Watermarking Slow or Non-Existant

AperturePlus · August 3, 2013

I have been waiting 15 hours for watermark updates to happen. I think that the priority queuing on this is too slow.

mbonocore · August 3, 2013

Hey Aperture,

It does look like we have a delay in watermarking. I have put out a call to get this looked into. I sincerely apologize for the delay!

Michael

AperturePlus · August 3, 2013

Hey Michael

I appreciate this. Thanks.

mbonocore · August 3, 2013

AperturePlus wrote: »

Hey Michael

I appreciate this. Thanks.

You are welcome. They are there, just taking a bit of time, but rest assured you won't need to redo the watermark.

AperturePlus · August 3, 2013

Hi Michael. Sorry - I know that you are hectic

After you wrote the above, I tried to change the watermark again on 20 or so images and nothing has taken - not a single one.

AperturePlus · August 3, 2013

I think that it is broken, to be honest Michael. It's now about an hour and nothing has changed.

AperturePlus · August 3, 2013

Another hour with no change. Michael, I tried something else out... I uploaded a new shot to a gallery that has watermarking set on it and once uploaded, the watermark appears as it should.. immediately.

That same newly uploaded image I went to change the watermark to a different watermark and it won't do it. It remains as it was, which is the same thing that is happening in the gallery that I was trying to change in the first place.

There is definitely an issue going on here.

perroneford · August 3, 2013

Yep. I'm in the same boat. I can't take the new site live until this works.

AperturePlus · August 3, 2013

perroneford wrote: »

Yep. I'm in the same boat. I can't take the new site live until this works.

Glad I am not the only one. I feel like I am being hung out to dry here. The site is live and I have half my images unprotected and I can't disable the site.

petelanglois · August 4, 2013

Same issue here. If I turn on watermarkin after the images are there it won't watermark. The images I add after the fact do show up. But now that I have a majority of pictures already uploaded it's going to be a pain to delete and upload again. This needs to get fixed ASAP!

AperturePlus · September 1, 2013

This issue has come up again, which is beginning to annoy me, I have to say.

Why do we have to wait at all for watermarking to happen? Why do we have to report that there is an issue to get it resolved... again?

This is one of the features that distinguishes the level of account here on Smugmug. If it does not work properly, what am I paying for?

PLEASE - get it right guys. There have been issues with this ever since I joined up, long before the new Smugmug.

mbonocore · September 2, 2013

Heya Aperture,

I am not seeing any delay in watermarking. This was a specific issue related to yesterday. I apologize for the inconvenience

Scrandal · September 2, 2013

Water Marking and Support

AperturePlus wrote: »

I have been waiting 15 hours for watermark updates to happen. I think that the priority queuing on this is too slow.

I have sent multiple emails concerning this. Today, I woke up to all of my images all over Facebook. I have lost money on SmugMug. Why can't they just say they have a problem. Help has been non existed lately. I am very disappointed.

mbonocore · September 3, 2013

Scrandal wrote: »

I have sent multiple emails concerning this. Today, I woke up to all of my images all over Facebook. I have lost money on SmugMug. Why can't they just say they have a problem. Help has been non existed lately. I am very disappointed.

We acknowledged a backlog in watermarking, but that should not be the case now.

AperturePlus · February 28, 2014

Please would someone check the watermarking. It seems to be really slow again.

AperturePlus · February 28, 2014

You guys really need to rethink the priority level of watermarking. Still no change.

An hour and 10 minutes have lapsed since my last post and it took me at least half an hour of waiting before I posted initially.

zacHer0 · February 28, 2014

I'm sorry for the delay

. Your photos should be watermarked now. As far as I know watermarking is very high on the priority list. Most likely what happened is someone watermarked a few very large galleries and it just took the system a little longer than normal to work through them all.

AperturePlus · March 1, 2014

Thanks Zac. Many many hours later and the images are still not watermarked. I will try again.

AperturePlus · March 1, 2014

This time, it flew through, but I expect that it has to do with lifting the priority on watermarking, due to the many that would need to remove and reapply their watermarks with the new feature.

DBR · March 1, 2014

I believe that if images are designated to be watermarked, the should not be visible on our sites until the watermark is applied. A delay in posting is preferable to posting unprotected images.

Sent from my Amazon Kindle Fire using Tapatalk

Allen · March 1, 2014

DBR wrote: »

I believe that if images are designated to be watermarked, the should not be visible on our sites until the watermark is applied. A delay in posting is preferable to posting unprotected images.

Sent from my Amazon Kindle Fire using Tapatalk

You can temporary set the gallery to unlisted.

t_hedlund · March 1, 2014

Is anyone else not able to see your watermark in the "Making into watermarking" screen. I was trying to make a new watermark last night and I could even get it to show up in there.

MRudland · March 1, 2014

I have a gallery that I'm trying to watermark now as I'm uploading it and it is not being watermarked.
http://www.auphoto.net/Rudland-Equine-Photography/Sports-2014/Wizards-BB-Game-March-1ST-Curr/i-5GFpGQD

Andy · March 1, 2014

MRudland wrote: »

I have a gallery that I'm trying to watermark now as I'm uploading it and it is not being watermarked.
http://www.auphoto.net/Rudland-Equine-Photography/Sports-2014/Wizards-BB-Game-March-1ST-Curr/i-5GFpGQD

That link returns a 404.

MRudland · March 1, 2014

Sorry!
http://www.auphoto.net/Rudland-Equine-Photography/Sports-2014/Wizards-BB-Game-March-1ST-Curr/n-kHZbV/i-5GFpGQD

denisegoldberg · March 1, 2014

MRudland wrote: »

I have a gallery that I'm trying to watermark now as I'm uploading it and it is not being watermarked.
http://www.auphoto.net/Rudland-Equine-Photography/Sports-2014/Wizards-BB-Game-March-1ST-Curr/i-5GFpGQD

Josh supplied the answer is in your other thread.

--- Denise

Watermarking Slow or Non-Existant

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