"Buy: This Photo" issue

Dbl

I am having the same issue as dogwood was. My partner can't buy a single photo from her computer, the cart keeps showing up as empty. Mine shows up but it shows up at my portfolio price not the smugmug cost. I am logged in shouldn't my cart price reflect the cost, not the price I set?

Steve Cavigliano

Dbl wrote:

I am having the same issue as dogwood was. My partner can't buy a single photo from her computer, the cart keeps showing up as empty. Mine shows up but it shows up at my portfolio price not the smugmug cost. I am logged in shouldn't my cart price reflect the cost, not the price I set?

Hi Dbl,
You need to view your pricing when logged OUT. Otherwise you will see default pricing, which we charge you when you order from your own Pro site.

Please have your friend make sure she is not blocking cookies. Empty carts are almost always cookie related. Please have her click on the green link, for whatever browser she is using, on this page.

http://www.smugmug.com/help/cookies

If this doesn't help, let us know.

Steve

Dbl

Steve Cavigliano wrote:

Hi Dbl,
You need to view your pricing when logged OUT. Otherwise you will see default pricing, which we charge you when you order from your own Pro site.

Please have your friend make sure she is not blocking cookies. Empty carts are almost always cookie related. Please have her click on the green link, for whatever browser she is using, on this page.

http://www.smugmug.com/help/cookies

If this doesn't help, let us know.

Steve

You've miss-read my post Steve, When logged IN I am NOT seeing the default pricing. So if I place an order I am being charged the same price as my customers. My business partner has had no issues with the shopping cart and cookies until today. Sorry that did not fix the problem. This has me more than concerned with customers trying to order prints.

Steve Cavigliano

Dbl wrote:

You've miss-read my post Steve, When logged IN I am NOT seeing the default pricing. So if I place an order I am being charged the same price as my customers. My business partner has had no issues with the shopping cart and cookies until today. Sorry that did not fix the problem. This has me more than concerned with customers trying to order prints.

You are right. This very odd. Please contact our help desk and they will investigate. For some reason your site is coming up very slowly too.

Steve

Andy

Dbl wrote:

I am having the same issue as dogwood was. My partner can't buy a single photo from her computer, the cart keeps showing up as empty. Mine shows up but it shows up at my portfolio price not the smugmug cost. I am logged in shouldn't my cart price reflect the cost, not the price I set?

DBL, can we have a direct link to the gallery where you see this?

Thanks!

Dbl

Andy wrote:

DBL, can we have a direct link to the gallery where you see this?

Thanks!

Sure, doesn't seem to matter which one I pick but here is the one I just used. I agree with Steve, my site seems to be very slow all of a sudden. It would appear that when logged in and adding the photo to the shopping cart that when I view the cart I can see the login button at the top of the cart. Is it somehow dropping my login when I go to the cart?

As a matter of fact that is what is going on. It is dropping the login when viewing the cart. I used the login at the top of the cart and it now shows the default pricing. I have never had that issue in the past.

http://www.prepsportography.com/gallery/2372709#124461534

Dbl

Andy I've got to run to a shoot but will check back latter. I just verified with my business partner that she still can't add a single photo to her shopping cart, so that issue is still out there.

I don't know why the login is being dropped when viewing the shopping cart but that seems to be a gremlin that just appeared. I will check in later. Thanks again for your efforts and good luck.

Dan

Allen

Dbl wrote:

Andy I've got to run to a shoot but will check back latter. I just verified with my business partner that she still can't add a single photo to her shopping cart, so that issue is still out there.

I don't know why the login is being dropped when viewing the shopping cart but that seems to be a gremlin that just appeared. I will check in later. Thanks again for your efforts and good luck.

Dan

Check to make sure you're not logging with the guess password.
AL

Andy

Dbl wrote:

Sure, doesn't seem to matter which one I pick but here is the one I just used. I agree with Steve, my site seems to be very slow all of a sudden. It would appear that when logged in and adding the photo to the shopping cart that when I view the cart I can see the login button at the top of the cart. Is it somehow dropping my login when I go to the cart?

As a matter of fact that is what is going on. It is dropping the login when viewing the cart. I used the login at the top of the cart and it now shows the default pricing. I have never had that issue in the past.

http://www.prepsportography.com/gallery/2372709#124461534

Hi,
Can you please confirm the browser you are using, and the cookies settings you have.

I can't recreate your behavior.... thanks.

getnoutside

"Buy: This Photo" issue
If I choose "Buy: This Photo" nothing is placed in my shopping cart. "Buy: Multiple Photos" still works.

Dbl

Andy wrote:

Hi,
Can you please confirm the browser you are using, and the cookies settings you have.

I can't recreate your behavior.... thanks.

Just returned back and lo and behold everything is working again. I experienced the problem for your info with IE7, medium high security settings, with privacy settings set to allow all cookies from that site. I just checked Firefox and it is now working as well. A minor upgrade glitch?

My business partner is still experiencing the add photo but an empty cart on one computer but the other is working fine. Running IE7 with all the same settings mentioned above. Nothing has been changed in weeks on these computers except the smugmug interface.

I am still concerned there may some cart issues considering my experience and dogwood's in another thread. I am confident that these "glitches" will disappear in the next few days and all will be back to normal. I just hope my customers are as confident IF they encounter the same problems.

Thanks again,

Dan

SunGlo

getnoutside wrote:

If I choose "Buy: This Photo" nothing is placed in my shopping cart. "Buy: Multiple Photos" still works.

I'm seeing the same problem. I checked several of my galleries with the same result.

When you click buy this photo, a window extends down in the upper left screen saying "adding to cart" then changing to "added to cart". At that point if you open the cart it indicates the cart is empty.

I have to assume that this means my customers CANNOT purchase images from any of my galleries???

www.sunglo.smugmug.com
www.sunglophoto.com

DodgeV83

SunGlo wrote:

I'm seeing the same problem. I checked several of my galleries with the same result.

When you click buy this photo, a window extends down in the upper left screen saying "adding to cart" then changing to "added to cart". At that point if you open the cart it indicates the cart is empty.

I have to assume that this means my customers CANNOT purchase images from any of my galleries???

www.sunglo.smugmug.com
www.sunglophoto.com

I just tried purchasing from Moonriverphotography.com on IE6 and had the same result

http://www.moonriverphotography.com/gallery/52248#32115775

Can't purchase pictures! :confused

Andy

DodgeV83 wrote:

I just tried purchasing from Moonriverphotography.com on IE6 and had the same result

http://www.moonriverphotography.com/gallery/52248#32115775

Can't purchase pictures! :confused

please close and reopent browsers, just confirmed again, working in ie6, my site.

SunGlo

Andy wrote:

please close and reopent browsers, just confirmed again, working in ie6, my site.

Andy,

I closed my browser and went back to check my site again, but can't gain access to it or smugmug.com. It appears it bit the dust.

www.sunglo.smugmug.com
www.sunglophoto.com

Andy

SunGlo wrote:

Andy,

I closed my browser and went back to check my site again, but can't gain access to it or smugmug.com. It appears it bit the dust.

www.sunglo.smugmug.com
www.sunglophoto.com

try again...

SunGlo

Andy wrote:

try again...

Looks like everthing is back up and buy the photo is now working via www.sunglo.smugmug.com. However, it is not working via www.sunglophoto.com my cobranded link. It doesn't make any difference if I am logged in or out. All was working prior to the ugrade.

Angelo

there is indeed something weird going on.

I've tried several smugmug sites including DBL, Steve's, Andy's, Dogwood...

Steve's site I can successfully add a photo to my cart but not so with Andy and the others.

Dbl

Angelo wrote:

there is indeed something weird going on.

I've tried several smugmug sites including DBL, Steve's, Andy's, Dogwood...

Steve's site I can successfully add a photo to my cart but not so with Andy and the others.

Thanks Angelo for checking that for me and verifying the problem. I do have a couple of customers that are telling me we are having issues.

Dan

DodgeV83

I was able to add to cart from www.sunglo.smugmug.com

but still not moonriverphotography or my own site...

Edit: http://www.sdrimages.com/ isn't working for me either

David_S85

Might be a few hours for the SM gurus to return. They've had a full day with the new rollout and all.

SunGlo

SunGlo wrote:

Looks like everthing is back up and buy the photo is now working via www.sunglo.smugmug.com. However, it is not working via www.sunglophoto.com my cobranded link. It doesn't make any difference if I am logged in or out. All was working prior to the ugrade.

Are we getting any closer to fixing this bug. www.sunglophoto.com is my main customer access and this is my busy time of the year.

www.sunglo.smugmug.com
www.sunglophoto.com

Andy

SunGlo wrote:

Are we getting any closer to fixing this bug. www.sunglophoto.com is my main customer access and this is my busy time of the year.

www.sunglo.smugmug.com
www.sunglophoto.com

Hi Sunglo,

There is not a bug, as far as we can see, with this. I can add via the custom domain www.sunglophoto.com - adding to cart no problem in IE6 and IE7. Please try rebooting your whole windows machine and starting again.

Please let me know if this problem persists for you, so we can move to more trouble shooting.

Andy

DodgeV83 wrote:

I was able to add to cart from www.sunglo.smugmug.com

but still not moonriverphotography or my own site...

Edit: http://www.sdrimages.com/ isn't working for me either

Frelow, sdrimages, sunglo, all these custom names working fine for us, can buy from ie6, ie7, ff, safari.

please reboot and try again

Stustaff

Andy wrote:

Hi Sunglo,

There is not a bug, as far as we can see, with this. I can add via the custom domain www.sunglophoto.com - adding to cart no problem in IE6 and IE7. Please try rebooting your whole windows machine and starting again.

Please let me know if this problem persists for you, so we can move to more trouble shooting.

Hey Andy I just sat down at a brand new PC at work running win xp pro and IE 6 and tried to buy this photo http://www.sunglophoto.com/gallery/164326#100897460 and it says added to cart in top left but isnt there when I click on view cart.

they do add if I do multiple photos

Stustaff

Stustaff wrote:

Hey Andy I just sat down at a brand new PC at work running win xp pro and IE 6 and tried to buy this photo http://www.sunglophoto.com/gallery/164326#100897460 and it says added to cart in top left but isnt there when I click on view cart.

they do add if I do multiple photos

Update Just tried playing some more it seems its only a problem to buy images singly if there isnt already anything in your cart!

If there arlready images in your cart it will then work fine to add the single image in there.

Is it a problem with the buy single image button not creating the cookie at all/correctly?

Andy

Stustaff wrote:

Update Just tried playing some more it seems its only a problem to buy images singly if there isnt already anything in your cart!

If there arlready images in your cart it will then work fine to add the single image in there.

Is it a problem with the buy single image button not creating the cookie at all/correctly?

I can't recreate that, either. BUT we will continue to test if the cookie is being handled properly.

Stustaff

Andy wrote:

I can't recreate that, either. BUT we will continue to test if the cookie is being handled properly.

Also doesnt work for adding a single image to the cart from here?http://www.moonriverphotography.com/gallery/52248#96931208

looks like it is every SM gallery just tried a few and cant buy an image!?

also tried 3 different PC's and will not work on any of them.

SunGlo

Andy wrote:

Hi Sunglo,

There is not a bug, as far as we can see, with this. I can add via the custom domain www.sunglophoto.com - adding to cart no problem in IE6 and IE7. Please try rebooting your whole windows machine and starting again.

Please let me know if this problem persists for you, so we can move to more trouble shooting.

Andy,

When in doubt, always reboot. I did that before you suggested it and did it again after you suggested it. Nope, I still can't add a single image to the cart using the buy this photo link via www.sunglophoto.com. This non-bug still exists.

ivar

SunGlo wrote:

Andy,

When in doubt, always reboot. I did that before you suggested it and did it again after you suggested it. Nope, I still can't add a single image to the cart using the buy this photo link via www.sunglophoto.com. This non-bug still exists.

Hi SungGlo,

We've upgraded your non-existing-bug to an existing-bug. One of the engineers is on a bug-killing mission as we speak

Dbl

I see we are still having the same problem this morning. I had one customer this morning tell me they can't add a single photo to the cart. Appears we are not alone. http://www.dgrin.com/showthread.php?t=52162

Dan