If I had something to list I would. Site's screaming for most, slow for some. Engineers are on it and I'm letting them work it rather than bother 'em right this moment.
1 10.27.3.2 (10.27.3.2) 0.147 ms 0.443 ms 0.512 ms
2 208.79.45.3 (208.79.45.3) 13.135 ms 12.285 ms 0.907 ms
3 208.79.45.2 (208.79.45.2) 1.306 ms 4.960 ms r2-ge07.sv1.smugmug.net (10.1.1.1) 1.027 ms
4 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 1.139 ms 1.510 ms 1.454 ms
5 vlan89.csw3.SanJose1.Level3.net (4.68.18.190) 9.462 ms 1.616 ms 13.220 ms
6 ae-84-84.ebr4.SanJose1.Level3.net (4.69.134.249) 3.676 ms 14.752 ms 1.574 ms
7 ae-2.ebr4.NewYork1.Level3.net (4.69.135.186) 74.379 ms 70.591 ms 72.430 ms
8 ae-94-94.csw4.NewYork1.Level3.net (4.69.134.126) 70.967 ms 70.363 ms 70.707 ms
9 ae-91-91.ebr1.NewYork1.Level3.net (4.69.134.77) 70.936 ms 70.745 ms 70.891 ms
10 ae-3-3.ebr4.Washington1.Level3.net (4.69.132.93) 75.697 ms 84.833 ms 75.518 ms
11 ae-94-94.csw4.Washington1.Level3.net (4.69.134.190) 75.890 ms 83.774 ms 90.240 ms
12 ae-44-99.car4.Washington1.Level3.net (4.68.17.198) 82.648 ms 81.793 ms 76.733 ms
13 unknown.Level3.net (64.158.57.50) 85.692 ms 84.637 ms 85.254 ms
14 bor02-so-3-1.ga-atlanta0.ne.earthlink.net (209.165.110.73) 83.845 ms 77.133 ms 81.991 ms
15 cor01-vl-10.ga-atlanta0.ne.earthlink.net (207.69.223.158) 82.358 ms 83.919 ms 83.682 ms
16 dir03-vl-96.ga-atlanta0.ne.earthlink.net (209.165.96.4) 78.326 ms 77.700 ms 77.549 ms
17 abd03-g3-0-0.ga-atlanta0.ne.earthlink.net (199.174.117.227) 77.527 ms 77.263 ms abd03-g5-0-0.ga-atlanta0.ne.earthlink.net (199.174.118.3) 77.374 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Traceroute complete
Kent "Not everybody trusts paintings, but people believe photographs."- Ansel Adams Web site
Same problem here but only since last night 05/03/09. Exceptionally slow pageloads and time outs. Speed seems to increase a little bit when logged in as admin. But this doesn't help the customer. Any ideas of how long this will take to fix?
Add me to the list...
Just had a client call complaining because they couldn't get the pictures to load. It seemed to be working fine for me all morning, but its dog slow now...horrible timing because they're trying to place a large order!!! dooh.
It's affecting everything including rss feeds. You can look at my website.
I'm at 7+ minutes trying to get a gallery to load and less than half of the thumbnails are up.
Essentially the gallery is frozen although it appears to be still attempting to load.
Customers are not going to wait 2 minutes, much less over 7 minutes to get a page to load.
--cosigned. Just got my second email in last hour from someone trying to order but can't get my site to load.
This is piss poor timing for me as I am working on a website redesign, and I am just starting to get client inquiries and request....pleaseeee fixit lol.
I'm at 7+ minutes trying to get a gallery to load and less than half of the thumbnails are up.
Essentially the gallery is frozen although it appears to be still attempting to load.
Customers are not going to wait 2 minutes, much less over 7 minutes to get a page to load.
Same here.... it is horribly slow and some pics just won't load. It has been a bit sluggish over the last few days, but not so bad as it is now.
Tracert from Chelmsford, MA:
1 <1 ms <1 ms <1 ms altair.xxxxx.com [158.228.56.3]
2 3 ms <1 ms 5 ms corp-xx-xxxx.xxxxx.com [158.228.12.1]
3 <1 ms <1 ms <1 ms cs-xx-xxx.xxxx.xxxxx.com [158.228.1.4]
4 11 ms 15 ms 7 ms sl-gw33-nyc-4-0-TS4.sprintlink.net [160.81.101.33]
5 7 ms 7 ms 7 ms sl-crs1-nyc-0-5-5-0.sprintlink.net [144.232.6.57]
6 8 ms 13 ms 7 ms te-4-3-0.edge1.NewYork1.level3.net [4.68.110.153]
7 9 ms 17 ms 17 ms vlan79.csw2.NewYork1.Level3.net [4.68.16.126]
8 16 ms 18 ms 17 ms ae-74-74.ebr4.NewYork1.Level3.net [4.69.134.117]
9 85 ms 90 ms 89 ms ae-2.ebr4.SanJose1.Level3.net [4.69.135.185]
10 90 ms 89 ms 76 ms ae-94-94.csw4.SanJose1.Level3.net [4.69.134.254]
11 78 ms 77 ms 77 ms ae-43-99.car3.SanJose1.Level3.net [4.68.18.197]
12 90 ms 89 ms 89 ms SMUGMUG-INC.car3.SanJose1.Level3.net [4.71.112.10]
13 82 ms 77 ms 77 ms www.smugmug.com [208.79.45.23]
Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 5 ms 4 ms L100.LSANCA-VFTTP-28.verizon-gni.net [71.177.18.1]
3 3 ms 4 ms 4 ms P6-1.LSANCA-LCR-06.verizon-gni.net [130.81.58.214]
4 6 ms 7 ms 8 ms so-6-1-3-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.65]
5 7 ms 9 ms 6 ms 130.81.17.227
6 7 ms 7 ms 16 ms tge1-1.fr3.lax.llnw.net [69.28.144.181]
7 6 ms 6 ms 14 ms ve6.fr4.lax.llnw.net [69.28.171.206]
8 17 ms 21 ms 24 ms tge1-3.fr3.sjc.llnw.net [69.28.171.118]
9 25 ms 18 ms 16 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
10 18 ms 17 ms 18 ms www.smugmug.com [208.79.45.23]
Having same issues
I'm on the East coast and Gallery won't load it times out, here is a trace route.
traceroute to www.smugmug.com (208.79.45.23), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 1.553 ms 1.175 ms 1.128 ms
2 blk-7-152-1.eastlink.ca (71.7.152.1) 10.496 ms 12.751 ms 16.589 ms
3 chtw-asr2.eastlink.ca (24.222.226.61) 15.907 ms 12.423 ms 12.754 ms
4 hlfx-br2.eastlink.ca (24.215.102.161) 19.310 ms 17.487 ms 16.507 ms
5 hlfx-br1.eastlink.ca (24.222.79.237) 15.581 ms 15.648 ms 16.027 ms
6 * * *
7 ve5.fr4.yyz.llnw.net (69.28.171.142) 41.446 ms 41.871 ms 41.084 ms
8 tge1-3.fr4.ord.llnw.net (69.28.172.69) 58.110 ms 50.709 ms 50.740 ms
9 ve6.fr3.ord.llnw.net (69.28.172.41) 54.620 ms 50.841 ms 52.808 ms
10 tge1-3.fr4.sjc.llnw.net (69.28.171.66) 134.621 ms 105.036 ms 102.367 ms
11 ve5.fr3.sjc.llnw.net (69.28.171.209) 110.972 ms 103.480 ms 118.694 ms
12 smugmug.ge3-1.fr3.sjc.llnw.net (208.111.152.78) 113.252 ms 107.814 ms 108.510 ms
13 lb1.smugmug.net (208.79.45.41) 110.593 ms 114.648 ms 101.517 ms
14 * lb1.smugmug.net (208.79.45.41) 103.400 ms !H 102.857 ms !H
Similar issue here... started around 2-2:30PM CST today
Hey Andy,
Unfortunately it's not PC nor ISP specific in my case. We have dual T1's at work, dual ISP providers and it's slooooow.... all wired connections. Same problems at home on different PC's.
Now some images will not even load in several galleries.
Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:
http://smugmug.wordpress.com/ updated and I'll post news as I have it. They're working on things as we speak, folks, sorry for the (hopefully) temporary hassle!
it's been pretty slow for me the last 2 days here in sacramento, ca... i see the dreaded "We're having some temporary difficulties. We expect full service to resume shortly. Sorry!" message is up.
http://smugmug.wordpress.com/ updated and I'll post news as I have it. They're working on things as we speak, folks, sorry for the (hopefully) temporary hassle!
I was almost expecting a tweet "Sorry guys, temporary performance issues with SM - be aware your customers may be experiencing problems"
Although I have monitoring on my sm site that does alert me when it goes down, or performance falls below a threshold, most people don't...
http://smugmug.wordpress.com/ updated and I'll post news as I have it. They're working on things as we speak, folks, sorry for the (hopefully) temporary hassle!
READ ONLY MODE!?!
Doh! This is my biggest sales week of the year. I've got 21 galleries to create tonight, and sales over the next week will produce over 30% of my revenue for the entire year. (all in a single week)
Do what you gotta do, but this has got to work. Tonight.
I'll get the pizza delivered to the smugmug offices, since everyone should be working the late shift. Someone else can buy the beer after things are running again.
Doh! This is my biggest sales week of the year. I've got 21 galleries to create tonight, and sales over the next week will produce over 30% of my revenue for the entire year. (all in a single week)
Do what you gotta do, but this has got to work. Tonight.
I'll get the pizza delivered to the smugmug offices, since everyone should be working the late shift. Someone else can buy the beer after things are running again.
Agreed!! I have been trying to upload to a few galleries since last week and it is going SO SLOW.. I really hope you get this fixed tonight!
boy this is frustrating. seems like there have been lots of down times lately.
We're back right now. Read only mode, is not 'down' it means your sites are there, and working -but yes, this means you can't edit or add photos. But I need to carefully make the distinction, as we're the only site that I know of, in our space, that has this.
Down a lot? We take this very seriously, and we've got an amazing record of performance over the years. We're sorry for the spurt of read only modes and maintenance.
Not here... Still getting the experiencing issues banner and now back to service interruption.
They must be having no fun at all. Figures as it is one of my expected busy days as well. ..however I am well over a day behind due to feeling awful today and stayed mostly in bed. Having just now started going through shots, I am no where near being able to start uploading. So in a way I sorta have an excuse!
We're back right now. Read only mode, is not 'down' it means your sites are there, and working -but yes, this means you can't edit or add photos. But I need to carefully make the distinction, as we're the only site that I know of, in our space, that has this.
Down a lot? We take this very seriously, and we've got an amazing record of performance over the years. We're sorry for the spurt of read only modes and maintenance.
before it went to read only - I got a site down notification. And when I'm trying to post new images for customers it is the same difference to me... potential lost sales.
before it went to read only - I got a site down notification. And when I'm trying to post new images for customers it is the same difference to me... potential lost sales.
Believe me, we know it. But read only is an important feature so in the rare times when we do have to do work on the site, the engineers can do it while still serving up photos.
I'm really sorry we had this issue tonight! Hang in there, and thanks for your patience.
it was back up for like 20 seconds a minute ago and then i get the banner again.. this is too frustrating for me. i'm going to give up even though i need to get these things done this afternoon!
Comments
I just rescaled my graphs and ouch...
Andy, can you confirm there is a problem at the Smugmug end? There's nothing listed on http://smugmug.wordpress.com/
http://www.nzsnaps.com (talkiet.smugmug.com)
Portfolio • Workshops • Facebook • Twitter
MacBook Pro 1.83 Ghz Intel Core Duo
Traceroute:
1 10.27.3.2 (10.27.3.2) 0.147 ms 0.443 ms 0.512 ms
2 208.79.45.3 (208.79.45.3) 13.135 ms 12.285 ms 0.907 ms
3 208.79.45.2 (208.79.45.2) 1.306 ms 4.960 ms r2-ge07.sv1.smugmug.net (10.1.1.1) 1.027 ms
4 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 1.139 ms 1.510 ms 1.454 ms
5 vlan89.csw3.SanJose1.Level3.net (4.68.18.190) 9.462 ms 1.616 ms 13.220 ms
6 ae-84-84.ebr4.SanJose1.Level3.net (4.69.134.249) 3.676 ms 14.752 ms 1.574 ms
7 ae-2.ebr4.NewYork1.Level3.net (4.69.135.186) 74.379 ms 70.591 ms 72.430 ms
8 ae-94-94.csw4.NewYork1.Level3.net (4.69.134.126) 70.967 ms 70.363 ms 70.707 ms
9 ae-91-91.ebr1.NewYork1.Level3.net (4.69.134.77) 70.936 ms 70.745 ms 70.891 ms
10 ae-3-3.ebr4.Washington1.Level3.net (4.69.132.93) 75.697 ms 84.833 ms 75.518 ms
11 ae-94-94.csw4.Washington1.Level3.net (4.69.134.190) 75.890 ms 83.774 ms 90.240 ms
12 ae-44-99.car4.Washington1.Level3.net (4.68.17.198) 82.648 ms 81.793 ms 76.733 ms
13 unknown.Level3.net (64.158.57.50) 85.692 ms 84.637 ms 85.254 ms
14 bor02-so-3-1.ga-atlanta0.ne.earthlink.net (209.165.110.73) 83.845 ms 77.133 ms 81.991 ms
15 cor01-vl-10.ga-atlanta0.ne.earthlink.net (207.69.223.158) 82.358 ms 83.919 ms 83.682 ms
16 dir03-vl-96.ga-atlanta0.ne.earthlink.net (209.165.96.4) 78.326 ms 77.700 ms 77.549 ms
17 abd03-g3-0-0.ga-atlanta0.ne.earthlink.net (199.174.117.227) 77.527 ms 77.263 ms abd03-g5-0-0.ga-atlanta0.ne.earthlink.net (199.174.118.3) 77.374 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Traceroute complete
Kent
"Not everybody trusts paintings, but people believe photographs."- Ansel Adams
Web site
Zwingli,
www.myartfactory.com
That's good to know. It's taking forever for pics to load, if they ever do, for me too.
Thanks!
Just had a client call complaining because they couldn't get the pictures to load. It seemed to be working fine for me all morning, but its dog slow now...horrible timing because they're trying to place a large order!!! dooh.
It's affecting everything including rss feeds. You can look at my website.
www.sileomedia.com
The images in each post are feed from rss feeds, and they are stalling out. This was all working fine pretty much all day for me up until around 4pm.
I'm at 7+ minutes trying to get a gallery to load and less than half of the thumbnails are up.
Essentially the gallery is frozen although it appears to be still attempting to load.
Customers are not going to wait 2 minutes, much less over 7 minutes to get a page to load.
Kent
"Not everybody trusts paintings, but people believe photographs."- Ansel Adams
Web site
--cosigned. Just got my second email in last hour from someone trying to order but can't get my site to load.
This is piss poor timing for me as I am working on a website redesign, and I am just starting to get client inquiries and request....pleaseeee fixit lol.
Same here.... it is horribly slow and some pics just won't load. It has been a bit sluggish over the last few days, but not so bad as it is now.
Tracert from Chelmsford, MA:
When I hear the earth will melt into the sun,
in two billion years,
all I can think is:
"Will that be on a Monday?"
==========================
http://www.streetsofboston.com
http://blog.antonspaans.com
Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 5 ms 4 ms L100.LSANCA-VFTTP-28.verizon-gni.net [71.177.18.1]
3 3 ms 4 ms 4 ms P6-1.LSANCA-LCR-06.verizon-gni.net [130.81.58.214]
4 6 ms 7 ms 8 ms so-6-1-3-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.65]
5 7 ms 9 ms 6 ms 130.81.17.227
6 7 ms 7 ms 16 ms tge1-1.fr3.lax.llnw.net [69.28.144.181]
7 6 ms 6 ms 14 ms ve6.fr4.lax.llnw.net [69.28.171.206]
8 17 ms 21 ms 24 ms tge1-3.fr3.sjc.llnw.net [69.28.171.118]
9 25 ms 18 ms 16 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
10 18 ms 17 ms 18 ms www.smugmug.com [208.79.45.23]
David
Twitter: @WolfSnap
Facebook: http://www.facebook.com/WolfSnapDesigns
SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
photo pop up together. Using nickname.
My Website index | My Blog
I'm on the East coast and Gallery won't load it times out, here is a trace route.
traceroute to www.smugmug.com (208.79.45.23), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 1.553 ms 1.175 ms 1.128 ms
2 blk-7-152-1.eastlink.ca (71.7.152.1) 10.496 ms 12.751 ms 16.589 ms
3 chtw-asr2.eastlink.ca (24.222.226.61) 15.907 ms 12.423 ms 12.754 ms
4 hlfx-br2.eastlink.ca (24.215.102.161) 19.310 ms 17.487 ms 16.507 ms
5 hlfx-br1.eastlink.ca (24.222.79.237) 15.581 ms 15.648 ms 16.027 ms
6 * * *
7 ve5.fr4.yyz.llnw.net (69.28.171.142) 41.446 ms 41.871 ms 41.084 ms
8 tge1-3.fr4.ord.llnw.net (69.28.172.69) 58.110 ms 50.709 ms 50.740 ms
9 ve6.fr3.ord.llnw.net (69.28.172.41) 54.620 ms 50.841 ms 52.808 ms
10 tge1-3.fr4.sjc.llnw.net (69.28.171.66) 134.621 ms 105.036 ms 102.367 ms
11 ve5.fr3.sjc.llnw.net (69.28.171.209) 110.972 ms 103.480 ms 118.694 ms
12 smugmug.ge3-1.fr3.sjc.llnw.net (208.111.152.78) 113.252 ms 107.814 ms 108.510 ms
13 lb1.smugmug.net (208.79.45.41) 110.593 ms 114.648 ms 101.517 ms
14 * lb1.smugmug.net (208.79.45.41) 103.400 ms !H 102.857 ms !H
Hey Andy,
Unfortunately it's not PC nor ISP specific in my case. We have dual T1's at work, dual ISP providers and it's slooooow.... all wired connections. Same problems at home on different PC's.
Now some images will not even load in several galleries.
Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 78 ms 83 ms 81 ms www.smugmug.com [208.79.45.23]
I have 15.6 kbps down, 2623 kbps up.
Regards,
Marc
http://www.marclangille.com
Portfolio • Workshops • Facebook • Twitter
thanks for workin on it, guys!
Standing by.
BTW, I like the artwork.
SmugMug Support Specialist - www.help.smugmug.com
http://www.phyxiusphotos.com
Equine Photography in Maryland - Dressage, Eventing, Hunters, Jumpers
I was almost expecting a tweet "Sorry guys, temporary performance issues with SM - be aware your customers may be experiencing problems"
Although I have monitoring on my sm site that does alert me when it goes down, or performance falls below a threshold, most people don't...
Cheers - N
http://www.nzsnaps.com (talkiet.smugmug.com)
READ ONLY MODE!?!
Doh! This is my biggest sales week of the year. I've got 21 galleries to create tonight, and sales over the next week will produce over 30% of my revenue for the entire year. (all in a single week)
Do what you gotta do, but this has got to work. Tonight.
I'll get the pizza delivered to the smugmug offices, since everyone should be working the late shift. Someone else can buy the beer after things are running again.
Agreed!! I have been trying to upload to a few galleries since last week and it is going SO SLOW.. I really hope you get this fixed tonight!
Well then you would really hate to be creating the 90 galleries I'm behind on. :cry
Andy, thank you for your updates buddy.
Contracts for: WMRRA, Sullivan Race School, AMA, Epic Trackdays, NMC Magazine
***Seattle - Shelton - Portland - Spokane***
boy this is frustrating. seems like there have been lots of down times lately.
www.wellshoot.com
Thank you.
Kent
"Not everybody trusts paintings, but people believe photographs."- Ansel Adams
Web site
Down a lot? We take this very seriously, and we've got an amazing record of performance over the years. We're sorry for the spurt of read only modes and maintenance.
Portfolio • Workshops • Facebook • Twitter
It was up for a few minutes...down again.
They must be having no fun at all. Figures as it is one of my expected busy days as well. ..however I am well over a day behind due to feeling awful today and stayed mostly in bed. Having just now started going through shots, I am no where near being able to start uploading. So in a way I sorta have an excuse!
of course today is the day i need to upload photos for clients. great!!
before it went to read only - I got a site down notification. And when I'm trying to post new images for customers it is the same difference to me... potential lost sales.
www.wellshoot.com
I'm really sorry we had this issue tonight! Hang in there, and thanks for your patience.
Portfolio • Workshops • Facebook • Twitter
I understand that you are all doing the best you can but they only understand minutes? Any rough guesses?