The Proof-delayed Shipping Thread (Tips, Questions)

Andy

Techman1 wrote:

Andy,

Man you are fast!

That's what I had experienced prior to today, but on orders: 222814 and 222843 I received no email notification. I did receive an email on order 222908, which came in after those other two today.

These are all from a private gallery (2210049) under my account. Fred Dickinson.

If you need the direct link, I can PM it to you.

Thanks in advance or if I need to open a trouble ticket with the support desk, just let me know. Thanks again!

Fred

I sent you the emails again. Did you check your spam folder?

Techman1

Andy,

Thanks. I received both of those emails. I'm not sure why I wouldn't have received them initially. This is the first time I haven't received an email alert regarding an order.

I'll just keep an eye on it and if it happens again, I notify the support desk.

Thanks again for your help and fast responses!

Happy Holidays!
Fred

Phyxius

Buying Your Own Photos But Delayed
I recently purchased 6 or so pictures of my own. The album was set to delay 7 days, but since I was the person buying pictures they don't show up in "sales" so I can't click the "ship it" button as the order doesn't even show up.

Will these ship automatically or do I have to wait the 7 days for processing to start?

Thanks

Andy

Phyxius wrote:

I recently purchased 6 or so pictures of my own. The album was set to delay 7 days, but since I was the person buying pictures they don't show up in "sales" so I can't click the "ship it" button as the order doesn't even show up.

Will these ship automatically or do I have to wait the 7 days for processing to start?

Thanks

You must email our help desk: http://www.smugmug.com/help/emailreal

and ask our support heroes to push the ship it button for you. Since you were logged in, these are $0 profit sales, and they won't show on your prosales and we have to do it for you.

Thanks

Phyxius

Andy wrote:

You must email our help desk: http://www.smugmug.com/help/emailreal

and ask our support heroes to push the ship it button for you. Since you were logged in, these are $0 profit sales, and they won't show on your prosales and we have to do it for you.

Thanks

Great! Thanks Andy!

KeithH

If cropping only, still replace photo?
I'm almost positive that I already know the answer to this (i. e., "yes"), but let me make sure.

If I upload a full resolution photo to a gallery in which I have auto-proofing turned on, do I still have to use "replace photo" if I just want to adjust a customer's crop slightly?

This would be nice if I didn't because a gallery of mine may contain photos of different ratios yet the buyer may only order 4 x 6 prints, for example, and not pay any attention to the cropping feature. It sometimes frustrates me a little now when I see how someone's order is going to me delivered and I know that I would have moved the crop up a little or to the left slightly for the best print. Thanks.

Andy

KeithH wrote:

I'm almost positive that I already know the answer to this (i. e., "yes"), but let me make sure.

If I upload a full resolution photo to a gallery in which I have auto-proofing turned on, do I still have to use "replace photo" if I just want to adjust a customer's crop slightly?

This would be nice if I didn't because a gallery of mine may contain photos of different ratios yet the buyer may only order 4 x 6 prints, for example, and not pay any attention to the cropping feature. It sometimes frustrates me a little now when I see how someone's order is going to me delivered and I know that I would have moved the crop up a little or to the left slightly for the best print. Thanks.

No, you only need to reupload if you are changing the file, color correcting, uploading higher res, less compression, etc.

If you are re-cropping only, you don't need to reupload.

Mac Swenson

I was reading through the SM FAQ, and it mentioned that the delay didnt apply for the 'Digital Downloads.' Does this mean that we cant edit and re-uplaod the photos? If so, then aren't we better off editing them all so a customer dosn't download an un-edited photo that might be a bit dark or light or just not very good looking without some post processing?

Andy

Mac Swenson wrote:

I was reading through the SM FAQ, and it mentioned that the delay didnt apply for the 'Digital Downloads.' Does this mean that we cant edit and re-uplaod the photos? If so, then aren't we better off editing them all so a customer dosn't download an un-edited photo that might be a bit dark or light or just not very good looking without some post processing?

Yes, but you can also just email a link to a newly processed photo, for the digital download buyer, if you wish.

Mac Swenson

So if they were to download the un-edited version, and pay for it, they could re-download the same file again(i.e. Edited version)?

Andy

Mac Swenson wrote:

So if they were to download the un-edited version, and pay for it, they could re-download the same file again(i.e. Edited version)?

No, you'd put it in a private gallery with originals available, or just email it to them.

Mac Swenson

I suppose that would be sufficient. Most of the people I sell to and shoot for live pretty close, so I could figure something out.

lokerd

Image size discrepancy>
Hello. Why is there a decrease in resolution for the larger sized print of 30x40: 20x30 1280 x 1920 24x36 1280 x 1620 30x40 1200 x 1600
Of those three sizes, the 20x30 has the largest size. Is this because of the different printers that are used?

So, if I want people to be able to order a 20x30...I HAVE to upload at least a 1280x1920?

I know a lot of people have asked about allowing larger prints from smaller online files. I understand what that is a challenge. But would it at least be possible to fix in at 1200x1600 as a LARGE enough file to print anything? That would let us put 50% sized files...and still take the JPEG quality down to reduce the space we are using at Smugmug, upload time, etc.

Thanks!

Andy

lokerd wrote:

Hello. Why is there a decrease in resolution for the larger sized print of 30x40: 20x30 1280 x 1920 24x36 1280 x 1620 30x40 1200 x 1600
Of those three sizes, the 20x30 has the largest size. Is this because of the different printers that are used?

So, if I want people to be able to order a 20x30...I HAVE to upload at least a 1280x1920?

I know a lot of people have asked about allowing larger prints from smaller online files. I understand what that is a challenge. But would it at least be possible to fix in at 1200x1600 as a LARGE enough file to print anything? That would let us put 50% sized files...and still take the JPEG quality down to reduce the space we are using at Smugmug, upload time, etc.

Thanks!

Hi Drew, the minimum resolutions are carefully made, to ensure quality. Still, remember, these are minimums. You'll want to ensure that your prints are made from a file with the MOST pixels possible, from the original.

You can smash the files, as I talk about in the first post here, and use the proof-delay feature to replace upon order.

Does this help?

lokerd

Andy wrote:

Hi Drew, the minimum resolutions are carefully made, to ensure quality. You'll want to ensure that your prints are made from a file with the MOST pixels possible, from the original.

You can smash the files, as I talk about in the first post here, and use the proof-delay feature to replace upon order.

I understand. I am referring to the challenge that if you all allow people to order LARGER sizes from ONLY galleries that have Proof Delay on and we FAIL to upload a large enough file, then you all run the risk of having a return. If I have uploaded proofs, and somebody orders even an 8x10, I am going to upload the full res file. I am asking about trying to come up with a straight bottom line file. For the 40x30, you only need a 1600x1200...but for a 20x30, you need a 1900x1280. Part of the question was WHY the descrepancy. The other question is if we could just fix the size at 1600x1200...which is approx. half the zie of most people 6-8mp cameras.

Does that make more sense what I am trying to ask?

Thanks!

Andy

lokerd wrote:

Does that make more sense what I am trying to ask?

Thanks!

Sure and I guess the answer is the minimums are what they are, I'm not making them lower, as they are as low as I feel comfortable in making them.

http://www.smugmug.com/help/print-quality

lokerd

But what is the real minimum?

20x30 1280 x 1920
24x36 1280 x 1620
30x40 1200 x 1600

But why does a 20x30 need a HIGHER resolution than a 30x40? Only because it is on a Polielettronica LaserLab at 254dpi? Instead of the Durst Lambda printers at 200 dpi?

I am not asking that the minimums be lowered, at least not to less than 1200x1600. I just don't understand why the mimimum for the largest print is LESS than the resultion required for a 20x30? If a person has only a 1200x1600 file on the site, will they see 30x40 but NOT a 20x30?

It is not that big of a deal...it just seem odd that I need to upload ALL of my files at 1280x1920 for the 20x30 to show up. Which, NOBODY today has order...but then, that could be because I didn't know they weren't showing up.

Thanks!
Drew

Andy

lokerd wrote:

But why does a 20x30 need a HIGHER resolution than a 30x40? Only because it is on a Polielettronica LaserLab at 254dpi? Instead of the Durst Lambda printers at 200 dpi?

I am not asking that the minimums be lowered, at least not to less than 1200x1600. I just don't understand why the mimimum for the largest print is LESS than the resultion required for a 20x30? If a person has only a 1200x1600 file on the site, will they see 30x40 but NOT a 20x30?

It is not that big of a deal...it just seem odd that I need to upload ALL of my files at 1280x1920 for the 20x30 to show up. Which, NOBODY today has order...but then, that could be because I didn't know they weren't showing up.

Thanks!
Drew

We first got these from EZP. We've made some modifications to the list. If I were to go and change them, they'd go UP not down so I'm sure you don't want me to do that right now, eh?

lokerd

Andy wrote:

We first got these from EZP. We've made some modifications to the list. If I were to go and change them, they'd go UP not down

OIC. Keep in mind, I am only talking about what the client can see to be able to order. I am only suggesting all of this for Pro Accounts with Proof Delay enabled. I understand the challenge. Although, i thought one of the points about the whole print quality site is that it doesn't take much to make a big print. And I concur...see my test year done several years ago...http://www.pbase.com/lokerd/compress

SO!!! Bottom line...if we want a person to be able to see every size, the minimum size to upload is:

1920x1280...correct?

Is is also correct that if we upload only a 1600x1200, that they WILL see a 30x40, but NOT a 20x30???

Thanks.

Andy

lokerd wrote:

OIC. Keep in mind, I am only talking about what the client can see to be able to order. I am only suggesting all of this for Pro Accounts with Proof Delay enabled. I understand the challenge. Although, i thought one of the points about the whole print quality site is that it doesn't take much to make a big print. And I concur...see my test year done several years ago...http://www.pbase.com/lokerd/compress

SO!!! Bottom line...if we want a person to be able to see every size, the minimum size to upload is:

1920x1280...correct?

Is is also correct that if we upload only a 1600x1200, that they WILL see a 30x40, but NOT a 20x30???

Thanks.

Correct.

SPK64

Problems with replace Photo
I finally tried out the proof delay option and made use of the replace photo from the prosales page.
Sales were from this gallery http://go.skactionpix.com/gallery/2567930/1/135148197#135148069.

And it appears that the images I replaced are not getting the replacement images converted and added in the gallery

Files showstopper March 010,099,016,015 are files that I replaced.

I did change the aspect ratio of these images.


THanks,

Andy

SPK64 wrote:

I finally tried out the proof delay option and made use of the replace photo from the prosales page.
Sales were from this gallery http://go.skactionpix.com/gallery/2567930/1/135148197#135148069.

And it appears that the images I replaced are not getting the replacement images converted and added in the gallery

Files showstopper March 010,099,016,015 are files that I replaced.

I did change the aspect ratio of these images.


THanks,

See if they are OK now (you might have to clear your cache/temp files, or hit shift+refresh - let me know?

SPK64

Andy wrote:

See if they are OK now (you might have to clear your cache/temp files, or hit shift+refresh - let me know?

The images are visible now. But they are not the new images.
I had also replaced 103,104 but the aspect ratio was the same. At first I could see them but now I cannot.

Steve

Andy

SPK64 wrote:

The images are visible now. But they are not the new images.
I had also replaced 103,104 but the aspect ratio was the same. At first I could see them but now I cannot.

Steve

Write our help desk, with the details - we'll get you sorted out. Be sure to give all the links and image #s.

Sorry for the hassle -

SPK64

Andy wrote:

Write our help desk, with the details - we'll get you sorted out. Be sure to give all the links and image #s.

Sorry for the hassle -

I will do that.

I assume the orders that were released tonight should be fine as the orginals are intact and are the new images. It is just the converted Gallery images that are an issue.

Andy

SPK64 wrote:

I will do that.

I assume the orders that were released tonight should be fine as the orginals are intact and are the new images. It is just the converted Gallery images that are an issue.

Yes indeed.

SPK64

Andy wrote:

Yes indeed.

Not sure if this is a correct indication but when I went back and reviewed the orders the thumbnails did not look correct.

I also notified the help desk of this also. Just hope the correct images get printed with the proper crops.

SPK64

SPK64 wrote:

Not sure if this is a correct indication but when I went back and reviewed the orders the thumbnails did not look correct.

I also notified the help desk of this also. Just hope the correct images get printed with the proper crops.

Here is what I have learned from the help desk. There is a bug in the replace photo option.
If the file is larger than 8mb or it does NOT use sRGB color space it will not replace correctly.
I changed the color space to sRGB and was able to replace all the photos.

Now I just need to get the orders fixed that I released to ship. (crops are off on a few) . Still waiting on a response from the help desk to see if they can help.

Andy

lokerd wrote:

Sorry if this has been requested before...

Is there anyway the file name can be included in the email that is sent to us?

It would be (right now...and several times in the past) VERY helpful.

Thanks!

Drew

Probably not. But you see the file names in the orders screen in your pro sales, control panel.

dogwood

SPK64 wrote:

Here is what I have learned from the help desk. There is a bug in the replace photo option.
If the file is larger than 8mb or it does NOT use sRGB color space it will not replace correctly.

Is this true (the 8MB part) for a PRO account? In a previous post on this thread, Andy mentions something about using all the pixels captured to get the best print possible. What am I missing? It sounds like it I can't use all the pixels captured with replace photo?

Here's the quote from Andy I'm referencing:

Andy wrote:

Hi Drew, the minimum resolutions are carefully made, to ensure quality. Still, remember, these are minimums. You'll want to ensure that your prints are made from a file with the MOST pixels possible, from the original.