January 28th - Site Down

Pixoul · January 29, 2007

Andy wrote:

Try emptying your Safari Cache I can see your site just fiine,

Been there, done that.

I tried using both Safari and Firefox, caches cleared, including my wife's Mac. Like I said, the problem was intermittent and I had 3 hours (11:15 PM Eastern through 2:15 AM Eastern) of my gallery showing up just fine until I started seeing the improper gallery loading a few times again at 2:15 AM just before I went to bed.

Andy wrote:

I see you wrote the help desk too - that causes us double work, if you don't mind in the future, stick to one or the other thanks

I'm still a n00b and getting used to the support channels; most Forums I frequent (including mine) have a "Forums are for unofficial support, e-mail is for official support" policy.

Andy · January 29, 2007

Pixoul wrote:

I'm still a n00b and getting used to the support channels; most Forums I frequent (including mine) have a "Forums are for unofficial support, e-mail is for official support" policy.

No worries

So, we still can't reproduce your issue - give it a day and see if the problem persists?

mishnogram · January 29, 2007

Good job smugmug team. Yeah it was a nuisance but that's all it was for me and your customer support more than makes up for anything like this.

Pixoul · January 29, 2007

Andy wrote:

No worries So, we still can't reproduce your issue - give it a day and see if the problem persists?

Yup, no worries...I haven't seen the problem again today either.

But I didn't report the problem as a complaint...it was just more of an FYI to let you guys know that I was seeing weirdness even after the dead chicken waving database Voodoo had been completed last night.

I just thought that there might be a slight chance that my screenshot would tickle some SmugMug geek's problem solving prowess and have them say, "hey, Sean's gallery is showing some other dude's gallery instead, the corruption must be in the widget hash lookup table of the cross referenced gallery doohickey ID thingamabob database...I know exactly what the problem is now!"

Yeah. I'm a smartass.

Andy · January 29, 2007

Pixoul wrote:

Yup, no worries...I haven't seen the problem again today either.

But I didn't report the problem as a complaint...it was just more of an FYI to let you guys know that I was seeing weirdness even after the dead chicken waving database Voodoo had been completed last night.

I just thought that there might be a slight chance that my screenshot would tickle some SmugMug geek's problem solving prowess and have them say, "hey, Sean's gallery is showing some other dude's gallery instead, the corruption must be in the widget hash lookup table of the cross referenced gallery doohickey ID thingamabob database...I know exactly what the problem is now!"

Yeah. I'm a smartass.

and we really appreciate the help!

DJKennedy · January 29, 2007

Pixoul wrote:

the corruption must be in the widget hash lookup table of the cross referenced gallery doohickey ID thingamabob database...I know exactly what the problem is now!"

Yeah. I'm a smartass.

And a highly intelligent one too - you lost me with all that technical jargon...

Yeah I'm a smartass too.

System · January 29, 2007

Andy wrote:

pixoul wrote:

Yeah; I'm a smartass

and we really appreciate the help!

... cause they're not all that good at being smartasses, themselves. :-)

January 28th - Site Down

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