Just found this thread, and apparently, something has changed. I just visited my website on my iPad, and had no problem buying photos...the checkout even had both a checkout and a PayPal button.
After being increasingly disheartened and angered as I read through the thread, to find that purchases via iPad are easy made my day!
I'm a big fan of SmugMug but as a paying customer I would like to be kept up to date more than what is presently happening. Whatever updates OR progress being made needs to be posted for the members, doesn't matter if its just a little info, at least it would be something. Anyhow, if anyone on the planet knows when this mobile problem will be fixed then please share with the others. Thank you.
Just found this thread, and apparently, something has changed. I just visited my website on my iPad, and had no problem buying photos...the checkout even had both a checkout and a PayPal button.
After being increasingly disheartened and angered as I read through the thread, to find that purchases via iPad are easy made my day!
Thanks SmugMug!
Well, it looks like I was a bit premature...while things seem to be fine with the iPad, I couldn't see any way to order from my iPhone5 (using chrome app)...depressing.
I'm a big fan of SmugMug but as a paying customer I would like to be kept up to date more than what is presently happening. Whatever updates OR progress being made needs to be posted for the members, doesn't matter if its just a little info, at least it would be something. Anyhow, if anyone on the planet knows when this mobile problem will be fixed then please share with the others. Thank you.
I'm sorry but we have no updates on this. The post that Baldy made still stands. When we have updates we will most certainly update you.
I'm sorry but we have no updates on this. The post that Baldy made still stands. When we have updates we will most certainly update you.
Thanks for the reply. Its a little frustrating when "would be" customers call about a problem ordering and I have no answer to give them and the people that I go to for help don't have an answer for me, oh well, thanks again and maybe there will be a solution soon.
It does look like they have changed something with regards to the formatting. The "Buy Photo" screen now displays for us on iPads, iPhones, a Nexus 4 and a Galaxy S4 but it checkout screen is still formatted to fit a desktop. So you have to zoom in just to fill in the details. Huh?
Also, this change has broken my normal "Buy Photos" screen viewed on my desktop in Chrome (Version 32.0.1700.107 m). Internet explorer appears to be fine, I think. (Image attached)
If mobile purchasing is not ready for prime time, then turn it off. But hurry up already! SmugMug seems to have the slowest development cycle. I've seen entire operating systems evolve faster.
If the "Buy" page is now up (and that would be great news!), has anyone confirmed that an actual purchase has gone through to fulfillment? I don't have a smartphone or tablet, so I can't check this out for myself.
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"You miss 100% of the shots you don't take" - Wayne Gretzky
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BaldyRegistered Users, Super ModeratorsPosts: 2,853moderator
If the "Buy" page is now up (and that would be great news!), has anyone confirmed that an actual purchase has gone through to fulfillment? I don't have a smartphone or tablet, so I can't check this out for myself.
Yes, I can confirm.
We wanted to give it a few days in stealth mode before drawing too much attention in case there were issues we could nip in the bud before it affected many customers. We spent a lot of time QAing internally, but there are more small screen devices in the world than we could test against.
This is an interim step to make purchasing responsive to all screen sizes, from iPods to whatever. The buy button should appear in both the journal style and lightbox on small screens, and the selection process should be adapted to small screens. We have much more to do on small screens, but at least with this step purchasing is working with both PayPal and credit cards.
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After being increasingly disheartened and angered as I read through the thread, to find that purchases via iPad are easy made my day!
Thanks SmugMug!
Mountain Shadows Photo
http://www.mountainshadowsphoto.com/
Well, it looks like I was a bit premature...while things seem to be fine with the iPad, I couldn't see any way to order from my iPhone5 (using chrome app)...depressing.
Mountain Shadows Photo
http://www.mountainshadowsphoto.com/
Support Hero
Thanks for the reply. Its a little frustrating when "would be" customers call about a problem ordering and I have no answer to give them and the people that I go to for help don't have an answer for me, oh well, thanks again and maybe there will be a solution soon.
Mountain Shadows Photo
http://www.mountainshadowsphoto.com/
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Also, this change has broken my normal "Buy Photos" screen viewed on my desktop in Chrome (Version 32.0.1700.107 m). Internet explorer appears to be fine, I think. (Image attached)
If mobile purchasing is not ready for prime time, then turn it off. But hurry up already! SmugMug seems to have the slowest development cycle. I've seen entire operating systems evolve faster.
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www.mybotpix.com (smugmug)
www.botpix.com (wordpress)
"You miss 100% of the shots you don't take" - Wayne Gretzky
We wanted to give it a few days in stealth mode before drawing too much attention in case there were issues we could nip in the bud before it affected many customers. We spent a lot of time QAing internally, but there are more small screen devices in the world than we could test against.
This is an interim step to make purchasing responsive to all screen sizes, from iPods to whatever. The buy button should appear in both the journal style and lightbox on small screens, and the selection process should be adapted to small screens. We have much more to do on small screens, but at least with this step purchasing is working with both PayPal and credit cards.
Thanks,
Baldy
"You miss 100% of the shots you don't take" - Wayne Gretzky
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