Share - Be Social - Facebook - doesn't appear to work correctly

Nicci

So if I am in this gallery:
http://photos.humansafterall.com/Nightlife/Link-presents-Andrea-Ferlin/12224302_xCCdN#870779995_U9nLE

and I use the "Share", "Be Social", and then the "facebook" option, I see that users now have to allow a SmugMug app in order to share a link on facebook. (I do not believe this was always the case.)

A lot of people not familiar with SmugMug will likely back out at this point since people are suspicious of allowing apps to access their personal information.

But if I do choose to "allow" permissions for the SmugMug Facebook app, I am taken to this link:
http://www.smugmug.com/?installed=1&session=%7B%22session_key%22%3A%222.qRplVFHA53_FB65UNtKD0Q__.3600.1283515200-100001266439606%22%2C%22uid%22%3A100001266439606%2C%22expires%22%3A1283515200%2C%22secret%22%3A%22b4l5Ef3M6Hl_kRQWEAD9SQ__%22%2C%22base_domain%22%3A%22smugmug.com%22%2C%22sig%22%3A%22e2db4efd9ade93589c36a3de88b1147a%22%7D

which appears to be a SmugMug home page and I am never given the option to share the original photo on Facebook.

Andy

Tecnicole wrote: »

So if I am in this gallery:
http://photos.humansafterall.com/Nightlife/Link-presents-Andrea-Ferlin/12224302_xCCdN#870779995_U9nLE

and I use the "Share", "Be Social", and then the "facebook" option, I see that users now have to allow a SmugMug app in order to share a link on facebook. (I do not believe this was always the case.)

A lot of people not familiar with SmugMug will likely back out at this point since people are suspicious of allowing apps to access their personal information.

But if I do choose to "allow" permissions for the SmugMug Facebook app, I am taken to this link:
http://www.smugmug.com/?installed=1&session=%7B%22session_key%22%3A%222.qRplVFHA53_FB65UNtKD0Q__.3600.1283515200-100001266439606%22%2C%22uid%22%3A100001266439606%2C%22expires%22%3A1283515200%2C%22secret%22%3A%22b4l5Ef3M6Hl_kRQWEAD9SQ__%22%2C%22base_domain%22%3A%22smugmug.com%22%2C%22sig%22%3A%22e2db4efd9ade93589c36a3de88b1147a%22%7D

which appears to be a SmugMug home page and I am never given the option to share the original photo on Facebook.

The visitor must sign in to facebook in order to Share via facebook, they don't have to approve any app. Quite common, Nicole.

And if they are signed in, it just works straight away

NomadRip

Andy wrote: »

The visitor must sign in to facebook in order to Share via facebook, they don't have to approve any app. Quite common, Nicole.

And if they are signed in, it just works straight away

You do have to approve the permissions for SmugMug before using it. I am getting the same thing, and you can see I am signed in to Facebook.



If I click on the SmugMug link on that screen cap, it takes me to this Facebook App for SmugMug. But otherwise, it does exactly the same thing for me (if I allow it, it changes that small window to the SM homepage).

It works in Chrome (AFTER I approve it), so perhaps it's a Firefox/plugin issue?

Nicci

It adds the SmugMug app to the Facebook App list.

Nicci

Also, my other point was that even if someone doesn't mind going through that process, the end result does not even work. It ends up on the SmugMug homepage and the photo does not get shared.

Andy

Tecnicole wrote: »

Also, my other point was that even if someone doesn't mind going through that process, the end result does not even work. It ends up on the SmugMug homepage and the photo does not get shared.

? can you reply with exact steps to replicate, thanks!

Nicci

Andy wrote: »

? can you reply with exact steps to replicate, thanks!

The steps are in the first post of the thread.

Nicci

Andy wrote: »

The visitor must sign in to facebook in order to Share via facebook, they don't have to approve any app. Quite common, Nicole.

And if they are signed in, it just works straight away

It appears even you did not know that you had to allow permissions to the SmugMug app AND be signed into facebook in order to "be social".

This is something that SmugMug changed, right? I did not see this last time I tested the "Share" feature.

Keep in mind, many pros do not have SmugMug branding on their site. Viewers will likely be hesitant (and wonder what the hell is "SmugMug") if they use the "Share" feature. I know many of my peers will not use features that require them to add applications to their social networking accounts.

I also noticed that you must enable the SmugMug app in Twitter as well.

Is this here to stay?

Isn't there a way to enable people to share your photos without allowing permissions to the SmugMug application? I am fairly certain that is how it was when I first signed up and tested out the features.

Andy

Hi Nicole, you just have to connect via fbconnect - no other app authorizing required.

Nicci

Andy wrote: »

Hi Nicole, you just have to connect via fbconnect - no other app authorizing required.

Please look at NomadRip's post above. He shows you that there is an app that requires authorizing.

The same thing happens for Twitter.

Please let me know if you need screen shots, but I promise you that I tested both and both require the user to authorize an app (on Twitter and Facebook).

Nicci

And also, as described in my initial post, if you do approve the app, it takes you to the SmugMug home screen and the photo is never shared.

Please let me know if you need me to provide screen shots.

I would suggest making a brand new facebook account and then try and share a photo on facebook using the "share" feature so you can see for yourself.

Andy

Tecnicole wrote: »

Please look at NomadRip's post above. He shows you that there is an app that requires authorizing.

The same thing happens for Twitter.

Please let me know if you need screen shots, but I promise you that I tested both and both require the user to authorize an app (on Twitter and Facebook).

Yes, if you want to "Be Social" and share links on Facebook page (which will appear on your wall) you'd have to authorize SmugMug to do so. Same with Twitter.

Sorry for my confusion!

To 'like' you don't have to do anything other than be logged into FB.

Nicci

Andy wrote: »

Yes, if you want to "Be Social" and share links on Facebook page (which will appear on your wall) you'd have to authorize SmugMug to do so. Same with Twitter.

Sorry for my confusion!

To 'like' you don't have to do anything other than be logged into FB.

Was this always the case? I don't remember it being like that when I first tested it when I signed up.

And did you see that Facebook "Be Social" does not work?

NomadRip

This is still confusing, and I just saw another thread with a person having the same issue. I don't know how this feature was set up initially, as I haven't really used it. But I know Facebook did make some changes a short while back when they added the Like buttons. Perhaps these changes could have affected this feature.

If anyone is testing this feature, here is what works for me, and maybe you can see why a new user would have difficulty with this, aside from people being wary of unfamiliar apps.

1 Go to her site link in post 1, or any page that has a SmugMug Share button.

2 Click share button.

3 Select Be Social.

4 Window pops up, click Facebook.

5 Click Facebook Connect Button.

6 Pop-up window appears telling me that the SmugMug Application wishes to Access My Basic Information.



7 Click Allow, SmugMug Homepage loads in that pop-up window.

8 If I click back over to main window, Facebook Connect Button still shows. If I click it, the pop-up window reappears, still on SmugMug Homepage (even if I close it, it will pop back up that way).

9 Only way out of this loop is to now refresh main window or close the "Be Social" Overlay and do steps 2-4 again.

10 Now I get another pop-up Facebook window requesting permission to post to my wall.



This screenshot shows what it says underneath the pop-up.



(clicking on the "I need Permission" link will bring up the permission to post to wall window, screenshot 2)

** For some reason, Firefox is giving me a dead window here. I can't actually click any of the buttons here, even to close the popup, and can only refresh the page, which means I am stuck completely if using Firefox. Chrome lets me select the buttons like it should. I have no ad blockers or anything like that running, but it may be another plug-in or something on mine. Anyone else have this?

11 If I click Allow on the Permission to Post window, then I get the message saying I am logged into Facebook and can type a message to post with the "Share on Facebook" button.

Once I have both of these permissions, whenever I go to use this feature it works in either browser.



Another issue I noticed could confuse someone testing this feature. If I give it both requested permissions on one test run, then remove the app in Facebook to do the entire process again, the permission to post to the wall is still there by default, so it will skip steps 10-11 and work fine in either browser.

What I mean is I go to my application settings in Facebook, the "Additional Permissions" tab shows up. It is not there if you only allow the first window, allowing access. It has the check-box selected if you allow wall posting permission.



I still have to go through all the other steps above, just not the 2nd popup if I've ever given it permission to post to the wall before.

If you remove the app from Facebook, then add permission again, the wall post permission is already pre-selected, and you won't go through this step. If I uncheck the box in the screenshot above, then remove the app, it acts as though I'd never used the app at all.

Now I have to go through both permission windows like any 1st-time user will be doing.

docwalker

Thanks James, I have passed this along to the programmer.

NomadRip

docwalker wrote: »

Thanks James, I have passed this along to the programmer.

Let me know if they need any info about my system or anything I posted wasn't clear. I saw another post about the Firefox issue I have too.

Nicci

This still does not appear to work properly.

In Firefox, the share feature freezes.

In IE, I no longer get defaulted to the SmugMug homepage, but I still can not share on Facebook. I get the message "I'm sorry, but I wasn't able to reach Facebook, as they appear to be having technical difficulties right now. Please try your request again later, or notify support if this continues to happen."

Andy

Tecnicole wrote: »

This still does not appear to work properly.

In Firefox, the share feature freezes.

In IE, I no longer get defaulted to the SmugMug homepage, but I still can not share on Facebook. I get the message "I'm sorry, but I wasn't able to reach Facebook, as they appear to be having technical difficulties right now. Please try your request again later, or notify support if this continues to happen."

This means we can't connect to Facebook's API. Try today?

pward76

I'm having the same issues as James.

** For some reason, Firefox is giving me a dead window here. I can't actually click any of the buttons here, even to close the popup, and can only refresh the page, which means I am stuck completely if using Firefox.

If I try with IE 6- I get the Bad Gateway error immediately - doesn't even wait for me to select facebook or twitter, etc

Andy

pward76 wrote: »

I'm having the same issues as James.

** For some reason, Firefox is giving me a dead window here. I can't actually click any of the buttons here, even to close the popup, and can only refresh the page, which means I am stuck completely if using Firefox.

If I try with IE 6- I get the Bad Gateway error immediately - doesn't even wait for me to select facebook or twitter, etc

Facebook is down and has been for a while:
http://techcrunch.com/2010/09/23/facebook-down/

pward76

Andy wrote: »

Facebook is down and has been for a while:
http://techcrunch.com/2010/09/23/facebook-down/

I've checked this over and over again when I know facebook is up. It's up now and it still will not work. Same issue.

Nicci

Problem still exists and facebook is working fine.

Andy

Tecnicole wrote: »

Problem still exists and facebook is working fine.

Nicole, it's working for us. Go to facebook, your account, and revoke the SmugMug connect. Then go back to SmugMug, and share>be social>facebook

Let us know.

Nicci

I did that already, but to make sure I did it again on two different facebook account and two different browsers.

Same as I reported before (and confirmed by other users):

IE gives an error message and Firefox simply freezes and you can't press any buttons.

Nicci

This is as far as it goes on FF, and you can not press the buttons:

Nicci

And in IE:

Andy

Tecnicole wrote: »

Same as I reported before (and confirmed by other users):

We have so very few reports of people not being able to connect. I turns out to be usually cookies, 3rd party cookies, cookie blasting software, or facebook being blocked by firewall or other settings.

Nicci

It used to connect just fine before they did whatever was necessary to prevent this process from simply delivering the user to the SmugMug homepage.

In IE I am able to connect to Facebook and approve the SmugMug app before I receive the pictured error message.

The problem is different in each browser:
Firefox = explained/pictured in previous post
Google Chrome = "502 Bad Gateway The server returned an invalid or incomplete response."

I know how to manage cookies, and I don't have a firewall. My browsers clear cache upon close.

I do not think the problem is on my end, and two other users are reporting similar problems in this thread.

But I am not going to sweat all these bugs anymore. I am going to report them to you and hope things get worked out.

When I am ready, I am simply going to disable and/or work around everything that is not working as it should.

I will continue to keep you informed of what I find. I test with two monitor sizes and on three different browsers.

You can decide if you want to investigate what I share further. If you ever need more information or screen grabs, please let me know.

Andy

Tecnicole wrote: »

You can decide if you want to investigate what I share further. If you ever need more information or screen grabs, please let me know.

We are! Thanks.

ChristianVee

I am having the same issue as Tecnicole (post #25) on Firefox 3.6.10 on Mac OS X 10.6.4. on two different computers. I was ready to give up, but tried it in Safari where it worked. After getting past the dialog in Safari, I can now use the Share feature in FF. Its definately a Smugmug-bug ;-) - not related to the FB outage.

pward76 wrote: »

I'm having the same issues as James.

** For some reason, Firefox is giving me a dead window here. I can't actually click any of the buttons here, even to close the popup, and can only refresh the page, which means I am stuck completely if using Firefox.

If I try with IE 6- I get the Bad Gateway error immediately - doesn't even wait for me to select facebook or twitter, etc

Andy

ChristianVee wrote: »

I am having the same issue as Tecnicole on Firefox 3.6.10 on Mac OS X 10.6.4. on two different computers. I was ready to give up, but tried it in Safari where it worked. After getting past the dialog in Safari, I can now use the Share feature in FF. Its definately a Smugmug-bug ;-) - not related to the FB outage.

What are your cookie settings in Firefox? Can you please show me?