mike_k wrote: »
This. And the absence of SM comments in this thread is concerning.
onethumb wrote: »
I'm sorry you feel that way. Let me see if I can give you a little insight. I apologize in advance that I can't reveal everything - I *really* wish I could, but what we're working on is so huge, and such a moving target, I really can't make any promises just yet.
What I will say is that we've built our business over nearly 10 years by listening, very closely, to our customers. To you. We ignore our "competitors", many of which have come and gone over the last decade, in favor of doing what's right for you. We ignore "hot" industry trends on a regular basis because our customers aren't telling us they want them. You are our compass.
We released a preview many months ago of a new gallery style that we were very excited about, and then carefully listened to your feedback.
We heard it loud and clear. Some of it was painful, but we listened very closely. You loved it, but wanted more. Especially when it came to customization, you wanted *a lot* more.
The entire company galvanized around that feedback and we went back to the drawing board. We've now built something truly groundbreaking the likes of which the world has never seen before. Photo sharing will evolve. And it's all thanks to you and your feedback.
But this sort of huge engineering project takes an awful lot of time & energy to get right. We're rebuilding many of SmugMug's systems from the ground up. We're still many months away from being done. Tiny little bits and pieces have been leaking out around the edges - the gallery preview, the new search interface, Pricelists, and the new Account Settings. They're all tiny little echoes of a much bigger product shift.
Every single engineer & designer at SmugMug is furiously working away to implement what you asked us to build. I ask for your patience as we build, perfect, and polish it. It will radically improve every account level, from Basic to Pro, and your ability to preserve, share & sell your priceless photos. There will be a public preview phase where we will, once again, listen very closely. I hope that comes soon, but again, we can't make any promises. Some Dgrinners have already gotten personal previews, and we've sharpened our pencils and carefully written down every word. It's already helped make the product even better.
I think our track record of diligently serving only our customers speaks for itself, unlike any other Internet company you can think of, but I completely understand if you just can't wait. We'll miss you, and hope to earn your business again once you see what we're pouring our hearts & souls into. I'm confident you'll love it every bit as much as I do.
Thanks for being a part of the journey, and especially, of the SmugMug family. We love you.
mishenka wrote: »
DesptachesGallery wrote: »
All due respect Andy, those posts are from 2011.
rainforest1155 wrote: »
That doesn't mean they're outdated and for now this is all the information available. As soon as there's something new available, I'm sure Don will update his posts.
Thanks for your understanding.
Andy wrote: »
In fact they do apply - there's a ton of info there explaining what will happen to customizations with the new style. And that is why I referred the poster to that post. I'm sure SmugMug can reply again if they have more info.
Robertk wrote: »
Why is that post even relevant if you went back to the drawing board?
Andy wrote: »
I think you'd have to ask SmugMug
JpgBirding wrote: »
One of points I dislike so far from my low point of view –always low point of view to get best bird shots- is the ‘community’. I mean … trying to spread my site, I found not too many ways apart from ‘community’ which is maybe poor in terms of spreading your new pics. So coming from flickr where you can easily publish your images, I missed such a way here at SM community.
Then, here you have a new happy user so far and convinced I made a good decision.
I'm sorry you feel that way.
...I can't reveal everything - I *really* wish I could...
We ignore our "competitors"...
You are our compass.
We're still many months away from being done.
I think our track record of diligently serving only our customers speaks for itself...
bike21 wrote: »
C'mon Smuggy...raising prices at this moment by such a dramatic amount? Don't see this as a good move. Since my renewal is good until next summer I'll wait around a bit longer, but I really really hope we're all wowed very soon. Otherwise peace out.
Parkerman wrote: »
The way I took it was, come October, if you wanted to keep selling prints... it would cost you $100.
bike21 wrote: »
Sure hope not, it would be pretty shady to force folks to do so before their anniversary date. I don't that is the intent here. Hope I'm right.
Can anyone clarify?
Malte wrote: »
First off, please don't apologise for me, for how I feel. You can't do that. If you want to apologise, apologise for something you can own, like something you have done or not done to cause me to feel a certain way. I'm not saying you owe me an apology, I'm saying that wasn't one and it was made to look like one.
Malte wrote: »
Out of the top ten suggestions on your feedback site, nine are from 2009, one from 2010. I assume 2009 was the year you implemented Uservoice for feedback, so some of the nine might have been migrated and alot older. Only three of the ten have any kind of status with you, be it considered, planned or started. You sure do listen alot, for along time at least.