processing taking excessively long - MERGED

PHOTOlink

here we go again.....

think i put this in the wrong place...oopppsss

red hot sheep

Smugmug uploads taking excessively long
Hi,

I uploaded a fairly large (12 megapixel pano ~7mb) using the drag and drop uploader. The status bar went across fine, and the window said the file had uploaded. I looked in the gallery, and there was no sign of it (not even a processing image icon). I thought something had gone wrong, so I uploaded it again. Same thing happened.

Around 40 minutes later, two 'processing image' logos appeared in the gallery. But this has been like this for another hour!

Can anyone help?

Francis

ivar

Hi guys,

We're sorry for the delays, it seems to be the sunday-rush hours. We're looking into it to make sure it doesn't get out of hand. Your images will be processed, just not as fast as you are used to. I'm sorry for the inconvenience.

florindo

red hot sheep wrote:

Hi,

I uploaded a fairly large (12 megapixel pano ~7mb) using the drag and drop uploader...Around 40 minutes later, two 'processing image' logos appeared in the gallery. But this has been like this for another hour!


Francis

I too am having a difficult time posting to my gallery. I've been having this problem since last night. It seems Smugmug is running really slow. Don't know what the answer is, but hopefully it will be better soon. I have clients waiting for their pictures!!

ivar

florindo wrote:

I too am having a difficult time posting to my gallery. I've been having this problem since last night. It seems Smugmug is running really slow. Don't know what the answer is, but hopefully it will be better soon. I have clients waiting for their pictures!!

Hi Florindo, If you're having problems last night already, you are exeriencing something different than the sunday rush. It was not slow last night. What problems did you have last night?

red hot sheep

Still hasn't finished processing. It's been going for around 3 hours now.

ivar

red hot sheep wrote:

Still hasn't finished processing. It's been going for around 3 hours now.

You have a link to your site?

red hot sheep

Hi Ivar,

Probably wasn't the right thing to do, but I deleted the two 'processing image' files, and tried a different uploader. Of course the same thing has happened, and I can't 'see' the photo at all (no processing image). Silly me :cry. This new upload is still in queue.

btw, my site is
http://studiocreations.smugmug.com

Thanks,
Francis

PS: interestingly, in my upload log, it now says the previous two processing images that I deleted were complete

Andy

red hot sheep wrote:

Hi Ivar,

Probably wasn't the right thing to do, but I deleted the two 'processing image' files, and tried a different uploader. Of course the same thing has happened, and I can't 'see' the photo at all (no processing image). Silly me :cry. This new upload is still in queue.

btw, my site is
http://studiocreations.smugmug.com

Thanks,
Francis

PS: interestingly, in my upload log, it now says the previous two processing images that I deleted were complete

They *will* complete, there's just a bit of a queue, Sundays are busiest for uploading. Thanks for your patience!

simplykristi

I too have noticed the slow processing times. I am only uplodaing photos.

Kristi

red hot sheep

It's done! Hoooray!!

binghott

Andy wrote:

They *will* complete, there's just a bit of a queue, Sundays are busiest for uploading. Thanks for your patience!

i love my smugmug, and i don't intend to bash it in any way, but is this something i should get used to? i shot three different college sports yesterday, edited them for the greater part of today, and expected them to be online for display this evening. i hate to sound rude, but this slow-down is somewhat unnacceptable.

Andy

binghott wrote:

i love my smugmug, and i don't intend to bash it in any way, but is this something i should get used to? i shot three different college sports yesterday, edited them for the greater part of today, and expected them to be online for display this evening. i hate to sound rude, but this slow-down is somewhat unnacceptable.

It's not somewhat unacceptable.

It's VERY unacceptable. Onethumb and Wireless and Primetime are working on confinguring a bunch of new hardware just the right way. There's load balancers and networking and more. And we're continuing to spend $$ and work on a setup that will be robust, speedy, and also not cause a long queue on Sunday nights.

Thanks for your patience and understanding. And yeah, it's been a few slow Sundays. We'll get there, I'm sure- I have complete confidence in our tech team. In fact, I know that they are working right now even, on Sunday evening, to improve things.

FormerLurker

Processing or not?
I am encountering what is probably somewhat related... I uploaded a series of photographs earlier today. According to my upload log they have all been processed and completed, but the image doesn't appear in the log, the hyperlink to the image number is inoperative, and the gallery still displays the "processing image" icon.

http://armchair-traveler.smugmug.com/gallery/1149669


Thanks.

Andy

FormerLurker wrote:

I am encountering what is probably somewhat related... I uploaded a series of photographs earlier today. According to my upload log they have all been processed and completed, but the image doesn't appear in the log, the hyperlink to the image number is inoperative, and the gallery still displays the "processing image" icon.

http://armchair-traveler.smugmug.com/gallery/1149669


Thanks.

They'll process. They will take longer, but they will process. Thanks for your patience.

Acedia

Andy wrote:

~snip We'll get there, I'm sure- I have complete confidence in our tech team. In fact, I know that they are working right now even, on Sunday evening, to improve things.

Well, it wasn't '3 hours' when I uploaded some pictures earlier - but it was a bit of a wait!

But I was not in any great hurry tonite

FormerLurker

Andy wrote:

They'll process. They will take longer, but they will process. Thanks for your patience.

Andy,

Just FYI, lots of photos uploaded after these problem photos have already been processed. I think these got lost somewhere and probably aren't going to process. I'll have to re-upload them.

florindo

ivar wrote:

Hi Florindo, If you're having problems last night already, you are exeriencing something different than the sunday rush. It was not slow last night. What problems did you have last night?

Last night, beginning around 10(?) Eastern or so, I began uploading pictures. The uploading itself went smoothly, but the system was processing the pictures very slowly: after uploading, the "processing image" icon stayed quite a while, and then once the pictures appeared, the rotating of images took forever (at least 20-30 minutes). Early this morning (around 7AM Eastern) the system seemed to be running normally, but again was very slow this afternoon (around 1PM Eastern), and throughout the day. It's now 8:24PM Eastern and I have a bunch of images that have been trying to post from uploads and rotate since around 6PM Eastern or so.

Hey, these things happen. Being an IT guy myself I understand. I'll let the client know that there will be a bit of delay. Everything's cool. :ivar

Andy

florindo wrote:

the rotating of images took forever (at least 20-30 minutes).

Yo, Florindo, how are you? Long time no talk. FYI (And even I didn't know this!), using the bulk-rotate tool, those rotations will be delayed until the queue gets back to normal. Since I know you shoot Canon, here's what I do: Camera set to auto rotate- then in Bridge/Photoshop, the files are already properly rotated. Upload to SmugMug - boom-done-let's-go-get a pastrami sammich

We gotta shoot one of these days!

florindo

Andy wrote:

It's not somewhat unacceptable.

It's VERY unacceptable....

Hey Andy! Personally I don't think it's necessarily "unacceptable," in that I know that these things tend to happen. Yeah, smugmug has had it's issues (tennis, anyone? ), but overall it's been a great service for me.

I'm personally glad you guys are on top of it. One thing is for sure - smugmug has never sugarcoated anything, nor has it ever not owned up to a problem. Ya gotta get some kudos for that.

florindo

Andy wrote:

Yo, Florindo, how are you? Long time no talk. FYI (And even I didn't know this!), using the bulk-rotate tool, those rotations will be delayed until the queue gets back to normal. Since I know you shoot Canon, here's what I do: Camera set to auto rotate- then in Bridge/Photoshop, the files are already properly rotated. Upload to SmugMug - boom-done-let's-go-get a pastrami sammich

We gotta shoot one of these days!

ACK!! I never even considered that! You are da man, as always!

I'm definitely up for heading into the city for another day of shooting with you. It's been a while since I've been there for other than work. Hey - remember our sunrise shoot of the skyline from New Jersey? It was FREEZING, and you busted that cop sleeping in his car. Classic times, my friend!

Andy

florindo wrote:

Hey - remember our sunrise shoot of the skyline from New Jersey? It was FREEZING, and you busted that cop sleeping in his car. Classic times, my friend!

How could I forget

JohnR

Not only is the processing taking forever, but now if I try to upload say 5 images, only 2 make it then the loader "hangs" and gives me a "network error" message.

PBolchover

How about creating a page that gives information such as
"Current queue length"
"Current processing wait time"
"Number of photos processed in the last hour (over the whole of smugmug)"
"Graphs?"

A page like this will allow the uploaders to see whether it is site-wide issue, or something that went wrong with their upload. Don't forget that for everyone who posts to dgrin, there'll be 100 people who don't.

j-bo

Do we have an upload time limit? I tried using the green smuggie upload and got the java socket error thing again. Many times this happens when uploading bookoo bytes. It's frustrating as some upload and keep, some upload and go away, and it's hard to find which have and haven't to restart. So... I have been deleting the entire gallery and starting over with the "send to smugmug" program. So far so good with that, although, even though I've already made an existing gallery with a sub cat, it won't show up when using the "add to existing gallery". Ahhh.. sorry, rambling on here, just getting frustrated today.

simplykristi

Andy wrote:

It's not somewhat unacceptable.

It's VERY unacceptable. Onethumb and Wireless and Primetime are working on confinguring a bunch of new hardware just the right way. There's load balancers and networking and more. And we're continuing to spend $$ and work on a setup that will be robust, speedy, and also not cause a long queue on Sunday nights.

Thanks for your patience and understanding. And yeah, it's been a few slow Sundays. We'll get there, I'm sure- I have complete confidence in our tech team. In fact, I know that they are working right now even, on Sunday evening, to improve things.

I don't mean to be a pain. Are they still working on the issues? I am still experience slow uploads. Now I have pictures that do not completely upload. I am using the IE Uploader with IE 6.0.

Thanks,
Kristi

digitalpins

I am too also experiencing very slow uploading at home now and my uploads are usually very fast.

Andy

digitalpins wrote:

I am too also experiencing very slow uploading at home now and my uploads are usually very fast.

Slow uploading or slow image processing?

If uploading, what uploader? Are you getting any error messages? There are some prob determination steps you can do, outlined here:
http://www.smugmug.com/help/problems

Let us know how we can help, ok?

digitalpins

slow uploading problems using the universal drag and drop, and I am using
Mac's osx and firefox

Andy

digitalpins wrote:

slow uploading problems using the universal drag and drop, and I am using
Mac's osx and firefox

OK, thanks - do try the line quality test please - uploading is working normally (quite fast) here for me, and we're getting no system wide complaints. We need to trouble shoot your connection.

digitalpins

ok thanks I'll check out all my connections here