"Buy: This Photo" issue

SunGlo

ivar wrote:

Hi SungGlo,

We've upgraded your non-existing-bug to an existing-bug. One of the engineers is on a bug-killing mission as we speak

Thanks Ivar. I could see the little critter crawling around in my computer and it was beginning to bug me. My customers are bugged also, I've had two complaints so far. Have fun.

ivar

Dbl wrote:

I see we are still having the same problem this morning. I had one customer this morning tell me they can't add a single photo to the cart. Appears we are not alone. http://www.dgrin.com/showthread.php?t=52162

Dan

Hi Dan,

The problem we are having is limited to Internet Explorer 6/7, a custom domain and adding a single photo. We are working on it, but if your customers need to order now, have them either use a different browser, use the 'add multiple' links (you can also select a single photo there) or give them your smugmug address for now.

I'm sorry for the inconvenience.

Scott_Quier

FWIW - I just went to the www.sunglophoto.com (using that custom link) and was able to select a single photo from one of your interesting places (some sort of dock with a blue fuel pump (?) on it) - added that single photo to my cart, clicked on view cart and it was there. I know this doesn't help you solve your problem, but not everyone is having that problem - hope that gives you some small warm fuzzy.

Edit: Just went back. This is the one I was able to add: http://www.sunglophoto.com/gallery/512624#21076270

Edit: This was using IE 6.0.2900.2180 on WinXP SP2

Dbl

ivar wrote:

Hi Dan,

The problem we are having is limited to Internet Explorer 6/7, a custom domain and adding a single photo. We are working on it, but if your customers need to order now, have them either use a different browser, use the 'add multiple' links (you can also select a single photo there) or give them your smugmug address for now.

I'm sorry for the inconvenience.

Thanks for the response Ivar, I will see what I can do, most customers just don't want to go through the trouble of doing something "different". My customers use IE 6 and 7 85% of the time on my site so this small bug is in fact a rather large one for our business and others I would guess. Good luck finding a solution.

Dan

Andy

Scott_Quier wrote:

FWIW - I just went to the www.sunglophoto.com (using that custom link) and was able to select a single photo from one of your interesting places (some sort of dock with a blue fuel pump (?) on it) - added that single photo to my cart, clicked on view cart and it was there. I know this doesn't help you solve your problem, but not everyone is having that problem - hope that gives you some small warm fuzzy.

Edit: Just went back. This is the one I was able to add: http://www.sunglophoto.com/gallery/512624#21076270

Edit: This was using IE 6.0.2900.2180 on WinXP SP2

And HEREIN lies the problemo, some can, some can't. We're on it!

Scott_Quier

Andy wrote:

And HEREIN lies the problemo, some can, some can't. We're on it!

I figured you were - I was just trying to help by supplying another data point.

Andy

We *think* we've fixed this issue where some folks could not add to cart in ie7 or ie6. Please verify, let us know

Thanks!

SunGlo

Andy wrote:

We *think* we've fixed this issue where some folks could not add to cart in ie7 or ie6. Please verify, let us know

Thanks!

It appears to be working with both of my access URLS

www.sunglo.smugmug.com

www.sunglophoto.com

Thanks for all the hard workl

Phil

DodgeV83

YAY!

fixed for me too

Scott_Quier

Andy wrote:

We *think* we've fixed this issue where some folks could not add to cart in ie7 or ie6. Please verify, let us know

Thanks!

Did you change the bahavior of the shopping cart while you where at it? When adding a photo from my site

http://lovenlaughter.smugmug.com/gallery/2035287#104440400

to the shopping cart, I get the page giving the option to either "back to gallery" or "on to cart".

I'm not complaining about this, just want to provide feedback in case this was not intended behavior. If it is, great - I think customers need this sort of "in your face" feedback that a photo has been added to the shopping cart.

Andy

Scott_Quier wrote:

Did you change the bahavior of the shopping cart while you where at it? When adding a photo from my site

http://lovenlaughter.smugmug.com/gallery/2035287#104440400

to the shopping cart, I get the page giving the option to either "back to gallery" or "on to cart".

I'm not complaining about this, just want to provide feedback in case this was not intended behavior. If it is, great - I think customers need this sort of "in your face" feedback that a photo has been added to the shopping cart.

Yes, it's intended, based on feedback to the smaller ajaxy thing we had for the past few days.

rich56k

Andy wrote:

Yes, it's intended, based on feedback to the smaller ajaxy thing we had for the past few days.

Andy,
Thanks for the change!
I just gotta love the whole smugmug
teams response to our feedback!:ivar
Keep up the great work!

rich56k

System

I concur: a confirmation page on *at least the first* add to cart is useful. You may want to make it less prominent on adds to a non-empty cart.

Angelo

Andy wrote:

Yes, it's intended, based on feedback to the smaller ajaxy thing we had for the past few days.

and it's GREAT!

I successfully added an image to my cart at both

moonriverphotography.com

and

sunglophoto.com

and I LOVE, LOVE the interim confirmation page <<back to gallery - on to cart>>

Dbl

And my problem is good also, successfully added photos. Thanks guys and thanks for the cart confirmation also, that is a good change, thanks for listening.

Dan

wellman

buy: multiple photos issue

Andy wrote:

We *think* we've fixed this issue where some folks could not add to cart in ie7 or ie6. Please verify, let us know

Thanks!

I had friends trying to order prints of their daughter's birthday from my site. Adding single items to the cart worked fine, but when they tried the multiple photos link, they got this:


Details:

• The gallery in question is public and password-protected. (Link) Everything is fine in non-passworded galleries. Everything also works for me when I'm logged in. Just not for visitors who have put in the password.
• Custom domain name (www.wellmanphoto.com). When I try from wellman.smugmug.com, everything is OK.
• Behavior is the same in IE6, IE7, and FF2

Help!

wellman

Bump...

Andy

wellman wrote:

Bump...

Looking, Greg.

Andy

wellman wrote:

FF2[/LIST]Help!

It's a bug, we'll fix it.

Meantime, use http://wellman.smugmug.com and all is fine. Sorry for the hassle!

wellman

Andy wrote:

It's a bug, we'll fix it.

Meantime, use http://wellman.smugmug.com and all is fine. Sorry for the hassle!

No worries.

Andy

wellman wrote:

I had friends trying to order prints of their daughter's birthday from my site. Adding single items to the cart worked fine, but when they tried the multiple photos link, they got this:


Details:

• The gallery in question is public and password-protected. (Link) Everything is fine in non-passworded galleries. Everything also works for me when I'm logged in. Just not for visitors who have put in the password.
• Custom domain name (www.wellmanphoto.com). When I try from wellman.smugmug.com, everything is OK.
• Behavior is the same in IE6, IE7, and FF2

Help!

FIXED.

wellman

Andy wrote:

FIXED.

w00t!:D

takitsubo

Different "Buy: This Photo"

wrote:

Some screwy code on my part (a distinct possiblility...), need to clear cookies??? or a bug

help would be appreciated,
thanks!
Lynne

Not a bug, it's in your code. If you remove your customization by using this link:
http://www.smugmug.com/gallery/2345477/8/123832865#123832865

You can add any photo and you get the proper one in the cart.

I've been at it all day and we just finished testing so I can't debug for you tonight. Bump this on Friday.

takitsubo

wrong "this photo" into shopping cart

takitsubo wrote:

Not a bug, it's in your code. If you remove your customization by using this link:
http://www.smugmug.com/gallery/2345477/8/123832865#123832865

You can add any photo and you get the proper one in the cart.

I've been at it all day and we just finished testing so I can't debug for you tonight. Bump this on Friday.

Looked through my customization (no small task - I truly am a disaster and it is a mess, not to mention the fact that I don't really know what I'm looking at...that is why it is a mess) Anyhow, can't find what is causing it any ideas...thanks

Andy

takitsubo wrote:

Looked through my customization (no small task - I truly am a disaster and it is a mess, not to mention the fact that I don't really know what I'm looking at...that is why it is a mess) Anyhow, can't find what is causing it any ideas...thanks

I've asked for our specialists to dig in, takitsubo.

Barb

takitsubo wrote:

Looked through my customization (no small task - I truly am a disaster and it is a mess, not to mention the fact that I don't really know what I'm looking at...that is why it is a mess) Anyhow, can't find what is causing it any ideas...thanks

Well, I haven't actually figured out why yet, but this part of your CSS seems to be causing the problem:

/*hides top cart*/
#smugmug #albumNav_top .cartbuttons, #smugmug_small #albumNav_top .cartbuttons, #singleImage #albumNav_top .cartbuttons {display: none;}

/*hides top photo nav*/
#smugmug #albumNav_top .photoNav, #smugmug_small #albumNav_top .photoNav {display: none;}

/*hides top album nav*/
#smugmug #albumNav_top, #smugmug_small #albumNav_top {display: none;}

/*shows bottom album nav*/
#smugmug #albumNav_bottom, #smugmug_small #albumNav_bottom {display: block; border: none;}

#smugmug #albumNav_bottom .rightColumn, #smugmug_small #albumNav_bottom .rightColumn {border: none;}

/*displays bottom page nav*/
#albumNav_bottom .pageNav, #smugmug_small #albumNav_bottom .pageNav {display: block;}


Removing that, and leaving the navigation and the cart in the default places fixes the issue. I'll keep messing with it. If anyone else has the answer, feel free to share!