working or not?

    For that matter, can anyone talk to joker.com itself?

    Anyone hear anything about outages etc?

    Cheers,

    Luke

    Don't remember how I setup via Joker but mine is down also.
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 22, 2006
    Do let us know what Joker says, ok?
    I wonder if we should still be recommending them....
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 22, 2006
    Andy wrote:
    Do let us know what Joker says, ok?
    I wonder if we should still be recommending them....

    What would happen to your domain if a place such as Joker, GoDaddy etc.. folded shop?

    Maybe Smugmug could do some domain hosting as well thumb.gif
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
  • luke_churchluke_church Registered Users Posts: 507 Major grins
    edited March 22, 2006
    Andy wrote:
    Do let us know what Joker says, ok?
    I wonder if we should still be recommending them....

    I'll let you know, once I manage to get in touch with them...

    I begin to wonder the same thing....

    Luke
    Photography: www.lukechurchphotography.com
    SmugSoftware: www.smugtools.com
  • mbradymbrady Registered Users Posts: 321 Major grins
    edited March 22, 2006
    I'm with Joker and am having trouble too. I first noticed an outage on Monday afternoon. At that time Joker.com itself was still reachable. I sent a support notice to them about it (no response). But all was well again Tuesday morning. But now it's dead again and Joker.com itself is unreachable.

    Matt
  • peestandinguppeestandingup Registered Users Posts: 489 Major grins
    edited March 22, 2006
    Im with Joker & havent had any trouble today as far as I can tell. And this has been a heavy traffic day for me as well (over 4,000 hits so far) without an issue. Keep us posted.
  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 22, 2006
    peestandingup wrote:
    Im with Joker & havent had any trouble today as far as I can tell. And this has been a heavy traffic day for me as well (over 4,000 hits so far) without an issue. Keep us posted.

    I will say my internet has also been acting screwey as well.

    Could someone else try to access www.bodleypix.com ?
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited March 22, 2006
    luke_church wrote:
    Hi all,

    Today is turning into a really bad day...

    Can anyone who is using joker.com for C-Name forwarding confirm whether it is working or not?

    For that matter, can anyone talk to joker.com itself?

    Anyone hear anything about outages etc?

    Cheers,

    Luke

    One of the sites I run for a friend: www.onbroadwaydancers.com seems fine, but mine www.brandolinoimaging.com will not connect.
  • peestandinguppeestandingup Registered Users Posts: 489 Major grins
    edited March 22, 2006
    Bodley wrote:
    I will say my internet has also been acting screwey as well.

    Could someone else try to access www.bodleypix.com ?
    It came up on my computer just fine.
    brandofamily wrote:
    One of the sites I run for a friend: www.onbroadwaydancers.com seems fine, but mine www.brandolinoimaging.com will not connect.
    Both of those sites also came up fine on my Macintosh with Time Warner cable. No issues.

    I think there may be a problem with some connections or something.
  • bwgbwg Registered Users, Retired Mod Posts: 2,119 SmugMug Employee
    edited March 22, 2006
    no joy for
    bodleypix
    brandolino
    lukechurch
    hooray for:
    onbroadway
    i'm on the east coast..DC area.
    Pedal faster
  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 22, 2006
    peestandingup wrote:
    It came up on my computer just fine.

    Both of those sites also came up fine on my Macintosh with Time Warner cable. No issues.

    I think there may be a problem with some connections or something.

    Thanks for checking - Greg
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 22, 2006
    bigwebguy wrote:
    no joy for
    bodleypix
    brandolino
    lukechurch

    hooray for:
    onbroadway

    i'm on the east coast..DC area.

    FWIW I'm in the SE (Alabama) on Charter Cable

    Thanks for checking - Greg
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
  • peestandinguppeestandingup Registered Users Posts: 489 Major grins
    edited March 22, 2006
    Im in the big crappy state of Texas. :D J/K, its not all bad.
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited March 22, 2006
    Bodley wrote:
    FWIW I'm in the SE (Alabama) on Charter Cable

    Thanks for checking - Greg

    Just tried dialing into my schools server and connecting to my sites.....onbroadway =yes, brandolinoimaging =no

    This makes no sense....ne_nau.gif1drink
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited March 22, 2006
    brandofamily wrote:
    Just tried dialing into my schools server and connecting to my sites.....onbroadway =yes, brandolinoimaging =no

    This makes no sense....ne_nau.gif1drink

    I'm an idiot...onbroadway isn't using joker.....duh...mwink.gif
  • BassAnglerBassAngler Registered Users Posts: 104 Big grins
    edited March 22, 2006
    Mine is working ok...
    www.highlandphoto.smugmug.com

    www.newenglanddigitalphotography.com
    :photowww.bangorbass.com:photo
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited March 22, 2006
    BassAngler wrote:
    Mine is working ok...
    the 1st one in your sgniture does not work for me. I'm on comcast cable...
  • peestandinguppeestandingup Registered Users Posts: 489 Major grins
    edited March 22, 2006
    All of these are working for me. Im thinking there is some kinda internet service outage, not really the websites.
  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 22, 2006
    BassAngler wrote:
    Mine is working ok...

    I got BangorBass but nothing else (That includes Peestandingup's site)
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
  • PezpixPezpix Registered Users Posts: 391 Major grins
    edited March 22, 2006
    Crud, I was hoping it was a one day issue, but apparantly they've been having problems for at least a couple days now. My site www.pezpix.com has been having the same problems loading as well.

    Yesterday, I tried to set up a second email via Joker and it wound up taking 4 hours due to the outage. Not a good start.
    Professional Ancient Smugmug Shutter Geek
    Master Of Sushi Noms
    Amateur CSS Dork
  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 22, 2006
    Broadway dance showed up but my connection is sooooooooo slowwwwww. This area is defiantly having problems.
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
  • BassAnglerBassAngler Registered Users Posts: 104 Big grins
    edited March 22, 2006
    Just checked all again and everything is a-ok!
    www.highlandphoto.smugmug.com

    www.newenglanddigitalphotography.com
    :photowww.bangorbass.com:photo
  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 22, 2006
    BassAngler wrote:
    Just checked all again and everything is a-ok!
    No go for me though :cry
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
  • Mike LaneMike Lane Registered Users Posts: 7,106 Major grins
    edited March 22, 2006
    *cough* dreamhost *cough*
    Y'all don't want to hear me, you just want to dance.

    http://photos.mikelanestudios.com/
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited March 22, 2006
    Mike Lane wrote:
    *cough* dreamhost *cough*
    I went with Joker because it was recommended here....ne_nau.gif
    I'm assuming that's why we ALL went w/ Joker....
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 23, 2006
    Hi everyone -

    First of all, apologies for the Joker issue and also their lack of response. It's terrible, honestly.

    Earlier tonight I sent this off to joker:
    email wrote:
    Hello Joker,

    As you can see from our help pages, we actually recommend Joker as "our favorite" domain host.
    http://www.smugmug.com/help/professional-accounts

    However, we have numerous complaints today about our customers (and your customers!) not being able to use their domains. What's up?

    Finally - and the most troubling - is that we also have numerous reports that Joker is not answering support emails from our (your!) customers either.

    You can see here on our support forum how this is affecting our (your!) customers:

    http://www.dgrin.com/showthread.php?t=30446

    Please let us know how you'll resolve this situation, and the sooner the better!

    Thank you.

    Andy (House Pro)
    SmugMug
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • peestandinguppeestandingup Registered Users Posts: 489 Major grins
    edited March 23, 2006
    Yup, just got word that some people couldnt access my site today via my Joker domain name. This was a big day for my site because many people were trying to order prints from my recent wedding pics that just got posted, so this is really unacceptable.

    Pretty crappy of Joker to not reply to its customers if you ask me. So, why exactly does Smugmug recommend them so much?? Thats really the only reason I used them.
  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 23, 2006
    Andy wrote:
    Hi everyone -

    First of all, apologies for the Joker issue and also their lack of response. It's terrible, honestly.

    Earlier tonight I sent this off to joker:

    Before we get out the tar-and-feathers are we sure it's a Joker issue and not an internet issue? I know my service across the board stunk yesterday and I'm sure Joker wasn't responsible for those problems.

    Not sure how all this works behind the scenes but it seems as though there must be internet hubs set up around the world. An issue at a hub, either hackers or equipment, could cause trouble for large areas of users/providers.
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
  • luke_churchluke_church Registered Users Posts: 507 Major grins
    edited March 23, 2006
    Sure.

    My connection to the internet is supposedly fairly close to the UK's backbone through the connection to the UK's Joint Academic Networks.

    Everything worked fine yesterday except stuff to do Joker.

    I don't understand enough about DNS and C-Name caching architectures to really understand what's going on, but I suspect that the periodic behaviour is due to some people accessing cached versions of the DNS entries. If this is true, it bodes ill for the future as the deleted entries have had time to propogate through the DNS hierachy.

    This is one of the reasons why I was hesitant, as I'm currently working with a custom DNS server that I was cautious might be breaking things. But other people are having problems as well.

    Sure, it may not be directly Joker's fault, but I purchased the services that are currently not operating from them. Consequently they are my port of call and to some degree it is their responsibility to make sure that it continues to work despite other peoples problems. DNS services are one of things that I need to work all the time, and they're currently not.

    I filed a support request with them and am awaiting an answer.

    Luke
    Photography: www.lukechurchphotography.com
    SmugSoftware: www.smugtools.com
  • BodleyBodley Registered Users Posts: 766 Major grins
    edited March 23, 2006
    Bodley wrote:
    Before we get out the tar-and-feathers are we sure it's a Joker issue and not an internet issue? I know my service across the board stunk yesterday and I'm sure Joker wasn't responsible for those problems.

    Not sure how all this works behind the scenes but it seems as though there must be internet hubs set up around the world. An issue at a hub, either hackers or equipment, could cause trouble for large areas of users/providers.

    Letting the tar cool (for the moment) I'm back up and running. I'm totally out of the loop on this stuff so if I need to change domain host - someone please let me knowthumb.gif
    Greg
    "Tis better keep your mouth shut and be thought of as an idiot than to open your mouth and remove all doubt"
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