It doesn't seem to be that bad consistently.... I tried a few things and then I thought it was a problem only with my album that I uploaded yesterday night. That now seems to go faster as well, but I assume that may be because the images have been cashed on my HD by now.
Hope that response times will be OK (or even better then before) once all issues have been solved.
Jos
Hadn't thought of that so I cleared my cashe and did it again. Still screams!!!!clapclapclap
We've actually just heard from Onethumb, who did a bit more to the system, and things should be dramatically improved - have a look and report back please
I understand your wanting to come to the support of the people that run the service, but from my perspective, I'm new here... my account is less than a month old, and to see this kind or performance is a little frustrating. The thing that makes it more frustrating is the fact that I've yet to see anyone with authority offer some kind of explanation other than there has been a major database transfer. Now mind you I've not read every thread, but I've posted numerous messages in two threads regarding performance today and have not seen a reply.
Just one man's perspective.
Brett
That is the frustrating thing about it. I was just 10 days into my 14 day trial, and upped the ante to the pro account over the weekend.
It's Tuesday, and that means that it's only about 80% uptime for me. Not good.
And things are still slow.
Wait a second. Update us again, I just checked and it's lighting fast.
Hopefully some lessons were learned on this. Please email us for major outages.
I understand your wanting to come to the support of the people that run the service, but from my perspective, I'm new here... my account is less than a month old, and to see this kind or performance is a little frustrating. The thing that makes it more frustrating is the fact that I've yet to see anyone with authority offer some kind of explanation other than there has been a major database transfer. Now mind you I've not read every thread, but I've posted numerous messages in two threads regarding performance today and have not seen a reply.
Just one man's perspective.
Brett
Just to be clear, I'm not connected to SM in any way other than I am a happy customer... even with the issues today. Yeah, the slowness is driving me nuts, but I gotta point out (again) that over at pbase right now (another very popular photo site), people with paid accounts can't even upload photos (and this has been going on for four days now) and pbase is ignoring any questions about what is going on. It's rumored that the owners may be on their way to Burning Man, BTW.
But I look through the threads here, and I see several responses from the SM CEO himself (Don, you're not the Burning Man type? Or is there still time to head over?) And I gotta say Andy Williams is absolutely amazing when it comes to customer service-- yes, he's with SM-- and he's helped me out so much in the past it's amazing. And he's been posting here all day too.
So anyway, just wanted to offer up another man's perspective. I'll bet the SM folks are scrambling to fix the problems-- and honestly, I'd rather they work on that than waste time chiming in here! Anyways, long ago I complained once on dpreview about smugmug being slow and some guy responded that if I wasn't happy, I should set up my own website on my own server. Of course his comment steamed me-- but he was right. And when I researched my own site on a server and the design involved and the updating and cost and all that, well, smugmug started to seem like a mighty good deal again.
And just so you know, I've certainly posted my share of "WTF is going on with SM?!" and every time, I've had a SM person (sometimes even a customer) talk some sense into me. So use this downtime to catch up on post-production, design a postcard promo, call some potential clients... yeah, yeah easy for me to say, right? But ironically, photographers actually used to exist before websites.
So what did I do today since my website is basically too slow to use (and I can't upload anything to my backup-- pbase)? I actually met in person with a potential client and booked a paid shoot. She didn't care about my website problems-- she cared about my photography skills.
I'll bet the SM folks are scrambling to fix the problems--
They sure are. It was a shame that we had to move from one datacenter that ran out of space to a new one, and another painful shame that it triggered performance problems.
Five of us were on the move team last night including the three guys who are most critical for performance tuning. They're on the case as we speak but did take some hours for sleep the first half of today.
We have 26 new servers on the way that had to wait for the new data center before we could install them.
They sure are. It was a shame that we had to move from one datacenter that ran out of space to a new one, and another painful shame that it triggered performance problems.
Five of us were on the move team last night including the three guys who are most critical for performance tuning. They're on the case as we speak but did take some hours for sleep the first half of today.
We have 26 new servers on the way that had to wait for the new data center before we could install them.
Thanks,
Baldy
26 new servers? No wonder it's so fast now.
Y'all don't want to hear me, you just want to dance.
I know things can get frustrating but that insinuation IMHO is over the top. But maybe that's just me.
I'm with you there.
It has to be said that SM consistantly do their best.
That might not sound like much when things don't go smoothly- and I'll complain along with the rest when Murphy joins in as well, but that doesn't mean I don't appreciate what they do right, I do.
I understand things go wrong sometimes, and of course it causes much gnashing of the teeth, renting of raiment and so forth when it does, but I put it down to experience
SM consistently doing their best however means that they learn, and demonstrate that they learn, from their mistakes; are constantly striving to make SM a better experience ( and generally succeeding!) and show a very human face, (which has a lot of value AFAIC) are always innovating and do have the best customer service I have seen so far on the net, and are good value. Their best is, as far as I can see for the service they offer, the best on the net, (just ;-))
Just to be clear, I'm not connected to SM in any way other than I am a happy customer... even with the issues today. Yeah, the slowness is driving me nuts, but I gotta point out (again) that over at pbase right now (another very popular photo site), people with paid accounts can't even upload photos (and this has been going on for four days now) and pbase is ignoring any questions about what is going on. It's rumored that the owners may be on their way to Burning Man, BTW.
Good to know that we are not the only once to experience downtime but why measure to the worst of the crop?
I can tell you for example that I've had yahoo.com mail/dsl and hosting services and they never let me down -- so lets encourage SM to look up to the big boys not the garage type operations -- we will all benefit in the end.
Wow... I'm impressed and glad that I didn't get torn to shreds with my speaking my mind earlier. I'm glad that it was taken in the context it was meant.. (merely an observation from a newcomer).
The service and customer service is awesome.
Thanks SM for taking the initiative to make things better, and forgive me for my impatience and momentary lapse of trust.
Brett
My Gear:D200, D80, 50 f/1.4, 28-75 f/2.8, 55-200 f/4-5.6, 18-55 f/3.5-5.6, 70-200 f2.8, (4) White Lightning Ultra 1200's, SB600, (2) Lightspheres, 17" Macbook Pro, 24" Apple Imac, Thinkpad T42, Epson R-260, PSCS2, Adobe Lightroom, Apple Aperture, PS Elements 4
Awesome!
Have had a smugmug account for over a year and lurked here once in awhile. Had to de-lurk to tell you that your uptime is very impressive, the maintenance periods are short and sweet, and everytime there's been maintenance it's been followed by a vast improvement. Every e-mail I've sent to support has been answered with speed and been very helpful. Keep up the good work and take this as a huge pat on the back for this very successful upgrade! thumbthumb
FYI at least my stats have returned For the life of me I do not understand why people would consider notification spam but to each his/her own I suppose. I too work in IT and have pulled my own share of all nighters (as a matter of fact last night was one of them ) The service has been good so far for me (this is my first glitch since signing on).
So count me in for a little check box on the control panel to give me notifications.
Well...I do see how much the staff and dgrin moderators are dedicated to smugmug. It's a bummer for everyone involved.
But the intentions were for nothing but the best.
As I said before, lessons to be learned. Not everyone is perfect.
And uber photo hosting sites offering a huge variety of services isn't a defined science like say running a simple bulletin board.
It just happened to be really bad timing for me and others that have been vocal about it.
It looks like the fun factor returned, off to more uploading and browsing.
Have had a smugmug account for over a year and lurked here once in awhile. Had to de-lurk to tell you that your uptime is very impressive, the maintenance periods are short and sweet, and everytime there's been maintenance it's been followed by a vast improvement. Every e-mail I've sent to support has been answered with speed and been very helpful. Keep up the good work and take this as a huge pat on the back for this very successful upgrade! thumbthumb
Performance seems to have increased - awesome job...
Being in the computer business, yep, downtime for maintenance
happens - not a big issue if the end results are benefitical !
(you can even www.askdrz.com - lol - ok - that was cheap but you can win some cool stuff - even a car !)
Good job smugmug - yea
Houston... We still have problems!
I'll log in, and when I goto another page, I'm logged out again. And to view any hidden galleries, I have to log in again. This happen no matter where I go... and it happens on all IE windows.
BTW, cleared the cache, IE6 under W2k/SP4. I also rebooted my machine this morning. So, tell me that this is not on my end...
UPDATE: just got the following: I'm sorry, but you don't appear to be logged in, or don't have access to this gallery. Please try again. Hmmmm... but I got into it!!!
I'll log in, and when I goto another page, I'm logged out again. And to view any hidden galleries, I have to log in again. This happen no matter where I go... and it happens on all IE windows.
BTW, cleared the cache, IE6 under W2k/SP4. I also rebooted my machine this morning. So, tell me that this is not on my end...
UPDATE: just got the following: I'm sorry, but you don't appear to be logged in, or don't have access to this gallery. Please try again. Hmmmm... but I got into it!!!
I just tested this on my site. No issues for me. Your password is maintained in a cookie. Are you SURE that you are allowing cookies?
Question to self: Would SmugMug alert if cookie settings are not correct?
My site seems a lot quicker now - so the upgrade has definitely been a success. :
That said, I would also be in favour of an 'opt-in' email before known downtime starts, plus I think that the suggestion of a countdown timer showing when the anticipated work will finish (which can be adjusted by SM as need dictates) would be really useful - especially for overseas users. PST doesn't mean a lot to many people in the UK - so it would be good to just have an indication of how long the site will be down for - thanks!
I'll log in, and when I goto another page, I'm logged out again. And to view any hidden galleries, I have to log in again. This happen no matter where I go... and it happens on all IE windows.
BTW, cleared the cache, IE6 under W2k/SP4. I also rebooted my machine this morning. So, tell me that this is not on my end...
UPDATE: just got the following: I'm sorry, but you don't appear to be logged in, or don't have access to this gallery. Please try again. Hmmmm... but I got into it!!!
Hi Sid, you're using moorephoto.smugmug.com ? I cannot replicate this behavior.
Gaa! And I called you "Sid" not Seymore sorry about that....
It's alright Greg. No worries!
So, Any ideas on which cookies I need to deal with? I did find, and DEL, the following: seymore@smugmug[1].txt & seymore@moorefoto.smugmug[2].txt. However the moorefoto.smugmug has not reappeared. :cry Any thoughts for me Andy.
ps: I know you're a MAC guy. But let me know if you have any thoughts.
Comments
My Photos
Thoughts on photographing a wedding, How to post a picture, AF Microadjustments?, Light Scoop
Equipment List - Check my profile
Jos
It's Tuesday, and that means that it's only about 80% uptime for me. Not good.
And things are still slow.
Wait a second. Update us again, I just checked and it's lighting fast.
Hopefully some lessons were learned on this. Please email us for major outages.
http://cjkphoto.smugmug.com
Just to be clear, I'm not connected to SM in any way other than I am a happy customer... even with the issues today. Yeah, the slowness is driving me nuts, but I gotta point out (again) that over at pbase right now (another very popular photo site), people with paid accounts can't even upload photos (and this has been going on for four days now) and pbase is ignoring any questions about what is going on. It's rumored that the owners may be on their way to Burning Man, BTW.
But I look through the threads here, and I see several responses from the SM CEO himself (Don, you're not the Burning Man type? Or is there still time to head over?) And I gotta say Andy Williams is absolutely amazing when it comes to customer service-- yes, he's with SM-- and he's helped me out so much in the past it's amazing. And he's been posting here all day too.
So anyway, just wanted to offer up another man's perspective. I'll bet the SM folks are scrambling to fix the problems-- and honestly, I'd rather they work on that than waste time chiming in here! Anyways, long ago I complained once on dpreview about smugmug being slow and some guy responded that if I wasn't happy, I should set up my own website on my own server. Of course his comment steamed me-- but he was right. And when I researched my own site on a server and the design involved and the updating and cost and all that, well, smugmug started to seem like a mighty good deal again.
And just so you know, I've certainly posted my share of "WTF is going on with SM?!" and every time, I've had a SM person (sometimes even a customer) talk some sense into me. So use this downtime to catch up on post-production, design a postcard promo, call some potential clients... yeah, yeah easy for me to say, right? But ironically, photographers actually used to exist before websites.
So what did I do today since my website is basically too slow to use (and I can't upload anything to my backup-- pbase)? I actually met in person with a potential client and booked a paid shoot. She didn't care about my website problems-- she cared about my photography skills.
Portland, Oregon Photographer Pete Springer
website blog instagram facebook g+
Five of us were on the move team last night including the three guys who are most critical for performance tuning. They're on the case as we speak but did take some hours for sleep the first half of today.
We have 26 new servers on the way that had to wait for the new data center before we could install them.
Thanks,
Baldy
http://photos.mikelanestudios.com/
I'm with you there.
It has to be said that SM consistantly do their best.
That might not sound like much when things don't go smoothly- and I'll complain along with the rest when Murphy joins in as well, but that doesn't mean I don't appreciate what they do right, I do.
I understand things go wrong sometimes, and of course it causes much gnashing of the teeth, renting of raiment and so forth when it does, but I put it down to experience
SM consistently doing their best however means that they learn, and demonstrate that they learn, from their mistakes; are constantly striving to make SM a better experience ( and generally succeeding!) and show a very human face, (which has a lot of value AFAIC) are always innovating and do have the best customer service I have seen so far on the net, and are good value. Their best is, as far as I can see for the service they offer, the best on the net, (just ;-))
So their best is good enough for me
OH - and they are Mac afficionados
...pics..
I can tell you for example that I've had yahoo.com mail/dsl and hosting services and they never let me down -- so lets encourage SM to look up to the big boys not the garage type operations -- we will all benefit in the end.
I personally want SM to be the best of the best.
Things are working much better now by the way!
I love it!
Actually, those haven't arrived yet. But we have space for them now
http://photos.mikelanestudios.com/
Wow... I'm impressed and glad that I didn't get torn to shreds with my speaking my mind earlier. I'm glad that it was taken in the context it was meant.. (merely an observation from a newcomer).
The service and customer service is awesome.
Thanks SM for taking the initiative to make things better, and forgive me for my impatience and momentary lapse of trust.
Brett
Have had a smugmug account for over a year and lurked here once in awhile. Had to de-lurk to tell you that your uptime is very impressive, the maintenance periods are short and sweet, and everytime there's been maintenance it's been followed by a vast improvement. Every e-mail I've sent to support has been answered with speed and been very helpful. Keep up the good work and take this as a huge pat on the back for this very successful upgrade!
So count me in for a little check box on the control panel to give me notifications.
Just take the picture
Pictures are at available at:http://www.ballentphoto.com
My Blog: http://ballentphoto.blogspot.com
But the intentions were for nothing but the best.
As I said before, lessons to be learned. Not everyone is perfect.
And uber photo hosting sites offering a huge variety of services isn't a defined science like say running a simple bulletin board.
It just happened to be really bad timing for me and others that have been vocal about it.
It looks like the fun factor returned, off to more uploading and browsing.
http://cjkphoto.smugmug.com
Portfolio • Workshops • Facebook • Twitter
Being in the computer business, yep, downtime for maintenance
happens - not a big issue if the end results are benefitical !
(you can even www.askdrz.com - lol - ok - that was cheap but you can win some cool stuff - even a car !)
Good job smugmug - yea
love the znet video - cool marketing stuff !
- jr
SmugMug Sites - Creative Examples
Favorite Images and SmugMug Designs
Lee
Dna
I'll log in, and when I goto another page, I'm logged out again. And to view any hidden galleries, I have to log in again. This happen no matter where I go... and it happens on all IE windows.
BTW, cleared the cache, IE6 under W2k/SP4. I also rebooted my machine this morning. So, tell me that this is not on my end...
UPDATE: just got the following: I'm sorry, but you don't appear to be logged in, or don't have access to this gallery. Please try again. Hmmmm... but I got into it!!!
Question to self: Would SmugMug alert if cookie settings are not correct?
My Photos
Thoughts on photographing a wedding, How to post a picture, AF Microadjustments?, Light Scoop
Equipment List - Check my profile
Portfolio • Workshops • Facebook • Twitter
That said, I would also be in favour of an 'opt-in' email before known downtime starts, plus I think that the suggestion of a countdown timer showing when the anticipated work will finish (which can be adjusted by SM as need dictates) would be really useful - especially for overseas users. PST doesn't mean a lot to many people in the UK - so it would be good to just have an indication of how long the site will be down for - thanks!
Portfolio • Workshops • Facebook • Twitter
It's www.mooreFoto.smugmug.com Andy...
Portfolio • Workshops • Facebook • Twitter
So, Any ideas on which cookies I need to deal with? I did find, and DEL, the following: seymore@smugmug[1].txt & seymore@moorefoto.smugmug[2].txt. However the moorefoto.smugmug has not reappeared. :cry Any thoughts for me Andy.
ps: I know you're a MAC guy. But let me know if you have any thoughts.
Analytics (and others like them) can't track hits directly to a photo's URL.