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SmugMug Down

DrDavidDrDavid Registered Users Posts: 1,292 Major grins
edited June 20, 2010 in SmugMug Support
I keep getting this error:

4712743128_53cd9cffcf.jpg

Then, it works for a few seconds, then I'll get it again. Just thought you should know :)

David
Smugization Central (WolfSnap.com)
Twitter: @WolfSnap
Facebook: http://www.facebook.com/WolfSnapDesigns

SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
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    TorgadoTorgado Registered Users Posts: 45 Big grins
    edited June 18, 2010
    DrDavid wrote: »
    I keep getting this error:

    4712743128_53cd9cffcf.jpg

    Then, it works for a few seconds, then I'll get it again. Just thought you should know :)

    David

    Terrible timing too... just released a gallery of a car show, expecting a LOT of visitors and buyers today. Sucks to be me! But then, when is 'good' timing?
    Daniel
    http://www.DanielSoule.com
    http://www.DanielSouleGalleries.com/Clients
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    mbradymbrady Registered Users Posts: 321 Major grins
    edited June 18, 2010
    Either it's been fixed or only affects some sites because my site seems to be running normal.
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    denisegoldbergdenisegoldberg Administrators Posts: 14,275 moderator
    edited June 18, 2010
    I'm starting to a combination of this message and very slow response.
    I've seen it on multiple sites - my own and others.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
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    roaming oregonroaming oregon Registered Users Posts: 19 Big grins
    edited June 18, 2010
    It's down for me! Not a good time to be down. I've got two clients with deadlines that need to view photos!
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    HylanderHylander Registered Users Posts: 73 Big grins
    edited June 18, 2010
    Both of my sites are down as well.
    Scott B. Husted
    Hustedia.com
    Husted Visuals
    The Racing Historian
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    ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited June 18, 2010
    503 error, nothing on wordpress - why?
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
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    greyhoundxgreyhoundx Registered Users Posts: 6 Beginner grinner
    edited June 18, 2010
    503 Service Unavailable

    No server is available to handle this request.


    I get this any way I try to access Smugmug. I can ping all the domain names.
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    alacraneraalacranera Registered Users Posts: 77 Big grins
    edited June 18, 2010
    If it's not posted on the status blog, then it's not happening. It's all your imagination.
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    tjotjo Registered Users Posts: 1 Beginner grinner
    edited June 18, 2010
    I just purchased a SmugMug Pro account last week. Is this type of thing normal or happen often?
  • Options
    SheafSheaf Registered Users, SmugMug Product Team Posts: 775 SmugMug Employee
    edited June 18, 2010
    Sorry folks. We're working as fast as we can to get it back up and running smoothly.
    SmugMug Product Manager
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    durenduren Registered Users Posts: 159 Major grins
    edited June 18, 2010
    down again
    i am now getting the error first mentioned by David -- again.
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    W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited June 18, 2010
    tjo wrote: »
    Is this type of thing normal or happen often?
    Nup! Must be a major.
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
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    vstrickvstrick Registered Users Posts: 2 Beginner grinner
    edited June 18, 2010
    Yep, my site is getting it too as of 6:01pm Central/US.

    503 Service Unavailable
    No server is available to handle this request.

    It cleared for a bit this afternoon but it appears to be back. :-(
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    ExposeTheMomentExposeTheMoment Registered Users Posts: 271 Major grins
    edited June 18, 2010
    fix it now.......... PLEASE
    Gary Harfield
    Owner/Photographer
    Expose The Moment

    Had a list of gear, now its to long, so lets say I have 2 bags and 15,000 worth of stuff.
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    nishnish Registered Users Posts: 154 Major grins
    edited June 18, 2010
    same problem

    VERY bad timing :(
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    NimaiNimai Registered Users Posts: 564 Major grins
    edited June 18, 2010
    tjo wrote: »
    I just purchased a SmugMug Pro account last week. Is this type of thing normal or happen often?
    Not normal at all.
    Up-time record is really impressive, actually.
    photosByNimai.com
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    alacraneraalacranera Registered Users Posts: 77 Big grins
    edited June 18, 2010
    Given today's problem was first reported about 2 1/2 hours ago, why is there still nothing on the status blog? Yesterday's downtime was not reported for many hours. What's the point of that blog again?
  • Options
    AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 18, 2010
    Our engineers are working on the issue - I'm sorry for the trouble, updates here as we get them http://status.blogs.smugmug.com/
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    DrDavidDrDavid Registered Users Posts: 1,292 Major grins
    edited June 18, 2010
    tjo wrote: »
    I just purchased a SmugMug Pro account last week. Is this type of thing normal or happen often?
    Nope, not often at all. SM has a good uptime record. Hang tight, it'll be resolved soon. :)
    Smugization Central (WolfSnap.com)
    Twitter: @WolfSnap
    Facebook: http://www.facebook.com/WolfSnapDesigns

    SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 18, 2010
    alacranera wrote: »
    Given today's problem was first reported about 2 1/2 hours ago, why is there still nothing on the status blog? Yesterday's downtime was not reported for many hours. What's the point of that blog again?
    The issue 2.5 hours ago was about a 3 minute issue. This one is different and the blog is updated, sorry :(http://status.blogs.smugmug.com/
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited June 18, 2010
    ExposeTheMoment wrote: »
    fix it now.......... PLEASE
    Do you really think they've all popped out for a coffee? Get real!
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
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    DrDavidDrDavid Registered Users Posts: 1,292 Major grins
    edited June 18, 2010
    W.W. Webster wrote: »
    Do you really think they've all popped out for a coffee? Get real!
    While funny, I do understand how people get upset over downtime.

    One thing to remember.. When sites like SM go down, there are lots of VERY knowledgeable and dedicated experts working to get it back up. Sometimes things break--and, it can take a few minutes to figure out what broke.

    Remember, SM isn't just one computer.. There are a LOT of pieces to the puzzle; dozens of machines that each do specific tasks, hundreds of devices for storage, etc..

    Give it a few moments; it'll come back :)

    David
    Smugization Central (WolfSnap.com)
    Twitter: @WolfSnap
    Facebook: http://www.facebook.com/WolfSnapDesigns

    SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
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    Dave EnglishDave English Registered Users Posts: 46 Big grins
    edited June 18, 2010
    tjo wrote: »
    I just purchased a SmugMug Pro account last week. Is this type of thing normal or happen often?

    Personally I have found SmugMug to be very good indeed. Of course any downtime is annoying but I reckon it'll be fixed soon enough.
    http://littledave.smugmug.com/
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    TheOnlookerTheOnlooker Registered Users Posts: 168 Major grins
    edited June 18, 2010
    Dave English wrote: »
    Personally I have found SmugMug to be very good indeed. Of course any downtime is annoying but I reckon it'll be fixed soon enough.

    DavidTO, thanks for that!

    He is very right, and the down time should be resolved shortly.

    Thanks for holding on tight, and again, sorry for the issues!

    Kevin
    SmugMug Support Hero
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    TheOnlookerTheOnlooker Registered Users Posts: 168 Major grins
    edited June 18, 2010
    Sorry for the error!!!!

    I mean DrDavid. :-)
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 18, 2010
    Hi folks, sorry for the trouble - site down is no good for any of us. Our engineers are on the job and will fix things as fast as possible.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited June 18, 2010
    503 error changed to a cartoon smuggy (a bit making fun of the fact that although the site was down, everyone there is unaffected as they have a UPS>)
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
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    chrisb321chrisb321 Registered Users Posts: 10 Big grins
    edited June 18, 2010
    tjo wrote: »
    I just purchased a SmugMug Pro account last week. Is this type of thing normal or happen often?

    In the past year, the few times I look at my own page it has been down 3-4 times. I have no idea how many times it is down when I'm not checking on it. The day I set it up it was down for nearly 24 hours straight after. Frustrating

    Is it acceptable for a free hosting account, yes. Is it acceptable for a $60 a year professional service. Absolutely not.

    I understand that things go wrong, computers have problems, etc, etc, but there are many many systems out there that are designed to protect for this having built in redundancy to take over when things do go bad.

    Mine is up for renewal next month and i'm debating on renewal which is a shame as I do like the interface.
    http://www.chrisbatesphoto.com/
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    SheafSheaf Registered Users, SmugMug Product Team Posts: 775 SmugMug Employee
    edited June 18, 2010
    We're back online, kind of. We're in read only for a few minutes at least while we make sure things are running smoothly.
    SmugMug Product Manager
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    SheafSheaf Registered Users, SmugMug Product Team Posts: 775 SmugMug Employee
    edited June 18, 2010
    And now we're fully online. A thousand apologies everyone!
    SmugMug Product Manager
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