Stats - feature or bug ?

lcavalie · January 22, 2007

Hi,

There is a little detail that I don't understand.
When I look in the control panel I can see the following info :

this month > photos viewed: 2840 | bandwidth used: 256.5 MB (out of 1 PB)

When I click to view the details at the bottom of the page I get something different.
The total hits for all the galleries gives me

Hits: 15729 C. Ratio: ~22% Bytes: 256.08 MB

I understand very well how the 15729 is obtained (total of all the pictures displayed in all the galleries but how do you get the 2840 ?
Is it a temporary bug related to the new version released today ? Is it a feature that I don't understand ?

Thanks

L

Andy · January 22, 2007

yes, stay tuned we'll have more on stats, soon.

onethumb · January 22, 2007

lcavalie wrote:

Hi,

There is a little detail that I don't understand.
When I look in the control panel I can see the following info :

this month > photos viewed: 2840 | bandwidth used: 256.5 MB (out of 1 PB)

When I click to view the details at the bottom of the page I get something different.
The total hits for all the galleries gives me

Hits: 15729 C. Ratio: ~22% Bytes: 256.08 MB

I understand very well how the 15729 is obtained (total of all the pictures displayed in all the galleries but how do you get the 2840 ?
Is it a temporary bug related to the new version released today ? Is it a feature that I don't understand ?

Thanks

L

It turns out we had a nasty bug in stats that we didn't find out until just now.

I'm still trying to sort it out and figure out how we can fix the problem, if that's possible, but the short version goes like this:

We inadvertently added all of January 2007's traffic in with January 2006. I can't believe that no employees or customers noticed this until today, but that's what happened every second of every day during 2007.

Extricating the January 2007 traffic from the January 2006 is basically impossible, since our data thinks it was Jan 2006.

If we have a solution, I'll be sure to follow-up, but we may not. This isn't related in any way to today's software update other than a bug was found and fixed.

February should work fine, but you can bet I'll be watching it at 12:01am on Feb 1st.

Sorry for the confusion and trouble. I realize this sucks.

Don

johng · January 22, 2007

detailed stats missing
It appears all my detail stats are missing. The overall stats page is populated, but when I click on a gallery to get gallery level stats, they are not there or I just have a few photos (maybe what was visited in the last ??? hours).

nickphoto123 · January 22, 2007

Combined stats

onethumb wrote:

It turns out we had a nasty bug in stats that we didn't find out until just now.

I'm still trying to sort it out and figure out how we can fix the problem, if that's possible, but the short version goes like this:

We inadvertently added all of January 2007's traffic in with January 2006. I can't believe that no employees or customers noticed this until today, but that's what happened every second of every day during 2007.

Extricating the January 2007 traffic from the January 2006 is basically impossible, since our data thinks it was Jan 2006.

If we have a solution, I'll be sure to follow-up, but we may not. This isn't related in any way to today's software update other than a bug was found and fixed.

February should work fine, but you can bet I'll be watching it at 12:01am on Feb 1st.

Sorry for the confusion and trouble. I realize this sucks.

Don

So if I have last January 2006, and you keep adding until Jan 31 2007, I can subtract and get my Jan 2007 hits?

If so, It may be of value to let the bug ride to Jan 31.

Just wondering.

Kevin L. Kitchens · January 22, 2007

johng wrote:

It appears all my detail stats are missing. The overall stats page is populated, but when I click on a gallery to get gallery level stats, they are not there or I just have a few photos (maybe what was visited in the last ??? hours).

Likewise for me. But I'm only showing 1-2 views per image instead of the correct 3 of views.

Seems the stats are still getting dumped into 2006, but we're now seeing 2007.

lcavalie · January 22, 2007

Well
Don, that sounds like a weird bug, but I opened my account only in November so in Jan 2006 I was not a customer (I know, I know, shame on me, but it's never too late to redeem yourself) and I cannot have any traffic. So what does that mean for me ?

L

Kevin L. Kitchens · January 23, 2007

So are we out of luck on gallery stats?
Gallery stats are still not working. Any idea when these will be back up or if?

devbobo · January 23, 2007

Kevin L. Kitchens wrote:

Gallery stats are still not working. Any idea when these will be back up or if?

http://www.dgrin.com/showthread.php?t=52115

Kevin L. Kitchens · January 23, 2007

devbobo wrote:

http://www.dgrin.com/showthread.php?t=52115

I'm involved in that thread. Doesn't answer the question.

I understand if the stuff prior to the upgrade is lost. But I've got some images uploaded just last night and so the counts on them SHOULD be accurate... since there not, I asked the above.

Andy · January 23, 2007

Kevin L. Kitchens wrote:

I'm involved in that thread. Doesn't answer the question.

I understand if the stuff prior to the upgrade is lost. But I've got some images uploaded just last night and so the counts on them SHOULD be accurate... since there not, I asked the above.

please reply to OT's post in that thread, it's easier for us to keep track of. Thanks.

devbobo · January 23, 2007

Kevin L. Kitchens wrote:

I'm involved in that thread. Doesn't answer the question.

I understand if the stuff prior to the upgrade is lost. But I've got some images uploaded just last night and so the counts on them SHOULD be accurate... since there not, I asked the above.

i just did a quick test on some images in some of my galleries.

And stats appear to be working fine

Kevin L. Kitchens · January 23, 2007

Andy wrote:

please reply to OT's post in that thread, it's easier for us to keep track of. Thanks.

Sorry.

When I look at stats: http://peiklk.smugmug.com/homepage/stats.mg?AlbumID=1927555

I see like 3 views for 8 images uploaded last night. Those views should be around 100-150 at this time of the day. They are showing on my site mind you, but are NOT reflected properly in the stats page. This is as of 8:53am ET.

Andy · January 23, 2007

Kevin L. Kitchens wrote:

Sorry.

When I look at stats: http://peiklk.smugmug.com/homepage/stats.mg?AlbumID=1927555

I see like 3 views for 8 images uploaded last night. Those views should be around 100-150 at this time of the day. They are showing on my site mind you, but are NOT reflected properly in the stats page. This is as of 8:53am ET.

Kevin, I can't validate.. but I'll be sure Onethumb sees this. Please let us know in 24 hours if you see the same behavior.

JFreeman · January 23, 2007

I don't know if this is related to the bug or to to the update or what but the stats seem to be showing "total photo views" rather than "unique photo views". Each time I look at a gallery the stats record a hit on each size I look at each time; instead of 1 hit per user no matter how many times they look at it. The thumbnail count seems to be unaffected it doesn't increase each time I load a gallery.

If I remember correctly before the update stats were unique views not total views, right?

Josh Freeman

Kevin L. Kitchens · January 24, 2007

Andy wrote:

Kevin, I can't validate.. but I'll be sure Onethumb sees this. Please let us know in 24 hours if you see the same behavior.

Still the exact same thing. Picture that would normally have 150-200 views at this time is showing 2 thumbs and that's it.

Kevin L. Kitchens · January 24, 2007

Kevin L. Kitchens wrote:

Still the exact same thing. Picture that would normally have 150-200 views at this time is showing 2 thumbs and that's it.

Suggestion.

This gallery is marked private. All the "views" are hotlinked to a remote site... is is possible the counter code is not incrementing correctly for remote views?

Kevin L. Kitchens · January 25, 2007

Kevin L. Kitchens wrote:

Suggestion.

This gallery is marked private. All the "views" are hotlinked to a remote site... is is possible the counter code is not incrementing correctly for remote views?

Over 48 hours. Any ETA?

Allen · January 26, 2007

Kevin L. Kitchens wrote:

Suggestion.

This gallery is marked private. All the "views" are hotlinked to a remote site... is is possible the counter code is not incrementing correctly for remote views?

I get tracking even in private and password protected galleries.
Al

Kevin L. Kitchens · January 26, 2007

Allen wrote:

I get tracking even in private and password protected galleries.
Al

Thanks Allen. Then this is quite odd!

Kevin L. Kitchens · January 28, 2007

Kevin L. Kitchens wrote:

Thanks Allen. Then this is quite odd!

Bump to keep this bug at the fore... I can't believe it's taking this long.

Andy · January 28, 2007

Kevin L. Kitchens wrote:

Bump to keep this bug at the fore... I can't believe it's taking this long.

Kevin, I'm sorry but we've just had a major new release and we all have been working 24/7 to get things "just right" -- this is on the list to look at and the engineers know.

Your continued patience is appreciated.

Kevin L. Kitchens · January 28, 2007

Andy wrote:

Kevin, I'm sorry but we've just had a major new release and we all have been working 24/7 to get things "just right" -- this is on the list to look at and the engineers know.

Your continued patience is appreciated.

No problem. I was just concerned with the flux of people who are reporting they are not having this problem, that it was being ignored. You guys are doing a great job and as long as it's still on the open items list, I'm fine.

nickphoto123 · January 31, 2007

January 2007 Stats Report
Sorry for post but has the issue been resolved?

When I am looking at my totals for Jan 2007 what am I seeing?,

2006, or 2006 & 2007, or 2007 ?

Thank you.

Andy · January 31, 2007

nickphoto123 wrote:

Sorry for post but has the issue been resolved?

When I am looking at my totals for Jan 2007 what am I seeing?,

2006, or 2006 & 2007, or 2007 ?

Thank you.

Merged threads. Nothing new AFAIK, Nick - not since Onethumb's last posting on the subject.

Kevin L. Kitchens · February 5, 2007

Andy wrote:

Merged threads. Nothing new AFAIK, Nick - not since Onethumb's last posting on the subject.

Anything new on the main thrust of this thread? Not the previous years stuff, but the fact that new photos have invalid stats.

Andy · February 5, 2007

Kevin L. Kitchens wrote:

Anything new on the main thrust of this thread? Not the previous years stuff, but the fact that new photos have invalid stats.

Are you seeing incorrect stats?
Please give me a gallery link, and what the stats should be, and what they are? Thanks.

Kevin L. Kitchens · February 5, 2007

Andy wrote:

Are you seeing incorrect stats?
Please give me a gallery link, and what the stats should be, and what they are? Thanks.

Same as before.

http://peiklk.smugmug.com/homepage/stats.mg?AlbumID=1927555

Showing 3-4 views, when in reality, it's well over 100 at this point in the day.

kenyahudson · February 7, 2007

Similar Problem with Stats (I Think)
Since the change to the new version of Smugmug, I've noticed two things. First, in smugmug style, it now automatically chooses whether to use smugmug small or smugmug medium. Second, even though I do not have larges turned on for these galleries, the stats are showing large photos accessed. Why is that occuring? Is it just a problem with the stats? Depending on the browser and resolution size is there a smugmug large? Is there a way of turning this feature off short of relegating all users of the gallery to thumbs or something else? I really do not want large sizes accessed at this time. Thanks for any input.

On Edit: Also, originals are showing up as accessed as well even though access to them was also turned off.

Andy · February 7, 2007

kenyahudson wrote:

Since the change to the new version of Smugmug, I've noticed two things. First, in smugmug style, it now automatically chooses whether to use smugmug small or smugmug medium. Second, even though I do not have larges turned on for these galleries, the stats are showing large photos accessed. Why is that occuring? Is it just a problem with the stats? Depending on the browser and resolution size is there a smugmug large? Is there a way of turning this feature off short of relegating all users of the gallery to thumbs or something else? I really do not want large sizes accessed at this time. Thanks for any input.

On Edit: Also, originals are showing up as accessed as well even though access to them was also turned off.

Hi Kenny,

We server small (9 thumbs + small image) or regular 15 thumbs + medium image) depending on browser viewport size.

Can we have a gallery link please, to look at your stats question?

ivar · February 7, 2007

kenyahudson wrote:

On Edit: Also, originals are showing up as accessed as well even though access to them was also turned off.

Originals can show as 'accessed' when the original on the longest side is 800px or less. In that case, L is the same as Original. It may also show as accessed when the photo is ordered as a print.

Stats - feature or bug ?

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