Smugmug down?/Uhoh/I can't get into... -Merged

PupatorPupator Registered Users Posts: 2,322 Major grins
edited January 3, 2008 in SmugMug Support
I was editing some galleries and suddenly I was logged out and can't log back in. Now going to my site just results in being at smugmug's homepage?
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Comments

  • Dramatapix®Dramatapix® Registered Users Posts: 430 Major grins
    edited January 1, 2008
    Same here. That'll teach us to work on New Years Day. Laughing.gif
    My Gear: D200, D80, 50 f/1.4, 28-75 f/2.8, 55-200 f/4-5.6, 18-55 f/3.5-5.6, 70-200 f2.8, (4) White Lightning Ultra 1200's, SB600, (2) Lightspheres, 17" Macbook Pro, 24" Apple Imac, Thinkpad T42, Epson R-260, PSCS2, Adobe Lightroom, Apple Aperture, PS Elements 4
  • jmpsmashjmpsmash Registered Users Posts: 33 Big grins
    edited January 1, 2008
    broken for me too. very frustrating
  • denisegoldbergdenisegoldberg Administrators Posts: 14,339 moderator
    edited January 1, 2008
    Wow - and I thought it was me! I was on a gallery page, clicked on a link in my navbar, and was taken to www.smugmug.com. No access to my galleries, no messages...

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • aerialphotoaerialphoto Registered Users Posts: 299 Major grins
    edited January 1, 2008
    everything is down, even the "sample" galleries.
  • Barefoot and NaturalBarefoot and Natural Registered Users Posts: 586 Major grins
    edited January 1, 2008
    Dramatapix® wrote:
    Same here. That'll teach us to work on New Years Day. Laughing.gif

    oh thank goodness it's not just me!! I tried to log back in and it says my account does not exist!!! :cry
  • eenusaeenusa Registered Users Posts: 186 Major grins
    edited January 1, 2008
    me too; and I was on a roll
    http://eenusa.smugmug.com/
  • lovelove Registered Users Posts: 48 Big grins
    edited January 1, 2008
    Uhoh-Where's my site?
    Hello,
    Happy New Year!

    I just followed the instructions for the nifty new slideshow, but once I submitted my customization changes, I can no longer login to smugmug, and if you go to my site www.nicolelove.com, you're simply redirected to the smugmug.com main site page.

    Here's what I followed: http://wiki.smugmug.com/display/SmugMug/Flash+Slideshow

    If I try "forgot my pwd" it tells me that my account doesn't exist! Oh my.

    Any help is appreciated.

    -Nicole
    LOVE | Design & Photography
    www.nicolelove.com
  • MannyManny Registered Users Posts: 148 Major grins
    edited January 1, 2008
    I'll add my 2 cents...
    It just hit me... I was doing some uploads, they finished, I then got booted and could not log in not even get to my pages...

    Only www.smugmug.com comes up...
    Manny
    http://manny.smugmug.com/
  • kejagokejago Registered Users Posts: 63 Big grins
    edited January 1, 2008
    Me too. headscratch.gif :cry Maintenance?
  • holzphotoholzphoto Registered Users Posts: 385 Major grins
    edited January 1, 2008
    mine is doing it too!

    i hope it is fixed soon!!!!!!!!!!!!!!!!

    love wrote:
    Hello,
    Happy New Year!

    I just followed the instructions for the nifty new slideshow, but once I submitted my customization changes, I can no longer login to smugmug, and if you go to my site www.nicolelove.com, you're simply redirected to the smugmug.com main site page.

    If I try "forgot my pwd" it tells me that my account doesn't exist! Oh my.

    Any help is appreciated.

    -Nicole
    Louisville Wedding Photographer
  • gcridergcrider Registered Users Posts: 20 Big grins
    edited January 1, 2008
    Holy smokes. This is not good for my business. I hope they get it straightened out quickly.
  • timnosenzotimnosenzo Registered Users Posts: 405 Major grins
    edited January 1, 2008
    Same thing here. Have you notified the help desk?
    connecticut wedding photographer
  • thenimirrathenimirra Registered Users Posts: 697 Major grins
    edited January 1, 2008
    I can't get into my site?
    picture-yourworld.com


    I was in it earlier...now when I try to call it up, it just goes to the main smugmug page?ne_nau.gif
    Sheba Wheeler -- Picture Your World Photography
    www.pictureyourworld.net
    http://pictureyourworldphotography.blogspot.com/
    http://www.onedayonepicture.com
  • sancyrsancyr Registered Users Posts: 5 Beginner grinner
    edited January 1, 2008
    Scary. Me too!
  • jarlejarle Registered Users Posts: 3 Beginner grinner
    edited January 1, 2008
    Me too. Too bad.
  • 1pocket1pocket Registered Users Posts: 299 Major grins
    edited January 1, 2008
    Me too ne_nau.gif
    My humble gallery...
    www.steveboothphotography.com

    Pool/Billiards specific...
    www.poolinaction.com
  • dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited January 1, 2008
    Yup, can't log in at all. And I notice the dgrin pics at the top of the page aren't posting. :cry

    EDIT: Just curious-- when I go to my url, why doesn't the message say "site temporarily down, please check back" instead of the smugmug main page? The smugmug main page means nothing to most people going to my site.
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

  • lovelove Registered Users Posts: 48 Big grins
    edited January 1, 2008
    I thought this was the place to request help. If there's a more official place, please send along the information. This looks to be affecting more than just my acct. from the looks of the posts that have recently gone up.

    Many thanks.
    -N
    LOVE | Design & Photography
    www.nicolelove.com
  • wrollinswrollins Registered Users Posts: 29 Big grins
    edited January 1, 2008
    me too.... any news on what's wrong?
    -Bill

    http://www.williamrollins.smugmug.com/
  • ~Jan~~Jan~ Registered Users Posts: 966 Major grins
    edited January 1, 2008
    gcrider wrote:
    Holy smokes. This is not good for my business. I hope they get it straightened out quickly.

    They always have, in my experience! Down here, too. I'm glad it's not just me. I had a panic attack at first!
  • SpagbagSpagbag Registered Users Posts: 85 Big grins
    edited January 1, 2008
    Barefoot and Natural wrote:
    oh thank goodness it's not just me!! I tried to log back in and it says my account does not exist!!! :cry
    I'm getting exactly the same.
  • Bill_MBill_M Registered Users Posts: 119 Major grins
    edited January 1, 2008
    me too
  • Mike LaneMike Lane Registered Users Posts: 7,106 Major grins
    edited January 1, 2008
    Hi all,

    We're very sorry about the issues using SmugMug right now. We're experiencing a technical glitch. Our CEO and Chief Geek, Don and our engineers are aware of the problem and working on resolving this. We expect this to be shortlived, but we're not able to give an ETA at this time. Again, sorry for any inconvenience!
    Y'all don't want to hear me, you just want to dance.

    http://photos.mikelanestudios.com/
  • Mike LaneMike Lane Registered Users Posts: 7,106 Major grins
    edited January 1, 2008
    Edit: See above :)
    Y'all don't want to hear me, you just want to dance.

    http://photos.mikelanestudios.com/
  • MannyManny Registered Users Posts: 148 Major grins
    edited January 1, 2008
    Front page is been updated :-) but my gallery is back!!
    Manny
    http://manny.smugmug.com/
  • toberstobers Registered Users Posts: 180 Major grins
    edited January 1, 2008
    I'm down as well.

    Well done for responding so fast Mike. Proper customer service.
  • Charlie BrownCharlie Brown Registered Users Posts: 199 Major grins
    edited January 1, 2008
    thank god its not just me. with the day im having i might have just broken down at losing all those photos.
    I can only hope to progress to the point of one day being a second rate photographer, wish me luck.
  • mafotografixmafotografix Registered Users Posts: 233 Major grins
    edited January 1, 2008
    me 3 !

    Smugmug should at least send a generic email or website notice telling customers that the service is down and the eta (if available) it will be up.

    Don't let us find it out this way.

    Not good customer service and etiquette.
    Bill_M wrote:
    me too
    www.mafotografix.smugmug.com
  • thenimirrathenimirra Registered Users Posts: 697 Major grins
    edited January 1, 2008
    1pocket wrote:
    Me too ne_nau.gif

    that actually makes me feel better....it means there must be a problem with the entire system. I thought I had done something to mess up my own site...:D
    Sheba Wheeler -- Picture Your World Photography
    www.pictureyourworld.net
    http://pictureyourworldphotography.blogspot.com/
    http://www.onedayonepicture.com
  • kensingtonkensington Registered Users Posts: 63 Big grins
    edited January 1, 2008
    I'm logged back in to my page now, but it's still slow and glitchy.
    Arnold
    Arnold's pictures | Gear list
    MM | Follow me | Follow II |Facetube
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