Site Speed???

Mike Kalcevic · May 3, 2009

What's been going on with SM's speed lately?? For the last week, it's been chugging along at the speed of smell...

Andy · May 3, 2009

the speed of smell?

We're really concerned about speed. If you can do some diagnostics, we can help. First, tell us what site you're browsing, exactly, and then also are you on a mac or pc? From work or from home? Wired or wireless? What is your ISP please?

Thanks - we'll help!

Mike Kalcevic · May 3, 2009

Andy wrote:

the speed of smell?

We're really concerned about speed. If you can do some diagnostics, we can help. First, tell us what site you're browsing, exactly, and then also are you on a mac or pc? From work or from home? Wired or wireless? What is your ISP please?

Thanks - we'll help!

I've been trying to do some work on my site over the last week or so, and it seems to be running a LOT slower than it normally does. www.mekphotography.com, PC-XP, home, Wireless-N with gigabit routers, Comcast cable ISP. Wireless connection speed is between 117-130 MBPS, internet speeds are as tested: http://www.speedtest.net/result/465771297.png.

I've just been having a lot of trouble just navagating my site lately. Pages don't want to load fast.

Obviously, I don't really like this as it's a turn off for potential clients.

Andy · May 3, 2009

Hi Michael, we need to see the speedtest to SmugMug @ San Jose, not the server you tried.

Also, can you run a traceroute for us?

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

Thanks. I'd also like you to flush cache comepletly, and try browsing http://mekphotography.smugmug.com/

Thanks, standing by!

Mike Kalcevic · May 3, 2009

Andy wrote:

Hi Michael, we need to see the speedtest to SmugMug @ San Jose, not the server you tried.

Also, can you run a traceroute for us?

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

Thanks. I'd also like you to flush cache comepletly, and try browsing http://mekphotography.smugmug.com/

Thanks, standing by!

Speed test at SM: http://www.speedtest.net/result/465774793.png

Tracerout results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Michael Kalcevic>tracert www.smugmug.com

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 7 ms c-69-250-24-1.hsd1.md.comcast.net [69.250.24.1]

3 10 ms 7 ms 7 ms ge-1-22-ur01.newtowson.md.bad.comcast.net [68.86
.255.253]
4 6 ms 6 ms 5 ms te-9-1-ur02.newtowson.md.bad.comcast.net [68.86.
252.10]
5 8 ms 7 ms 6 ms te-9-2-ur01.parkville.md.bad.comcast.net [68.87.
129.133]
6 8 ms 7 ms 7 ms 68.85.130.205
7 12 ms 11 ms 12 ms pos-0-11-0-0-cr01.newyork.ny.ibone.comcast.net [
68.86.90.21]
8 13 ms 14 ms 13 ms pos-0-1-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.42]
9 14 ms 11 ms 11 ms 75.149.229.50
10 92 ms 89 ms 91 ms te-8-3.bbr1.ash1.bandcon.com [216.151.179.225]
11 92 ms 89 ms 90 ms te-3-2.bbr1.chi1.bandcon.com [216.151.179.189]
12 89 ms 96 ms 91 ms te-3-2.bbr1.sjc1.bandcon.com [216.151.179.185]
13 108 ms 88 ms 90 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.51.38.59]
14 87 ms 88 ms 87 ms www.smugmug.com [208.79.45.23]

Trace complete.

I'll dump my cache and try the long address.

Mike Kalcevic · May 3, 2009

The http://mekphotography.smugmug.com/ isn't going any faster...

SteveM · May 3, 2009

Mike Kalcevic wrote:

The http://mekphotography.smugmug.com/ isn't going any faster...

Hi Mike,

Can you run a trace from SmugMug to you as well, here:

http://www.smugmug.com/homepage/traceroute.mg while logged in?

Mike Kalcevic · May 3, 2009

SteveM wrote:

Hi Mike,

Can you run a trace from SmugMug to you as well, here:

http://www.smugmug.com/homepage/traceroute.mg while logged in?

Results from this one:

traceroute to 69.250.27.173 (69.250.27.173), 30 hops max, 40 byte packets
1 10.27.3.3 (10.27.3.3) 1.183 ms 0.896 ms 0.938 ms
2 (208.79.45.3) 11.035 ms 11.054 ms 11.105 ms
3 (208.79.45.2) 4.922 ms r2-ge07.sv1.smugmug.net (10.1.1.1) 5.290 ms (208.79.45.2) 4.908 ms
4 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 1.957 ms 2.144 ms 1.941 ms
5 ae-3-89.edge1.SanJose1.Level3.net (4.68.18.142) 2.075 ms 1.854 ms 1.855 ms
6 COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.34) 3.924 ms COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.30) 3.994 ms 3.981 ms
7 pos-0-8-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.85.82) 10.763 ms 10.855 ms 10.879 ms
8 pos-0-15-0-0-cr01.dallas.tx.ibone.comcast.net (68.86.85.138) 44.900 ms 44.827 ms 44.834 ms
9 pos-0-13-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.85.254) 66.367 ms 66.323 ms 66.335 ms
10 pos-0-7-0-0-cr01.mclean.va.ibone.comcast.net (68.86.85.70) 77.232 ms 77.238 ms 77.223 ms
11 pos-0-11-0-0-ar03.capitolhghts.md.bad.comcast.net (68.86.90.34) 77.479 ms 77.551 ms 77.090 ms
12 68.85.130.13 (68.85.130.13) 83.916 ms 84.190 ms 84.115 ms
13 68.85.130.206 (68.85.130.206) 83.726 ms 83.325 ms 83.179 ms
14 te-9-2-ur02.newtowson.md.bad.comcast.net (68.87.129.134) 83.591 ms 83.546 ms 83.742 ms
15 68.85.80.233 (68.85.80.233) 83.585 ms 83.810 ms 83.621 ms
16 68.86.255.254 (68.86.255.254) 114.321 ms 114.310 ms 114.263 ms
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

SteveM · May 3, 2009

Mike Kalcevic wrote:

Results from this one:

traceroute to 69.250.27.173 (69.250.27.173), 30 hops max, 40 byte packets

Perfect, Mike. Thanks.

Your traceroutes look nice and clean, but that Speedtest is really wacky.

We're going to check in with our Operations guys on this. Stay tuned and sorry for the delay!

macmoov · May 3, 2009

Slow for me as well
I just signed up to smugmug on Friday and I'm noticing it is very slow as well. I have been trying to configure my site all weekend and it has been very frustrating with poor page loads and timeouts.

My site location is http://macmoov.smugmug.com/

Here is my speed test.

And my traceroute

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 2 ms 1 ms 1 ms L100.WASHDC-VFTTP-10.verizon-gni.net [72.83.120.
1]
3 3 ms 3 ms 3 ms G9-3-510.WASHDC-LCR-05.verizon-gni.net [130.81.1
05.70]
4 13 ms 7 ms 4 ms so-4-2-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.28.144]
5 7 ms 7 ms 7 ms 130.81.17.197
6 7 ms 14 ms 7 ms tge13-4.fr4.iad.llnw.net [69.28.156.221]
7 12 ms 12 ms 12 ms tge4-1.fr4.lga.llnw.net [69.28.171.154]
8 31 ms 36 ms 30 ms tge8-4.fr3.ord.llnw.net [69.28.172.198]
9 85 ms 82 ms 91 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
10 81 ms 88 ms 81 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
11 89 ms 89 ms 89 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]

12 82 ms 82 ms 81 ms www.smugmug.com [208.79.45.23]

Trace complete.

Here is the trace from your location:
1 10.27.3.3 (10.27.3.3) 0.337 ms 1.429 ms 1.739 ms
2 208.79.45.3 (208.79.45.3) 9.461 ms 4.409 ms 3.009 ms
3 r2-ge07.sv1.smugmug.net (10.1.1.1) 10.833 ms 4.723 ms 208.79.45.2 (208.79.45.2) 2.676 ms
4 ge3-1.fr3.sjc.llnw.net (208.111.152.77) 11.714 ms 8.655 ms 1.493 ms
5 130.81.14.33 (130.81.14.33) 1.360 ms 1.330 ms 1.441 ms
6 ge-5-0-0-0.SJC01-BB-RTR1.verizon-gni.net (130.81.17.228) 4.657 ms 4.365 ms 4.364 ms
MPLS Label=486352 CoS=0 TTL=1 S=0
MPLS Label=536882 CoS=0 TTL=1 S=0
7 ge-3-2-0-0.CHI01-BB-RTR1.verizon-gni.net (130.81.17.42) 53.880 ms 53.680 ms 53.623 ms
MPLS Label=640705 CoS=0 TTL=1 S=0
MPLS Label=536882 CoS=0 TTL=2 S=0
8 * so-14-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net (130.81.19.108) 99.293 ms *
9 so-9-0-0-0.RES-BB-RTR2.verizon-gni.net (130.81.19.89) 99.935 ms 79.562 ms 79.968 ms
MPLS Label=536882 CoS=0 TTL=1 S=0
10 P14-0.WASHDC-LCR-02.verizon-gni.net (130.81.29.219) 79.441 ms 79.468 ms 79.360 ms
11 P13-0.WASHDC-LCR-04.verizon-gni.net (130.81.27.213) 82.235 ms 82.211 ms 81.855 ms
MPLS Label=22955 CoS=0 TTL=1 S=0
12 P12-0.WASHDC-LCR-06.verizon-gni.net (130.81.27.211) 81.883 ms 82.100 ms 82.338 ms
MPLS Label=13383 CoS=0 TTL=1 S=0
13 L1.WASHDC-VFTTP-10.verizon-gni.net (130.81.242.200) 83.154 ms 82.139 ms 82.902 ms
MPLS Label=17 CoS=0 TTL=1 S=0
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Traceroute complete! That wasn't so bad, was it?

Looks like the problem is in the Maryland area.

Mike Kalcevic · May 3, 2009

SteveM wrote:

Perfect, Mike. Thanks.

Your traceroutes look nice and clean, but that Speedtest is really wacky. We're going to check in with our Operations guys on this. Stay tuned and sorry for the delay!

Thanks Steve and Andy!

Please keep me posted. mike@mekphotography.com

badfish · May 3, 2009

OK, retracted my post. Site is slow, please fix.

Thanks

macmoov · May 3, 2009

Here is the speed test to smugmug from my location

hendie · May 3, 2009

Mine is slow as well

Andy · May 3, 2009

Our CEO & Chief Geek is looking into the speed issue, thanks guys for your patience.

bikelanta · May 3, 2009

Hi Andy,

Thanks for helping us to work on this item. I posted in a similar message thread about a week ago with my traceroute results. I tend to hop between multiple locations and multiple hardware/software combinations. Namely a Mac Mini using both Safari and Firefox. Also working on a Windows XP system using Chrome or Firefox, which is a laptop, so I connect in various places. I'm still running into the slow speed issue at all of these locations. It's something that began happening within the last two weeks or so, because previously the site has been blazingly fast for me. These days, there are times where things are running fine and then the site will hang. It happens whether uploading photos, viewing photos, deleting photos, trying to access the control panel, etc.

I just ran a traceroute using the Windows machine and got the following:

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms www.smugmug.com [208.79.45.23]
2 2 ms 3 ms 1 ms 10.0.0.1
3 3 ms 3 ms 2 ms 38.101.245.161
4 3 ms 3 ms 3 ms 38.101.245.153
5 20 ms 3 ms 3 ms 38.101.245.113
6 13 ms 10 ms 4 ms 38.101.245.85
7 9 ms 21 ms 4 ms 38.101.245.97
8 5 ms 8 ms 10 ms 38.101.245.77
9 14 ms 24 ms 25 ms cr1.atl.celairo.com [38.101.245.62]
10 8 ms 25 ms 5 ms fa0-19.na01.b000173-0.atl01.atlas.cogentco.com [
38.104.182.13]
11 10 ms 6 ms 6 ms gi1-31.3801.ccr01.atl01.atlas.cogentco.com [66.2
8.5.241]
12 34 ms 37 ms 47 ms te3-1.mpd01.iah01.atlas.cogentco.com [154.54.24.
6]
13 27 ms * 23 ms te8-1.mpd02.iah01.atlas.cogentco.com [154.54.2.1
42]
14 63 ms 68 ms 62 ms te3-1.mpd02.lax01.atlas.cogentco.com [154.54.0.2
41]
15 68 ms * 86 ms te3-2.mpd01.lax05.atlas.cogentco.com [154.54.6.1
90]
16 68 ms 63 ms 62 ms Tenge6-3-10000M.ar3.LAX2.gblx.net [64.215.195.15
3]
17 100 ms 73 ms 86 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [6
4.214.196.246]
18 67 ms 79 ms 76 ms www.smugmug.com [208.79.45.23]

Trace complete.

I hope this helps to determine where the issues might be.

T.J.

Allen · May 3, 2009

I'm having problems also ever since updating to FF 3.0.10 . FF memory is usually just over 100k but after awhile it climbs to 300k and once to over 500k. Delayed typing, slide mouse down tools menu and have to hover item for 5s before it highlights. Whole page draws but thumbs and photos take 5-20 seconds to show. Links like breadcrumb not active for 5-10 sec.

Actually was using 3.0.9 and updated to .10 hoping it would fix the slowness, no go. Anyway it seems like FF is not playing with Smug.

Closing FF and restarting clears it but soon it is back to slow. Clearing cache/cookies made no diff.

Normal browsing logged off memory max's at about 165k. Only when logged in using tools like crop thumbnail, move to gallery, etc. does the memory bloom.

jfriend · May 3, 2009

Allen wrote:

I'm having problems also ever since updating to FF 3.0.10 . FF memory is usually just over 100k but after awhile it climbs to 300k and once to over 500k. Delayed typing, slide mouse down tools menu and have to hover item for 5s before it highlights. Whole page draws but thumbs and photos take 5-20 seconds to show. Links like breadcrumb not active for 5-10 sec.

Actually was using 3.0.9 and updated to .10 hoping it would fix the slowness, no go. Anyway it seems like FF is not playing with Smug.

Closing FF and restarting clears it but soon it is back to slow. Clearing cache/cookies made no diff.

Normal browsing logged off memory max's at about 165k. Only when logged in using tools like crop thumbnail, move to gallery, etc. does the memory bloom.

In case you use Firebug, I've seen this same problem caused by Firebug. The problem always goes away for me if I restart Firefox or haven't used Firebug since starting Firefox. It does not always occur after using Firebug - just sometimes.

Allen · May 3, 2009

jfriend wrote:

In case you use Firebug, I've seen this same problem caused by Firebug. The problem always goes away for me if I restart Firefox or haven't used Firebug since starting Firefox. It does not always occur after using Firebug - just sometimes.

Interesting thought. Guess I'll have to suspend FB until needed. With the
old version I always had it disabled until needed, too many sites had bad
code. Remember being disappointed when it did not have the disable pick
when new version installed some time ago. Hope suspend works the same.

jfriend · May 3, 2009

Allen wrote:

Interesting thought. Guess I'll have to suspend FB until needed. With the
old version I always had it disabled until needed, too many sites had bad
code. Remember being disappointed when it did not have the disable pick
when new version installed some time ago. Hope suspend works the same.

I never have a problem with it until after I've consciously opened it. The latest version I'm using does not do JS debugging on a site until you tell it to - it defaults to off so other site errors don't trigger it.

TalkieT · May 4, 2009

Well, I started graphing both my hostname and smugmug site load speeds a while ago.. These are the graphs for the last 48 hours...

Note that the nzsnaps.com load time is much higher today...

RKnecht · May 4, 2009

.
This seems to be an ongoing issue with my site now. Speed is WAY down and it takes forever to do simple things like customize a gallery or set prices. Customers are also reporting lethargic picture loading.

I have been uploading pictures today and speed is VERY disappointing. I'm not sure what's going on.

ghostrider455 · May 4, 2009

I am having issues with site speed and picture loading at the moment. It seems to only be an issue when you are on the actual smugmug site. Embedded photos work fine.

chrismoore · May 4, 2009

me too, both my site and smugmug.com are PAINFULLY slow. If I were a visitor I would probably give up

mike_k · May 4, 2009

chrismoore wrote:

me too, both my site and smugmug.com are PAINFULLY slow. If I were a visitor I would probably give up

me three:cry
I will check again tonight - if it's still slow I will post a traceroute

psenior1 · May 4, 2009

I've had two different customers call me this evening regarding the speed of my site - images taking forever or not loading at all plus painfully slow site naviagation. It doesn't seem much better for me either...

Dogdots · May 4, 2009

I see I'm not the only one having problems. Any ideas as to why?

Tim Kamppinen · May 4, 2009

My site is doing the same thing, and just started it today.

Andy · May 4, 2009

Our Operations Engineers are looking into this right now, folks. Thanks for your patience while we check.

tykemama · May 4, 2009

Slow Mac...
My site hasn't had its coffee today... sounds like a few others are in the same boat.
I'm a Mac - OS 10.5.6 2.8GHz Intel Core 2 Duo processor... 4GB memory. Cable internet connection. Did I miss anything?

I did the traceroute/Mac instructions, and here are my results:
Traceroute has started ...

traceroute to www.smugmug.com (208.79.45.23), 64 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 1.520 ms 1.259 ms 1.208 ms
2 bc1041.bendcable.com (66.220.104.1) 16.033 ms 13.212 ms 8.392 ms
3 216.228.160.67 (216.228.160.67) 15.493 ms 9.060 ms 10.042 ms
4 66.62.56.41 (66.62.56.41) 24.940 ms 22.287 ms 33.157 ms
5 slc1-core-01.360.net (66.62.5.1) 38.683 ms 39.320 ms 35.697 ms
6 lax1-core-02.360.net (66.62.3.5) 36.523 ms 37.048 ms 35.609 ms
7 lax1-edge-01.360.net (66.62.5.195) 38.803 ms 35.906 ms 35.601 ms
8 ge3-17.fr4.lax.llnw.net (68.142.78.121) 35.533 ms 36.464 ms 42.329 ms
9 tge1-3.fr3.sjc.llnw.net (69.28.171.118) 51.549 ms 56.602 ms 52.894 ms
10 smugmug.ge3-1.fr3.sjc.llnw.net (208.111.152.78) 49.882 ms 40.358 ms 39.560 ms
11 lb1.smugmug.net (208.79.45.41) 39.467 ms 39.298 ms 39.501 ms
12 lb1.smugmug.net (208.79.45.41) 42.708 ms !H 39.379 ms !H 37.780 ms !H

MJRPHOTO · May 4, 2009

Sloooooooow
Having the same slow issues for awhile. One of my clients emailed me today he could not view photos.
Please help soon.

mjrphoto.smugmug.com

Site Speed???

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