Cant upload AGAIN

PHOTOlinkPHOTOlink Registered Users Posts: 150 Major grins
edited September 26, 2006 in SmugMug Support
once again...stalling out......

I am trying to be understanding...
but this is getting...frustrating as hell.....
Deleted gallery - re-did gallery
ixnay again on the upload nay!

i know i'm going to hear about load balancers
life balancers and balencer balencers...

so here again it stalls, and now its going again...
i even called my T1 provider and told them i think my
connection is yuk...now i'm not so sure its my T1, but SM
17 MB out of 20...keeping my fingers crossed...!

well, they say that 3x is a charm... i just don't think we
should have to go through three upload attempts to
get our pix moving....

made it.... lets see how well the rest of the uploads go....

but the biggest offender is after an upload, i try to go the the new gallery i just loaded, and it just sits, and sits, and sits...coffee time
Adam Scull
http://www.photolink.net

http://www.linkedin.com/in/photolink

AIM:AdamatPHOTOlink
«1

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 17, 2006
    PHOTOlink wrote:
    once again...stalling out......

    I am trying to be understanding...
    but this is getting...frustrating as hell.....
    Deleted gallery - re-did gallery
    ixnay again on the upload nay!

    i know i'm going to hear about load balancers
    life balancers and balencer balencers...

    so here again it stalls, and now its going again...
    i even called my T1 provider and told them i think my
    connection is yuk...now i'm not so sure its my T1, but SM
    17 MB out of 20...keeping my fingers crossed...!

    well, they say that 3x is a charm... i just don't think we
    should have to go through three upload ateempts to
    get our pix moving....

    Adam, there are no probs I'm aware of. Let's try to diagnose the situation. Can you give me a traceroute from you, to us? Can you give me a dslreports line quality test?

    Traceroute, on your Mac:
    Applications>Utilities>Terminal>type this in:

    traceroute -I www.smugmug.com and paste the results here.

    please also do the www.dslreports.com line quality test, ok?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PHOTOlinkPHOTOlink Registered Users Posts: 150 Major grins
    edited September 17, 2006
    this is all i get on the trace

    G4-Desktop:~ adamscull$ traceroute -I www.smugmug.com
    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 60 byte packets
    1 hera.smugmug.com (63.81.134.23) 99.134 ms 100.223 ms 102.898 ms
    G4-Desktop:~ adamscull$


    dslreports.com speed test result on 2006-09-17 22:03:12 EST:
    1103 / 763

    Your download speed : 1103 kbps or 137.9 KB/sec.

    Your upload speed : 763 kbps or 95.3 KB/sec.
    Adam Scull
    http://www.photolink.net

    http://www.linkedin.com/in/photolink

    AIM:AdamatPHOTOlink
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 17, 2006
    PHOTOlink wrote:
    this is all i get on the trace

    G4-Desktop:~ adamscull$ traceroute -I www.smugmug.com
    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 60 byte packets
    1 hera.smugmug.com (63.81.134.23) 99.134 ms 100.223 ms 102.898 ms
    G4-Desktop:~ adamscull$


    dslreports.com speed test result on 2006-09-17 22:03:12 EST:
    1103 / 763

    Your download speed : 1103 kbps or 137.9 KB/sec.

    Your upload speed : 763 kbps or 95.3 KB/sec.
    Adam, the dslreports LINE Quality test, please? (For packet loss).

    Thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PHOTOlinkPHOTOlink Registered Users Posts: 150 Major grins
    edited September 17, 2006
    i'm not quite ready to plunk down for a premium membership on dslreports

    so i can't do a line test.....

    so i will just deal with it as it occurs... grumble, grumble....

    its a bit funny andy, as i was going to write you today and say that pages SEEM to be loading faster... oh well......

    :-)
    Adam Scull
    http://www.photolink.net

    http://www.linkedin.com/in/photolink

    AIM:AdamatPHOTOlink
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 17, 2006
    PHOTOlink wrote:
    i'm not quite ready to plunk down for a premium membership on dslreports

    so i can't do a line test.....

    so i will jsut deal with it as it occurs... grumble, grumble....

    :-)
    Adam, it's FREE :D
    you just have to register, but it's free, I promise.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PHOTOlinkPHOTOlink Registered Users Posts: 150 Major grins
    edited September 17, 2006
    ok but i'm behind two routers - a core T1 router and then a linksys router, so its telling me i got to kill firewall...won't happen right now..... too much work coming in from nyc.... will have to try later

    stalled on a new gallery again

    ohh joy...
    Adam Scull
    http://www.photolink.net

    http://www.linkedin.com/in/photolink

    AIM:AdamatPHOTOlink
  • onethumbonethumb Administrators Posts: 1,269 Major grins
    edited September 17, 2006
    PHOTOlink wrote:
    this is all i get on the trace

    G4-Desktop:~ adamscull$ traceroute -I www.smugmug.com
    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 60 byte packets
    1 hera.smugmug.com (63.81.134.23) 99.134 ms 100.223 ms 102.898 ms
    G4-Desktop:~ adamscull$

    This is *highly* unusual. You should see many lines of output, not a single line. I'm not sure why that is.

    Would you mind trying a traceroute using the Network Utility?

    In Finder, go to Applications -> Utilities -> Network Utility.

    Then, select the "traceroute" tab and enter www.smugmug.com.

    I'm still researching how on earth your initial traceroute could have shown only a single hop. More as I get it.

    Thanks!

    Don
  • PHOTOlinkPHOTOlink Registered Users Posts: 150 Major grins
    edited September 17, 2006
    hows this?


    Traceroute has started ...

    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
    1 * * *
    2 66.184.211.177 (66.184.211.177) 3.389 ms 3.505 ms 3.376 ms
    3 10.56.10.189 (10.56.10.189) 10.034 ms 9.674 ms 9.626 ms
    4 atm9-0.5.atlngapk22w.cr.deltacom.net (66.35.174.37) 31.582 ms 31.648 ms 31.772 ms
    5 so-0-0-0.ar3.dal1.gblx.net (64.208.169.141) 50.507 ms 50.502 ms 50.338 ms
    6 so2-1-0-2488m.ar1.sjc2.gblx.net (67.17.74.158) 97.970 ms 97.605 ms 97.981 ms
    7 pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70) 98.891 ms 98.591 ms 98.051 ms
    8 * * *
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *










    onethumb wrote:
    This is *highly* unusual. You should see many lines of output, not a single line. I'm not sure why that is.

    Would you mind trying a traceroute using the Network Utility?

    In Finder, go to Applications -> Utilities -> Network Utility.

    Then, select the "traceroute" tab and enter www.smugmug.com.

    I'm still researching how on earth your initial traceroute could have shown only a single hop. More as I get it.

    Thanks!

    Don
    Adam Scull
    http://www.photolink.net

    http://www.linkedin.com/in/photolink

    AIM:AdamatPHOTOlink
  • PHOTOlinkPHOTOlink Registered Users Posts: 150 Major grins
    edited September 17, 2006
    3rd time stalled again during upload...

    4th time go them all uploaded...
    PHOTOlink wrote:
    hows this?


    Traceroute has started ...

    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
    1 * * *
    2 66.184.211.177 (66.184.211.177) 3.389 ms 3.505 ms 3.376 ms
    3 10.56.10.189 (10.56.10.189) 10.034 ms 9.674 ms 9.626 ms
    4 atm9-0.5.atlngapk22w.cr.deltacom.net (66.35.174.37) 31.582 ms 31.648 ms 31.772 ms
    5 so-0-0-0.ar3.dal1.gblx.net (64.208.169.141) 50.507 ms 50.502 ms 50.338 ms
    6 so2-1-0-2488m.ar1.sjc2.gblx.net (67.17.74.158) 97.970 ms 97.605 ms 97.981 ms
    7 pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70) 98.891 ms 98.591 ms 98.051 ms
    8 * * *
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *
    Adam Scull
    http://www.photolink.net

    http://www.linkedin.com/in/photolink

    AIM:AdamatPHOTOlink
  • onethumbonethumb Administrators Posts: 1,269 Major grins
    edited September 17, 2006
    PHOTOlink wrote:
    hows this?


    Traceroute has started ...

    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
    1 * * *
    2 66.184.211.177 (66.184.211.177) 3.389 ms 3.505 ms 3.376 ms
    3 10.56.10.189 (10.56.10.189) 10.034 ms 9.674 ms 9.626 ms
    4 atm9-0.5.atlngapk22w.cr.deltacom.net (66.35.174.37) 31.582 ms 31.648 ms 31.772 ms
    5 so-0-0-0.ar3.dal1.gblx.net (64.208.169.141) 50.507 ms 50.502 ms 50.338 ms
    6 so2-1-0-2488m.ar1.sjc2.gblx.net (67.17.74.158) 97.970 ms 97.605 ms 97.981 ms
    7 pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70) 98.891 ms 98.591 ms 98.051 ms
    8 * * *
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *

    That all looks fine. I doubt the route is causing the problem.

    Packet loss might be, though, if you do get a chance to run those DSL Reports tests.

    Don
  • jh4wvujh4wvu Registered Users Posts: 169 Major grins
    edited September 18, 2006
    Smugmug upload really SLOW!
    HELP!!!....Having problems upload photos....it's really slow...

    I did a traceroute and the results are as follows..

    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 60 byte packets
    1 157.182.56.1 (157.182.56.1) 0.708 ms 0.390 ms 0.329 ms
    2 10.0.6.14 (10.0.6.14) 0.388 ms 0.470 ms 0.346 ms
    3 10.0.6.114 (10.0.6.114) 1.356 ms 1.262 ms 1.090 ms
    4 * 10.0.6.114 (10.0.6.114) 1.468 ms !X *
    5 * * *
    6 * * *
    7 * * *

    Any suggestions...

    Thanks,
    Chris
  • bhambham Registered Users Posts: 1,303 Major grins
    edited September 18, 2006
    I'm not having speed issues, but having other issues. Once I drag and drop the gathering data says that for up to 30 seconds and then I hit cancel and have to redo it. Also on finishing its sticking on showing the last picture and both the progress meters are done and it shows this for like 30 seconds.

    Its definitely acting up. Speed seems normal to me.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • bhambham Registered Users Posts: 1,303 Major grins
    edited September 18, 2006
    bham wrote:
    I'm not having speed issues, but having other issues. Once I drag and drop the gathering data says that for up to 30 seconds and then I hit cancel and have to redo it. Also on finishing its sticking on showing the last picture and both the progress meters are done and it shows this for like 30 seconds.

    Its definitely acting up. Speed seems normal to me.

    Also during uploads for some reason the progress stops. The images are stopping uploading but not timing out or getting cut off. In 2 years I have never seen that before.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • bhambham Registered Users Posts: 1,303 Major grins
    edited September 18, 2006
    This is really starting to piss me off. I got 3,000 images to upload I don't need this right now.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • DalantechDalantech Registered Users Posts: 1,519 Major grins
    edited September 18, 2006
    I'm having the same problem: IF I can get the java applet to download and run, and IF I can get the photos to upload, then the data transfer will die after a few photos :cry

    "Java exception error: time out trying to connect"
    My SmugMug Gallery

    Looking for tips on macro photography? Check out my Blog: No Cropping Zone.
  • bhambham Registered Users Posts: 1,303 Major grins
    edited September 18, 2006
    It goes for a few images then seems to lock up.headscratch.gif
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • bhambham Registered Users Posts: 1,303 Major grins
    edited September 18, 2006
    :help I can get between 3 and 9 images to work and then locks up and I have to cancel it and start again.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • DalantechDalantech Registered Users Posts: 1,519 Major grins
    edited September 18, 2006
    bham wrote:
    :help I can get between 3 and 9 images to work and then locks up and I have to cancel it and start again.

    Same here...
    My SmugMug Gallery

    Looking for tips on macro photography? Check out my Blog: No Cropping Zone.
  • bhambham Registered Users Posts: 1,303 Major grins
    edited September 18, 2006
    At this rate it will take me probably 10 hours to upload 300 images.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • digitalpinsdigitalpins Registered Users Posts: 448 Major grins
    edited September 18, 2006
    I thought it was just me, I had this wierd problem this past friday, got fustrated and left it alone. I just tried again and I got up to image 9 and then it crapped out just froze and set their, kind of stoped uploading on image 9.

    Also lately while doing work on my site in firefox using the control panel I click the update button or if I move a bulk of images I keep getting timeout pages or white pages saying it cant connect or something

    doing it again now, the uploading process just freezes and stops....

    errror I just got during upload: "java.net.ConnectException: Operation timed out"
    www.lamontphotography.com
    Canon 60D
    Canon Rebel XTi (400)
    Canon 10-22mm, Canon 50mm f/1.8 II
    MacBook, MacPro
  • shelby_danielshelby_daniel Registered Users Posts: 4 Beginner grinner
    edited September 18, 2006
    digitalpins wrote:
    I thought it was just me, I had this wierd problem this past friday, got fustrated and left it alone. I just tried again and I got up to image 9 and then it crapped out just froze and set their, kind of stoped uploading on image 9.

    Also lately while doing work on my site in firefox using the control panel I click the update button or if I move a bulk of images I keep getting timeout pages or white pages saying it cant connect or something

    doing it again now, the uploading process just freezes and stops....


    I am having the same problem, both last night and today9-18-2006. It is definitely some sort of smugmug issue all of my other uploads are running smoothly and my cable connection is fine, so what am I to do? I was supposed to have 2 galleries up last night for clients?
  • bhambham Registered Users Posts: 1,303 Major grins
    edited September 18, 2006
    Mine just started going smoothly in the last 5 minutes. I didn't do anything different. Knock on wood.

    Hopefully this will continue.

    I spoke to soon. Ahhhhhhhhhhh.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • digitalpinsdigitalpins Registered Users Posts: 448 Major grins
    edited September 18, 2006
    everything is slow now.... I quit for today to frustrated.....this sucks
    www.lamontphotography.com
    Canon 60D
    Canon Rebel XTi (400)
    Canon 10-22mm, Canon 50mm f/1.8 II
    MacBook, MacPro
  • bhambham Registered Users Posts: 1,303 Major grins
    edited September 18, 2006
    digitalpins wrote:
    everything is slow now.... I quit for today to frustrated.....this sucks

    Trust me going on 4 hours now sucks majorly, but I can't quit. I wish, wish, wish, I could.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • PhotoShapPhotoShap Registered Users Posts: 4 Beginner grinner
    edited September 18, 2006
    Slow and unstable... But it seems to be moving!
    I'm actually 95mb of 250mb up with only minor errors showing in the log. I'm unable to use V2 or V2.1 of the OSX Uploader, it simply pretends to work but images never appear in the gallery. Maybe it's like V1 and images simply show up in random galleries. lol

    I've got 1300 images to upload now and a large event shooting later in the week which will need posting too. I've been trying to post these images since Tuesday.

    Arg...
    Shap

    shap.smugmug.com
    bham wrote:
    Trust me going on 4 hours now sucks majorly, but I can't quit. I wish, wish, wish, I could.
  • digitalpinsdigitalpins Registered Users Posts: 448 Major grins
    edited September 18, 2006
    PhotoShap wrote:
    I've got 1300 images to upload now and a large event shooting later in the week which will need posting too. I've been trying to post these images since Tuesday.

    Arg...
    Shap

    shap.smugmug.com

    that sucks, its got to be something with smugmug, all of us are having problems, its not only uploading either I keep getting timeout errors and pages take forever to upload or they just time out...... it sucks :soapbox
    www.lamontphotography.com
    Canon 60D
    Canon Rebel XTi (400)
    Canon 10-22mm, Canon 50mm f/1.8 II
    MacBook, MacPro
  • PhotoShapPhotoShap Registered Users Posts: 4 Beginner grinner
    edited September 18, 2006
    :cry 131mb into my upload it's hung... not working... ARG! :cry

    I've sent off an eMail to help@smugmug.com detailing my info. Sadly as a Mac guy I don't do traceroutes. It's not to say that it can't do it... I've just been pampered with Mac luck and have never had to search for such an animal thus far.

    I do find it hard to believe that could be a user problem...

    This is driving me nutty, in fact it's actually consumed my evenings for the last couple of days. The plus side is in reading and trying to absorb as much as possible on dgrin, I've found cool hacks to implement on my site.

    Oh the joys of trying to learn CSS online!
    Shap

    (I may have been a little nutty to begin with... But this isn't helping.)
    digitalpins wrote:
    that sucks, its got to be something with smugmug, all of us are having problems, its not only uploading either I keep getting timeout errors and pages take forever to upload or they just time out...... it sucks :soapbox
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 18, 2006
    Hi,

    Our engineers made some adjustments, can all of you please try again and report any problems here.

    Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • wayne861wayne861 Registered Users Posts: 96 Big grins
    edited September 18, 2006
    Smugmug is still down
    Andy wrote:
    Hi,

    Our engineers made some adjustments, can all of you please try again and report any problems here.

    Thanks!
    Smugmug is still down, again, and not only for the ones who have paid to be here. I am getting email from people who would like to look at my galleries, but it is just too painful to have to go for dinner while one image opens. This has been an ongoing problem that is not getting any better. You are getting people from all over the country having the same problem, it is at your end.
    Wayne
  • bhambham Registered Users Posts: 1,303 Major grins
    edited September 18, 2006
    Andy wrote:
    Hi,

    Our engineers made some adjustments, can all of you please try again and report any problems here.

    Thanks!

    The last ten minutes have gone much better. I still have a little under 800 images to go for one gallery. I will let you know.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
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