First slow, then totally inaccessible pro level site

Lex

www.fotogafer.com

I seem to go through this again and again, I got to say, it's frustrating beyond reproach!

Yet, every time, I seem to be able to get to the forum fine. Maybe they need to put our images and site on the forum server!

Edit, currently it's taking 1 minute for the main page to display, totally unacceptable!

I guess there is the possibility it's my go daddy link with the smugmug connection, I don't know, but I wish we could figure it out.

gcrider

Same Here
It's taking forever just to get into the control panel. I have been noticing a lot of slow downs in my area (geographically) from several different locations for a number of months now. It is discouraging, especially when sending clients to a private proof gallery for reviews.

TalkieT

Ouch... 48 - 83 seconds for mine!!!
OK, something is getting screwy here... My site is www.nzsnaps.com

I just tried it and froma fast connection here in New Zealand, it took 48 seconds from hitting enter before the page started to render (FF2.0.0.4 on XPSP2) and then only 2 more seconds to complete loading.

Second attempt 5 minutes later took 69 seconds to start and 2 seconds to complete loading.

Third time, 83 seconds to start rendering, 2 seconds to complete.

Fourth time, 49 seconds, and 2 seconds to complete.

I can't find any sites apart from smugmug based sites that have this massive delay.

If you're in the US, or on a really fast connection, PLEASE take a moment to load

http://www.nzsnaps.com

and post here how long it took to start rendering and how long to complete rendering. Please post where you are from and what connection you're on.

Cheers - Neil Gardner

Lex wrote:

www.fotogafer.com

I seem to go through this again and again, I got to say, it's frustrating beyond reproach!

Yet, every time, I seem to be able to get to the forum fine. Maybe they need to put our images and site on the forum server!

Edit, currently it's taking 1 minute for the main page to display, totally unacceptable!

I guess there is the possibility it's my go daddy link with the smugmug connection, I don't know, but I wish we could figure it out.

denisegoldberg

TalkieT wrote:

If you're in the US, or on a really fast connection, PLEASE take a moment to load

http://www.nzsnaps.com

Cheers - Neil Gardner

Neil -
For whatever it's worth, I don't think it's an international access issue. Accessing your site and mine are both taking longer than normal right now. I have to assume it's a smugmug-wide problem. And yes, I am in the US.

--- Denise

A little later... now I can't access the site at all.

slimuncled

I am having the same problem.

It is VERY frustrating. I hope that there are no people trying to access my site.

Also, in the last 24 hours I have tried to upload many photo's and have had to retry the upload because it failed.

This isn't the first time I have noticed a large speed problem.

ShebaJo

Same here, either slow, or no go.

dgrin is fast though.

rkw624

Same here
Can't get in at all. It's now 7:56pm EST.

jim_h

something's wrong
It's still accessible, but unuseably slow right now.

stefeb

I just joined the slow club. Can't do anything. Server freeze?

Let us know what's happening.

KMCC

57 seconds here for the home page to load.

This is becoming far too commonplace.

Trace route attached:

1 gw2.sv3.smugmug.net (10.27.27.11) 0.132 ms 0.139 ms 0.172 ms
2 r2.sv1.smugmug.net (63.81.134.2) 6.924 ms 12.060 ms 1.779 ms
3 r1-ge02.dc3.smugmug.net (10.1.1.6) 82.045 ms 84.276 ms 89.910 ms
4 eqix-hagg-pri.asbn.twtelecom.net (206.223.137.6) 82.337 ms 82.685 ms 82.427 ms
5 * core-01-so-4-1-0-0.asbn.twtelecom.net (66.192.255.232) 82.679 ms core-02-so-4-1-0-0.asbn.twtelecom.net (66.192.255.226) 82.588 ms
MPLS Label=213003 CoS=0 TTL=1 S=0
6 66.192.240.18 (66.192.240.18) 83.040 ms peer-01-ge-1-0-0-1.asbn.twtelecom.net (64.129.249.18) 87.944 ms 83.987 ms
7 bor01.va-ashburn0.ne.earthlink.net (206.223.115.32) 82.775 ms 83.012 ms 82.895 ms
8 bor01-p3-1.ga-atlanta0.ne.earthlink.net (209.165.110.77) 83.574 ms 83.509 ms 83.775 ms
9 cor01-vl-10.ga-atlanta0.ne.earthlink.net (207.69.223.158) 83.584 ms 83.628 ms 83.655 ms
10 dir03-vl-96.ga-atlanta0.ne.earthlink.net (209.165.96.4) 86.571 ms 85.482 ms 86.445 ms
11 199.174.118.3 (199.174.118.3) 86.162 ms abd03-g4-0-0.ga-atlanta0.ne.earthlink.net (199.174.117.227) 83.798 ms 199.174.118.3 (199.174.118.3) 83.683 ms
12 * * *
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PhotoUnit

Me Too..... I have also had repeated problems with sloooooooow access..... What gives

jbr13

Mine is running slow as Heelll still! Any news on what is going on or when it will be fixed


J

PhotoUnit wrote:

Me Too..... I have also had repeated problems with sloooooooow access..... What gives

DJKennedy

jbr13 wrote:

Mine is running slow as Heelll still! Any news on what is going on or when it will be fixed


J

Mine is so slow that you'd think it was actually down all together. Odd that no one from SM has come in to say something by now.

DJKennedy

DJKennedy wrote:

Mine is so slow that you'd think it was actually down all together. Odd that no one from SM has come in to say something by now.

As I type this, I've waited 3 mins 30 seconds for the site to load. THats 3 mins 15 seconds too long

EDIT: over 4 mins and all I have is a gallery page with no thumbs, or larger image (to the right). Just the little SM circle/arrow dealy indicating that its loading still. Oops, 5 mins.

devbobo

Hey Guys,

wireless is looking into the problem.

Cheers,

David

Lex

DJKennedy wrote:

Mine is so slow that you'd think it was actually down all together. Odd that no one from SM has come in to say something by now.

While I love the community orientation of the forum, and sites for photos, I can definitely say if this is not corrected, I will not renew at any level, let alone pro. I can support my own photos, albeit even if I have to come up with software to handle them

I hate to beat a horse while it's down, but the masses are building here, while we are not ready to linch someone yet, we are collectively definitely feeling shortchanged for our investment in the Smugmug community.

A week or two ago, same thing. Frequently, I hit intermittent spurts. but I cannot even begin to try and run a business like this, it will not work. Good thing I haven't started selling photos yet in reality. I feel for people that actually are productive, well when things work.

Thanks for letting me know folks I am not alone. Misery doesn't really love company here though...

PhotoUnit

Lex wrote:

While I love the community orientation of the forum, and sites for photos, I can definitely say if this is not corrected, I will not renew at any level, let alone pro. I can support my own photos, albeit even if I have to come up with software to handle them


Me too..... Seems to be slow a lot....... Business must be good.... So good it's taxing their resouces.......Bill

TalkieT

Smugmug are almost always amazingly helpful and responsive!

Lex wrote:

(snip)I hate to beat a horse while it's down, but the masses are building here, while we are not ready to linch someone yet, we are collectively definitely feeling shortchanged for our investment in the Smugmug community.
(snip)

Even though I'm frustrated by the obvious problems at the moment, I think we all need to keep in perspective that Smugmug are unfailingly communicative and helpful. Name another reasonably big site/service where the founders and many of the hands on tech staff actually answer individual posts by users!

I've had a number of small problems with Smugmug, some my fault, some transient issues with SM, and some are gaps in their product offerings, but at no stage have I ever felt brushed off or not listened to.

I'm sure we'll have a typically detailed answer as to what happened shortly, and an answer as to whether we can expect a quick resolution.

Cheers - Neil Gardner

duren

Thanks
Thanks for that perspective, Neil.

- bob

TalkieT wrote:

Even though I'm frustrated by the obvious problems at the moment, I think we all need to keep in perspective that Smugmug are unfailingly communicative and helpful. Name another reasonably big site/service where the founders and many of the hands on tech staff actually answer individual posts by users!

I've had a number of small problems with Smugmug, some my fault, some transient issues with SM, and some are gaps in their product offerings, but at no stage have I ever felt brushed off or not listened to.

I'm sure we'll have a typically detailed answer as to what happened shortly, and an answer as to whether we can expect a quick resolution.

Cheers - Neil Gardner

johng

I just got this message from a client:

" I am trying to order some of the pictures that you took in May for our team. For some reason, the webpage is always very slow, which I am sure is due in part to the images, but I can't get it to advance to the 3rd and 4th pages, where the pictures that I am looking for are. Do you have any tips? I have tried all day."

Of course I have no tips. It's the third complaint I've received in the last year regarding issues getting at my website. Smugmug has always had great customer service and I've stayed with them for that reason. But these recurring issues of availability (and yes there have been several over the last year) are a cause for concern. I have a very speculative business - Sports Photography. If/when my clients can't get to my site it is possible they simply don't come back.

The least SM could do is have a message display to users who try to access the sites explaining it's a problem on Smugmug that is being fixed.

And, as I've said in the past - some notification to Pro level business partners that there is a problem.

photogmomma

devbobo wrote:

Hey Guys,

wireless is looking into the problem.

Cheers,

David

Any word on what's going on and an ETA?

Thanks!

jdouglass@jfti.com

Same Here
?????????????????????

HoyBoy

I hate to jump on the band wagon, but I also want you to understand how frustrating this is.

The site is not usable right now. It takes minutes to load an image or a page. I've been reading on other forums of people have just signed up or are about to sign up who are going elsewhere because they are so frustrated.

I hope that whatever the problem is will be resolved quickly.

I hate to admit it, but I'm due for renewal in a month or 2 and was actually considering upgrading to pro. Right now I'm re-thinking that decision. I wish this weren't the case.

Ric Grupe

johng wrote:

And, as I've said in the past - some notification to Pro level business partners that there is a problem.

Non-pro users are frustrated too.

Lex

Sorry Neil, I shared that perspective WEEKS ago when the site experienced many issues, now, it's just grown old and intollerable that every time I want to upload, or every time I do something as simple as wanting to access one of my photos to reference in a forum writeup, it's inaccessable, like this one:

http://www.nikoncafe.com/vforums/showthread.php?t=122562

I added one photo, then couldn't access the site to add additional ones, so my impact of my attempt at a photo journal on Elkmont is trash.

I don't have time to sit around and play a waiting game on site sofware and accessibility. I work full time, run a business, and try to do photography, when I am here, I'm on a timeline and need to get done what I am attempting to do. I don't have the luxury of coming back an hour later or two hours etc...

stefeb

Shot a motorcycle race today. Timing is of the essence. I had to use a competitor's (to SmugMug) website, and sign on for a trial basis just so I could have a place to post my pictures for client approval.

SmugMug - At least let us know what is going on. Your silence is worse then the unresponsive website.

bwg

stefeb wrote:

Shot a motorcycle race today. Timing is of the essence. I had to use a competitor's (to SmugMug) website, and sign on for a trial basis just so I could have a place to post my pictures for client approval.

SmugMug - At least let us know what is going on. Your silence is worse then the unresponsive website.

Hey Guys,

We are aware that some folks are getting unresponsive sites. The engineers have been notified and we hope to have the site back up to normal speed shortly.

Thanks for your patience.

stefeb

bigwebguy wrote:

Hey Guys,

We are aware that some folks are getting unresponsive sites. The engineers have been notified and we hope to have the site back up to normal speed shortly.

Thanks for your patience.

Thank you for letting us know something, it is appreciated.

cjyphoto

Same thing going on for me. Was going to send a link to a potential client and I couldn't even access the image myself! I left PBase because the site seemed to continually get slower and slower and many times unusable. The same thing seems to be happening here. I've spent a lot of time setting things up the way I like on SmugMug. I also maintain a Zenfolio site with most of the same images and those who know about the choice choose to browse my Zenfolio site. If and when they add pro features similar to Smug I hope they are ready for the tidal wave of disgruntled SmugMug users that may be coming their way to try out Zenfolio.

richmoffitt

I'm already noticing a pretty big speed increase. What changed?

Ping time didn't change dramatically, but site load time did. Thanks... whatever you did.

DJKennedy

Seems back to normal...