Options
SmugMug Service Status May 10th PM
leiftv
Registered Users Posts: 219 Major grins
I tried to look at my site and it seems to load extremely slow. Are there server problems?
0
leiftv
Registered Users Posts: 219 Major grins
Comments
Portfolio • Workshops • Facebook • Twitter
To run a traceroute on a Mac, open finder. Then open applications>utilities>network utility. Then click on the Traceroute tab. When that opens, type in hera.smugmug.com. Copy and paste the results here...
Portfolio • Workshops • Facebook • Twitter
how long should it take to run traceroute? i've had it going for 10 minutes.
Hi Leif,
Please contact us at the Help Desk (click on the "contact SmugMug" link at the bottom of any page on your site) and we will give you direction on running a traceroute and depending on what it shows, a few more tests. The results of these tests should help us zero in on where the problem lies.
We look forward to hearing from you
Steve
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 4 ms <1 ms <1 ms 192.168.1.1
2 1261 ms 1264 ms 1269 ms c-3-0-ubr02.newhope.mn.minn.comcast.net [73.113.
248.1]
3 1285 ms 1267 ms 1264 ms GE-1-38-ur01.newhope.mn.minn.comcast.net [68.87.
177.105]
4 1274 ms 870 ms * te-8-1-ur02.brooklynpark.mn.minn.comcast.net [68
.87.174.29]
5 1265 ms 1262 ms 1242 ms te-8-3-ur01.brooklynpark.mn.minn.comcast.net [68
.87.174.25]
6 * 1262 ms 1267 ms te-2-2-ar01.roseville.mn.minn.comcast.net [68.87
.174.21]
7 1298 ms 1263 ms 1272 ms 12.117.139.205
8 1261 ms 1262 ms 1270 ms tbr2.sl9mo.ip.att.net [12.123.24.206]
9 1260 ms 1264 ms 1263 ms tbr2.cgcil.ip.att.net [12.122.10.45]
10 1262 ms 1275 ms 1281 ms 12.122.99.77
11 1272 ms 29 ms 40 ms 12.86.156.10
12 78 ms 77 ms 79 ms ge1-3.fr4.sjc.llnw.net [69.28.171.66]
13 971 ms 1320 ms 1333 ms smugmug.ge4-1.fr3.sjc.llnw.net [208.111.152.82]
14 1332 ms 1322 ms 1330 ms hera.smugmug.com [63.81.134.23]
Trace complete.
Canon Gear
Speak with sweet words, for you never know when you may have to eat them....
1 10.55.64.1 (10.55.64.1) 7.654 ms 5.613 ms 6.449 ms
2 gig2-1.mdtnoh1-ybr1.cinci.rr.com (24.29.1.21) 7.407 ms 8.536 ms 7.333 ms
3 srp12-0.mtgmoh1-rtr3.cinci.rr.com (24.29.0.161) 9.421 ms 8.416 ms 7.977 ms
4 son0-0-1.ncntoh1-rtr0.neo.rr.com (65.25.128.233) 16.949 ms 16.759 ms 16.914 ms
5 gig7-3-0.mtgmoh1-rtr0.columbus.rr.com (24.95.81.209) 28.335 ms 34.458 ms gig0-3-0.mtgmoh1-rtr0.columbus.rr.com (24.95.81.213) 26.957 ms
6 te-3-2.car1.Cincinnati1.Level3.net (4.78.216.13) 29.950 ms 28.498 ms te-3-1.car1.Cincinnati1.Level3.net (4.78.216.9) 31.817 ms
7 ae-5-5.ebr2.Chicago1.Level3.net (4.69.132.206) 32.006 ms 43.024 ms 33.843 ms
8 ae-2.ebr2.Washington1.Level3.net (4.69.132.70) 38.846 ms 43.433 ms 36.920 ms
9 ae-21-52.car1.Washington1.Level3.net (4.68.121.50) 39.914 ms 39.921 ms 40.327 ms
10 ed-pri.smugmug.com (206.223.137.74) 39.092 ms 50.040 ms 50.917 ms
11 * * * Request timed out.
12 hera.smugmug.com (63.81.134.23) 122.581 ms 121.689 ms 132.435 ms
Trace complete
Speak with sweet words, for you never know when you may have to eat them....
Canon Gear
I've been spinning my tires trying to load my smugmug galleries as well. Here's my traceroute:
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Admin>tracert hera.smugmug.com
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 8 ms 9 ms rc2ar-ge5-0-0-13.ed.shawcable.net [64.59.189.195
]
4 9 ms 19 ms 9 ms rc1ar-ge12-0-0.ed.shawcable.net [66.163.70.17]
5 32 ms 24 ms 22 ms rc1bb-pos13-0.vc.shawcable.net [66.163.76.161]
6 26 ms 28 ms 28 ms rc2wt-pos1-0.wa.shawcable.net [66.163.76.142]
7 49 ms 50 ms 56 ms rc1sj-pos1-0-0.cl.shawcable.net [66.163.76.66]
8 49 ms 47 ms 50 ms rc2sj-ge2-0-0.cl.shawcable.net [66.163.67.10]
9 49 ms 51 ms 54 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]
10 50 ms 50 ms 51 ms hera.smugmug.com [63.81.134.23]
Trace complete.
I can see there is a problem but have no idea what it means. It bogs down when I try to load an individual gallery.
Tickled Pixels
Tickled Pixels Blog: "A walk in Gamla stan, the old town of Stockholm"
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms * 10 ms GE-1-2-ur01.burien.wa.seattle.comcast.net [68.86
.98.113]
4 11 ms 16 ms 15 ms te-9-3-ur02.burien.wa.seattle.comcast.net [68.86
.96.122]
5 13 ms 13 ms * te-7-3-ar01.seattle.wa.seattle.comcast.net [68.8
6.96.25]
6 12 ms 11 ms 12 ms 12.117.180.85
7 32 ms 33 ms 33 ms 12.127.6.50
8 37 ms 50 ms 37 ms tbr2.sffca.ip.att.net [12.122.12.113]
9 37 ms 37 ms 41 ms 12.122.114.77
10 37 ms 35 ms 43 ms 12.86.154.14
11 34 ms 32 ms 38 ms smugmug.ge4-1.fr3.sjc.llnw.net [208.111.152.82]
12 35 ms 42 ms 34 ms hera.smugmug.com [63.81.134.23]
Trace complete.
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 13 ms 11 ms 10.112.96.1
3 10 ms 8 ms 12 ms srsdca1-rtr1-ge2-4.san.rr.com [24.25.193.65]
4 7 ms 8 ms 9 ms wcsca1-gsr1-srp12.san.rr.com [24.25.196.142]
5 10 ms 12 ms 11 ms wcsdca1-gsr3-srp12.san.rr.com [24.25.196.129]
6 30 ms 15 ms 15 ms so-0-0-0.gar1.SanDiego1.Level3.net [209.0.8.1]
7 16 ms 14 ms 14 ms ge-7-0-0.mp1.SanDiego1.Level3.net [4.68.113.93]
8 29 ms 20 ms 19 ms as-1-0.bbr1.SanJose1.Level3.net [209.247.9.114]
9 22 ms 20 ms 22 ms ge-11-2.ipcolo1.SanJose1.Level3.net [4.68.123.169]
10 31 ms 35 ms 37 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]
11 27 ms 25 ms 28 ms hera.smugmug.com [63.81.134.23]
Trace complete.
scwalter.smugmug.com
I'm having extremely slow response from smugmug as well tonight. Traceroute looks ok except for a tad delay inside smugmug ...
Connectivity does not look like the problem ...
Tracing route to smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 9 ms 1 ms 1 ms 192.168.1.1
2 16 ms * 15 ms 68.152.227.1
3 16 ms 15 ms 14 ms 68.152.227.13
4 23 ms 21 ms 21 ms ixc00bhm-ge-2-3.bellsouth.net [207.203.159.81]
5 18 ms 18 ms 18 ms axr00mgm-so-2-0-0.bellsouth.net [65.83.239.82]
6 * 18 ms 17 ms axr01mgm-ge-0-0-0.bellsouth.net [65.83.238.27]
7 22 ms 22 ms 22 ms pxr00msy-3-0-0.bellsouth.net [65.83.236.38]
8 57 ms 21 ms 22 ms axr01asm-so-0-2-0.bellsouth.net [65.83.238.39]
9 23 ms 21 ms 21 ms AXR00AEP-0-1-0.bellsouth.net [65.83.236.50]
10 23 ms 25 ms 22 ms so-4-3-0.gar1.Atlanta1.Level3.net [4.78.212.101]
11 23 ms 23 ms 23 ms ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1]
12 36 ms 36 ms 34 ms ae-2-0.bbr1.Washington1.Level3.net [4.68.128.201]
13 38 ms 38 ms 37 ms ae-11-51.car1.Washington1.Level3.net [4.68.121.18]
14 42 ms 42 ms 35 ms ed-pri.smugmug.com [206.223.137.74]
15 * * * Request timed out.
16 113 ms 114 ms 112 ms hera.smugmug.com [63.81.134.23]
Trace complete.
I can load denver post.com and I can run a tracert to my router but I can't get a tracerout outside of my home network without timing out.
Having said that, I can load cnn.com, denverpost.com advrider.com but not my galleries in smugmug. I can navigate within smugmug until I select a gallery. At that point firefox just grinds away.
Glad to see it is not just me going crazy.
Rich
Same here, I can't select a gallery within smugmug either. I can navigate the site, just not choose a gallery, using both Firefox and IE7.
Canon Gear
Many of my galleries won't open, the browser just times out. I can see my home page, can open a category and can open some galleries. But others just timeout.
Here's one example that won't open: http://jfriend.smugmug.com/gallery/353444.
Others are very, very slow to open. Others are speedy to open.
Tracert:
C:\Documents and Settings\jfriend>tracert jfriend.smugmug.com
Tracing route to jfriend.smugmug.com [63.81.134.23]
1 3 ms 3 ms 7 ms 192.168.0.1
2 14 ms 15 ms 15 ms adsl-216-103-211-254.dsl.snfc21.pacbell.net [216.103.211.254]
3 15 ms 15 ms 14 ms dist2-vlan60.snfc21.pbi.net [216.102.187.131]
4 14 ms 15 ms 15 ms bb2-10g2-0.snfcca.sbcglobal.net [216.102.176.226]
5 17 ms 16 ms 16 ms ex1-p3-0.eqsjca.sbcglobal.net [151.164.41.101]
6 27 ms 27 ms 28 ms ge5-3-0-1000M.ar1.SJC2.gblx.net [64.208.110.25]
7 26 ms 17 ms 17 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [64.214.196.246]
8 17 ms 18 ms 17 ms hera.smugmug.com [63.81.134.23]
Trace complete.
Homepage • Popular
JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
Always include a link to your site when posting a question
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 4294967295 ms 4294967295 ms 4294967295 ms 192.168.0.1
2 * * * Request timed out.
3 33 ms 34 ms 32 ms ge-1-12-ur01.troutdale.or.bverton.comcast.net [6
8.87.219.1]
4 * * 16 ms te-9-3-ar01.troutdale.or.bverton.comcast.net [68
.87.216.89]
5 45 ms 47 ms 47 ms 12.117.180.201
6 47 ms 44 ms 36 ms 12.127.6.50
7 55 ms 58 ms 53 ms tbr2.sffca.ip.att.net [12.122.12.113]
8 54 ms 53 ms 53 ms 12.122.114.77
9 * * * Request timed out.
10 63 ms 70 ms 66 ms smugmug.ge4-1.fr3.sjc.llnw.net [208.111.152.82]
11 38 ms 36 ms 44 ms hera.smugmug.com [63.81.134.23]
Trace complete.
Portland, Oregon Photographer Pete Springer
website blog instagram facebook g+
Nope-- SM uses pacific time (same as California).
Portland, Oregon Photographer Pete Springer
website blog instagram facebook g+
I'm looking into tweaking some of our routing to see if I can't get folks in the midwest to come directly out rather than heading east first.
Otherwise, as you said, the traceroute looks ok.
I've been seeing some sad performance in the Bellsouth service area, which I had hoped would clear up today. They might be still having issues?
As I originally stated no doubt a comcast issue, it will pass so its not worth a phone call, to darn late to deal with it now. But it still seems a number of use can't access individual galleries including me. Any status on that?
Canon Gear
Yeah, that's the weird thing about this. I can get to my front page no problem and into categories, but click a gallery and it hangs and hangs. Opens maybe one in ten times if I'm lucky.
Portland, Oregon Photographer Pete Springer
website blog instagram facebook g+
same here.
www.chrisblaze.net
I did receive reports that Level 3 (which is in a few traceroutes posted above, even ones that look good) is having issues, but it appears their routes have been pulled while they troubleshoot. I've seen their route advertisement vary on and off for the last 48 hours or so, but haven't gotten much info as to what problems they are experiencing.
I'll have to defer to Support Hero's at this point, I need to go prep for maintenance.
I'm pretty darn sure there was a problem with Smugmug earlier. I could get to some of my galleries and not others. I had a clean tracert. It was consistent which galleries worked fine and which ones didn't. It's pretty hard for that kind of problem to not be at Smugmug or Amazon.
The troublesome galleries are working now.
Homepage • Popular
JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
Always include a link to your site when posting a question
I agree, different problem obviously. I just ran a new trace route and it is perfect after I finished my upload to smugmug. The galleries also appear to be working again. Something happened.
Canon Gear
Andy
Portfolio • Workshops • Facebook • Twitter