Folks with failing uploads - can you try again, a small upload, 10-20 files, and let us know of your success or continued failure? Thanks. We continue to work on finding the problem.
Just wanted to let you know I'm having the same issue though it seems to be getting better. At first I couldn't up load anything without an error, now it seems I can upload between 1 to 5 images before getting an error. (www.jrslaterphotography.com) I can use the basic uploader though it seems to be a little slower than normal. Just wanted to let you know so know it's affecting me as well.
Thanks for the suggestion Andy. Above change made it worse not better.
made the above change - rebooted pc and verified the change was still in place and I now have worse upload speed - started upload at 24KB/sec and now up to 128KB/sec timer indicates 15 minutes to upload single 15.47mb file. I have cable ISP not dial-up. No apparent impact with other site usage. Sitting here with nothing running but this session and the upload.
Hi, please write our Support Heroes and let us help you directly from the help desk. Thanks!
Well, I thought you requested my site's name. And I thought you appreciate to solve things here in the forum.
Obviously this is not a specific problem of just one or two users. Shouldn't we try to help each other in here??
I did write to the Heroes, we changed three mails. They didn't even know that there is a major Upload Problem.
I did exactly what they wanted me to do, I did all the tests and mailed over all the results. As I wrote is everything up and working and normal in the line between med and your servers.
Now I've been waiting for the Heroes response for 27 hours. I really don't complain. Things take time. It's just because you recommend something I've already done...for more than 27 hours ago.
Well, I thought you requested my site's name. And I thought you appreciate to solve things here in the forum.
Obviously this is not a specific problem of just one or two users. Shouldn't we try to help each other in here??
I did write to the Heroes, we changed three mails. They didn't even know that there is a major Upload Problem.
I did exactly what they wanted me to do, I did all the tests and mailed over all the results. As I wrote is everything up and working and normal in the line between med and your servers.
Now I've been waiting for the Heroes response for 27 hours. I really don't complain. Things take time. It's just because you recommend something I've already done...for more than 27 hours ago.
Hi, I'm so sorry! We'll take care of you from the desk. I'm one guy We do our official full support from our help desk, with 27 folks working around the globe and 365 days a year.
Update, Monday morning, April 26th, 4:52am CA time.
Situation is the same - we have a very few reports of some customers experiencing upload difficulties. See our status blog for a full explanation and symptoms. When we have an update we'll post it there: http://status.blogs.smugmug.com/
If you are experiencing upload failure, please write our Support Heroes with full details and we'll help you personally from the help desk.
We're sorry for the trouble and please know that our engineers and operations folks are trying hard to pinpoint the issue.
Hi, I'm so sorry! We'll take care of you from the desk. I'm one guy We do our official full support from our help desk, with 27 folks working around the globe and 365 days a year.
Allright. Wait a minute. Around the globe? Are you sure "they" remember my answer? Don't know how your support system works. Look, I'm one customer with one singel problem...and I got answers from two different Heroes...wherever they are...around the globe.
Allright. Wait a minute. Around the globe? Are you sure "they" remember my answer? Don't know how your support system works. Look, I'm one customer with one singel problem...and I got answers from two different Heroes...wherever they are...around the globe.
Yup. And Sebastian from Germany just updated your ticket a few minutes ago. I'm very sorry that our reply last night didn't get through, we inadvertently updated the ticket with a 'message hidden' box checked. I'm very sorry about that.
Andy, I've just been on the SmugMug site and seen that you recommend the Star Explorer. Would that be a solution right now? Or would the Star Explorer be affected as well if the Simple uploader doesn't work at the moment?
Andy, I've just been on the SmugMug site and seen that you recommend the Star Explorer. Would that be a solution right now? Or would the Star Explorer be affected as well if the Simple uploader doesn't work at the moment?
It likely won't make a difference.... but you could try it (Nikolai has a free trial).
Many of the folks that were unable to upload are reporting that they are able to upload again. The folks that we've given a new, temporary method to upload, have been reporting that they are able to upload as well.
Are you still having trouble with failed uploads today, Tuesday, April 27th? If so, we need a couple of you to work on validating a new more permanent approach we want to take. It won't take long, likely just attempting a couple few new uploads with some new instructions from us. Even if you had the problem, and it's gone away, we'd love to have you test the new approach if you've got a few minutes later on today.
I was thrillled with my upload rate and NO ERRORS last night after I followed some quick and easy instructions. Will I have to reset my server after 24 hours?
I was thrillled with my upload rate and NO ERRORS last night after I followed some quick and easy instructions. Will I have to reset my server after 24 hours?
If we're not able to get this resolved before then, you'll just need to revisit that link once per day, while we continue to test and get out a permanent fix.
Just shout here or at the help desk with questions!
Steve Mills
BizDev Account Manager
Image Specialist & Pro Concierge
Many of the folks that were unable to upload are reporting that they are able to upload again. The folks that we've given a new, temporary method to upload, have been reporting that they are able to upload as well.
Are you still having trouble with failed uploads today, Tuesday, April 27th? If so, we need a couple of you to work on validating a new more permanent approach we want to take. It won't take long, likely just attempting a couple few new uploads with some new instructions from us. Even if you had the problem, and it's gone away, we'd love to have you test the new approach if you've got a few minutes later on today.
Hi andy, I had submitted an email and got a ticket (ticket #28664). I was successful in uploading after following their conversion directions. Please check that ticket out for more info.
nancy
Hi andy, I had submitted an email and got a ticket (ticket #28664). I was successful in uploading after following their conversion directions. Please check that ticket out for more info.
nancy
thanks - all should be well now and I replied to your ticket
Comments
Just wanted to let you know I'm having the same issue though it seems to be getting better. At first I couldn't up load anything without an error, now it seems I can upload between 1 to 5 images before getting an error. (www.jrslaterphotography.com) I can use the basic uploader though it seems to be a little slower than normal. Just wanted to let you know so know it's affecting me as well.
Take care.
Jeff
This load errored off:
Error writing request body to server
www.imagesofwildlife.com
never had an aol upload issue before
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Obviously this is not a specific problem of just one or two users. Shouldn't we try to help each other in here??
I did write to the Heroes, we changed three mails. They didn't even know that there is a major Upload Problem.
I did exactly what they wanted me to do, I did all the tests and mailed over all the results. As I wrote is everything up and working and normal in the line between med and your servers.
Now I've been waiting for the Heroes response for 27 hours. I really don't complain. Things take time. It's just because you recommend something I've already done...for more than 27 hours ago.
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Portfolio • Workshops • Facebook • Twitter
Situation is the same - we have a very few reports of some customers experiencing upload difficulties. See our status blog for a full explanation and symptoms. When we have an update we'll post it there: http://status.blogs.smugmug.com/
If you are experiencing upload failure, please write our Support Heroes with full details and we'll help you personally from the help desk.
We're sorry for the trouble and please know that our engineers and operations folks are trying hard to pinpoint the issue.
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fyi.
http://www.dgrin.com/showpost.php?p=1376631&postcount=71
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Now why won't any of the embed codes work in this forum??? ugh. I tried ALL OF THEM. I can't see an option to swith to plain HTML here either...
Is was super easy to embed the youtube version in the other thread.
Can you tell me what information to have ready for them so I don't waste their time or mine? TY!
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He's right.
Been there. Done that. Doing that.
http://www.knippixels.com
Are you still having trouble with failed uploads today, Tuesday, April 27th? If so, we need a couple of you to work on validating a new more permanent approach we want to take. It won't take long, likely just attempting a couple few new uploads with some new instructions from us. Even if you had the problem, and it's gone away, we'd love to have you test the new approach if you've got a few minutes later on today.
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If we're not able to get this resolved before then, you'll just need to revisit that link once per day, while we continue to test and get out a permanent fix.
Just shout here or at the help desk with questions!
BizDev Account Manager
Image Specialist & Pro Concierge
http://www.downriverphotography.com
the strange part is this is at our home in ny.. we were at our home in PA and had the same issues on our computer there
Hi andy, I had submitted an email and got a ticket (ticket #28664). I was successful in uploading after following their conversion directions. Please check that ticket out for more info.
nancy
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