Hi folks, we pushed a fix last night, can you give it a try now and let us know how we did?
...
I tried a 45 image gallery I loaded earlier this month, not loaded in order. I sorted by filename and then there were only 15 images left (in order though).
I reloaded the images in another gallery. Several images failed to upload so I reloaded all, assuming "skip duplicates" would skip duplicates. "Skip duplicates" didn't (skip duplicates), but most images uploaded. Here are the galleries:
It's still broken. I just added a pic to an old gallery and it destroyed the arrangement.
I need details Richard - so I can show Julian. What gallery, how was it arranged prior to you adding a pic to the gallery? How exactly did you upload the photo? Thank you.
Andy,
I sent a note to the help desk right after I posted--it's a continuation of ticket #249891.
The gallery had been sorted manually. I uploaded the new pic using the older SmugMug Java drag and drop version for Windows, which I started directly from the gallery view (Upload to this gallery).
Andy,
I sent a note to the help desk right after I posted--it's a continuation of ticket #249891.
The gallery had been sorted manually. I uploaded the new pic using the older SmugMug Java drag and drop version for Windows, which I started directly from the gallery view (Upload to this gallery).
Hi Richard, answered you from the HD. We'll carry on there.
Is this problem fixed?
Some seem to still be having problems.
I'm waiting for confirmation before starting the long process of putting my galleries back in order.
Is this problem fixed?
Some seem to still be having problems.
I'm waiting for confirmation before starting the long process of putting my galleries back in order.
Yes, the issue is fixed. We announced the fix here in this thread and in our release notes Thursday night http://news.smugmug.com
Yes, the issue is fixed. We announced the fix here in this thread and in our release notes Thursday night http://news.smugmug.com
I was so pleased to read that the problem had been fixed - but so far my results are not promising. Today I uploaded and rearranged some photos in our Dubai album - which as I'd mentioned before was the only one of my recently created albums that had NOT experienced the rearranging problem - but I stepped away for a cup of coffee and when I came back the latest rearrangement had been undone. This appears to only have mostly affected the newer photos added to the album - but one of the older photos in the album was shuffled randomly as well.
Well. We're investigating these reports above. Thanks and stay tuned.
This is still not repaired. I should have known better, but I added two images to a gallery with 601 images in it and now the gallery is being randomly rearranged, the same as last week and the week before that, going back to when the code was changed to allow sorting collections.
I'm experiencing these problems too with this gallery http://www.carolineshipsey.co.uk/Our-Dogs/Diary/16250641_eyoGL
Every time I add anew pic the order changes. Thank heavens there aren't many images and it's only a personal project, still annoying.
Also still experiencing the same issue. Have been using both the Arrange mode in the gallery itself and the Tools > Arrange function, and am still having problems with a few images that are randomly re-arranging in the galleries or not sticking where I want them to be. Very frustrating, but appreciate that SM are looking into this.
I have been able to replicate this issue. I have spoken directly with the programmer that is working on the issue and he is aware of how important it is to you. It is a difficult problem to fix but be assured that it is being worked on. Hopefully we can get it fixed soon.
At least for one, and I've only checked my one sharegroup that was messing up... it's no longer messing up! (fingers crossed)... hopefully the bug will get fixed for everyone soon though.
I definitely still think there is an issue with this. I had two thumbnail style galleries that I had to manually arrange 3 times yesterday before they finally "stuck."
Awwww, I spent all afternoon arranging photos, and now this has happened again (twice, first time was march 20). The gallery completely lost my painstaking arrangement after simply adding five additional images (to the original gallery of nearly 400 photos).
Everything seemed to be okay after the addition of the five new images. Gallery has no autosort and is set as ascending, I think this is the smugmug default (gallery style is smugmug). All of the added photos end up on the final page of the gallery, this is as normal. I then used the tools menu to go to arrange one of the newly-added photos, bingo, the entire gallery is shuffled like a deck of cards.
The same "shuffled" effect also occurred a few days ago, but that time it happened when I simply tried to make a copy of a photo (within the gallery). I'd hope to avoid the bug if I simply added images (instead of making a copy), apparently I did not outsmart it.
I'm working on a large gallery of family history, my project will have to stop until this bug is corrected by smugmug. Two times now large amounts of work/time have gone out the window with a click, very disheartening each time i must admit.
I will be paying attention to the blog, in hopes that you guys have some announcement soon.
I saw in the blog that some parts of this issue were supposedly fixed, but it would sure be nice if one of the gurus would comment here soon to let us know if the whole problem is fixed. It wasn't clear that the whole problem was fixed. Everyone's afraid to try, because the losses are so time-consuming if the issues still exist.
I saw in the blog that some parts of this issue were supposedly fixed, but it would sure be nice if one of the gurus would comment here soon to let us know if the whole problem is fixed. It wasn't clear that the whole problem was fixed. Everyone's afraid to try, because the losses are so time-consuming if the issues still exist.
You can always try in a test gallery of just a few photos We fixed the case where making a copy messed up the arrangement last night. We fixed uploading new photos messing up arrangement last week.
You can always try in a test gallery of just a few photos We fixed the case where making a copy messed up the arrangement last night. We fixed uploading new photos messing up arrangement last week.
Well this suggests that everything was fixed last week, which clearly isn't the case. Can you tell us what wasn't fixed or give some idea when it will be safe to go back in the water?
Bob, There was and is a couple different bugs that are related to how arrangements are stored. We fixed most of them and still have some work to do on a couple others. The last one that is going to be the hardest to squash deals with how the data base updates the positions on multiple slave servers. When the information is replicated it is resetting things. From talking with the sorcerers involved, we have to be very careful about how we fix it to prevent making the problem worse. I can assure you that they are working on it. I will let you know when it is all clear.
Well this suggests that everything was fixed last week, which clearly isn't the case. Can you tell us what wasn't fixed or give some idea when it will be safe to go back in the water?
Thanks,
Bob
Adding new photos still screwed up the arrangement on March 22nd. I am so tired of fighting with this, I haven't tried anything since.
Adding new photos still screwed up the arrangement on March 22nd. I am so tired of fighting with this, I haven't tried anything since.
I just tried again, and the same thing happened.
The only thing I am doing is saving my photos 20 at a time so I can recontrast and such. The upload goes fine, along with initial arrangement and deletion of the old files. And then it just mixes everything up.
Someone please let us know when this is fixed so I can not waste any more time.
Comments
I tried a 45 image gallery I loaded earlier this month, not loaded in order. I sorted by filename and then there were only 15 images left (in order though).
I reloaded the images in another gallery. Several images failed to upload so I reloaded all, assuming "skip duplicates" would skip duplicates. "Skip duplicates" didn't (skip duplicates), but most images uploaded. Here are the galleries:
Original
http://www.dbdimages.com/Panjpgs/P2n112/16167141_KKEsY
Reload
http://www.dbdimages.com/Panjpgs/P2n112reload/16250551_s4L9X
Dale B. Dalrymple
...with apology to Archimedies
I need details Richard - so I can show Julian. What gallery, how was it arranged prior to you adding a pic to the gallery? How exactly did you upload the photo? Thank you.
Portfolio • Workshops • Facebook • Twitter
I sent a note to the help desk right after I posted--it's a continuation of ticket #249891.
The gallery had been sorted manually. I uploaded the new pic using the older SmugMug Java drag and drop version for Windows, which I started directly from the gallery view (Upload to this gallery).
Hi Richard, answered you from the HD. We'll carry on there.
Portfolio • Workshops • Facebook • Twitter
Some seem to still be having problems.
I'm waiting for confirmation before starting the long process of putting my galleries back in order.
Yes, the issue is fixed. We announced the fix here in this thread and in our release notes Thursday night http://news.smugmug.com
Portfolio • Workshops • Facebook • Twitter
http://lesleybray.smugmug.com/Travel/Queensland-Australia/10-4WD-Adventure-Tour/13888371_pGJjR
I was so pleased to read that the problem had been fixed - but so far my results are not promising. Today I uploaded and rearranged some photos in our Dubai album - which as I'd mentioned before was the only one of my recently created albums that had NOT experienced the rearranging problem - but I stepped away for a cup of coffee and when I came back the latest rearrangement had been undone. This appears to only have mostly affected the newer photos added to the album - but one of the older photos in the album was shuffled randomly as well.
I am at home using drag-and-drop upload on Firefox, on a Mac. I've just rearranged the album back to the order I wanted, and saved that order as a pdf here: http://dl.dropbox.com/u/15864558/Dubai%20album%20Sunday%201-37pm.pdf. The Dubai album is here: http://janik.smugmug.com/Travel-Diving/Dubai/15867011_ioBdx.
Well. We're investigating these reports above. Thanks and stay tuned.
Portfolio • Workshops • Facebook • Twitter
J.Girard
www.girardimages.com
This is still not repaired. I should have known better, but I added two images to a gallery with 601 images in it and now the gallery is being randomly rearranged, the same as last week and the week before that, going back to when the code was changed to allow sorting collections.
http://www.carolineshipsey.co.uk/Our-Dogs/Diary/16250641_eyoGL
Every time I add anew pic the order changes. Thank heavens there aren't many images and it's only a personal project, still annoying.
Caroline
www.carolineshipsey.co.uk - Follow me on G+
[/URL]
ARRGHH!! Definitely not fixed. I just rearranged our Rwanda album again (http://janik.smugmug.com/Travel-Diving/Rwanda-February-2011/16092652_7ug6c) to the order shown in the pdf uploaded here: http://dl.dropbox.com/u/15864558/Rwanda%20album%203-23.pdf. Two minutes later as I was deleting a duplicate photo, it rearranged itself. It did not revert to the older order, it completely reshuffled to a random new order.
We're visiting family tomorrow and were hoping to share trip photos; this is so very frustrating and disappointing.
Thanks for your continued efforts to find a solution.
http://help.smugmug.com
J.Girard
www.girardimages.com
http://www.jasonscottphoto.com/Jason-Scott-Photography/Samples/Sarasota-Wedding-Photography/4044177_W8sjx
http://www.jasonscottphoto.com/Jason-Scott-Photography/Samples/Siesta-Key-Beach-Portraits/4044187_4VWZS
(They seem right now, but it took several tries!)
Jason Scott Photography | Blog | FB | Twitter | Google+ | Tumblr | Instagram | YouTube
Tried three different times to rearrange, seemed to stick then went back later and it was messed up.
This gallery:
http://www.bobgatesphoto.com/Other/Recent-Work/7161780_v7YqZ
On the upside, it's great to have a problem and come here and see that it is already reported and being worked on.
Bob
Everything seemed to be okay after the addition of the five new images. Gallery has no autosort and is set as ascending, I think this is the smugmug default (gallery style is smugmug). All of the added photos end up on the final page of the gallery, this is as normal. I then used the tools menu to go to arrange one of the newly-added photos, bingo, the entire gallery is shuffled like a deck of cards.
The same "shuffled" effect also occurred a few days ago, but that time it happened when I simply tried to make a copy of a photo (within the gallery). I'd hope to avoid the bug if I simply added images (instead of making a copy), apparently I did not outsmart it.
I'm working on a large gallery of family history, my project will have to stop until this bug is corrected by smugmug. Two times now large amounts of work/time have gone out the window with a click, very disheartening each time i must admit.
I will be paying attention to the blog, in hopes that you guys have some announcement soon.
Thanks!
Gallery is: http://gmeredith.smugmug.com/Family/All-Family/
Bout fed up here...
I will hold off on rearranging again until this is fixed. Very time consuming and pretty frustrating.
_________
DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
You can always try in a test gallery of just a few photos
Portfolio • Workshops • Facebook • Twitter
Well this suggests that everything was fixed last week, which clearly isn't the case. Can you tell us what wasn't fixed or give some idea when it will be safe to go back in the water?
Thanks,
Bob
http://help.smugmug.com
Adding new photos still screwed up the arrangement on March 22nd. I am so tired of fighting with this, I haven't tried anything since.
I just tried again, and the same thing happened.
The only thing I am doing is saving my photos 20 at a time so I can recontrast and such. The upload goes fine, along with initial arrangement and deletion of the old files. And then it just mixes everything up.
Someone please let us know when this is fixed so I can not waste any more time.