Smugmug running really slow today??

digitalpins

My site is running really slow today and taking forever to display my pictures in some galleries.

Whats going on today????

Sheaf

digitalpins wrote:

My site is running really slow today and taking forever to display my pictures in some galleries.

Whats going on today????

We had a major database problem. I believe it is fixed now, but we are way behind on image processing.

John Mueller

Good question.
When I click on some of my galleries,it takes me to smugmugs main page?????
Upload is all to hell

Richard

Sheaf wrote:

We had a major database problem. I believe it is fixed now, but we are way behind on image processing.

I have had upload crap out on me twice in mid-stream. What did make it still shows as processing. Is it safe to assume that those pics will eventually show up?

Jeffro

Sheaf wrote:

We had a major database problem. I believe it is fixed now, but we are way behind on image processing.

Think again...it ain't fixed.

GraphyFotoz

Not fixed here yet! :uhoh
Takes f o r e v e r to "Process Image" then when it's done it's black.

bertola

I'm also experiencing a very slow smugmug site today. Can't run a slide show (lengthy pauses between images) and even viewing images in a gallery at medium size is taking over 60 seconds.

Please keep us posted as to when this will be resolved.

Perhaps I've missed them, but other than a response to this thread, I haven't seen any official announcement as to the problem and when it will be resolved.

Thanks.

bertola

Perhaps I spoke too soon.

Seems to be running smoothly again!!!

mrcoons

It's still real slow, which may be an understatement! My first upload worked but my second one has uploaded everything and then locked up the browser.

Sheaf

Jeffro wrote:

Think again...it ain't fixed.

I believe it actually is fixed, but we need to catch up on processing images. We have about 10,000 images waiting to be processed and until we catch up, it will be quite slow.

I'm sorry folks, we're doing our best to get this sorted out.

mrcoons

Sheaf wrote:

I believe it actually is fixed, but we need to catch up on processing images. We have about 10,000 images waiting to be processed and until we catch up, it will be quite slow.

I'm sorry folks, we're doing our best to get this sorted out.

Wow, with the size of that number I can now understand the delay. Thanks for the info.

Jeffro

Sheaf wrote:

I believe it actually is fixed, but we need to catch up on processing images. We have about 10,000 images waiting to be processed and until we catch up, it will be quite slow.

I'm sorry folks, we're doing our best to get this sorted out.

Fair enough....I'm giving it another go.

Sheaf

Jeffro wrote:

Fair enough....I'm giving it another go.

Not exactly ideal... If you don't mind waiting a bit, it would be nice to help us work on the queue first.

Patience....

With 11074 photos in the queue, your photos won't be processed any time soon.

Theresa K

My last upload is 2 hours and counting

Sheaf wrote:

I believe it actually is fixed, but we need to catch up on processing images. We have about 10,000 images waiting to be processed and until we catch up, it will be quite slow.

I'm sorry folks, we're doing our best to get this sorted out.

Trying to be patient..... :bash

Jeffro

Sheaf wrote:

Not exactly ideal... If you don't mind waiting a bit, it would be nice to help us work on the queue first.

Patience....

With 11074 photos in the queue, your photos won't be processed any time soon.

Ok, OK....I'll stop for awhile, but I really really need to have these pic's online tomorrow! Blame the orange on DavidTO...he didn't like my green.

DavidTO

Jeffro wrote:

Ok, OK....I'll stop for awhile, but I really really need to have these pic's online tomorrow! Blame the orange on DavidTO...he didn't like my green.

Orange you taking this a bit far? Are you trying to make us all green with envy with your typographical prowess?

Call me a simple man, but I think text should only be colored for a specific reason, that's all.

Jeffro

DavidTO wrote:

Orange you taking this a bit far? Are you trying to make us all green with envy with your typographical prowess?

Call me a simple man, but I think text should only be colored for a specific reason, that's all.

I don't. Isn't it nice we aren't all the same ?

DavidTO

Jeffro wrote:

I don't. Isn't nice we aren't all the same ?

In this case, no.

flyingdutchie

digitalpins wrote:

My site is running really slow today and taking forever to display my pictures in some galleries.

Whats going on today????

Yep.. it's still quite slow.
Besides that i get tons of 'connection exceptions' from the Java Uploader and a bunch of 'File had errors and could not be processed.' (about 20% of my pics that i have tried to upload) are reported as well... and i know the files are OK.

I guess the server can't keep up?

mrcoons

Tuesday
So where are we at today (Tuesday)? Responce time seems to be a little better. Most of the 115 photos I posted yesterday are in the folder I posted them to but 4 still say they are being processed.

Richard

mrcoons wrote:

So where are we at today (Tuesday)? Responce time seems to be a little better. Most of the 115 photos I posted yesterday are in the folder I posted them to but 4 still say they are being processed.

Most of what I uploaded yesterday got processed overnight. However, about a dozen pics either got screwed up or showed as still processing. I deleted all of those and uploaded them again without problem. Response time looks normal to me. YMMV.

Cheers,

Andy

mrcoons wrote:

So where are we at today (Tuesday)? Responce time seems to be a little better. Most of the 115 photos I posted yesterday are in the folder I posted them to but 4 still say they are being processed.

The queue is empty. You may have to reupload those four, very sorry for the troubles.

mrcoons

Andy wrote:

The queue is empty. You may have to reupload those four, very sorry for the troubles.

Not a big deal to me, I can certainly resend them. Thanks!

marieboyer

My new photos uploaded no problem but today I am having problems viewing certain photos in my galleries. I loaded this gallery a few days ago and had no problem viewing the photos shortly after they loaded. BUt today, many within the gallery are not loading. I click the photo and it just ends up endlessly attempting to load. Are there still problems today? Thanks for your help!

Andy wrote:

The queue is empty. You may have to reupload those four, very sorry for the troubles.

digitalpins

mrcoons wrote:

So where are we at today (Tuesday)? Responce time seems to be a little better. Most of the 115 photos I posted yesterday are in the folder I posted them to but 4 still say they are being processed.

Still slow this Tuesday morning and in one of my galleries, one of the images says "Photo not found".

Thats wierd why is that box there

other than that still taking forever to load images

I Simonius

digitalpins wrote:

Still slow this Tuesday morning and in one of my galleries, one of the images says "Photo not found".

Thats wierd why is that box there

other than that still taking forever to load images

YEAH Im getting exactly the same thing

Several images say photo not found and it takes forever to load

marieboyer

Andy:
Guess what. I tried just getting out of Firefox all together. Then I reloaded Firefox, went back in to Smugmug gallery, and voila! No problems. Hope this really easy fix helps others.

marieboyer wrote:

My new photos uploaded no problem but today I am having problems viewing certain photos in my galleries. I loaded this gallery a few days ago and had no problem viewing the photos shortly after they loaded. BUt today, many within the gallery are not loading. I click the photo and it just ends up endlessly attempting to load. Are there still problems today? Thanks for your help!

3rdPlanetPhotography

Photos Not Found
I'm getting some timeout issues and occasional "photo not found" will show up where my image should be. Is there some maintenance going on? It's 8:35 CST on May 30th. Thanks Scott

PossumCorner

Sheaf wrote:

... I'm sorry folks, we're doing our best to get this sorted out.

Thanks for this advice. I was getting a bit freaked with yesterday's new gallery being suddenly unavailable. It was fine, all present and correct a few hours ago, now even more older galleries have disappeared and the new one only shows a few of the approx 400 thumbnail images and gives a "picture can't be found" message for missing ones. Disappointing as this gallery has created the most hits plus email enquiries we have had for prices. Will we need to re-upload the ones which have disappeared or might it right itself overnight (being almost midnight Tuesday here)?

Andy

kc7dji wrote:

I'm getting some timeout issues and occasional "photo not found" will show up where my image should be. Is there some maintenance going on? It's 8:35 CST on May 30th. Thanks Scott

Sorry for troubles, I will ask Wireless or Onethumb to respond, thanks

mediahound

I can't even upload at all today
I can't even upload at all today. It simply doesn't work, I get a timeout.