Smugmug Availability??

Zanotti · December 31, 2008

Down?

We're having some temporary difficulties. We expect full service to resume shortly. Sorry!

My Dell laptop crashed the last few days. Evidently Nvida, the video chip maker, has had an extremely high number of video chip failures. Its even on youtube showing failure mode. I got to see it live and inperson as my screen just melted down in front of me. Just making sure its not me, but a maintainance outage.........

.

kenburns · December 31, 2008

Smugmug Availability??
Does anyone know if SM usually has issues? I was thinking of converting my trial into a membership, but its been up and down today like a yoyo!

digitalzed · December 31, 2008

kenburns wrote:

Does anyone know if SM usually has issues? I was thinking of converting my trial into a membership, but its been up and down today like a yoyo!

Same with me! I went to pay but the site is wonky. Is this normal?

Andy · December 31, 2008

Hey Ken

Sorry for the Read Only status today! Don, our CEO & Chief Geek is on the job making some adjustments.

Our availability has been and continues to be really, really, really high. I'll stack us up against any competing service. We're not 5 9s but really, really close.

We continue to work on improvements that will improve speed, performance uptime and more.

Cygnus Studios · December 31, 2008

Smugmug is kind of coming in and out today, but overall they are reliable. The "read only" mode is also very helpful.
And you will be hard pressed to find better customer service.

kenburns · December 31, 2008

Cygnus Studios wrote:

Smugmug is kind of coming in and out today, but overall they are reliable. The "read only" mode is also very helpful.
And you will be hard pressed to find better customer service.

Thanks guys...just wanted to make sure it wasn't anything to do with my dodgy config - newbie on the lose here

kygarden · December 31, 2008

kenburns wrote:

Thanks guys...just wanted to make sure it wasn't anything to do with my dodgy config - newbie on the lose here

Ken Burns = documentary maker? Wouldn't that be cool.

(I'm sure you know the Ken Burns I'm thinking of)

kenburns · December 31, 2008

kygarden wrote:

Ken Burns = documentary maker? Wouldn't that be cool. <img src="https://us.v-cdn.net/6029383/emoji/mwink.gif" border="0" alt="" > (I'm sure you know the Ken Burns I'm thinking of)

<img src="https://us.v-cdn.net/6029383/emoji/Laughing.gif" border="0" alt="" >, i do indeed. Whats really funny is I get hit up all the time on Soc.Media sites thinking I'm him <img src="https://us.v-cdn.net/6029383/emoji/rolleyes1.gif" border="0" alt="" >

I hope this is fixed soon, not sure about machine screens melting, but mine is getting beaten pretty badly

Ken
kenburns.smugmug.com <almost>

ADMIT Photography · December 31, 2008

Any news as to when this will be back up and running? I can't make changes because it won't let me log into my account.

Andy · December 31, 2008

FarnsworthPhotography wrote:

Any news as to when this will be back up and running? I can't make changes because it won't let me log into my account.

We're in read only mode - you'll be able to make changes once we're back to full normal status. Can't say when though, other than it's being worked on.
Sorry for the hassle!

SamirD · December 31, 2008

kenburns wrote:

Does anyone know if SM usually has issues? I was thinking of converting my trial into a membership, but its been up and down today like a yoyo!

I've been with SM for a few years, and this type of outage happens, but is pretty rare. I've had more outages of my own web site than with SM.

And even when there are outages, the speed and tact with which our inquiries are addressed is top notch. I don't think I'll ever leave SM. I think they'll have my credit card for life.

Glory2Jesus4Photography · December 31, 2008

Hey guys why no update here http://smugmug.wordpress.com/
Is this not supposed to be were we turn to for an update of what is going on. I do not know how many other people look to it but I do and I think it is good just wish it could be kept more up do date and in depth.

Andy · December 31, 2008

Glory2Jesus4Photography wrote:

Hey guys why no update here http://smugmug.wordpress.com/
Is this not supposed to be were we turn to for an update of what is going on. I do not know how many other people look to it but I do and I think it is good just wish it could be kept more up do date and in depth.

There is an update
http://smugmug.wordpress.com/2008/12/31/read-only-mode-2/

Glory2Jesus4Photography · December 31, 2008

Andy wrote:

There is an update
http://smugmug.wordpress.com/2008/12/31/read-only-mode-2/

I am sorry Andy I seen that but the date is showing the 26th so I thought it was from the 26th.

Andy · December 31, 2008

Glory2Jesus4Photography wrote:

I am sorry Andy I seen that but the date is showing the 26th so I thought it was from the 26th.

Read-only mode
December 31, 2008 by Don MacAskill

HoyBoy · December 31, 2008

Andy wrote:

Read-only mode
December 31, 2008 by Don MacAskill

Andy, that date doesn't show on the site (from your link) that I can see. The only date is the 26th, referring to a previous update. If you hit the smugmug status update banner at the top it gives you today's date.

The wordpress page has been largely unavailable to me as well today.

Andy · December 31, 2008

HoyBoy wrote:

Andy, that date doesn't show on the site (from your link) that I can see. The only date is the 26th, referring to a previous update. If you hit the smugmug status update banner at the top it gives you today's date.

The wordpress page has been largely unavailable to me as well today.

ugh let's not split hairs, the date is on the single image view as well - but it's easy to confuse with the Dec 26 date in the breadcrumb - Sorry!

BeachBill · December 31, 2008

Andy wrote:

Read-only mode
December 31, 2008 by Don MacAskill

I think he is referring to the RSS feed. I just looked at the feed and the entry from today is not yet listed.

Here is what the RSS feed currently looks like:

SmugMug Status Updates
Official notifications and info about SmugMug outages

Maintenance 12/26/08
Friday, December 26, 2008 9:14 AM

12/19/08 night db outage
Saturday, December 20, 2008 2:52 AM

12/18/08 - Site outage
Thursday, December 18, 2008 12:06 PM

11/24/08 Network Issue
Monday, November 24, 2008 7:20 PM

11/11/08 - Database Grumpy
Tuesday, November 11, 2008 12:27 AM

Spooktacular Mainenance All Clear!
Friday, October 31, 2008 5:03 AM

10/30/2008 Maintenance - Outage
Friday, October 31, 2008 12:04 AM

10/30/2008 Pre-spooktacular Network Maintenance
Wednesday, October 29, 2008 11:40 PM

Brief emergency outage
Thursday, October 23, 2008 10:00 AM

10/23/08 Brief Network Maintenance
Thursday, October 23, 2008 5:46 AM

HoyBoy · December 31, 2008

Andy wrote:

ugh let's not split hairs, the date is on the single image view as well - but it's easy to confuse with the Dec 26 date in the breadcrumb - Sorry!

I wasn't trying to split hairs, just trying to help you see why some of your customers might be confused. The view from your link does NOT contain a date. Not a big deal to me, but I thought you'd want to know.

I guess I was wrong. Have a nice day.:D

Andy · December 31, 2008

HoyBoy wrote:

I wasn't trying to split hairs, just trying to help you see why some of your customers might be confused. The view from your link does NOT contain a date. Not a big deal to me, but I thought you'd want to know.

I guess I was wrong. Have a nice day.:D

Hoyboy it's never wrong to speak up. There is a date

But I can see why the other date might be confusing. Not much I can do about that right now, but I'm grateful to you for pointing it out. Thanks!

I Simonius · December 31, 2008

I dont care about little problems like this (which are very rare on SM) any way because ive just bought the 5Dmk2 and I'm a happy chappy

but Just to say that I really like the clear message about the current problems in red at the top of my site

It lets me know exactly what's up so no head scratchin for me.:D

inkmantpa · December 31, 2008

I have to say, over the past few weeks things have been offline a lot more than normal. Trends like this make me a bit nervous.

Aspire · December 31, 2008

Any chance of an ETA for things to be back up and running as I would like to upload some NY images for friends/family. Thanks to all those behind the scenes trying to fix the problem & Happy New Year

Andy · December 31, 2008

inkmantpa wrote:

I have to say, over the past few weeks things have been offline a lot more than normal. Trends like this make me a bit nervous.

Off line? Read Only mode is not off line - just to be clear.
But yes, there have been some issues in the past few weeks. We're making the site better & stronger though, after them so I expect performance to improve yet again. Nervous? Over the years, I'll stand our uptime record against any similar service.

We're sorry for today's read only mode - it's never good - but we'll get things back to normal just as fast as possible!

kygarden · December 31, 2008

read only is much, much better than totally dead...like if you have a blog with images hosted by SmugMug, ebay images hosted bu SmugMug, etc...those all still appear.

Cindy · December 31, 2008

Me thinks their just gearing things up making them rock solid for all the new goodies about to be released (

pro lab - with die cut wallets :ivar )!!!

Montec · December 31, 2008

kygarden wrote:

read only is much, much better than totally dead....

on that....I uploaded a family shoot last night and they just called and placed a large order, they viewed the photos in read only mode.

Probably doubled my order with this family because they have a bunch of relatives here and they bought photos as well. If the site was dead I would have not have been popular with them.

kenburns · December 31, 2008

Is there an ETA yet?

jvarszegi · December 31, 2008

I think the read-only mode is much better than nothing! But with all due respect, doesn't it count as an outage? I mean, the site is not providing the functionality that people pay for, because it's temporarily broken.

I keep reading here that SmugMug has 99.99%+ uptime. How can that be? A single outage of an hour would make that untrue. The site has experienced many outages recently.

Failures can always happen. With respect to the database stuff, I recommend implementing some sort of spare which is continuously updated. Most or all enterprise-class RDBMSs offer such a feature. Then even if the unthinkable happens, and redundant systems on a particular machine all fail at once, you're still okay and recovery can be very fast.

Andy wrote:

Off line? Read Only mode is not off line - just to be clear.
But yes, there have been some issues in the past few weeks. We're making the site better & stronger though, after them so I expect performance to improve yet again. Nervous? Over the years, I'll stand our uptime record against any similar service.

We're sorry for today's read only mode - it's never good - but we'll get things back to normal just as fast as possible!

pancamo · December 31, 2008

I agree... you guys are too big to be having these issues! I've had no downtime with flickr in 6 months, and it seems like a weekly event here.

Time to get a beta site and limit production changes to every 6 months...

If flickr ever gets a way to a create custom view of pages, you guys might be in trouble... I can print a picture on flickr for $.15 and pick it up at target in one hour... And their printing is easy and CHEAP. I just tried printing one of my pics here and it hourglassing...

It's a new year, time to plan, or start fresh with smugmug2.0!

Someone (smug'ns) needs team up with facebook and take over all their photo needs... Facebook+SmugMug = FaceSmug|SmugFace|MugBook|SmugBook

You should also team up with cooliris, they are on to something...

:seamus flameoff

jvarszegi wrote:

I think the read-only mode is much better than nothing! But with all due respect, doesn't it count as an outage? I mean, the site is not providing the functionality that people pay for, because it's temporarily broken.

I keep reading here that SmugMug has 99.99%+ uptime. How can that be? A single outage of an hour would make that untrue. The site has experienced many outages recently.

Failures can always happen. With respect to the database stuff, I recommend implementing some sort of spare which is continuously updated. Most or all enterprise-class RDBMSs offer such a feature. Then even if the unthinkable happens, and redundant systems on a particular machine all fail at once, you're still okay and recovery can be very fast.

broly1718 · December 31, 2008

Talk about timing. I was in the process of signing up for a pro account when it wouldnt let me.

Hope this comes back up soon, and doesnt go back down for quite a while.

Smugmug Availability??

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