Still Problems With My Site and IE 9 on 15 in Laptop

DaveGFDaveGF Registered Users Posts: 29 Big grins
edited July 21, 2013 in SmugMug Support
With IE 9, I have an issue on my site (and other smugmug sites with similiar layout) where the main photo (to the right of the thumbnails) gets pushed down the page and below the thumbnails on my 15 in laptop. With a larger desktop monitor, there is no problem using IE 9. In order to see the main photo to the right of the thumbnails where it belongs on the laptop, I have to use compatibility mode, but that causes everthing to run very slowly.

I went back to IE 8, and everything works perfectly just like before on the 15 in laptop. I did not have any issues with any other sites using IE 9, so I am not sure where to point the blame.

Could use some feedback from others who are using IE 9 with a smaller monitor. My website address is below.
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Comments

  • denisegoldbergdenisegoldberg Administrators Posts: 14,398 moderator
    edited September 10, 2011
    Your site looks fine in IE9 here on a laptop.

    You probably have the zoom set in your browser. Reset it and everything should go back to normal. View... zoom... 100%.

    --- Denise
  • DaveGFDaveGF Registered Users Posts: 29 Big grins
    edited September 10, 2011
    No, zoom is 100%. Thanks for checking though. Hopefully it's just an issue with IE 9 on my laptop, and not on others.
  • BigRedBigRed Registered Users Posts: 288 Major grins
    edited September 11, 2011
    DaveGF wrote: »
    With IE 9, I have an issue on my site (and other smugmug sites with similiar layout) where the main photo (to the right of the thumbnails) gets pushed down the page and below the thumbnails on my 15 in laptop. With a larger desktop monitor, there is no problem using IE 9. In order to see the main photo to the right of the thumbnails where it belongs on the laptop, I have to use compatibility mode, but that causes everthing to run very slowly.

    I went back to IE 8, and everything works perfectly just like before on the 15 in laptop. I did not have any issues with any other sites using IE 9, so I am not sure where to point the blame.

    Could use some feedback from others who are using IE 9 with a smaller monitor. My website address is below.

    I think this reflects a bug.

    I just had a client phone me to report exactly the same symptom, running IE9 under Win7 on a 20" desktop monitor. She's not at all tech-savvy but I was able to step her through checking to be sure her zoom is at 100%. (She lives over an hour away so I'm sorry I can't easily drop in to get more details for the debuggers.) She undoubtedly would be running the current, auto-distributed version of IE9, with no special settings. No problem in Firefox.

    This issue was reported a few months ago; see the screen prints:
    http://dgrin.com/showthread.php?t=192075
    http://www.janicebrowne.com - Janice Browne Nature Art & Photography
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited September 12, 2011
    Jan, the original poster resolved their issue by resetting their internet options - see post # 19 of the thread.
    On my IE9 on Win7 64bit Home Premium, I cannot reproduce any issue. I tried different window sizes and it works with no problems.

    Apart from resetting IE settings, take a look at the Windows control panel > appearance > display settings. Make sure the font size is set to 100% (the default) there.
    Sebastian
    SmugMug Support Hero
  • BigRedBigRed Registered Users Posts: 288 Major grins
    edited September 12, 2011
    Jan, the original poster resolved their issue by resetting their internet options - see post # 19 of the thread.
    On my IE9 on Win7 64bit Home Premium, I cannot reproduce any issue. I tried different window sizes and it works with no problems.

    Apart from resetting IE settings, take a look at the Windows control panel > appearance > display settings. Make sure the font size is set to 100% (the default) there.

    I don't know what to do about replicating the issue, but I suggest that it's a bug if IE9 doesn't work with non-default settings -- including fonts, which some of my clients need larger. There are three cases reported already, and that means who-knows-how-many people are looking at corrupted layouts and just moving on.
    http://www.janicebrowne.com - Janice Browne Nature Art & Photography
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    BigRed wrote: »
    I don't know what to do about replicating the issue, but I suggest that it's a bug if IE9 doesn't work with non-default settings -- including fonts, which some of my clients need larger. There are three cases reported already, and that means who-knows-how-many people are looking at corrupted layouts and just moving on.

    I just made Win7 display at 150%, and also upped my zoom in IE9, and the galleries display fine in SmugMug. We'll continue to work with folks that have issues, lots of times they are due to toolbars, sidebars or other addons.
  • BigRedBigRed Registered Users Posts: 288 Major grins
    edited September 12, 2011
    Andy wrote: »
    I just made Win7 display at 150%, and also upped my zoom in IE9, and the galleries display fine in SmugMug. We'll continue to work with folks that have issues, lots of times they are due to toolbars, sidebars or other addons.

    The point is that you won't hear from the "folks that have issues." They'll just think, "Ugh, how unprofessional; I can't see these photos."

    If the Smugmug gallery view is dependent on the absence of add-ons for its proper layout, it sounds pretty vulnerable. I guess I'll go back to Thumbnails.
    http://www.janicebrowne.com - Janice Browne Nature Art & Photography
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    BigRed wrote: »
    The point is that you won't hear from the "folks that have issues." They'll just think, "Ugh, how unprofessional; I can't see these photos."

    If the Smugmug gallery view is dependent on the absence of add-ons for its proper layout, it sounds pretty vulnerable. I guess I'll go back to Thumbnails.
    Hey Jan,
    I have tried every way I can think of to wreck the display, and can't. We'd love to see more specifics. I disagree with the word vulnerable, very strongly. If you can show me some replicable steps to show the issue, I'll be all over this like crazy.

    I've been banging away on your site, using different screen resolutions in IE9 Win7 and I can't replicate the problem at all :(
    https://img.skitch.com/20110912-bms9qss6gdawu7txawn83ygcm3.jpg
  • DaveGFDaveGF Registered Users Posts: 29 Big grins
    edited September 12, 2011
    It's important to remember that this problem exists only with a small monitor (like my 15 inch laptop) and not on a larger (21 inch) monitor. Everyone replying in this thread isn't saying what size monitor they are using.

    I don't have any add ons or toolbars with IE 9. I tried resetting the internet options, but it still is not working correctly. Zoom is 100% and fonts are default size. As I said in an earlier post, I went back to IE 8 with the same exact settings, and it worked perfectly again. Re-installed IE 9, and the same problem exists on my 15 inch laptop. My 21 inch desktop has no problem with IE 9 and my site, or any other smug mug sites with a similiar layout.

    It may help to report that if I drop the zoom down to 75% or 50%, the photos return to the correct position, and then when I reset to 100% they stay in the same position until I switch to a new gallery. Then, the same problem exists again with the main photo displaying below the thumbnails.
  • BigRedBigRed Registered Users Posts: 288 Major grins
    edited September 12, 2011
    DaveGF wrote: »
    It's important to remember that this problem exists only with a small monitor (like my 15 inch laptop) and not on a larger (21 inch) monitor. Everyone replying in this thread isn't saying what size monitor they are using.

    I don't have any add ons or toolbars with IE 9. I tried resetting the internet options, but it still is not working correctly. Zoom is 100% and fonts are default size. As I said in an earlier post, I went back to IE 8 with the same exact settings, and it worked perfectly again. Re-installed IE 9, and the same problem exists on my 15 inch laptop. My 21 inch desktop has no problem with IE 9 and my site, or any other smug mug sites with a similiar layout.

    It may help to report that if I drop the zoom down to 75% or 50%, the photos return to the correct position, and then when I reset to 100% they stay in the same position until I switch to a new gallery. Then, the same problem exists again with the main photo displaying below the thumbnails.

    As I mentioned above, my client is using a 20" monitor, and I really doubt she has any add-ons or toolbars either.
    http://www.janicebrowne.com - Janice Browne Nature Art & Photography
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    DaveGF wrote: »
    It's important to remember that this problem exists only with a small monitor (like my 15 inch laptop) and not on a larger (21 inch) monitor. Everyone replying in this thread isn't saying what size monitor they are using.

    I don't have any add ons or toolbars with IE 9. I tried resetting the internet options, but it still is not working correctly. Zoom is 100% and fonts are default size. As I said in an earlier post, I went back to IE 8 with the same exact settings, and it worked perfectly again. Re-installed IE 9, and the same problem exists on my 15 inch laptop. My 21 inch desktop has no problem with IE 9 and my site, or any other smug mug sites with a similiar layout.

    It may help to report that if I drop the zoom down to 75% or 50%, the photos return to the correct position, and then when I reset to 100% they stay in the same position until I switch to a new gallery. Then, the same problem exists again with the main photo displaying below the thumbnails.

    What is the exact resolution of your monitor? Inches don't tell me that. I have the ability to use any screen resolution you name. Also shoot me an exact link to a gallery page on your site where I can try and replicate this issue.
  • DaveGFDaveGF Registered Users Posts: 29 Big grins
    edited September 12, 2011
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    DaveGF wrote: »

    Hi Dave, this is 1920x1080 Win7 IE9 and I browse around and cannot cause the problem. I've even raised the Windows system DPI to 150, I've zoomed text, added the favorites bar, I can't cause any failure.

    Can you share a full screenshot please of your system showing this problem? Thanks.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    Hi Jan, I deleted the other bug post on this subject, we'll keep the discussion here right now it's much easier with all the relevant stuff in one thread, thanks!
  • DaveGFDaveGF Registered Users Posts: 29 Big grins
    edited September 12, 2011
    Here's the screenshot.
  • BigRedBigRed Registered Users Posts: 288 Major grins
    edited September 12, 2011
    Andy wrote: »
    Hi Dave, this is 1920x1080 Win7 IE9 and I browse around and cannot cause the problem. I've even raised the Windows system DPI to 150, I've zoomed text, added the favorites bar, I can't cause any failure.

    Can you share a full screenshot please of your system showing this problem? Thanks.

    If it helps at all, my client said she has a new Dell IN2020M; I just looked it up, and it has a native resolution of 1600x900. She thinks she was seeing the same behavior on her old CRT but she doesn't remember its model/size.
    http://www.janicebrowne.com - Janice Browne Nature Art & Photography
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    Dave, just to be clear, you're sure your browser zoom is at 100%?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    Dave, here's a short screenshot movie, showing your site at 100, 125 and 150% zoom in IE9: http://screencast.com/t/RuhvCbJNzze
    We'll find out what's going on, I'm sure.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    BigRed wrote: »
    As I mentioned above, my client is using a 20" monitor, and I really doubt she has any add-ons or toolbars either.

    You'd be surprised. Something is causing the display to wrap - we just have to find out what it is. Happy to work with your client if you'd like us to. Just email the help desk and give us the info, our heroes will do right by you, promise!
  • DaveGFDaveGF Registered Users Posts: 29 Big grins
    edited September 12, 2011
    Yes, jsut checked again and it's 100%. Switching to 50, 75, 125, 200, and 400% actually puts the main photo back on the right side where it belongs. I can switch galleries and everything displays correctly with these other zoom settings. As soon as I switch back to 100 % and change galleries though, the problem is back.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    DaveGF wrote: »
    Yes, jsut checked again and it's 100%. Switching to 50, 75, 125, 200, and 400% actually puts the main photo back on the right side where it belongs. I can switch galleries and everything displays correctly with these other zoom settings. As soon as I switch back to 100 % and change galleries though, the problem is back.

    OK and you are 100% certain your DPI hasn't changed in Windows Control Panel, Display settings?
  • BigRedBigRed Registered Users Posts: 288 Major grins
    edited September 12, 2011
    Andy wrote: »
    You'd be surprised. Something is causing the display to wrap - we just have to find out what it is. Happy to work with your client if you'd like us to. Just email the help desk and give us the info, our heroes will do right by you, promise!

    Thanks for the offer, but no, I don't want her bothered with this.
    http://www.janicebrowne.com - Janice Browne Nature Art & Photography
  • DaveGFDaveGF Registered Users Posts: 29 Big grins
    edited September 12, 2011
    It's the same as it was with IE 8, 125% (default) DPI. I actually did a test earlier and switched to 100%, and the problem was still there.
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited September 12, 2011
    DaveGF wrote: »
    ...
    Try it after disabling the borders and shadows on the thumbs and main image.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    David, please try two more things
    1) go here http://www.smugmug.com/popular/today#1239203486_CwH9Z does the problem replicate? Can you give me a screenshot if it does?

    2) go here http://www.moonriverphotography.com/Galleries/Landscapes-for-Sale/634937_kBmgdb#104246074_2sxSN does the problem replicate?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    Allen wrote: »
    Try it after disabling the borders and shadows on the thumbs and main image.

    No, he's just using one of our standard themes.
  • DaveGFDaveGF Registered Users Posts: 29 Big grins
    edited September 12, 2011
    Yes, it replicates with both sites.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    Dave, Jan:

    I think we figured it out.
    Please check your system display settings - are you at 125% here?

    20110912-gksfi2i6msx5nb5uki7bbhen72.jpg

    If so, set that at 100% (default) and then SmugMug and your browser should behave properly.
  • DaveGFDaveGF Registered Users Posts: 29 Big grins
    edited September 12, 2011
    I mentioned in a previous post that 125% is actually the default setting on my system. 100% makes the text too small oon most sites. 125% worked fine with IE8. Also, while setting it at 100% does fix the problem when not using a command bar, it reappears when I add it. Browsing without the command bar is not convenient at all. Here's a screenshot showing the issue with the DPI at 100%, but with a command bar.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 12, 2011
    Hi Dave, sorry it took so long to get to the crux of things here. We'll see what's possible with system settings zoomed at 125%.
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