smugmug down?

sunxsweetsunxsweet Registered Users Posts: 178 Major grins
edited October 13, 2009 in SmugMug Support
is it just me or is smugmug down? i can hit any other webpage except for smugmug.com or my smugmug site.
Nikon Shooter - D700
Rich Mar Photography - Sydney Family Photographer
Rich Mar Photography Blog
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Comments

  • BlueBlue Registered Users Posts: 39 Big grins
    edited October 8, 2009
    Me neither.
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited October 8, 2009
    Having problems accessing some Smugmug sites here too. Either getting very, very, very long response times or getting a page that says "Internal Error".

    2009-10-08_0607.png
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  • KMCCKMCC Registered Users Posts: 717 Major grins
    edited October 8, 2009
    All I'm getting is a screen which reads:

    Internal Server Error - Read

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Reference #3.d9f50508.1255007204.60566f1

    Kent
    "Not everybody trusts paintings, but people believe photographs."- Ansel Adams
    Web site
  • Ric GrupeRic Grupe Registered Users Posts: 9,522 Major grins
    edited October 8, 2009
    Same here. :cry
  • PhotoDavid78PhotoDavid78 Registered Users Posts: 939 Major grins
    edited October 8, 2009
    Ric Grupe wrote:
    Same here. :cry
    here too
    David Weiss | Canon 5D Mark III | FujiFilm XT-4 | iPhone
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  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 8, 2009
    We are down. The guys are on it and investigating. Hopefully be back online as soon as possible. Keep an eye on the status blog for updates. http://smugmug.wordpress.com/ There is nothing posted yet. But we should update it when information is available.
    SmugMug Support Hero
    http://help.smugmug.com
  • TallahasseeTrailsTallahasseeTrails Registered Users Posts: 11 Big grins
    edited October 8, 2009
    Me Too
    Same here.
    There are no good days for this sort of thing to happen.
    Nothing yet in the status updates: http://smugmug.wordpress.com/
    Don?
    Edit - thanks docwalker!
    Thanks in advance,
    jk
    http://tallahasseetrails.com
  • brjphotobrjphoto Registered Users Posts: 168 Major grins
    edited October 8, 2009
    docwalker wrote:
    We are down. The guys are on it and investigating. Hopefully be back online as soon as possible. Keep an eye on the status blog for updates. http://smugmug.wordpress.com/

    I'm sure it's just a slightly extended downtime because they are rolling out coupons. rolleyes1.gifroflrolleyes1.gifroflrolleyes1.gif

    Ok. Now it's Thursday morning. Let's get it back up guys.
  • FuronoFurono Registered Users Posts: 119 Major grins
    edited October 8, 2009
    Yes down again
    I'm in Japan, this isn't even a Friday (regular BS downtime) where I'm at and it's crazy.

    Why oh why all year all the down time?? Can we please have some kind of redundancy in the pipeline? Everytime I need SMUGMUG it's down...

    EVERYTIME I try Flickr it's not down...

    I LOVE SMUGMUG but this is a really trying year for me with all this downtime.

    Really, you can make some kind of redundant, fall over server arrangement, especially since I pay the pro price.

    At the very least test these in a good environment before rolling out.

    For us International customers this sucks.
    Steve Nelson
    Tour Leader - DPRK
    Uri Tours
    SmugMug - photos.japanphotos.jp
  • sunxsweetsunxsweet Registered Users Posts: 178 Major grins
    edited October 8, 2009
    seriously... i've got a large audience expecting pics today... arghhh...

    we're trying to keep an eye on the status wordpress... but what's the point of it if you guys know you're down and you're not posting up there.
    brjphoto wrote:
    I'm sure it's just a slightly extended downtime because they are rolling out coupons. rolleyes1.gifroflrolleyes1.gifroflrolleyes1.gif

    Ok. Now it's Thursday morning. Let's get it back up guys.
    Nikon Shooter - D700
    Rich Mar Photography - Sydney Family Photographer
    Rich Mar Photography Blog
  • Tony_UCITony_UCI Registered Users Posts: 19 Big grins
    edited October 8, 2009
    Status update?
    Can anyone give us a status update? ne_nau.gif
    Come Visit me on the web http://www.upcloseimages.com
  • sunxsweetsunxsweet Registered Users Posts: 178 Major grins
    edited October 8, 2009
    there's a wordpress site you can get a feed from. but that hasn't been updated...
    go11media wrote:
    Down! Curses ! Bad Timing for me. Wish I could get notifications of down and back up somehow so I wouldn't have to go hunting.... but it's nice to be able to share confirmations here.
    Nikon Shooter - D700
    Rich Mar Photography - Sydney Family Photographer
    Rich Mar Photography Blog
  • Tony_UCITony_UCI Registered Users Posts: 19 Big grins
    edited October 8, 2009
    an update was just posted
    Tony_UCI wrote:
    Can anyone give us a status update? ne_nau.gif

    We have an update they posted http://smugmug.wordpress.com/ Seems like an unexpected failure.
    Come Visit me on the web http://www.upcloseimages.com
  • LateSkyLateSky Registered Users Posts: 109 Major grins
    edited October 8, 2009
    Tony_UCI wrote:
    Can anyone give us a status update? ne_nau.gif

    New post to Wordpress:

    http://smugmug.wordpress.com/
    <><><><><><><><><><><><><><><><><><>

    Steve
    www.LateSky.com

    <><><><><><><><><><><><><><><><><><>
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 8, 2009
    Sorry folks, the guys with the keys to update the status blog are working on fixing the problem. Hopefully we will know more soon.
    SmugMug Support Hero
    http://help.smugmug.com
  • impressivepiximpressivepix Registered Users Posts: 78 Big grins
    edited October 8, 2009
    Smugmug is down an awful lot for the price that we pay for the service.... I have really got to get started looking elsewhere. Someplace around the same price, and has coupons, and packages, memorymates, buttons etc!
    www.kimberlygaugerphotography.com
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 8, 2009
    Thanks Latesky. thumb.gif
    SmugMug Support Hero
    http://help.smugmug.com
  • FuronoFurono Registered Users Posts: 119 Major grins
    edited October 8, 2009
    I'm right there with you, I love Smugmug but this has got to stop.....
    impressivepix wrote:
    Smugmug is down an awful lot for the price that we pay for the service.... I have really got to get started looking elsewhere. Someplace around the same price, and has coupons, and packages, memorymates, buttons etc!
    Steve Nelson
    Tour Leader - DPRK
    Uri Tours
    SmugMug - photos.japanphotos.jp
  • jh4wvujh4wvu Registered Users Posts: 169 Major grins
    edited October 8, 2009
    impressivepix wrote:
    Smugmug is down an awful lot for the price that we pay for the service.... I have really got to get started looking elsewhere. Someplace around the same price, and has coupons, and packages, memorymates, buttons etc!

    I am actually looking at the Exposure Manager site right now - they have coupons, and packages, and self-fulfillment.

    I bet there stats go up everytime this happens.
  • CindyCindy Registered Users Posts: 542 Major grins
    edited October 8, 2009
    And I thought it was my internet connection... ouch
    Here I thought it was my internet connection because it's been coming and going with the storm... been hitting refresh for the last half hour and for once (okay more than that) it's not dishnetworks fault...
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
  • FuronoFurono Registered Users Posts: 119 Major grins
    edited October 8, 2009
    Docwalker - Can you relay that this has to stop!! This can't continue the way it's going. I want you to relay our sentiments to the CEO. I also want the weekly outages over with. I think I speak for a ton of PRO users when I say these things. I pay almost $150 a year and can't see why every time I need Smugmug it's down??


    Thanks
    Steve Nelson
    Tour Leader - DPRK
    Uri Tours
    SmugMug - photos.japanphotos.jp
  • BetzBetz Registered Users Posts: 103 Major grins
    edited October 8, 2009
    Furono wrote:
    Docwalker - Can you relay that this has to stop!! This can't continue the way it's going. I want you to relay our sentiments to the CEO. I also want the weekly outages over with. I think I speak for a ton of PRO users when I say these things. I pay almost $150 a year and can't see why every time I need Smugmug it's down??


    Thanks

    I've had my Smuggy account for a year now and it's been very stable. This week though I've encountered two downtimes... both times the Smug Techs were on top of it and got things fixed.

    People bombard the forums asking the team at SmugMug to give them tons of improvements... they complain about how long it takes to get them. Then when the team works on getting things done and the site goes down they complain even more. No site is perfect no matter how much you pay for it. Sites got down, power outages happen, it's life.

    If you want bright and shiny things then you have to sit through all the polishing that's needed to produce a gem. Smug is definitely a gem worth waiting for.
  • BetzBetz Registered Users Posts: 103 Major grins
    edited October 8, 2009
    10/8/09 Site Issue
    Andrew Gibbons 9:26 am on October 8, 2009 Permalink |
    A critical part of our infrastructure failed this morning and its backup is having issues as well. Our engineers are looking into it and will restore service as quickly as possible. Sorry for the inconvenience.


    smugmug.wordpress.com
  • CindyCindy Registered Users Posts: 542 Major grins
    edited October 8, 2009
    Would it please be possible to have an estimated time to fix as soon as they have some sort of idea?
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
  • BetzBetz Registered Users Posts: 103 Major grins
    edited October 8, 2009
    Cindy wrote:
    Would it please be possible to have an estimated time to fix as soon as they have some sort of idea?


    I'm sure they'll update the blog when they can. That's how I've always gotten info regarding down times and planned maintenance nights.

    smugmug.wordpress.com
  • dreamcometruedreamcometrue Registered Users Posts: 139 Major grins
    edited October 8, 2009
    my site is down to and I am in the middle of uploading a clients gallery HELP!!!!
    Artistic Design Photography LLC
    http://www.adesignphotography.com
  • diannonediannone Registered Users Posts: 4 Beginner grinner
    edited October 8, 2009
    Is Smugmug down this morning?
    Is Smugmug down this morning? Got this error message no matter which page I try:

    Internal Server Error - Read

    The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.33581b62.1255009422.4919e7e5



    Thanks.


    Don Iannone
  • RKnechtRKnecht Registered Users Posts: 366 Major grins
    edited October 8, 2009
    More downtime headscratch.gif Why doesn't this happen when I am not trying to fulfill or take orders? This really hurts the wallet folks. It seems to be getting pretty frequent now. This is starting to make it hard to run a business (not that it's easy to begin with).
    A few Nikon bodies and some fast Nikon glass

    www.richknechtphotography.com
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 8, 2009
    Betz I agree, I am a SmugMug customer in addition to working for SmugMug. I host my photography on SmugMug and would not even consider moving it to another site. I would not be working here if I did not fully believe in and love SmugMug.

    The weekly downtimes are part of the enhancements of the site. We have to take the site down to roll out new features or make changes in preparation for the new features. I think the guys do a great job of keeping them to a minimum.

    I also run networks and apps for other organizations. So I know exactly what the SmugMug ops guys go through when the site goes down. They don't always stop to say why things are broke because they often don't know yet. I would much rather they spend their time getting it fixed. You know the site is down because... well its down... They really don't know when it will be back up until the problem is fixed. Stopping to update the status blog takes them away from doing that. I would prefer they continue working on the problem. Normally Andy is online to help post updates. But he is away this week.

    As for letting the CEO know your feelings, I will pass them along. He is active on the forums and reads a lot of your posts. thumb.gif
    SmugMug Support Hero
    http://help.smugmug.com
  • RubenZRubenZ Registered Users Posts: 33 Big grins
    edited October 8, 2009
    What pisses me off is you'd think they have a REDIRECT Server that at LEAST takes you to a "Site is down, check back later" PAGE so that my CLIENTS don't think I've given them a wrong URL and they never return. Last time this happened after a GAME when I told clients pics would be up at a certain time and what do you know, site was down for a while.
    Ruben Zamora Photography

    Valley Sports Pics
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