Site issues, Tuesday night July 15th

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Comments

  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited July 16, 2008
    ok, we should be back online now thumb.gif
    David Parry
    SmugMug API Developer
    My Photos
  • ClubFlysClubFlys Registered Users Posts: 95 Big grins
    edited July 16, 2008
    Yay!

    We are back to normal operations!!!!

    SM DEVs r GODS!
    ClubFlys.com | Lasher Photography
  • cjccjc Registered Users Posts: 10 Big grins
    edited July 16, 2008
    * I'm no longer seeing the error message at the top of each page
    * I can now view my galleries

    * Files seem to be uploading very slowly (too slowly to be practical).
    I reeeeeaaaally need to upload some pictures today :cry

    Thank you for your hard work to resolve this issue :D. I understand all systems will have glitches sometimes. But this time I'm not seeing the kind of communication I've come to expect from your excellent standards of service. What's going on? When will it or might it be fixed? Could we have another status update please? Should I be reading a support blog to receive updates?
    Christopher Copeland
    cjc-abc.smugmug.com
    www.missionarycopelandfamily.org
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited July 16, 2008
    cjc wrote:
    * I'm no longer seeing the error message at the top of each page
    * I can now view my galleries

    * Files seem to be uploading very slowly (too slowly to be practical).
    I reeeeeaaaally need to upload some pictures today :cry

    Thank you for your hard work to resolve this issue :D. I understand all systems will have glitches sometimes. But this time I'm not seeing the kind of communication I've come to expect from your excellent standards of service. What's going on? When will it or might it be fixed? Could we have another status update please? Should I be reading a support blog to receive updates?

    Hey cjc,

    I'm not part of the ops team, so I really don't have the details to provide. Don posted over on our status blog.

    In regard to uploading, I haven't tried...I will get one of our support guys to give it a try.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited July 16, 2008
    cjc wrote:
    * Files seem to be uploading very slowly (too slowly to be practical).
    I reeeeeaaaally need to upload some pictures today :cry
    Could you give it another try? Uploading is fast for me.

    If you keep on having these speed issues, please email our helpdesk with results from a speedtest and we'll diagnose this problem further.

    Go here:
    http://smugmug.speedtest.net

    We are the Yellow San Jose pyramid. Please let us know what the results are.

    Here's how you can contact our helpdesk:
    http://www.smugmug.com/help/emailreal

    Thanks,
    Sebastian
    Sebastian
    SmugMug Support Hero
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 16, 2008
    Things again appear to be back to normal , sorry for the hassle folks.

    http://smugmug.wordpress.com/
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • oddstuffoddstuff Registered Users Posts: 54 Big grins
    edited July 16, 2008
    Jolly good. My site's back to normal. Not hijacked! clap.gif

    Thx Smugperts for restoring it quick.
    Anicca - the Theory of Impermanence: camera changes, photos stay (in Smugmug).
    About me - one of the the junior siblings in Dgrin family (DOB May 2006).
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