SmugMug Down

2

Comments

  • SheafSheaf Registered Users, SmugMug Product Team Posts: 775 SmugMug Employee
    edited June 18, 2010
    And we have also diagnosed the problem. We had a major new release last night, and inadvertently missed a crucial system setting that reared its head today. We've fixed the problem, and taken steps to ensure that similar future system upgrades won't have this same issue.
    SmugMug Product Manager
  • whoalsewhoalse Registered Users Posts: 33 Big grins
    edited June 18, 2010
    Sheaf wrote: »
    And we have also diagnosed the problem. We had a major new release last night, and inadvertently missed a crucial system setting that reared its head today. We've fixed the problem, and taken steps to ensure that similar future system upgrades won't have this same issue.

    Didn't SDLC (system dev lifecycle) noted that vigorous testing needs to be performed before going live?

    I think in the past few months, there have been more downtime than usual. The issue has been brought time and again.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    whoALSE => Allen
    One form of time travel is thru Captured Moments
  • vstrickvstrick Registered Users Posts: 2 Beginner grinner
    edited June 18, 2010
    Thanks for the update. Now it's upload time! :)
  • gadams999gadams999 Registered Users Posts: 18 Big grins
    edited June 20, 2010
    SmugMug Down
    Well, at least my custom domain, www.baah.net (equates to baah.smugmug.com) is showing the 503 "service unavailable" error.
  • printergirlprintergirl Registered Users Posts: 308 Major grins
    edited June 20, 2010
    Site down?
    Ouch, I am in the middle of updating my website and just got hit with:

    503 Service Unavailable

    No server is available to handle this request.


    ??????

    And, now no working site. :(
    ~ Nora

    Website • Blog • Facebook • Twitter
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited June 20, 2010
    Yes, it looks like we are down. Our engineers and CEO are on the case and we'll have more updates when they become available to us.
    Zac Williams
    Support Hero
  • denisegoldbergdenisegoldberg Administrators Posts: 14,404 moderator
    edited June 20, 2010
    I'm seeing this as well, on both my custom domain and my smug url.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited June 20, 2010
    I'm thinking the issue hasn't gone completely away as I just got this error:

    503 Service Unavailable

    No server is available to handle this request.



    the problem is intermittent on smugmug.com page.
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • gadams999gadams999 Registered Users Posts: 18 Big grins
    edited June 20, 2010
    zacHer0 wrote: »
    Yes, it looks like we are down. Our engineers and CEO are on the case and we'll have more updates when they become available to us.

    Do I get a cookie for reporting it before the status shows up on http://status.blogs.smugmug.com/ ??? :D

    I was just testing the new publish feature in LR3, thought that may have been it. Best of luck in finding the culprit!
  • ExposeTheMomentExposeTheMoment Registered Users Posts: 271 Major grins
    edited June 20, 2010
    cant connect and I need to upload clients photos. Just great
    Gary Harfield
    Owner/Photographer
    Expose The Moment

    Had a list of gear, now its to long, so lets say I have 2 bags and 15,000 worth of stuff.
  • printergirlprintergirl Registered Users Posts: 308 Major grins
    edited June 20, 2010
    Hmm, happening to me in the middle of updating my site. :(
    ~ Nora

    Website • Blog • Facebook • Twitter
  • ShimaShima Registered Users Posts: 2,547 Major grins
    edited June 20, 2010
    My site just went down too :(
    Photography by Cat || My Gear List
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  • ramdiskramdisk Registered Users Posts: 189 Major grins
    edited June 20, 2010
    down?
    timk519 wrote: »
    I'm thinking the issue hasn't gone completely away as I just got this error:

    503 Service Unavailable

    No server is available to handle this request.



    the problem is intermittent on smugmug.com page.

    Having the same problem, can't open up my site
    Nikon D70
    Nikkor 18-70mm
    Nikkor 70-300mm

    My Gallery

    Ahh! The joy of not much of anything.............
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited June 20, 2010
    Hi everyone, our engineers are on the case and should have the site up and running soon. Andy will update when he gets more info.
    Zac Williams
    Support Hero
  • Tom PotterTom Potter Registered Users Posts: 226 Major grins
    edited June 20, 2010
    Is SmugMug Down Right Now??
    I cannot into into www.smugmug.com or my site. However, I can get to DGRIN every other web address I try. Anyone know of an ETA??

    Thanks.....Tom
    Tom Potter
    www.tompotterphotography.com
    Email: tom@tompotterphotography.com
    Landscape, Nature Photographic Prints For Sale
    Focusing On Colorado
  • ramdiskramdisk Registered Users Posts: 189 Major grins
    edited June 20, 2010
    Yes it is still down
    Nikon D70
    Nikkor 18-70mm
    Nikkor 70-300mm

    My Gallery

    Ahh! The joy of not much of anything.............
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited June 20, 2010
    timk519 wrote: »
    I'm thinking the issue hasn't gone completely away as I just got this error:

    503 Service Unavailable

    No server is available to handle this request.
    now I'm getting:

    502 Bad Gateway

    The server returned an invalid or incomplete response.
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited June 20, 2010
    timk519 wrote: »
    now I'm getting:

    502 Bad Gateway

    The server returned an invalid or incomplete response.
    the site is also in read-only mode.

    No update to the status blog...
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • ImageX PhotographyImageX Photography Registered Users Posts: 528 Major grins
    edited June 20, 2010
    Some of my galleries are empty after a week of uploading to them!!!! Has this happened before and will the images return???? This is horrible and killing my business!
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited June 20, 2010
    We're in Read Only mode now. Some of your galleries or photos may be missing but no worries, they will be back up when the site is back to normal.

    Status blog update:
    http://status.blogs.smugmug.com/
    Zac Williams
    Support Hero
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 20, 2010
    timk519 wrote: »
    the site is also in read-only mode.

    No update to the status blog...

    Status blog updated
    http://status.blogs.smugmug.com/2010/06/20/61910-read-only-mode/
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Dave EnglishDave English Registered Users Posts: 46 Big grins
    edited June 20, 2010
    I thought today's date was 6/20/2010?!
    http://littledave.smugmug.com/
  • cptkoicptkoi Registered Users Posts: 79 Big grins
    edited June 20, 2010
    Dave English wrote: »
    I thought today's date was 6/20/2010?!

    It is Dave :D
    Smug Power Acc - http://www.netballimages.com
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  • ImageX PhotographyImageX Photography Registered Users Posts: 528 Major grins
    edited June 20, 2010
    zacHer0 wrote: »
    We're in Read Only mode now. Some of your galleries or photos may be missing but no worries, they will be back up when the site is back to normal.

    Status blog update:
    http://status.blogs.smugmug.com/

    Thanks!!! It has me freaking out. It literally took a week to upload many of the galleries. To lose that would mean the end of smugmug for me. Hope you guys get the problem solved soon! Thanks again and good luck!

    Also, i was in the middle of a large upload when the site went down. My images are actually still uploading. Will they be fine?
  • Dave EnglishDave English Registered Users Posts: 46 Big grins
    edited June 20, 2010
    cptkoi wrote: »
    It is Dave :D

    Maybe the Smugmug status page needs to show the correct date I am thinking to myself.
    http://littledave.smugmug.com/
  • cptkoicptkoi Registered Users Posts: 79 Big grins
    edited June 20, 2010
    Dave English wrote: »
    Maybe the Smugmug status page needs to show the correct date I am thinking to myself.

    All I'am hearing is negatives Dave, you need to view this positively, it happened yesterday, this is all an illusion....

    thumb.gif
    Smug Power Acc - http://www.netballimages.com
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  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited June 20, 2010
    Dave English wrote: »
    Maybe the Smugmug status page needs to show the correct date I am thinking to myself.

    AndyFail but it's father's day why don't we cut him some slack :D.
    Zac Williams
    Support Hero
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited June 20, 2010
    FocusPhotography wrote: »
    Thanks!!! It has me freaking out. It literally took a week to upload many of the galleries. To lose that would mean the end of smugmug for me. Hope you guys get the problem solved soon! Thanks again and good luck!

    Also, i was in the middle of a large upload when the site went down. My images are actually still uploading. Will they be fine?
    You may need to upload the photos from the current upload again - I'm not sure. Time will tell :D.
    Zac Williams
    Support Hero
  • ImageX PhotographyImageX Photography Registered Users Posts: 528 Major grins
    edited June 20, 2010
    zacHer0 wrote: »
    You may need to upload the photos from the current upload again - I'm not sure. Time will tell :D.


    Let's hope that isn't the case. I can't miss my deadline for customers. Things are not looking good for smugmug. I was enjoying the site but, unfortunately, I will be forced to find a more reliable service if these kind of problems continue to show themselves as routine. It's unacceptable and I am sorry to have to even say that.
  • cptkoicptkoi Registered Users Posts: 79 Big grins
    edited June 20, 2010
    zacHer0 wrote: »
    AndyFail but it's father's day why don't we cut him some slack :D.

    If I cut him some slack, will he return the favour and give us a couple of months with no down time?
    Smug Power Acc - http://www.netballimages.com
    Smug Pro Acc - http://www.hdimages.net

    All things Netball - http://www.netballonline.com
    SmugUp or SmugDown, check it with SmugMonitor
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