Support for mass deletion of galleries!

Damon016Damon016 Registered Users Posts: 124 Major grins
edited November 25, 2011 in SmugMug Support
If you're an idiot or prone to deleting your stuff on accident then this feature should be turned off for you, don't be opposed because of your stupidity rather support it for those of us whom do show and event photography.

There is no reason to NOT have this feature. Deleting 100 galleries is cumbersome and well silly to do so one by one. If you're one of those with 10 galleries (kudos), for those whom do shows, events - this makes no sense. Offer us a way to delete multiple galleries at once OR have your staff be prepared to do it vs. giving us an answer of doing it our selves.. OR Here is a great way, GIVE US FTP! So we can delete all at one time! This can be cured in many ways... how about stepping up and giving us the option!:barb
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Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    I've commented on the FTP thread on our feedback site. I'd love you to please add your suggestion there, to our official feedback site, thanks! http://feedback.smugmug.com I've also made sure our product and sorcery team have seen this, as it's pretty germane to something we're working on right now. Thanks!
    Andy

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  • Damon016Damon016 Registered Users Posts: 124 Major grins
    edited May 12, 2011
    Andy, you know as well as I do - the folks here rarely see or go to that site. Im not saying it's null, rather that it doesn't get the exposure.

    http://feedback.smugmug.com/forums/17723-smugmug/suggestions/1809715-mass-deletion-of-galleries

    Support it, love it, live it! Click here, give it your vote!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    Damon016 wrote: »
    Andy, you know as well as I do - the folks here rarely see or go to that site. Im not saying it's null, rather that it doesn't get the exposure.

    Do or not do, that is up to you.
    Andy

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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited May 12, 2011
    Damon016 wrote: »
    Andy, you know as well as I do - the folks here rarely see or go to that site. Im not saying it's null, rather that it doesn't get the exposure.

    http://feedback.smugmug.com/forums/17723-smugmug/suggestions/1809715-mass-deletion-of-galleries

    Support it, love it, live it! Click here, give it your vote!
    It is true that nobody goes to the feedback site to read. Lots of people come to dgrin to read.

    Things posted on the feedback site may get seen by the contributors to a particular item there (you can even get auto email notification) and they may get seen by someone searching for a particular item on the feedback site, but that's about all they're going to get seen by. The feedback site is simply not a discussion site. I've posted questions to other posts there and NEVER gotten a response. That's just not what the feedback site is. Unfortunately, Smugmug does not have a solution that integrates the "official" feature suggestions with discussion as discussion just doesn't work on the feedback site. The only thing I've seen work is to discuss it here and refer to it there.
    --John
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  • Damon016Damon016 Registered Users Posts: 124 Major grins
    edited May 12, 2011
    jfriend wrote: »
    It is true that nobody goes to the feedback site to read. Lots of people come to dgrin to read.

    Things posted on the feedback site may get seen by the contributors to a particular item there (you can even get auto email notification) and they may get seen by someone searching for a particular item on the feedback site, but that's about all they're going to get seen by. The feedback site is simply not a discussion site. I've posted questions to other posts there and NEVER gotten a response. That's just not what the feedback site is. Unfortunately, Smugmug does not have a solution that integrates the "official" feature suggestions with discussion as discussion just doesn't work on the feedback site. The only thing I've seen work is to discuss it here and refer to it there.

    Yes sir... good way to deflect good idea's..
  • McQMcQ Registered Users Posts: 165 Major grins
    edited May 12, 2011
    Well, here's another reason I contend that SmugMug support is overrated. Yet one more site to go to! I've been a SmugMug user for years and never knew it existed until reading this thread.

    And Andy, your reply is exactly the reason I have such a big problem with the way SmugMug handles things. Man, that answer is arrogant to the Nth degree.
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited May 12, 2011
    Damon016 wrote: »
    Yes sir... good way to deflect good idea's..
    I don't think that's Smugmug's motivation. For whatever reason, they seem to want to have a mechanized way of tracking feature suggestions (something that keeps track of specific suggestions and people's votes for it - something that dgrin is not) so they don't want dgrin to be the place that they collect feature suggestions.

    Unfortunately for us, they don't have one thing that is both mechanized and good at discussion so the two happen in different places. If you know of a better solution that solves both issues, I'm sure they'd be all ears.

    FYI, the feedback place doesn't work for me at all because I have hundreds of ideas and only 10 votes so once I've expressed a few ideas, there's nothing left for me to do there.
    --John
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  • Damon016Damon016 Registered Users Posts: 124 Major grins
    edited May 12, 2011
    McQ wrote: »
    Well, here's another reason I contend that SmugMug support is overrated. Yet one more site to go to! I've been a SmugMug user for years and never knew it existed until reading this thread.

    And Andy, your reply is exactly the reason I have such a big problem with the way SmugMug handles things. Man, that answer is arrogant to the Nth degree.

    15524779-Ti.gifagree15524779-Ti.gifagree15524779-Ti.gif
  • Damon016Damon016 Registered Users Posts: 124 Major grins
    edited May 12, 2011
    jfriend wrote: »
    I don't think that's Smugmug's motivation. For whatever reason, they seem to want to have a mechanized way of tracking feature suggestions (something that keeps track of specific suggestions and people's votes for it - something that dgrin is not) so they don't want dgrin to be the place that they collect feature suggestions.

    Unfortunately for us, they don't have one thing that is both mechanized and good at discussion so the two happen in different places. If you know of a better solution that solves both issues, I'm sure they'd be all ears.

    FYI, the feedback place doesn't work for me at all because I have hundreds of ideas and only 10 votes so once I've expressed a few ideas, there's nothing left for me to do there.

    Track what? They do as they please. There have been idea's on there for years that people have asked for in bulk and still nothing!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    jfriend wrote: »
    It is true that nobody goes to the feedback site to read.

    We get new requests, new comments, new action items posted on feedback.smugmug.com every single day. "Nobody" is doing this?
    Andy

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    McQ wrote: »
    Well, here's another reason I contend that SmugMug support is overrated. Yet one more site to go to! I've been a SmugMug user for years and never knew it existed until reading this thread.

    And Andy, your reply is exactly the reason I have such a big problem with the way SmugMug handles things. Man, that answer is arrogant to the Nth degree.

    Hi McQ, we love the posts here on Dgrin - it's great for discussion as Jfriend has suggested. But our official feedback forum is http://feedback.smugmug.com and has been there for a couple years now, we have it listed on our contact page. I'm sorry you didn't see it until today!

    I'm also sorry that my post to Damon didn't ring well with you - I have no intention ever of being arrogant - we WANT, NEED, THRIVE ON your feedback. I was simply asking Damon to also put it on our feedback site (he did).

    Thanks!
    Andy

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    jfriend wrote: »
    FYI, the feedback place doesn't work for me at all because I have hundreds of ideas and only 10 votes so once I've expressed a few ideas, there's nothing left for me to do there.
    And we thank you for those other ideas, and pay attention to them here on Dgrin, and act on them (to wit: the recent uploader improvements that you got us to do!).
    Andy

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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited May 12, 2011
    Andy wrote: »
    We get new requests, new comments, new action items posted on feedback.smugmug.com every single day. "Nobody" is doing this?
    I said nobody goes there to "read". I didn't say nobody goes there to "post suggestions". Get real Andy. You know what this conversation is about. The feedback site sucks for discussing anything. It works fine for posting an idea or voting on an idea someone else posted and for you to collect vote tallies, but it absolutely sucks for discussing an idea.

    You know that I'm as involved in Smugmug discussions as perhaps any customer and I've never once had a meaningful discussion on the feedback site whereas I've had thousands on dgrin. I've even tried and they just don't work. Even if you put in the effort to go there regularly, the people you want to discuss with aren't there regularly so you're talking to a brick wall. It just doesn't work. Have you and I EVER had a discussion on the feedback site?
    --John
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    jfriend wrote: »
    I said nobody goes there to "read". I didn't say nobody goes there to "post suggestions". Get real Andy. You know what this conversation is about. The feedback site sucks for discussing anything. It works fine for posting an idea or voting on an idea someone else posted and for you to collect vote tallies, but it absolutely sucks for discussing an idea.

    You know that I'm as involved in Smugmug discussions as perhaps any customer and I've never once had a meaningful discussion on the feedback site whereas I've had thousands on dgrin. I've even tried and they just don't work. Even if you put in the effort to go there regularly, the people you want to discuss with aren't there regularly so you're talking to a brick wall. It just doesn't work. Have you and I EVER had a discussion on the feedback site?

    Yup I ack'd your point. Which is why we continue to have feature discussions here on Dgrin, too. Which is what this thread is supposed to be about. I'm glad Damon posted it! Thanks.
    Andy

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    McQ wrote: »
    Well, here's another reason I contend that SmugMug support is overrated. Yet one more site to go to! I've been a SmugMug user for years and never knew it existed until reading this thread.

    And Andy, your reply is exactly the reason I have such a big problem with the way SmugMug handles things. Man, that answer is arrogant to the Nth degree.
    BTW, I'm re-reading what I posted - I thanked, and told the OP that I was making sure relevant folks who are working on related stuff see this request - is there something more you can suggest that I do right now, I'm all ears, honestly. This stuff is like gold to us.
    Andy

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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited May 12, 2011
    Andy wrote: »
    BTW, I'm re-reading what I posted - I thanked, and told the OP that I was making sure relevant folks who are working on related stuff see this request - is there something more you can suggest that I do right now, I'm all ears, honestly. This stuff is like gold to us.
    Andy, do you not think it's a problem that he/she can be a Smugmug customer for years and not know the feedback site exists? I think that is a "miss" on Smugmug's part.

    I've told you this before, but as best I can tell, nothing has ever been done about it. Resources for customers are scattered all over the web. Where is the one simple web page with a very memorable web address or memorable way to get to it that shows a customer all the resources they have access to? And, how is that one page made visible to a customer so it's impossible for every customer not to know about it.

    As it is now, the only way I know of for a customer to know about everything is to read a lot of dgrin stuff (if they even know about dgrin and if they have time and patience to read a lot of stuff). This IS a Smugmug miss for support. If you don't know about dgrin and don't spend a fair amount of time reading it, there are lots of things you will not know about.
    --John
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    jfriend wrote: »
    Andy, do you not think it's a problem that he/she can be a Smugmug customer for years and not know the feedback site exists? I think that is a "miss" on Smugmug's part.

    I've told you this before, but as best I can tell, nothing has ever been done about it. Resources for customers are scattered all over the web. Where is the one simple web page with a very memorable web address or memorable way to get to it that shows a customer all the resources they have access to? And, how is that one page made visible to a customer so it's impossible for every customer not to know about it.

    As it is now, the only way I know of for a customer to know about everything is to read a lot of dgrin stuff (if they even know about dgrin and if they have time and patience to read a lot of stuff). This IS a Smugmug miss for support. If you don't know about dgrin and don't spend a fair amount of time reading it, there are lots of things you will not know about.

    Yup, it's something we've been attempting to fix, but haven't succeeded on yet. We'll keep trying, thanks for the reminder, John!
    Andy

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  • McQMcQ Registered Users Posts: 165 Major grins
    edited May 12, 2011
    Andy wrote: »
    BTW, I'm re-reading what I posted - I thanked, and told the OP that I was making sure relevant folks who are working on related stuff see this request - is there something more you can suggest that I do right now, I'm all ears, honestly. This stuff is like gold to us.

    Yes, you can stop assuming you didn't post what amounted to an arrogant and dismissive reply to Damon:

    Do or not do, that is up to you.

    And that you seem to be purposely ignoring or minimizing the points jfriend (and I) have brought up.

    These things make it so evident that you and maybe others at SmugMug are out of touch with what your customers need. It's as if you forget that we don't spend all day working with all the intricacies of SmugMug. You guys are always talking about the various sites with one another. I spend my days talking about Oncology patients, genetics, chemotherapy regimens, medical insurance issues, and when I have spare time, photography. We're not on these forums all day and don't have time to figure out the maze of options!


    Edited to add: I now see a reply to jfriend acknowledging his points.
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • McQMcQ Registered Users Posts: 165 Major grins
    edited May 12, 2011
    jfriend wrote: »
    Andy, do you not think it's a problem that he/she can be a Smugmug customer for years and not know the feedback site exists? I think that is a "miss" on Smugmug's part.

    I've told you this before, but as best I can tell, nothing has ever been done about it. Resources for customers are scattered all over the web. Where is the one simple web page with a very memorable web address or memorable way to get to it that shows a customer all the resources they have access to? And, how is that one page made visible to a customer so it's impossible for every customer not to know about it.

    As it is now, the only way I know of for a customer to know about everything is to read a lot of dgrin stuff (if they even know about dgrin and if they have time and patience to read a lot of stuff). This IS a Smugmug miss for support. If you don't know about dgrin and don't spend a fair amount of time reading it, there are lots of things you will not know about.

    Agreed. Andy, see my post on this exact point!
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    McQ wrote: »
    Yes, you can stop assuming you didn't post what amounted to an arrogant and dismissive reply to Damon:

    Do or not do, that is up to you.

    Haha, sorry - that was me just trying to be funny, we love Star Wars around here :) I have been completely upfront and thankful to Damon, have ack'd his post, and have had conversations today, with Sorcery, who took the feedback directly as it relates to some stuff we have going on. Sorry that it sounded arrogant to you, that was certainly not my intention!
    Andy

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  • McQMcQ Registered Users Posts: 165 Major grins
    edited May 12, 2011
    I'm just going to apologize now for letting myself get too worked up about this and for the post in which I gave Andy grief over my assumption that his post was arrogant. While I do think there were better ways that could have been handled, it is presumptive to ascribe a motivation to Andy's post.

    Andy, if you read this, I apologize for that.
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    McQ wrote: »
    I'm just going to apologize now for letting myself get too worked up about this and for the post in which I gave Andy grief over my assumption that his post was arrogant. While I do think there were better ways that could have been handled, it is presumptive to ascribe a motivation to Andy's post.

    Andy, if you read this, I apologize for that.
    Heh, no worries at all, and it was great speaking with you tonight!
    Andy

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  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited May 12, 2011
    We need a specific forum where each entry in the feedback forum is a separate thread.
    Each thread would be a specific request from the feedback page.
    Maybe sorted by votes.
    Anyone can post to any thread for open discussion.
    No one can add a thread. Only Andy or other representative.

    This would provide an accessible noticeable area for discussion.
    Al - Just a volunteer here having fun
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  • MalteMalte Registered Users Posts: 1,181 Major grins
    edited May 13, 2011
    Damon016 wrote: »
    If you're an idiot or prone to deleting your stuff on accident then this feature should be turned off for you, don't be opposed because of your stupidity...

    Wow, I feel all warm and fuzzy and eager to support whatever you have to suggest. headscratch.gif

    Malte
  • Damon016Damon016 Registered Users Posts: 124 Major grins
    edited May 13, 2011
    McQ wrote: »
    Yes, you can stop assuming you didn't post what amounted to an arrogant and dismissive reply to Damon:

    Do or not do, that is up to you.

    And that you seem to be purposely ignoring or minimizing the points jfriend (and I) have brought up.

    These things make it so evident that you and maybe others at SmugMug are out of touch with what your customers need. It's as if you forget that we don't spend all day working with all the intricacies of SmugMug. You guys are always talking about the various sites with one another. I spend my days talking about Oncology patients, genetics, chemotherapy regimens, medical insurance issues, and when I have spare time, photography. We're not on these forums all day and don't have time to figure out the maze of options!


    Edited to add: I now see a reply to jfriend acknowledging his points.

    bowdown.gifbowthumb.gif
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited May 13, 2011
    Damon016 wrote: »
    If you're an idiot or prone to deleting your stuff on accident then this feature should be turned off for you, don't be opposed because of your stupidity rather support it for those of us whom do show and event photography.

    There is no reason to NOT have this feature. Deleting 100 galleries is cumbersome and well silly to do so one by one. If you're one of those with 10 galleries (kudos), for those whom do shows, events - this makes no sense. Offer us a way to delete multiple galleries at once OR have your staff be prepared to do it vs. giving us an answer of doing it our selves.. OR Here is a great way, GIVE US FTP! So we can delete all at one time! This can be cured in many ways... how about stepping up and giving us the option!wings.gif
    I ran into this as an issue when doing some testing for smugftp. I found a way around it and I think I documented it here somewhere. It's not easy, and it's definitely not fast (it took almost 2 days to delete everything after I set up a computer dedicated to doing it). Making a mass gallery delete tool is on my list of development projects, but I'm not a developer and I don't have free time. If someone wants to make the tool, I've already written the pseudocode.

    As far as FTP, I think this is well beyond what FTP should be doing in the SM world. FTP should be for uploading, and that's it. Any management of albums or other changes to albums needs to be done in SM itself since the albums are on a different system once they are uploaded.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited May 13, 2011
    jfriend wrote: »
    Unfortunately for us, they don't have one thing that is both mechanized and good at discussion so the two happen in different places. If you know of a better solution that solves both issues, I'm sure they'd be all ears.

    FYI, the feedback place doesn't work for me at all because I have hundreds of ideas and only 10 votes so once I've expressed a few ideas, there's nothing left for me to do there.
    SM seems to use a lot of 'piecemeal' systems--feedback system, dgrin, wiki, status page, help pages, etc. It does make looking for an answer a bit daunting if you're not up to all this searching.

    As far as getting votes for your ideas on the feedback system, I've found that linking them in your signature, and beating the proverbial dead horse via discussions does help. This way, all the people that really believe in your idea have a quick and easy way to show their support. thumb.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited May 13, 2011
    Andy wrote: »
    I'm also sorry that my post to Damon didn't ring well with you - I have no intention ever of being arrogant...
    I'm glad you clarified this Andy. clap.gif It read as arrogant to me as well.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited May 13, 2011
    jfriend wrote: »
    Andy, do you not think it's a problem that he/she can be a Smugmug customer for years and not know the feedback site exists? I think that is a "miss" on Smugmug's part.

    I've told you this before, but as best I can tell, nothing has ever been done about it. Resources for customers are scattered all over the web. Where is the one simple web page with a very memorable web address or memorable way to get to it that shows a customer all the resources they have access to? And, how is that one page made visible to a customer so it's impossible for every customer not to know about it.

    As it is now, the only way I know of for a customer to know about everything is to read a lot of dgrin stuff (if they even know about dgrin and if they have time and patience to read a lot of stuff). This IS a Smugmug miss for support. If you don't know about dgrin and don't spend a fair amount of time reading it, there are lots of things you will not know about.
    I agree 110%. If you're not tech/web saavy, you'll miss a lot of stuff. And maybe leave SM when you might have stayed had you known everything that is contained in these resources. Definitely a huge miss.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited May 13, 2011
    Andy wrote: »
    Haha, sorry - that was me just trying to be funny, we love Star Wars around here :)
    Ahhh...so your original post needed to say:
    [in best Yoda voice]
    Do or not do, that is up to you. rolleyes1.gif
    I think we would've gotten it then. thumb.gif Huge Star Wars fan here too. :D
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