Smugmug is still down, again, and not only for the ones who have paid to be here. I am getting email from people who would like to look at my galleries, but it is just too painful to have to go for dinner while one image opens. This has been an ongoing problem that is not getting any better. You are getting people from all over the country having the same problem, it is at your end.
Wayne
Hi Wayne,
I'm sorry you are having troubles.
SmugMug is not down, the service is up and working. Now, if you are having troubles, we'd like to help! Can you please give us your SmugMug site name, so we can check? I'm here to help
The last ten minutes have gone much better. I still have a little under 800 images to go for one gallery. I will let you know.
Still going well. I hope that did it.
"A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
SmugMug is not down, the service is up and working. Now, if you are having troubles, we'd like to help! Can you please give us your SmugMug site name, so we can check? I'm here to help
Hi Andy,
Sorry for being so frustrated, my site is wayne861.smugmug.com
I am having the same problems everyone else is having, uploader times out, takes minutes to open a photo, white page when a request times out.
Wayne
Hi Andy,
Sorry for being so frustrated, my site is wayne861.smugmug.com
I am having the same problems everyone else is having, uploader times out, takes minutes to open a photo, white page when a request times out.
Wayne
Hi Wayne, no worries at all! It *is* frustrating, and we want to help you.
We've been making changes to the uploaders. Things should be better as of now.
If not, we need to diagnose what's happening for you. May I suggest:
clear cookies, and cache, and login. Try again.
Next, if problems persist, do the following:
1) run a traceroute (on Windows - Start>Run>cmd>tracert www.smugmug.com and paste the results here.
2) run the line quality test here: www.dslreports.com (must register, but it's free)... paste the results here.
Was able to upload nearly 300mb
I used the Java Uploader to send just under 300MB and only got 3 images with errors. I haven't tried the Mac uploaders yet.
actually I am not yet an official paying user. I am just trying the smugmug services in his trial mode and I experienced some draw backs with the offered upload tools. I use an iBook G4 and a linux system as my daily computer platforms.
I am not able to upload pictures in bulk mode. Is this a known restriction during the trial period? The errors reported in this thread are the same I experienced during bulk upload of images. If I upload the images one by one, everything works fine. I tried the java applet and the dedicated os x upload tools linked on the smugmug.com side. But all the tools stall during a bulk upload. I have tried already to clear cache and cookies but this didn't change anything. The internet connection shouldn't be a problem as I tried the upload facilities with different ISPs (different phone lines dsl and also firms attached to the internet with other physical lines)
actually I am not yet an official paying user. I am just trying the smugmug services in his trial mode and I experienced some draw backs with the offered upload tools. I use an iBook G4 and a linux system as my daily computer platforms.
I am not able to upload pictures in bulk mode. Is this a known restriction during the trial period? The errors reported in this thread are the same I experienced during bulk upload of images. If I upload the images one by one, everything works fine. I tried the java applet and the dedicated os x upload tools linked on the smugmug.com side. But all the tools stall during a bulk upload. I have tried already to clear cache and cookies but this didn't change anything. The internet connection shouldn't be a problem as I tried the upload facilities with different ISPs (different phone lines dsl and also firms attached to the internet with other physical lines)
Any suggestions?
nebu
Hi Nebu, welcome to dgrin and smugmug!
I'm sorry you are having problems with the uploading of your photos. There are no restrictions for a trial period, so that isn't causing any problems.
Let's see if we can diagnose the situation. Can you give me a traceroute from you, to us? Can you give me a dslreports line quality test?
Traceroute, on your Mac:
Applications>Utilities>Terminal>type this in:
I'm sorry you are having problems with the uploading of your photos. There are no restrictions for a trial period, so that isn't causing any problems.
Let's see if we can diagnose the situation. Can you give me a traceroute from you, to us? Can you give me a dslreports line quality test?
Traceroute, on your Mac:
Applications>Utilities>Terminal>type this in:
~ # traceroute -I www.smugmug.com
traceroute to hera.smugmug.com (63.81.134.23), 30 hops max, 40 byte packets
1 *** 1.083 ms 30.237 ms 1.293 ms
2 *** 1.163 ms 0.443 ms 0.270 ms
3 *** 3.822 ms 2.623 ms 3.350 ms
4 *** 4.023 ms 1.934 ms 1.831 ms
5 *** 2.488 ms 3.299 ms 2.351 ms
6 *** 2.996 ms 5.137 ms 1.629 ms
7 restena.rt1.lux.lu.geant2.net (62.40.124.149) 2.493 ms 2.356 ms 1.739 ms
8 so-1-3-0.rt1.fra.de.geant2.net (62.40.112.53) 6.251 ms 7.338 ms 6.441 ms
9 ffm-b2-pos10-2.telia.net (213.248.77.89) 7.172 ms 12.969 ms 15.127 ms
10 ffm-bb2-link.telia.net (80.91.249.193) 8.510 ms 7.242 ms 7.155 ms
11 prs-bb2-pos7-0-0.telia.net (213.248.65.117) 17.176 ms 17.616 ms 20.294 ms12 ldn-bb2-pos7-0-0.telia.net (213.248.65.113) 23.693 ms 24.425 ms 24.064 ms13 nyk-bb2-pos0-2-0.telia.net (213.248.65.94) 92.643 ms 92.132 ms 104.164 ms14 dls-bb1-link.telia.net (213.248.80.9) 132.313 ms 132.780 ms 131.040 ms
15 las-bb1-pos5-0-0.telia.net (213.248.80.13) 164.174 ms 165.726 ms 165.222 ms
16 sjo-b1-link.telia.net (213.248.80.18) 187.491 ms 170.218 ms 167.484 ms
17 ge1-4.b1.sjc.scnet.net (64.202.104.205) 170.968 ms 169.567 ms 169.218 ms
18 ge0-3-0.j1.sjc.scnet.net (64.202.104.230) 169.220 ms 167.527 ms 168.396 ms
19 pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70) 200.900 ms 190.208 ms 198.419 ms
20 hera.smugmug.com (63.81.134.23) 174.486 ms 170.153 ms 180.064 ms
i have placed *** the stars as I didn't want to pass this privat information.
the ping command does not mention any packet loss, so this should be ok
ping www.smugmug.com
PING hera.smugmug.com (63.81.134.23) 56(84) bytes of data.
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=1 ttl=47 time=170 ms
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=2 ttl=47 time=172 ms
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=3 ttl=47 time=170 ms
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=4 ttl=47 time=175 ms
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=5 ttl=47 time=170 ms
--- hera.smugmug.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4037ms
rtt min/avg/max/mdev = 170.030/171.952/175.421/2.083 ms
I don't have any dslreports account. Is it important to track down the problem I am dealing with?
The test on the dslreports side reported the following values:
dslreports.com speed test result on 2006-09-20 10:14:44 EST: 2235 / 1144
Your download speed : 2235 kbps or 279.4 KB/sec.
The test on the dslreports side reported the following values:
dslreports.com speed test result on 2006-09-20 10:14:44 EST: 2235 / 1144
Your download speed : 2235 kbps or 279.4 KB/sec.
Your upload speed : 1144 kbps or 143 KB/sec.
cheers
nebu
Hy again,
Yesterday I tried to bulk upload a set of images and it worked fine. Nevertheless uploading the images from a computer which is attached with a broad upload rate it is still impossible to upload complete image sets. Is it possible that a high upload rate stalls a bulk upload after some MB?
Yesterday I tried to bulk upload a set of images and it worked fine. Nevertheless uploading the images from a computer which is attached with a broad upload rate it is still impossible to upload complete image sets. Is it possible that a high upload rate stalls a bulk upload after some MB?
Cheers
nebu
Hi Nebu, the Universal supports unlimited uploading - and can handle it... when it doesn't, the culprit is usually packet loss or line quality... dslreports.com line quality test will help us diagnose. The site requires joining, but it's free, so if you don't mind, please do register, and run that test, and we'll try to find the problem with you
Hi Nebu, the Universal supports unlimited uploading - and can handle it... when it doesn't, the culprit is usually packet loss or line quality... dslreports.com line quality test will help us diagnose. The site requires joining, but it's free, so if you don't mind, please do register, and run that test, and we'll try to find the problem with you
Hy, I can't fire a dslreport as I am behind a firewall and this firewall will not respond on pings. But I could ping from my machine to a defined host and find out how many packets are lost. So if you could give me the packet size and the destination host I could ping it and report the packet loss.
a positive experience
I did a big upload last night (during the possible maintenance period, at that) with no problems. Another big one this morning (43 full-size images)-- so it's working for me. Dunno if this is related, but it seems just a wee bit faster than in the past...
Uploading is working very well for me too now. It wasn't a few days ago. Anyway, with all the negative chatter on uploading recently, I thought I'd write a positive experience report now that it's working and fast!
Finally I managed to find where my uploading probs came from. In my case the upload was stalled after some images due to a firewall which we have here in production. I will check what is exactly blocking the upload in my case. All other bulk image uploads worked fine.
Hey, I'm having the same problem, I try to upload and it stops with some error message.
I'm not sure what dslreport you ment to do, I did the speed test. Plus I did the tracert
Tracert
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms resnet-vlan412.ns.utk.edu [160.36.88.1]
2 <1 ms <1 ms <1 ms 10.20.128.146
3 12 ms 11 ms 11 ms 63.223.8.145
4 18 ms 17 ms 18 ms nsh-l3-c00-pos-4-0.OC12-nsi-a00.pos-2-0.wvfiber.
net [63.223.8.82]
5 20 ms 19 ms 17 ms atl-c00.pos-1-16-1.OC48-atl-nshl3-pos2.wvfiber.n
et [63.223.8.77]
6 46 ms 18 ms 18 ms ge3-2.cr02.atl01.pccwbtn.net [198.32.132.30]
7 * * * Request timed out.
8 77 ms 81 ms 84 ms hera.smugmug.com [63.81.134.23]
Trace complete.
dslreport speed test
dslreports.com speed test result on 2006-09-26 12:57:50 EST: 652 / 396
Your download speed : 652 kbps or 81.5 KB/sec.
Hey, I'm having the same problem, I try to upload and it stops with some error message.
I'm not sure what dslreport you ment to do, I did the speed test. Plus I did the tracert
Tracert
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms resnet-vlan412.ns.utk.edu [160.36.88.1]
2 <1 ms <1 ms <1 ms 10.20.128.146
3 12 ms 11 ms 11 ms 63.223.8.145
4 18 ms 17 ms 18 ms nsh-l3-c00-pos-4-0.OC12-nsi-a00.pos-2-0.wvfiber.
net [63.223.8.82]
5 20 ms 19 ms 17 ms atl-c00.pos-1-16-1.OC48-atl-nshl3-pos2.wvfiber.n
et [63.223.8.77]
6 46 ms 18 ms 18 ms ge3-2.cr02.atl01.pccwbtn.net [198.32.132.30]
7 * * * Request timed out.
8 77 ms 81 ms 84 ms hera.smugmug.com [63.81.134.23]
Trace complete.
dslreport speed test
dslreports.com speed test result on 2006-09-26 12:57:50 EST: 652 / 396
Your download speed : 652 kbps or 81.5 KB/sec.
Your upload speed : 396 kbps or 49.6 KB/sec.
hope this helps
It does help. Looks like you are not getting a good solid connection to us, which, unfortunately, can stall uploading. To further diagnose, do the "line quality" test on dslreports and send the results to our helpdesk, help@smugmug.com -- thanks
Comments
I'm sorry you are having troubles.
SmugMug is not down, the service is up and working. Now, if you are having troubles, we'd like to help! Can you please give us your SmugMug site name, so we can check? I'm here to help
Portfolio • Workshops • Facebook • Twitter
Still going well. I hope that did it.
Hi Andy,
Sorry for being so frustrated, my site is wayne861.smugmug.com
I am having the same problems everyone else is having, uploader times out, takes minutes to open a photo, white page when a request times out.
Wayne
We've been making changes to the uploaders. Things should be better as of now.
If not, we need to diagnose what's happening for you. May I suggest:
clear cookies, and cache, and login. Try again.
Next, if problems persist, do the following:
1) run a traceroute (on Windows - Start>Run>cmd>tracert www.smugmug.com and paste the results here.
2) run the line quality test here: www.dslreports.com (must register, but it's free)... paste the results here.
Then we can diagnose what's happening
Portfolio • Workshops • Facebook • Twitter
I'm getting the java.net.SocketException: Connection reset by peer: socket write error
I'm using the Universal Uploader.
About 17 of 34 images are loading and then I get the error.
My site is http://hetheringtons.smugmug.com
I used the Java Uploader to send just under 300MB and only got 3 images with errors. I haven't tried the Mac uploaders yet.
Steppin in the right direction!
Thanks,
Shap
actually I am not yet an official paying user. I am just trying the smugmug services in his trial mode and I experienced some draw backs with the offered upload tools. I use an iBook G4 and a linux system as my daily computer platforms.
I am not able to upload pictures in bulk mode. Is this a known restriction during the trial period? The errors reported in this thread are the same I experienced during bulk upload of images. If I upload the images one by one, everything works fine. I tried the java applet and the dedicated os x upload tools linked on the smugmug.com side. But all the tools stall during a bulk upload. I have tried already to clear cache and cookies but this didn't change anything. The internet connection shouldn't be a problem as I tried the upload facilities with different ISPs (different phone lines dsl and also firms attached to the internet with other physical lines)
Any suggestions?
nebu
I'm sorry you are having problems with the uploading of your photos. There are no restrictions for a trial period, so that isn't causing any problems.
Let's see if we can diagnose the situation. Can you give me a traceroute from you, to us? Can you give me a dslreports line quality test?
Traceroute, on your Mac:
Applications>Utilities>Terminal>type this in:
traceroute -I www.smugmug.com and paste the results here.
please also do the www.dslreports.com line quality test.
Thanks. It wil help us to help you.
www.ivarborst.nl & smugmug
~ # traceroute -I www.smugmug.com
traceroute to hera.smugmug.com (63.81.134.23), 30 hops max, 40 byte packets
1 *** 1.083 ms 30.237 ms 1.293 ms
2 *** 1.163 ms 0.443 ms 0.270 ms
3 *** 3.822 ms 2.623 ms 3.350 ms
4 *** 4.023 ms 1.934 ms 1.831 ms
5 *** 2.488 ms 3.299 ms 2.351 ms
6 *** 2.996 ms 5.137 ms 1.629 ms
7 restena.rt1.lux.lu.geant2.net (62.40.124.149) 2.493 ms 2.356 ms 1.739 ms
8 so-1-3-0.rt1.fra.de.geant2.net (62.40.112.53) 6.251 ms 7.338 ms 6.441 ms
9 ffm-b2-pos10-2.telia.net (213.248.77.89) 7.172 ms 12.969 ms 15.127 ms
10 ffm-bb2-link.telia.net (80.91.249.193) 8.510 ms 7.242 ms 7.155 ms
11 prs-bb2-pos7-0-0.telia.net (213.248.65.117) 17.176 ms 17.616 ms 20.294 ms12 ldn-bb2-pos7-0-0.telia.net (213.248.65.113) 23.693 ms 24.425 ms 24.064 ms13 nyk-bb2-pos0-2-0.telia.net (213.248.65.94) 92.643 ms 92.132 ms 104.164 ms14 dls-bb1-link.telia.net (213.248.80.9) 132.313 ms 132.780 ms 131.040 ms
15 las-bb1-pos5-0-0.telia.net (213.248.80.13) 164.174 ms 165.726 ms 165.222 ms
16 sjo-b1-link.telia.net (213.248.80.18) 187.491 ms 170.218 ms 167.484 ms
17 ge1-4.b1.sjc.scnet.net (64.202.104.205) 170.968 ms 169.567 ms 169.218 ms
18 ge0-3-0.j1.sjc.scnet.net (64.202.104.230) 169.220 ms 167.527 ms 168.396 ms
19 pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70) 200.900 ms 190.208 ms 198.419 ms
20 hera.smugmug.com (63.81.134.23) 174.486 ms 170.153 ms 180.064 ms
i have placed *** the stars as I didn't want to pass this privat information.
the ping command does not mention any packet loss, so this should be ok
ping www.smugmug.com
PING hera.smugmug.com (63.81.134.23) 56(84) bytes of data.
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=1 ttl=47 time=170 ms
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=2 ttl=47 time=172 ms
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=3 ttl=47 time=170 ms
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=4 ttl=47 time=175 ms
64 bytes from hera.smugmug.com (63.81.134.23): icmp_seq=5 ttl=47 time=170 ms
--- hera.smugmug.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4037ms
rtt min/avg/max/mdev = 170.030/171.952/175.421/2.083 ms
I don't have any dslreports account. Is it important to track down the problem I am dealing with?
The test on the dslreports side reported the following values:
dslreports.com speed test result on 2006-09-20 10:14:44 EST:
2235 / 1144
Your download speed : 2235 kbps or 279.4 KB/sec.
Your upload speed : 1144 kbps or 143 KB/sec.
cheers
nebu
Yesterday I tried to bulk upload a set of images and it worked fine. Nevertheless uploading the images from a computer which is attached with a broad upload rate it is still impossible to upload complete image sets. Is it possible that a high upload rate stalls a bulk upload after some MB?
Cheers
nebu
Portfolio • Workshops • Facebook • Twitter
Hy, I can't fire a dslreport as I am behind a firewall and this firewall will not respond on pings. But I could ping from my machine to a defined host and find out how many packets are lost. So if you could give me the packet size and the destination host I could ping it and report the packet loss.
Cheers
nebu
I did a big upload last night (during the possible maintenance period, at that) with no problems. Another big one this morning (43 full-size images)-- so it's working for me. Dunno if this is related, but it seems just a wee bit faster than in the past...
Portland, Oregon Photographer Pete Springer
website blog instagram facebook g+
Finally I managed to find where my uploading probs came from. In my case the upload was stalled after some images due to a firewall which we have here in production. I will check what is exactly blocking the upload in my case. All other bulk image uploads worked fine.
cheers
nebu
I'm not sure what dslreport you ment to do, I did the speed test. Plus I did the tracert
Tracert
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms resnet-vlan412.ns.utk.edu [160.36.88.1]
2 <1 ms <1 ms <1 ms 10.20.128.146
3 12 ms 11 ms 11 ms 63.223.8.145
4 18 ms 17 ms 18 ms nsh-l3-c00-pos-4-0.OC12-nsi-a00.pos-2-0.wvfiber.
net [63.223.8.82]
5 20 ms 19 ms 17 ms atl-c00.pos-1-16-1.OC48-atl-nshl3-pos2.wvfiber.n
et [63.223.8.77]
6 46 ms 18 ms 18 ms ge3-2.cr02.atl01.pccwbtn.net [198.32.132.30]
7 * * * Request timed out.
8 77 ms 81 ms 84 ms hera.smugmug.com [63.81.134.23]
Trace complete.
dslreport speed test
dslreports.com speed test result on 2006-09-26 12:57:50 EST:
652 / 396
Your download speed : 652 kbps or 81.5 KB/sec.
Your upload speed : 396 kbps or 49.6 KB/sec.
hope this helps
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EDIT: nevermind, found it
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