I think we figured it out.
Please check your system display settings - are you at 125% here?
[SNIP]
If so, set that at 100% (default) and then SmugMug and your browser should behave properly.
I hope I'm not muddying the waters here, but maybe this is a clue... A quick search finds that the Windows 7 installation defaults to 125% in some circumstances (apparently having to do with resolution). So changing that to 100% isn't the ultimate solution.
I hope I'm not muddying the waters here, but maybe this is a clue... A quick search finds that the Windows 7 installation defaults to 125% in some circumstances (apparently having to do with resolution). So changing that to 100% isn't the ultimate solution.
Right. For now, set it at 100% and all should be fine.
Thanks Andy, like always, my experience with Smugmug customer support and website functionality is excellent. I'm sure this will get figured out eventually.
I tried to PM you, but you have turned off PM'ing. I mistakenly looked at your site rather than the OP's site. You have some issues when I view your site using my XP and Chrome. Your home page text is partly hidden.
I tried to PM you, but you have turned off PM'ing. I mistakenly looked at your site rather than the OP's site. You have some issues when I view your site using my XP and Chrome. Your home page text is partly hidden.
Mike, thanks for bringing that to my attention! I've never checked my homepage in Chrome, and I should have. Looks like Chrome doesn't recognize the DIVs in my HTML. If I can't figure out the problem on my own, I'll start a new thread.
Mike, thanks for bringing that to my attention! I've never checked my homepage in Chrome, and I should have. Looks like Chrome doesn't recognize the DIVs in my HTML. If I can't figure out the problem on my own, I'll start a new thread.
No problem.
I was playing around with 'Firebug' to see if I can fix it. No luck yet. Be curious to see when you find the fix....
I hope I'm not muddying the waters here, but maybe this is a clue... A quick search finds that the Windows 7 installation defaults to 125% in some circumstances (apparently having to do with resolution). So changing that to 100% isn't the ultimate solution.
I'm guessing if there's a relation to the default font size in Windows, it might be not linked to any specific resolution alone, but likely also linked to the size of the display. If you have a laptop screen with a very high resolution, it would make sense for Win to default to a larger font size.
But I have no data to support that.
On my 26" screen with 1920x1200 pixel, Win7 defaults to the regular 100% .
I had the same problem using firefox currently using 6.0.2 - the big preview panel was underneath my thumbnails (a new event, never happened before and then my control panel disappeared and then I couldn't access ANY of my images, I got a preview on the homepage but nothing in the gallery. It was suggested in another forum to clear the browser cache and BINGO no probs now at all!!!! hope this helps ..............
Try toggling the 'compatibility view' icon in your browser's address bar - within the bar where you can type in the address next to the loupe icon. What was it set to (enabled or disabled)?
Note that you need to view the site you wish to toggle the setting for so be sure to navigate to one of your SmugMug galleries before toggling it.
If you still have an issue, hit the F12 key to access the developer menu. What do you see there for 'browser mode' and 'document mode'? Maybe you can try a few different settings, like the IE8 and IE9 browser modes to see if one of them makes a difference?
I mentioned very early in this thread that when I toggle compatibility view, it does correct the layout, but then the site runs too slowly. Changing between photos, and waiting for the photo size window to appear after mousing over the main photo, takes much too long. Browser and document mode show IE9. When switching to IE8, it temporarily fixes the layout, but again runs too slowly. If I switch galleries, it reverts to IE9.
I mentioned very early in this thread that when I toggle compatibility view, it does correct the layout, but then the site runs too slowly. Changing between photos, and waiting for the photo size window to appear after mousing over the main photo, takes much too long. Browser and document mode show IE9. When switching to IE8, it temporarily fixes the layout, but again runs too slowly. If I switch galleries, it reverts to IE9.
Dave: the answer for now (I'm sorry) is to use default 100% zoom in Windows CP and then everything will be fine.
Dave: the answer for now (I'm sorry) is to use default 100% zoom in Windows CP and then everything will be fine.
I'm not sure how to take this statement...
Is "for now" a short time? In other words, how long is it considered acceptable for SmugMug style galleries to be displayed incorrectly to some visitors?
How can it be said that "everything will be fine" using that workaround? See post #30 for example. What if it makes fonts too small?
How is that workaround being communicated to SM site visitors? How many of them are going to be willing to shrink their fonts and/or toolbars just so they can see our galleries correctly? And that's assuming they'd understand at all. (Picture the confused face of my elderly client who has a new PC that came loaded with IE9 and fonts defaulting to 125%, and who has no clue about settings and compatibility.)
Since IE9 isn't yet widely distributed, and only some fraction of monitors/systems are affected, I can understand the difficulty in quantifying the impact of this issue (a question reasonably posed when allocating limited resources). But sometimes a workaround isn't even a bandaid.
[*]How can it be said that "everything will be fine" using that workaround? See post #30 for example.
If the system zoom (in Windows CP) is at 100%, you can use all the browser zoom you wish, and there is no problem. The problem only occurs when using the non-default state of the system zoom.
I have been trying to determine if there's a way we can make SmugMug Style work perfectly on IE9 with system zoom at 125%. I cannot give you any timeframe, I'm sorry.
Hi Jan, I deleted the other bug post on this subject, we'll keep the discussion here right now it's much easier with all the relevant stuff in one thread, thanks!
I respectfully submit that this thread belongs in the Bug Reporting forum. Could the moderator please move it over there?
Right. For now, set it at 100% and all should be fine.
Hi, Andy:
Success!
I had upgraded to IE9 yesterday and had the identical issues mentioned above regarding the opened gallery photos below the thumbnails. I have a 24-inch desktop monitor, by the way.
The Help Desk sent my problem to the Customization Experts, before I found this thread. Eric responded that he didn't see my issue on his screen, so I sent him a screenshot of what I was seeing late yesterday.
I found just now that the 100 percent DPI you said to use is shown as the default check box for IE9, but it was NOT automatically checked after my IE9 upgrade; 125 percent was checked, which is what I used for IE8.
Equally important, to everyone in this thread who noted how TINY the font becomes at 100 DPI, I discovered that my browser's zoom (View>Zoom) somehow reset itself automatically to 80 percent after I changed the DPI from 125 to 100 DPI. So I changed the browser zoom to 100 percent and everything is looking beautiful again...so far!
I can switch to 100% DPI (125% is my default) and then set zoom to 100%, and that does correct the font size on websites. It also puts the photos inthe correct positions on my site. But, using these settings still makes the fonts and icons everywhere else in Windows 7 very small, as well asbrowser icons and fonts, desktop icons, Windows Live Mail, etc.
Also, when I choose a thumbnail photo, and then mouse over the large, main photo on the right side of my website, the box with the various photo sizes doesn't appear for at least two seconds, while it should appear the instant the mouse touches the edge of the main photo. So, even if I didn't mind the small fonts and icons after applying your suggestions, the site still doesn't really operate the way it used to unfortunately.
Somehow they need to find a way to make the websites work correctly with IE 9 and the default DPI (in my case 125%) of a person's system.
I can switch to 100% DPI (125% is my default) and then set zoom to 100%, and that does correct the font size on websites. It also puts the photos inthe correct positions on my site. But, using these settings still makes the fonts and icons everywhere else in Windows 7 very small, as well asbrowser icons and fonts, desktop icons, Windows Live Mail, etc.
Also, when I choose a thumbnail photo, and then mouse over the large, main photo on the right side of my website, the box with the various photo sizes doesn't appear for at least two seconds, while it should appear the instant the mouse touches the edge of the main photo. So, even if I didn't mind the small fonts and icons after applying your suggestions, the site still doesn't really operate the way it used to unfortunately.
Somehow they need to find a way to make the websites work correctly with IE 9 and the default DPI (in my case 125%) of a person's system.
1. For the still-problematic fonts, go to an empty space on your desktop and right-click to get to "Personalize."
You will then see about five horizontal rows of theme options, the top one being "My Themes." On the left, read all about how to change themes, but keep them simple, with the Basic ones probably the best. What I did a long time ago with IE8 (and it's the same in IE9) is to then go to the bottom of that page, click on "Window Color" and start playing with the font, icons, etc. options (have several windows open since when you hit Apply, the changes are shown immediately, but are reversible).
When you begin making changes, an "Unsaved Theme" icon will appear under "My Themes." You can right-click to save it when you are satisfied with your changes and you can then compare them with the original theme shown by clicking back and forth.
2. Regarding the issue with the lightbox size choices when the large photo is shown, I have always had that issue and thought it was normal. It actually wobbles a bit.
Hope that helps. If I could do all that easily, anyone can!
Does "we may change this" mean "we may choose not to fix this bug that prevents some of your visitors from seeing your images"?
Please see post #45 above.
As Andy mentioned before we currently only support the 100% system font setting in IE9. If you use this, you can zoom the browser fonts to your heart's content.
If keeping the system font setting at default 100% isn't an option, I recommend trying a different browser, until we can possibly address this for IE. We support Firefox and Chrome on Windows. Downloading and installing a browser is very easy nowadays. You can just go to: www.getfirefox.com
or www.google.com/chrome
and will be guided through the setup process after downloading.
Firefox provides a direct link to their support page on the download page that contains a "new to Firefox" section. On the getting started page, there's a video explaining the basics.
As Andy mentioned before we currently only support the 100% system font setting in IE9. If you use this, you can zoom the browser fonts to your heart's content.
If keeping the system font setting at default 100% isn't an option, I recommend trying a different browser, until we can possibly address this for IE. We support Firefox and Chrome on Windows. Downloading and installing a browser is very easy nowadays. You can just go to: www.getfirefox.com
or www.google.com/chrome
and will be guided through the setup process after downloading.
Firefox provides a direct link to their support page on the download page that contains a "new to Firefox" section. On the getting started page, there's a video explaining the basics.
I thought Andy's point was that SmugMug supports default system settings (which used to be 100%). The point is that 100% is no longer always the default. Because 125% is actually the default setting on some Win7 systems, a new support strategy is needed for IE9.
Unlike DaveGF, I'm not reporting a problem I'm having with how I interact with my site (in which case your recommendation to change browsers makes perfect sense). Rather, I'm expressing a concern for all of my visitors, and I would like to proactively head off any frustration they would have with this buggy presentation of my galleries. For now, I've set up an IE9 conditional message on my home page, but I'm embarrassed about the impression it makes. Any other suggestions?
<!--[if IE 9]>
Geeky Technical Note:
<BR>I detect that you are visiting my site via Internet Explorer 9.
<BR>My website's hosting service is not yet fully compliant with IE9 on systems with small monitors (20" or less).
<BR>In this case, the gallery layouts may display incorrectly, with the large image below (instead of to the right of) the thumbnails.
<BR>If you know how, I recommend you use IE9's Compatibility Mode until this is fixed. Or use a different browser if you have one.
<![endif]-->
In my opinion, to ask our visitors/clients to change their entire system's viewability (or even to install a different browser) just so they can view our sites would be incredibly arrogant.
Well for now I am ok to wait a little longer, but yes, I do think this must be corrected soon as there are is and will be a huge number of people using IE 9, and on systems where 125% is the default. Trying to be patient, but at the same time there shouldn't be any question that this is a "must" fix.
Comments
I'm sorry I can't see that anywhere in this thread except for your last post. Thanks, for clarifying though!
Portfolio • Workshops • Facebook • Twitter
I hope I'm not muddying the waters here, but maybe this is a clue... A quick search finds that the Windows 7 installation defaults to 125% in some circumstances (apparently having to do with resolution). So changing that to 100% isn't the ultimate solution.
Right. For now, set it at 100% and all should be fine.
Portfolio • Workshops • Facebook • Twitter
I tried to PM you, but you have turned off PM'ing. I mistakenly looked at your site rather than the OP's site. You have some issues when I view your site using my XP and Chrome. Your home page text is partly hidden.
Images in the Backcountry
My SmugMug Customizations | Adding CSS to Your Site | SEO for the Photographer | Locate Your Page/Widget Number | SmugMug Help Desk
Mike, thanks for bringing that to my attention! I've never checked my homepage in Chrome, and I should have. Looks like Chrome doesn't recognize the DIVs in my HTML. If I can't figure out the problem on my own, I'll start a new thread.
No problem.
I was playing around with 'Firebug' to see if I can fix it. No luck yet. Be curious to see when you find the fix....
Images in the Backcountry
My SmugMug Customizations | Adding CSS to Your Site | SEO for the Photographer | Locate Your Page/Widget Number | SmugMug Help Desk
I'm guessing if there's a relation to the default font size in Windows, it might be not linked to any specific resolution alone, but likely also linked to the size of the display. If you have a laptop screen with a very high resolution, it would make sense for Win to default to a larger font size.
But I have no data to support that.
On my 26" screen with 1920x1200 pixel, Win7 defaults to the regular 100% .
SmugMug Support Hero
Note that you need to view the site you wish to toggle the setting for so be sure to navigate to one of your SmugMug galleries before toggling it.
If you still have an issue, hit the F12 key to access the developer menu. What do you see there for 'browser mode' and 'document mode'? Maybe you can try a few different settings, like the IE8 and IE9 browser modes to see if one of them makes a difference?
SmugMug Support Hero
Dave: the answer for now (I'm sorry) is to use default 100% zoom in Windows CP and then everything will be fine.
Portfolio • Workshops • Facebook • Twitter
I'm not sure how to take this statement...
- Is "for now" a short time? In other words, how long is it considered acceptable for SmugMug style galleries to be displayed incorrectly to some visitors?
- How can it be said that "everything will be fine" using that workaround? See post #30 for example. What if it makes fonts too small?
- How is that workaround being communicated to SM site visitors? How many of them are going to be willing to shrink their fonts and/or toolbars just so they can see our galleries correctly? And that's assuming they'd understand at all. (Picture the confused face of my elderly client who has a new PC that came loaded with IE9 and fonts defaulting to 125%, and who has no clue about settings and compatibility.)
Since IE9 isn't yet widely distributed, and only some fraction of monitors/systems are affected, I can understand the difficulty in quantifying the impact of this issue (a question reasonably posed when allocating limited resources). But sometimes a workaround isn't even a bandaid.If the system zoom (in Windows CP) is at 100%, you can use all the browser zoom you wish, and there is no problem. The problem only occurs when using the non-default state of the system zoom.
I have been trying to determine if there's a way we can make SmugMug Style work perfectly on IE9 with system zoom at 125%. I cannot give you any timeframe, I'm sorry.
Portfolio • Workshops • Facebook • Twitter
I respectfully submit that this thread belongs in the Bug Reporting forum. Could the moderator please move it over there?
I've submitted a change request to how we handle system zoom. I hope we can update the site soon with this, but I can't promise any date.
Portfolio • Workshops • Facebook • Twitter
Don't forget my system's default is actually 125%. 15in., 1920x1080, Windows 7, IE 9. At 100%, the text is much too small on most websites.
Good to know you guys are still working on this. Thanks.
Success!
I had upgraded to IE9 yesterday and had the identical issues mentioned above regarding the opened gallery photos below the thumbnails. I have a 24-inch desktop monitor, by the way.
The Help Desk sent my problem to the Customization Experts, before I found this thread. Eric responded that he didn't see my issue on his screen, so I sent him a screenshot of what I was seeing late yesterday.
I found just now that the 100 percent DPI you said to use is shown as the default check box for IE9, but it was NOT automatically checked after my IE9 upgrade; 125 percent was checked, which is what I used for IE8.
Equally important, to everyone in this thread who noted how TINY the font becomes at 100 DPI, I discovered that my browser's zoom (View>Zoom) somehow reset itself automatically to 80 percent after I changed the DPI from 125 to 100 DPI. So I changed the browser zoom to 100 percent and everything is looking beautiful again...so far!
Susan
Up Close With Mother Nature: The Photography of Susan Wiedmann
I can switch to 100% DPI (125% is my default) and then set zoom to 100%, and that does correct the font size on websites. It also puts the photos inthe correct positions on my site. But, using these settings still makes the fonts and icons everywhere else in Windows 7 very small, as well asbrowser icons and fonts, desktop icons, Windows Live Mail, etc.
Also, when I choose a thumbnail photo, and then mouse over the large, main photo on the right side of my website, the box with the various photo sizes doesn't appear for at least two seconds, while it should appear the instant the mouse touches the edge of the main photo. So, even if I didn't mind the small fonts and icons after applying your suggestions, the site still doesn't really operate the way it used to unfortunately.
Somehow they need to find a way to make the websites work correctly with IE 9 and the default DPI (in my case 125%) of a person's system.
1. For the still-problematic fonts, go to an empty space on your desktop and right-click to get to "Personalize."
You will then see about five horizontal rows of theme options, the top one being "My Themes." On the left, read all about how to change themes, but keep them simple, with the Basic ones probably the best. What I did a long time ago with IE8 (and it's the same in IE9) is to then go to the bottom of that page, click on "Window Color" and start playing with the font, icons, etc. options (have several windows open since when you hit Apply, the changes are shown immediately, but are reversible).
When you begin making changes, an "Unsaved Theme" icon will appear under "My Themes." You can right-click to save it when you are satisfied with your changes and you can then compare them with the original theme shown by clicking back and forth.
2. Regarding the issue with the lightbox size choices when the large photo is shown, I have always had that issue and thought it was normal. It actually wobbles a bit.
Hope that helps. If I could do all that easily, anyone can!
Susan
Up Close With Mother Nature: The Photography of Susan Wiedmann
Dave, we may change this but I can't say when. I'm sorry I don't have a better answer for you.
Portfolio • Workshops • Facebook • Twitter
Does "we may change this" mean "we may choose not to fix this bug that prevents some of your visitors from seeing your images"?
Please see post #45 above.
If keeping the system font setting at default 100% isn't an option, I recommend trying a different browser, until we can possibly address this for IE. We support Firefox and Chrome on Windows. Downloading and installing a browser is very easy nowadays. You can just go to:
www.getfirefox.com
or
www.google.com/chrome
and will be guided through the setup process after downloading.
Firefox provides a direct link to their support page on the download page that contains a "new to Firefox" section. On the getting started page, there's a video explaining the basics.
SmugMug Support Hero
I thought Andy's point was that SmugMug supports default system settings (which used to be 100%). The point is that 100% is no longer always the default. Because 125% is actually the default setting on some Win7 systems, a new support strategy is needed for IE9.
Unlike DaveGF, I'm not reporting a problem I'm having with how I interact with my site (in which case your recommendation to change browsers makes perfect sense). Rather, I'm expressing a concern for all of my visitors, and I would like to proactively head off any frustration they would have with this buggy presentation of my galleries. For now, I've set up an IE9 conditional message on my home page, but I'm embarrassed about the impression it makes. Any other suggestions?
In my opinion, to ask our visitors/clients to change their entire system's viewability (or even to install a different browser) just so they can view our sites would be incredibly arrogant.