BRJPhoto: When the pipeline is flooded with the backlog of people shove'n terabytes of pixels at it, depending on several variables, your software will time out trying to do its thing. It's all related ....just hang in there and know that the best damn techs around are on it and are greasing up the pipeline to squeeze the backlog through as quickly as possible for us.
I hope you are right. I just switched to creating local JPEGs and uploading them using the "Simple" uploader. That worked fine with no backlogs or delays.
There seems to just be a monstrous queue to process photos right now... I was having the same exact issue. I then gave up on Lightroom and I used the online simple uploader. Two pictures went up fine, but now they have been sitting in the processing queue for almost an hour...
I paid for SmugMug last night, I sure chose the perfect time. I love the set up of the site, but I hope these issues aren't a regular thing.
TheBrady: I've been on SM for over a year and this only the 2nd really big issue I've experienced and no site/service is available 100% of the time. The differentiator, and one of the huge selling points of SM to me was and is the incredible support team they have. You can rest easy knowing you invested in a great service.
I hope you are right. I just switched to creating local JPEGs and uploading them using the "Simple" uploader. That worked fine with no backlogs or delays.
If you have issues after the backlog is cleared, I can assure you that one of the SM Superheroes will be more than happy to get you running on all cylinders again.
I understand the backlog and "processing" issues, not a problem to wait a bit. However, I am still having some pretty slow load times on images in all of my galleries.
I understand the backlog and "processing" issues, not a problem to wait a bit. However, I am still having some pretty slow load times on images in all of my galleries.
cjoconn22: It's all connected. The "system" that is housing the website service (including functionality of uploading, downloading and displaying pages and images) is right now sluggish due to what I understand to be a backlog resulting from an earlier technical issue. It goes back to the "pipe" theory and you can only get so much traffic through a connection (that includes uploading and downloading) at a time. If the pipeline becomes congested then you have slowness, just like a traffic jam at a toll booth.
cjoconn22: It's all connected. The "system" that is housing the website service (including functionality of uploading, downloading and displaying pages and images) is right now sluggish due to what I understand to be a backlog resulting from an earlier technical issue. It goes back to the "pipe" theory and you can only get so much traffic through a connection (that includes uploading and downloading) at a time. If the pipeline becomes congested then you have slowness, just like a traffic jam at a toll booth.
Not that I don't believe you, but I would like to hear that from a smugmug employee. Also, it would be great if we could get an "All Clear" when the backlog has been thinned out. I need to send out email notification that client photos have been posted, but I'm not going to do that until that site is up to full speed.
OK, what gives with the sites slowness?
The past two days of me being on my site has been painful due to the slowness. My galleries take at least a minute to load (there aren't that many and they are not that big), and now I upload one image (approx 3.3 meg in size) and it still isn't done processing after 5 minutes! I have noticed this getting worse over the months and certainly not a feature I enjoy putting up with...
Not that I don't believe you, but I would like to hear that from a smugmug employee. Also, it would be great if we could get an "All Clear" when the backlog has been thinned out. I need to send out email notification that client photos have been posted, but I'm not going to do that until that site is up to full speed.
BRJPhoto: I understand, and SM Employees "Andy" has said this in previous posts in this thread. All I'm trying to do is lighten the load for them having to repeat themselves a thousand times while also trying to fix the problem. It is a community effort.
The past two days of me being on my site has been painful due to the slowness. My galleries take at least a minute to load (there aren't that many and they are not that big), and now I upload one image (approx 3.3 meg in size) and it still isn't done processing after 5 minutes! I have noticed this getting worse over the months and certainly not a feature I enjoy putting up with...
Just busy for a bit, we have your uploads and they'll process, promise
Lots of folks uploading right now.
As an IT professional I hate hearing this from end users but in this case I must say...Isn't time to add more capacity/horsepower? Seems like there is room for improvement!
Wow, thanks for this post. I thought I was alone and crazy. I have been slow for days, it's been really painful. So just about 30 minutes ago things were going fine, pages loading relatively fast. So about 15 minutes ago I loaded a small, 141kb image and it's still processing. I can't access it. I was also unable to upload via the "send to smugmug" tool. I did it through the web browser.
I'll sit tight as it looks like you guys are working on the issue.
Been noticing the site is slow for a few days and finally got around to checking the forum to see if there were any updates. Looks like you isolated an issue and implemented a fix... however, before I read through to the end, I tried some of the troubleshooting steps from the begining. I've attached a screenshot of the speedtest.net results for San Jose (I could get to San Fran fine).
I noticed that you guys are hosting the service for San Jose... wondering if this coincides with when people noticed a drop in performance or if you guys have been hosting this for a while.
I have been having major site speed issues for over a week now. This is happening to me on several different computers on several different network providers. I've received complaints from quite a few clients and it's beginning to become a large issue to me. A large percentage of the time I can not upload my photos, apply watermarks and customize galleries with any sort of reasonable speed, and sometimes it's unsuccessful all together. I've stuck it out for a year now, but it's growing increasingly old.
# traceroute www.smugmug.com
traceroute to www.smugmug.com (208.79.45.23), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 0.890 ms 0.741 ms 0.740 ms
2 10.105.0.1 (10.105.0.1) 12.613 ms 7.919 ms 7.415 ms
3 static.unknown.charter.com (96.34.96.134) 7.814 ms 9.099 ms 8.067 ms
4 static.unknown.charter.com (96.34.100.1) 14.017 ms 14.548 ms 13.617 ms
5 te-3-2.car1.LasVegas1.Level3.net (4.71.176.25) 19.051 ms 18.756 ms 20.262 ms
6 ae-4-4.ebr1.LosAngeles1.Level3.net (4.69.133.110) 33.597 ms 53.213 ms 35.555 ms
7 ae-81-81.csw3.LosAngeles1.Level3.net (4.69.137.10) 30.681 ms 35.834 ms ae-91-91.csw4.LosAngeles1.Level3.net (4.69.137.14) 24.221 ms
8 ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 35.132 ms 37.511 ms 35.653 ms
9 ae-2.ebr3.SanJose1.Level3.net (4.69.132.9) 33.835 ms 34.955 ms 35.656 ms
10 ae-63-63.csw1.SanJose1.Level3.net (4.69.134.226) 41.289 ms 43.666 ms 36.153 ms
11 ae-13-69.car3.SanJose1.Level3.net (4.68.18.5) 33.842 ms 36.394 ms 32.945 ms
12 SMUGMUG-INC.car3.SanJose1.Level3.net (4.71.112.10) 35.457 ms 34.755 ms 35.941 ms
13 lb1.smugmug.net (208.79.45.41) 30.500 ms 24.686 ms 25.929 ms
14 lb1.smugmug.net (208.79.45.41) 26.281 ms !H 27.155 ms !H 26.004 ms !H
I am also getting tired of slowness and now it looks like smugmug is down again for 2nd time today. It is getting old and I have actual customers viewing my website. I am actually thinking about switching esp since there is no packages. Photoshelter? others? Pros cons anyone?
# traceroute www.smugmug.com
traceroute to www.smugmug.com (208.79.45.23), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 0.890 ms 0.741 ms 0.740 ms
2 10.105.0.1 (10.105.0.1) 12.613 ms 7.919 ms 7.415 ms
3 static.unknown.charter.com (96.34.96.134) 7.814 ms 9.099 ms 8.067 ms
4 static.unknown.charter.com (96.34.100.1) 14.017 ms 14.548 ms 13.617 ms
5 te-3-2.car1.LasVegas1.Level3.net (4.71.176.25) 19.051 ms 18.756 ms 20.262 ms
6 ae-4-4.ebr1.LosAngeles1.Level3.net (4.69.133.110) 33.597 ms 53.213 ms 35.555 ms
7 ae-81-81.csw3.LosAngeles1.Level3.net (4.69.137.10) 30.681 ms 35.834 ms ae-91-91.csw4.LosAngeles1.Level3.net (4.69.137.14) 24.221 ms
8 ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 35.132 ms 37.511 ms 35.653 ms
9 ae-2.ebr3.SanJose1.Level3.net (4.69.132.9) 33.835 ms 34.955 ms 35.656 ms
10 ae-63-63.csw1.SanJose1.Level3.net (4.69.134.226) 41.289 ms 43.666 ms 36.153 ms
11 ae-13-69.car3.SanJose1.Level3.net (4.68.18.5) 33.842 ms 36.394 ms 32.945 ms
12 SMUGMUG-INC.car3.SanJose1.Level3.net (4.71.112.10) 35.457 ms 34.755 ms 35.941 ms
13 lb1.smugmug.net (208.79.45.41) 30.500 ms 24.686 ms 25.929 ms
14 lb1.smugmug.net (208.79.45.41) 26.281 ms !H 27.155 ms !H 26.004 ms !H
I am also getting tired of slowness and now it looks like smugmug is down again for 2nd time today. It is getting old and I have actual customers viewing my website. I am actually thinking about switching esp since there is no packages. Photoshelter? others? Pros cons anyone?
These posts dont get anywhere really. Since this is a SUPPORT forum.
Anyway... just letting people know they're not alone. I had 4 windows uploading, and those galleries finished uploading slowely. But cannot continue.
Andy, just take a little more time and fix it the first time. This on off on off, is much worse than a longer single outage.
WTB: 1GB and 512k CF cards.
I have a need for a decent # of these smaller cards. If you have multiple cards that would be great. I am located at zip code 35243 & 35255.
I just spent the last hour adding captions to a gallery of over 100 photos (each caption different). When I hit save, I got the "site down' message! I hit the browser's back arrow and my captions are still there. I'm crossing my fingers I won't have to retype everything again.
My timing was really bad on this one. Now I just wait until the site is up again. *Yawn*
i took a few hours break and tried again and nothing has changed. i can't wait any longer, i'm going to have to re-upload on another site like shutterfly or something for the time being. ugh
I almost forgot what I did before SmugMug haha. Luckily with it being so close to Mothers Day, people want to give some photos as gifts... so they will order them no matter how inconvenient it is. Hopefully it doesn't hurt sales.
"Just write down the file names of the photos you want, and in what size and finish." *sigh*
I am actually thinking about switching esp since there is no packages. Photoshelter? others? Pros cons anyone?
I'm thinking not switching but establishing redundancy - hosting everything I have on here with somebody else in parallel. Considering how inexpensive it is nowadays I'm surprised I haven't thought of this earlier.
Comments
I hope you are right. I just switched to creating local JPEGs and uploading them using the "Simple" uploader. That worked fine with no backlogs or delays.
TheBrady: I've been on SM for over a year and this only the 2nd really big issue I've experienced and no site/service is available 100% of the time. The differentiator, and one of the huge selling points of SM to me was and is the incredible support team they have. You can rest easy knowing you invested in a great service.
www.brogen.com
Member: PPA , PPANE, PPAM & NAPP
If you have issues after the backlog is cleared, I can assure you that one of the SM Superheroes will be more than happy to get you running on all cylinders again.
www.brogen.com
Member: PPA , PPANE, PPAM & NAPP
cjoconn22: It's all connected. The "system" that is housing the website service (including functionality of uploading, downloading and displaying pages and images) is right now sluggish due to what I understand to be a backlog resulting from an earlier technical issue. It goes back to the "pipe" theory and you can only get so much traffic through a connection (that includes uploading and downloading) at a time. If the pipeline becomes congested then you have slowness, just like a traffic jam at a toll booth.
www.brogen.com
Member: PPA , PPANE, PPAM & NAPP
Not that I don't believe you, but I would like to hear that from a smugmug employee. Also, it would be great if we could get an "All Clear" when the backlog has been thinned out. I need to send out email notification that client photos have been posted, but I'm not going to do that until that site is up to full speed.
The past two days of me being on my site has been painful due to the slowness. My galleries take at least a minute to load (there aren't that many and they are not that big), and now I upload one image (approx 3.3 meg in size) and it still isn't done processing after 5 minutes! I have noticed this getting worse over the months and certainly not a feature I enjoy putting up with...
BRJPhoto: I understand, and SM Employees "Andy" has said this in previous posts in this thread. All I'm trying to do is lighten the load for them having to repeat themselves a thousand times while also trying to fix the problem. It is a community effort.
www.brogen.com
Member: PPA , PPANE, PPAM & NAPP
Portfolio • Workshops • Facebook • Twitter
photography.robloeber.com
Now the picture I just uploaded isnt showing at all.
OK, sorry now the processing image is back. going on 10 minutes.
Edit again, now the gallery says empty again.
Portfolio • Workshops • Facebook • Twitter
Portfolio • Workshops • Facebook • Twitter
As an IT professional I hate hearing this from end users but in this case I must say...Isn't time to add more capacity/horsepower? Seems like there is room for improvement!
I have a request in with heroes, is that my best bet, or do you know of any residual slowness besides image processing?
Thanks,
Nick
Sigma 18-50 f/2.8, 70-200 f/2.8
Nikkor 55-200mm f/4-5.6, 50mm f/1.8
I'll sit tight as it looks like you guys are working on the issue.
I noticed that you guys are hosting the service for San Jose... wondering if this coincides with when people noticed a drop in performance or if you guys have been hosting this for a while.
San Francisco
Los Angeles
i am a new user to smug (just signed up today)
i see there is still some requests for sites
Not sure on speed, i havent been able to get much uploaded
but going on well over an hour for some images to process i do belive
http://tenjin.smugmug.com
if its usefull cool, if not, oh well, just hopefully i get a better taste for smug later ....
first impression is a bit off
# traceroute www.smugmug.com
traceroute to www.smugmug.com (208.79.45.23), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 0.890 ms 0.741 ms 0.740 ms
2 10.105.0.1 (10.105.0.1) 12.613 ms 7.919 ms 7.415 ms
3 static.unknown.charter.com (96.34.96.134) 7.814 ms 9.099 ms 8.067 ms
4 static.unknown.charter.com (96.34.100.1) 14.017 ms 14.548 ms 13.617 ms
5 te-3-2.car1.LasVegas1.Level3.net (4.71.176.25) 19.051 ms 18.756 ms 20.262 ms
6 ae-4-4.ebr1.LosAngeles1.Level3.net (4.69.133.110) 33.597 ms 53.213 ms 35.555 ms
7 ae-81-81.csw3.LosAngeles1.Level3.net (4.69.137.10) 30.681 ms 35.834 ms ae-91-91.csw4.LosAngeles1.Level3.net (4.69.137.14) 24.221 ms
8 ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 35.132 ms 37.511 ms 35.653 ms
9 ae-2.ebr3.SanJose1.Level3.net (4.69.132.9) 33.835 ms 34.955 ms 35.656 ms
10 ae-63-63.csw1.SanJose1.Level3.net (4.69.134.226) 41.289 ms 43.666 ms 36.153 ms
11 ae-13-69.car3.SanJose1.Level3.net (4.68.18.5) 33.842 ms 36.394 ms 32.945 ms
12 SMUGMUG-INC.car3.SanJose1.Level3.net (4.71.112.10) 35.457 ms 34.755 ms 35.941 ms
13 lb1.smugmug.net (208.79.45.41) 30.500 ms 24.686 ms 25.929 ms
14 lb1.smugmug.net (208.79.45.41) 26.281 ms !H 27.155 ms !H 26.004 ms !H
Its so slow, smugbrowser cant connect and retrieve the tree.
Greeeeeat. NOW my site is down all together.
Sigh.
Now at least its in read only mode but I was about to upload some photos.
What did Cinderella say when she left the photo shop? "One day my prints will come."
Contracts for: WMRRA, Sullivan Race School, AMA, Epic Trackdays, NMC Magazine
***Seattle - Shelton - Portland - Spokane***
These posts dont get anywhere really. Since this is a SUPPORT forum.
Anyway... just letting people know they're not alone. I had 4 windows uploading, and those galleries finished uploading slowely. But cannot continue.
Contracts for: WMRRA, Sullivan Race School, AMA, Epic Trackdays, NMC Magazine
***Seattle - Shelton - Portland - Spokane***
I have a need for a decent # of these smaller cards. If you have multiple cards that would be great. I am located at zip code 35243 & 35255.
Support Hero
My timing was really bad on this one. Now I just wait until the site is up again. *Yawn*
"Just write down the file names of the photos you want, and in what size and finish." *sigh*
I'm thinking not switching but establishing redundancy - hosting everything I have on here with somebody else in parallel. Considering how inexpensive it is nowadays I'm surprised I haven't thought of this earlier.
Seems so from here. Can anyone please confirm?