Site issue, 505am Tuesday Oct 5th

Andy · October 5, 2010

We have some unhappy servers right now, our Ops Engineers are looking into it as we speak. Site is in read only right now, will update as soon as I have some news. Sorry for the service interruption!

ETA: Status blog upadated http://status.blogs.smugmug.com/

NateA · October 5, 2010

I was wondering what was going on. Thanks for letting us know. Hope the site gets back up and running soon! I still have a lot of work to upload today!!

Chris H · October 5, 2010

Site down!
Anyone else having problems with their site not loading at the moment? Have the GoDaddy servers gone tits up again?

jhelms · October 5, 2010

Same here, www.fortbenningphotos.com - waiting to uploaded over a thousand from a huge Army tournament this weekend....

nickeverett · October 5, 2010

Fixed

nickeverett · October 5, 2010

Oh wait, spoke too soon, doh!

Chris H · October 5, 2010

Seems to be coming and going. My workspace email from GoDaddy is playing up too.

sirbenfro · October 5, 2010

That's the second time I have tried to upload lately and not been able to, getting to be a bit much.

SirGeorge · October 5, 2010

Timing is everything
I have 7000 images to organize and catalog to go online as promised for my clients tonight...this is killing me.

I am going to have a lot of people pissed off at me and somehow I don't think "I am having technical problems' is going to appease them.

I get it but I can guarantee they won't.

Kick the ass of those pesky Gremlins quickly....please.

sirbenfro wrote: »

That's the second time I have tried to upload lately and not been able to, getting to be a bit much.

rkw624 · October 5, 2010

My site requiring password???
My site www.fourmilephotography.com is requiring a password. I get this logged out. I can't log in either.

sitedown.jpg

Andy · October 5, 2010

Guys we're still working on bringing things back to normal, hopefully no too much longer.
http://status.blogs.smugmug.com/2010/10/05/site-issue-10510/

rkw624 · October 5, 2010

Andy wrote: »

Guys we're still working on bringing things back to normal, hopefully no too much longer.
http://status.blogs.smugmug.com/2010/10/05/site-issue-10510/

Up and running. Thank you!

Andy · October 5, 2010

http://status.blogs.smugmug.com/

everything but feeds are back to normal - we'll get those going again shortly.

The Photo Booth · October 5, 2010

Well, my site won't load at 9:49am (pacific).

Edit @ 9:52am: Main page loads but thumbnails are coming up very very slowly. Pretty much unusable at this point.

What causes these sorts of unplanned outages? Bug in the software? Hackers?

Mark

duren · October 5, 2010

down!
503 Service Unavailable

No server is available to handle this request.

Miko40D · October 5, 2010

My site just hangs up as of 10 minutes ago!

JETA · October 5, 2010

The Photo Booth wrote: »

Well, my site won't load at 9:49am (pacific).

Mark

Some things will and some things won't for me. It's slooooooooooooooooooooooow too. Grrrrrrrrrr....

SirGeorge · October 5, 2010

Down again
I had just move 1500 images from my bulk upload to 3 galleries and it has crashed again ...this is becoming really problematic and I hope the crazy message that I just got thats states that my gallery is empty when it had several thousand images is just Smugmug messing with my head.

Andy wrote: »

http://status.blogs.smugmug.com/

everything but feeds are back to normal - we'll get those going again shortly.

Andy · October 5, 2010

We're back in Read only while we figure this out. Updating Status Blog http://status.blogs.smugmug.com/

The Photo Booth · October 5, 2010

And we're back in read-only mode! :bash

Since 99% of my galleries are hidden, I can't get to them without a direct URL.

Mark

SamirD · October 5, 2010

Yep, I just got one of these too. It's a bad day in SmugLand...the gremlins are everywhere...

Ric Grupe · October 5, 2010

Quirky behaviour! Would be more specific if anything was repeatable!

hoob · October 5, 2010

A five hour outtage? Really folks? Come on... I can't imagine what the people who actually earn a living and depend on SmugMug think. {Annoyed First Poster -- but I understand how these things can and do happen.}

mksnowhite · October 5, 2010

It would be REAAAALLLLY kind if you sent out an emal blast to your cuustomers (us) and let us know when this is happening so we don't keep trying to upload thinking the problem is on our end. I had to dig through this forum (which I never come to) to find out it was on YOUR end.

Andy · October 5, 2010

mksnowhite wrote: »

It would be REAAAALLLLY kind if you sent out an emal blast to your cuustomers (us) and let us know when this is happening so we don't keep trying to upload thinking the problem is on our end. I had to dig through this forum (which I never come to) to find out it was on YOUR end.

Hi, we can't do that, but we do update our Status Blog http://status.blogs.smugmug.com , and our @smugmugstatus on Twitter http://twitter.com/smugmugstatus , and even our Facebook page http://facebook.com/SmugMug. Bookmark one of them and it's easy to see if there's an issue. Sorry for the hassle today!

brecklundin · October 5, 2010

Does SM not like me? I mean every freaking time
I have time or want to work on my site I run into ANOTHER site wide issue...so I try today to do some subdomain stuff and create new smart galleries to use in those sub-domains the site is freaking down in read-only mode...

I guess I am supposed to be farting rainbows because the site is at least not down completely....yet.

I should add that at least there is a note on the status page...

BTW, i should also add I am not upset just disappointed, yet again, at the instability of a modern hosting service. It's not like I can't do all of this hosting one of my other servers but I like SM as a bandwidth solution...so it's more of a sardonic sense of humor I have right now about this service. At $150/yr I would expect more but just figure, if I am "lucky", I only have another year or so left, at which point it won't matter anymore...

Mox · October 5, 2010

Argh. I couldn't replace my files this morning to send to the lab, thanks to read only. Left to work for the day, thinking no biggie I'll do it tonight. Home now - got into the site for a moment, but now I'm kicked back out and getting the read only again. No updates for hours upon hours in the status blog.

Can I assume that Bay will re-ship my photos at no charge if I can't get them replaced in time?

brecklundin · October 5, 2010

nickeverett wrote: »

Fixed

sorry Smugmug is never going to be "fixed"...I mean how many years has it been under repair? You would think it was a public works project.

jww · October 5, 2010

Seems there was another brief outage just a bit ago. My uploads started failing and the gallery I was sending to that now had some 350 pics in it said empty gallery again.

lol

Looks fine now though and successfully uploading again.

Mox · October 5, 2010

Yep, I'm back in for now.

davemj98 · October 5, 2010

Woe is me
Hope this is fixed soon, I thought it was me!

Site issue, 505am Tuesday Oct 5th

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