Replace Photo feature not working
For the past few days, I've been unable to use the Replace Photo feature. It was working just fine Friday, but not since then. Getting a "connection to the server was reset" and "Page Load Error" messages. No other internet issues for me whatsoever on any other site except SM.
Uploading and opening a gallery has slowed to a crawl.
Even tried different browsers -- IE, Opera, Mozilla -- but with same results.
I've had the same upload issues for a couple of days and now a new problem has manifested itself: The inability to embed an image in a post on another forum. I was trying to do this and it was loading only half the image. As I don't attach images in forum posts, but rather hot link to here, this is a big issue for me.
This seems to be an ongoing problem and may force me to look elsewhere when my account expires next year if it continues...
Hate to say it but, this really is getting a bit ridiculous! Not sure where the problem lies but this situation has been occurring far too often to be glossed over. I'm sure all parties are working their collective butt off but I'm afraid this kind of downtime,this often, for these long periods, is indicative of a serious problem that is not going to be fixed on a "one-up" basis. Time for an overall site, service, software communications evaluation. Just my 0.02. Paul :sick
Just had clients come home from Labour Day weekend holidays call me to say they cannot view their gallery we shot last week, they want to place orders...I told them I would check on it and find that SM has been down all day...what is the status?
Just had clients come home from Labour Day weekend holidays call me to say they cannot view their gallery we shot last week, they want to place orders...I told them I would check on it and find that SM has been down all day...what is the status?
Sometimes it helps to have an accurate perspective. Here is mine.
I managed to get two shoots done over the past couple weeks. When I finally got done with the pictures I missed the deadline that I had told my clients I would meet because the site was down and I had to wait to email them.
And from what I can tell...issues still remain even though the status updates indicate otherwise...(i.e. pictures are failing to come up after minutes of waiting.)
Focusing on Event, Portrait, and Humanitarian Work.... www.jonathanwphotography.com
Location: Oklahoma City, Oklahoma
Sometimes it helps to have an accurate perspective. Here is mine.
I managed to get two shoots done over the past couple weeks. When I finally got done with the pictures I missed the deadline that I had told my clients I would meet because the site was down and I had to wait to email them.
And from what I can tell...issues still remain even though the status updates indicate otherwise...(i.e. pictures are failing to come up after minutes of waiting.)
It is frustrating.
It seems every couple of weeks there is some performance issue.
Smug should consider investing some of their huge mega profit in their infrastructure and more talent. my .02
Any news here folks. I have an event I need to upload and if the other photographers get their stuff uploaded first I lose out on sales ... frustrating.
this is getting ridiculous now, my yearly pro subscription is up in a week - the endless problems are making me think twice about renewing.
For heavans sake put a hold on the changes and adding of fancy features and concentrate on getting the stability and reliability back before you start losing customers.
Wow - Ist gallery and what a mess
This is the day my gallery was opened to visitors. I've been at updating 8 images for the last 4 hours--sweating. The chronic upload issues just crashed Lightroom and previously Firefox went down. This is my first real SmugMug experience. The hard part for me is the on and off nature of the service. There appears to be a tendency to announce all lights green, when the lights are about to go off--again. ... And really, when you are creating a situation that's this bad and you've got 1000's of users on the edge of their seats, how hard would it be to really lay out the situation with clear detail (and in near real-time) in the Status Blog. Urggh
this is getting ridiculous now, my yearly pro subscription is up in a week - the endless problems are making me think twice about renewing.
For heavans sake put a hold on the changes and adding of fancy features and concentrate on getting the stability and reliability back before you start losing customers.
this is getting ridiculous now, my yearly pro subscription is up in a week - the endless problems are making me think twice about renewing.
For heavans sake put a hold on the changes and adding of fancy features and concentrate on getting the stability and reliability back before you start losing customers.
no no! keep working on coupons and packages. i need it more than stability
no no! keep working on coupons and packages. i need it more than stability
I appreciate that SMUG need to move their company forward as do many companies with new ideas and features, but to be honest all I want is some stability.
I have been with SMUG for some time now and have no plans to go elsewhere as I have invested too much time and affort in my site.
I know there are lots of threads now with people complaining but SMUG need to appreciate that their customers are depending on them so much to allow their businesses to operate effectively.
Bad Press for any photographer or photographic site is something that is so hard to correct later...
Please, please, please just give us some stability for a few months.
...if I were to cause my customers this much down time at my 'day job', I would owe them tens of thousands of dollars by now thanks to some profressional-grade SLA's...
Okay, more than a full work day of virtual downtime. This is really unforgivable, granted the PRO account is a bargain, but only if you can use it. Sorry Andy and all the other great support folks, this could be the deal breaker *sigh* Paul
Comments
Me either. Got lots to get uploaded today!
Michelle
For the past few days, I've been unable to use the Replace Photo feature. It was working just fine Friday, but not since then. Getting a "connection to the server was reset" and "Page Load Error" messages. No other internet issues for me whatsoever on any other site except SM.
Uploading and opening a gallery has slowed to a crawl.
Even tried different browsers -- IE, Opera, Mozilla -- but with same results.
Hope these will be resolved soon!
www.shutterbuglady.com
Good...bookmarked...just knowing does help.:D
www.richknechtphotography.com
This seems to be an ongoing problem and may force me to look elsewhere when my account expires next year if it continues...
"There are no rules for good photographs, there are only good photographs. " ... Ansel Adams
Thanks,
OK, now I can at least log in.
Website
Sports Sample Photos
Sportsshooter.com/ctproctor
Four Seam Images
Just had clients come home from Labour Day weekend holidays call me to say they cannot view their gallery we shot last week, they want to place orders...I told them I would check on it and find that SM has been down all day...what is the status?
Monte
Portfolio • Workshops • Facebook • Twitter
The past few months have just been terrible.
Large images not showing up, only thumbs.
Uploaded 14 images, 7 errors.
Monte
"There are no rules for good photographs, there are only good photographs. " ... Ansel Adams
Portfolio • Workshops • Facebook • Twitter
www.richknechtphotography.com
Brutal.
Sometimes it helps to have an accurate perspective. Here is mine.
I managed to get two shoots done over the past couple weeks. When I finally got done with the pictures I missed the deadline that I had told my clients I would meet because the site was down and I had to wait to email them.
And from what I can tell...issues still remain even though the status updates indicate otherwise...(i.e. pictures are failing to come up after minutes of waiting.)
www.jonathanwphotography.com
Location: Oklahoma City, Oklahoma
It is frustrating.
It seems every couple of weeks there is some performance issue.
Smug should consider investing some of their huge mega profit in their infrastructure and more talent. my .02
For heavans sake put a hold on the changes and adding of fancy features and concentrate on getting the stability and reliability back before you start losing customers.
facebook - my facebook page please LIKE me!
This is the day my gallery was opened to visitors. I've been at updating 8 images for the last 4 hours--sweating. The chronic upload issues just crashed Lightroom and previously Firefox went down. This is my first real SmugMug experience. The hard part for me is the on and off nature of the service. There appears to be a tendency to announce all lights green, when the lights are about to go off--again. ... And really, when you are creating a situation that's this bad and you've got 1000's of users on the edge of their seats, how hard would it be to really lay out the situation with clear detail (and in near real-time) in the Status Blog. Urggh
Amen to that ....
Any updates? I've really gotta get these images uploaded! I've got some clients waiting!
Michelle
no no! keep working on coupons and packages. i need it more than stability
I appreciate that SMUG need to move their company forward as do many companies with new ideas and features, but to be honest all I want is some stability.
I have been with SMUG for some time now and have no plans to go elsewhere as I have invested too much time and affort in my site.
I know there are lots of threads now with people complaining but SMUG need to appreciate that their customers are depending on them so much to allow their businesses to operate effectively.
Bad Press for any photographer or photographic site is something that is so hard to correct later...
Please, please, please just give us some stability for a few months.
Paul
http://www.paul-griffiths.net/
http://www.paul-griffiths.net/popular/ - Popular Pics
David
Twitter: @WolfSnap
Facebook: http://www.facebook.com/WolfSnapDesigns
SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
"There are no rules for good photographs, there are only good photographs. " ... Ansel Adams
Thanks! I just have a client waiting for photos.
Andi
www.tippiepics.com