Andy, as many of us did, thought this was previously fixed. Doc and Lindy have passed their findings on to our Q/A department who will dig into it and figure out what is causing the problem so it can be fixed by our sorcerers. Thanks for bringing this back up. The process has been started again to find a solution for this but as Doc said I cannot give you any timeframe for a fix as we cannot predict how long it will take to find the cause and also a solution for it.
Hi Nick,
Excuse my persistence but this has been going on for years and it won't get fixed if you think it isn't broken.
Excuse my persistence but this has been going on for years and it won't get fixed if you think it isn't broken.
Regards,
Dennis
We never said this. We said it's very, very difficult to find out why it's not working for you (and perhaps others, but we aren't getting any other complaints about this that I know of). Please, write us at the help desk so we can personally assist and try to find the cause.
We never said this. We said it's very, very difficult to find out why it's not working for you (and perhaps others, but we aren't getting any other complaints about this that I know of). Please, write us at the help desk so we can personally assist and try to find the cause.
After setting it's keywords I tried to move it to the bottom of the directory by checking the arrange check box and dragging it but it kept going back to the top when refreshed.
I then used arrange by number and the change took.
After setting it's keywords I tried to move it to the bottom of the directory by checking the arrange check box and dragging it but it kept going back to the top when refreshed.
I then used arrange by number and the change took.
Under gallery settings did you set sort to "none" "ascending" first"? Nothing you're trying will work without doing that first.
I think we had found in the past that it had to be set to ascending.
Bunch had problems until they set it to that.
That's old news and should have been fixed by now. I want newly uploaded pictures to start at the top of my gallery. it's no fun to have to go to the bottom and try to drag it through many pages back to the top.
I just went back and looked and the picture I had saved to the bottom of the gallery moved up one position.
Checking the arrange box and dragging it wouldn't stick as a refresh caused it to go to the second to bottom position again.
I used "arrange by number" and was surprised to find the default number of the last two pictures were both "10".
This should not be and may be part of the problem. Normally each picture should have a unique default number.
I changed the number of the second to last picture to "9" and it moved to the bottom where I wanted it to be.
Under gallery settings did you set sort to "none" "ascending" first"? Nothing you're trying will work without doing that first.
I'm having some "Arrange" problems with a set of galleries too, and I'm not saying they're related to this problem. (I'm working with someone's photos who must have stripped the Time Taken out of the photo info., so my usual way of arranging isn't working). But anyway... I was trying a couple of Sort possibilities, and I do not understand something related to what you've said here, Allen. If sorting is set to "None" in Gallery Settings, then in reality it should not matter whether it is set to "ascending" or "descending", correct?? I mean, "None" should mean none. Right? Or is there something I'm not comprehending? I mean, it seems to me this in itself is a bug, if "None" doesn't mean none. But I've never understood why the choice of ascending or descending even still appears once you've selected "None". I never do anything with it besides "None". But I need to understand this to have some chance of fixing these galleries I'm trying to get arranged. The time I first got confused with this is when I was reporting about the problem of the copied photo from "make a copy" appearing at the end of a gallery, (which never used to happen to me ever & now always does...PITA) & Andy was telling me what my gallery settings were..."None" and "Ascending". Well, I never choose ascending; it's just there. But it seems it should not matter at all if I've chosen "None". Am I messed up?
I'm having some "Arrange" problems with a set of galleries too, and I'm not saying they're related to this problem. (I'm working with someone's photos who must have stripped the Time Taken out of the photo info., so my usual way of arranging isn't working). But anyway... I was trying a couple of Sort possibilities, and I do not understand something related to what you've said here, Allen. If sorting is set to "None" in Gallery Settings, then in reality it should not matter whether it is set to "ascending" or "descending", correct?? I mean, "None" should mean none. Right? Or is there something I'm not comprehending? I mean, it seems to me this in itself is a bug, if "None" doesn't mean none. But I've never understood why the choice of ascending or descending even still appears once you've selected "None". I never do anything with it besides "None". But I need to understand this to have some chance of fixing these galleries I'm trying to get arranged. The time I first got confused with this is when I was reporting about the problem of the copied photo from "make a copy" appearing at the end of a gallery, (which never used to happen to me ever & now always does...PITA) & Andy was telling me what my gallery settings were..."None" and "Ascending". Well, I never choose ascending; it's just there. But it seems it should not matter at all if I've chosen "None". Am I messed up?
This was discussed many months ago, maybe years, but never explained I think. "None" and "Ascending" had to be
set for the "tools" sort to work without weird results. Descending might of interfered with the other sort. "None" and
"Ascending" probably places the gallery in date upload order.
I'm having some "Arrange" problems with a set of galleries too, and I'm not saying they're related to this problem. (I'm working with someone's photos who must have stripped the Time Taken out of the photo info., so my usual way of arranging isn't working). But anyway... I was trying a couple of Sort possibilities, and I do not understand something related to what you've said here, Allen. If sorting is set to "None" in Gallery Settings, then in reality it should not matter whether it is set to "ascending" or "descending", correct?? I mean, "None" should mean none. Right? Or is there something I'm not comprehending? I mean, it seems to me this in itself is a bug, if "None" doesn't mean none. But I've never understood why the choice of ascending or descending even still appears once you've selected "None". I never do anything with it besides "None". But I need to understand this to have some chance of fixing these galleries I'm trying to get arranged. The time I first got confused with this is when I was reporting about the problem of the copied photo from "make a copy" appearing at the end of a gallery, (which never used to happen to me ever & now always does...PITA) & Andy was telling me what my gallery settings were..."None" and "Ascending". Well, I never choose ascending; it's just there. But it seems it should not matter at all if I've chosen "None". Am I messed up?
You are correct that none should mean none and it's a bug in its self but what should and usually does happen is existing pictures are not changed but a newly uploaded picture should go to the bottom of the gallery if set to ascending and and to the top of the gallery if set to descending. You need a way to deal with both existing pictures and future uploaded pictures. There was a so called fix a few months ago that supposedly fixed this problem but there is still an obvious bug that creeps in once in a while. Just read the old messages.
PS ascending is why your copy is going to the bottom of the gallery. Change it to descending.
You are correct that none should mean none and it's a bug in its self but what should and usually does happen is existing pictures are not changed but a newly uploaded picture should go to the bottom of the gallery if set to ascending and and to the top of the gallery if set to descending. You need a way to deal with both existing pictures and future uploaded pictures. There was a so called fix a few months ago that supposedly fixed this problem but there is still an obvious bug that creeps in once in a while. Just read the old messages.
PS ascending is why your copy is going to the bottom of the gallery. Change it to descending.
Cheers,
But.... hmm, I thought from what Allen was saying earlier that "descending" could affect other things that I don't want to be affected. Remember, I never use "Sort" at all. I only use the "Arrange" functions, because I don't want any kind of auto-sorting going on... I arrange them myself if I add more photos to a gallery. From what Allen said in Post #127 (did you see that?), people were having problems when it was set to "descending", even if "None" was set. So if you're still having problems, shouldn't you try switching to "ascending"? I don't want to switch mine to "descending" if it's gonna cause me problems. And in the past, I've always kept the default "ascending", and copies never went to the end of a gallery. They only started going to the end of a gallery when "make a copy" was completely broken & then fixed. The "fix" made them go to the end of a gallery. Aaaargh. This is all SO bizarre. Why doesn't "None" simply mean "None"?? Has this been posted in the Bug thread? [ETA: P.S. When I've gone to Arrange this gallery of someone else's photos that I've been [B]trying[/B] to get arranged, the silly thing tells me that Auto-Sort is set, "do I want to override it?" But... it's not. What's more, we can't arrange it anyway anyhow. So this leads me to think that the Sort: None thing is even more broken now than ever, & is causing problems.]
Yes, it is broken.
That is why we are here complaining!
It used to be worse and I had to leave sort set to ascending for a year at least.
This caused the uploaded picture to go to the bottom of the gallery and I'd then have to drag it to the top again.
The bug causing the arrangement to change is one thing. The lack of logic at setting two variables is another.
We need a choice of Sort ON or OFF, and if OFF whether newly uploaded pictures are dropped at the top or the bottom of the gallery.
After setting it's keywords I tried to move it to the bottom of the directory by checking the arrange check box and dragging it but it kept going back to the top when refreshed.
I then used arrange by number and the change took.
Can you give me more details on this? An exact step by step would be great. I just tried to reproduce it and when I am checking the arrange box it is sticking. Please start with how you set the keyword, it may not be related but I'd like to know exactly what you did so I can try to reproduce this behavior.
Can you reproduce the arrange not sticking when you use the Arrange checkbox in other galleries as well or is it just this one?
[ETA: P.S. When I've gone to Arrange this gallery of someone else's photos that I've been [B]trying[/B] to get arranged, the silly thing tells me that Auto-Sort is set, "do I want to override it?" But... it's not. What's more, we can't arrange it anyway anyhow.]
Can you give me a link to this gallery? What do you mean by
When I've gone to Arrange this gallery of someone else's photos
Do you have a gallery of others photos that you have Collected to your site? Please give me the exact details of which Arrange tool you used and a link to your gallery so I can check this out.
Can you give me more details on this? An exact step by step would be great. I just tried to reproduce it and when I am checking the arrange box it is sticking. Please start with how you set the keyword, it may not be related but I'd like to know exactly what you did so I can try to reproduce this behavior.
Can you reproduce the arrange not sticking when you use the Arrange checkbox in other galleries as well or is it just this one?
I don't know. I'm not adding pictures to other galleries right now. It's hit or miss. Sometimes I can repeat it. Sometimes I can not. It's what makes it so hard to resolve.
I don't know. I'm not adding pictures to other galleries right now. It's hit or miss. Sometimes I can repeat it. Sometimes I can not. It's what makes it so hard to resolve.
Are you only having trouble with the manual "Arrange" tool that's at the bottom of each page of a gallery? (the one where you check the box beside "Arrange" and then you're able to move photos on a page? I mean, are you saying you do that & then later they're re-arranged? This isn't a problem I've had for a long time. At first I thought you were talking about one of the Arrange tools within the "Tools" section.
Can you give me a link to this gallery? What do you mean by
Do you have a gallery of others photos that you have Collected to your site? Please give me the exact details of which Arrange tool you used and a link to your gallery so I can check this out.
No, this wasn't a Collected Photos gallery. My sister wanted to upload some wedding photos that were taken by her friend and given to her to do with as she wished. So I gave my sister an Assistant password & she uploaded, but we've had trouble arranging them. She simply wanted to put them in basically chronological order, & it just isn't happening. But I can see that much of the photo data was stripped out by the friend (apparent if you view "info"), & it appears the "time taken" was one of the bits of info stripped out. (I don't know why?) Also, the file-numbers don't really allow us to arrange consecutively in ascending order, because some of those numbers were changed on any files that the friend post-processed & re-named. So I'm not claiming that this is a real SmugMug problem. However, I have had a lot of trouble the past couple months getting "Date Taken" (which should be re-named "Time Taken") to work correctly. It kinda works, but doesn't seem to be able to get photos arranged precisely by time taken anymore the way it used to, & I don't know why. I haven't changed cameras or done a thing to my photos' data. I don't strip anything. That tool used to work almost flawlessly.
Can you give me more details on this? An exact step by step would be great. I just tried to reproduce it and when I am checking the arrange box it is sticking. Please start with how you set the keyword, it may not be related but I'd like to know exactly what you did so I can try to reproduce this behavior.
Can you reproduce the arrange not sticking when you use the Arrange checkbox in other galleries as well or is it just this one?
One major thing I've seen in my own galleries, and am learning from this thread, is that we really need the gallery setting "Sort" to NOT sort at all when set to "None". If set to "None", then it should not matter whether the next setting is "Ascending" or "Descending". In fact, as I noted previously, that choice should not even appear when set to "None", just like the various types of Watermarks don't appear if you have Watermarking set to "None". It would help to know that someone is fixing that part. Then we could get to the rest & figure out what is still a problem. I think Dennis' suggestion is a good one-- we should be able to decide whether we want new photos to go to the beginning or end of a gallery. Also, this thread should probably be moved to the Bug thread.
It was bugged a long time ago and an alternate solution was found. Why is not everyone using it? Evidently they
have not fixed the bug, but now we all know how to get it to work.
Photos added to a gallery will always fall in place by uploaded date. If no sort is set under gallery settings that
is at the end. NOT A BUG. Put your suggestion in Uservoice. But then some might want them at the end.
It was bugged a long time ago and an alternate solution was found. Why is not everyone using it? Evidently they
have not fixed the bug, but now we all know how to get it to work.
Photos added to a gallery will always fall in place by uploaded date. If no sort is set under gallery settings that
is at the end. NOT A BUG. Put your suggestion in Uservoice. But then some might want them at the end.
Actually it is still a bug, because the "Settings" do not recognize "NO Sort". As I said, when arranging, I kept getting messages telling me that "Auto-Sort" was set, and "do you want to change the setting so that you can arrange?". (not an exact quote, but you get the idea) So that part of my problem is a SmugMug problem, and I didn't, and still don't, know how to fix it. Yeah, the rest was probably due to the "time taken" having been stripped out. But no, that "alternate solution" isn't working for everyone or in every case.
The so called "work around" is no fix. With hundreds of pictures in a gallery, I do not want my uploaded pictures put at the bottom of the gallery!
This was supposed to have been fixed and was not a problem for months. Now it's back again!
This is enough to make me pack up and leave!
Galleries that have been behaving for months are acting up now. All I have to do is upload a picture to the gallery.
The uploaded picture goes to the top of the gallery like I want. I do no other arranging what so ever.
When I come back later the entire gallery is in reverse order!
If I use the arrange tool and the reverse option I can correct it, but when I come back later the order is reversed again.
My picture-order is holding but today I noticed that all ten of my galleries' themes had somehow changed to "Earth."
Hi, we don't change your themes= but it's easy for you to change it back to anything you want, control panel, customize tab and choose the theme you want.
Hello all. I've put together a gallery with a combination of uploaded and collected images. I arranged them as I wanted them..all looked good. I deleted an image. All went wonky. Rearranged. Good. Added a few images. All wonky. Rearranged. Did nothing. Sent out link...now wonky. It looks like the uploaded images are going to show first and the collected images will start (in arranged order it seems, just segregated from the others) after the uploaded. This makes collecting images continue to be useless to me. I have wasted a lot of time this morning. I thought I read ages ago that this was all fixed. What's up?
I have the gallery sorting set to none and ascending..has been all along. Not fixing anything.
Edit: I just tried again with Arrange Photos rather than Drag to Arrange..so far it's keeping. Fingers are crossed. I'll report back if it doesn't work this way.
Nope. I navigated away to another gallery, then came back. They are out of order again. Yuck, yuck, yuck!
Go into gallery settings and change to none descending and save. Then back in and set
none ascending. Maybe needs a kick start. Then under tools arrange sort pick a sort and
save. Move a couple photos around. See if they stick now.
Comments
Hi Nick,
Excuse my persistence but this has been going on for years and it won't get fixed if you think it isn't broken.
Regards,
Dennis
We never said this. We said it's very, very difficult to find out why it's not working for you (and perhaps others, but we aren't getting any other complaints about this that I know of). Please, write us at the help desk so we can personally assist and try to find the cause.
Portfolio • Workshops • Facebook • Twitter
Here's tip.
I just uploaded a picture to...
http://www.dennismullen.com/Machines/EAA-2011/18296918_6p2Z2t#1409341561
After setting it's keywords I tried to move it to the bottom of the directory by checking the arrange check box and dragging it but it kept going back to the top when refreshed.
I then used arrange by number and the change took.
My Website index | My Blog
In my galleries I have auto sort set to none and descending.
Bunch had problems until they set it to that.
My Website index | My Blog
That's old news and should have been fixed by now. I want newly uploaded pictures to start at the top of my gallery. it's no fun to have to go to the bottom and try to drag it through many pages back to the top.
I just went back and looked and the picture I had saved to the bottom of the gallery moved up one position.
Checking the arrange box and dragging it wouldn't stick as a refresh caused it to go to the second to bottom position again.
I used "arrange by number" and was surprised to find the default number of the last two pictures were both "10".
This should not be and may be part of the problem. Normally each picture should have a unique default number.
I changed the number of the second to last picture to "9" and it moved to the bottom where I wanted it to be.
DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
set for the "tools" sort to work without weird results. Descending might of interfered with the other sort. "None" and
"Ascending" probably places the gallery in date upload order.
My Website index | My Blog
You are correct that none should mean none and it's a bug in its self but what should and usually does happen is existing pictures are not changed but a newly uploaded picture should go to the bottom of the gallery if set to ascending and and to the top of the gallery if set to descending. You need a way to deal with both existing pictures and future uploaded pictures. There was a so called fix a few months ago that supposedly fixed this problem but there is still an obvious bug that creeps in once in a while. Just read the old messages.
PS ascending is why your copy is going to the bottom of the gallery. Change it to descending.
Cheers,
DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
That is why we are here complaining!
It used to be worse and I had to leave sort set to ascending for a year at least.
This caused the uploaded picture to go to the bottom of the gallery and I'd then have to drag it to the top again.
The bug causing the arrangement to change is one thing. The lack of logic at setting two variables is another.
We need a choice of Sort ON or OFF, and if OFF whether newly uploaded pictures are dropped at the top or the bottom of the gallery.
Cheers,
Can you reproduce the arrange not sticking when you use the Arrange checkbox in other galleries as well or is it just this one?
SmugMug Technical Account Manager
Travel = good. Woo, shooting!
nickwphoto
Do you have a gallery of others photos that you have Collected to your site? Please give me the exact details of which Arrange tool you used and a link to your gallery so I can check this out.
SmugMug Technical Account Manager
Travel = good. Woo, shooting!
nickwphoto
I don't know. I'm not adding pictures to other galleries right now. It's hit or miss. Sometimes I can repeat it. Sometimes I can not. It's what makes it so hard to resolve.
Today I went back to this gallery and the order of the pictures was inverted!
http://www.dennismullen.com/Machines/EAA-2011/18296918_6p2Z2t#1423909984
Very frustrating!!!
DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
My Website index | My Blog
DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
have not fixed the bug, but now we all know how to get it to work.
Photos added to a gallery will always fall in place by uploaded date. If no sort is set under gallery settings that
is at the end. NOT A BUG. Put your suggestion in Uservoice. But then some might want them at the end.
My Website index | My Blog
DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
This was supposed to have been fixed and was not a problem for months. Now it's back again!
This is enough to make me pack up and leave!
The uploaded picture goes to the top of the gallery like I want. I do no other arranging what so ever.
When I come back later the entire gallery is in reverse order!
If I use the arrange tool and the reverse option I can correct it, but when I come back later the order is reversed again.
Still waiting with screwed up galleries!
Hi, we don't change your themes= but it's easy for you to change it back to anything you want, control panel, customize tab and choose the theme you want.
Portfolio • Workshops • Facebook • Twitter
I have the gallery sorting set to none and ascending..has been all along. Not fixing anything.
Edit: I just tried again with Arrange Photos rather than Drag to Arrange..so far it's keeping. Fingers are crossed. I'll report back if it doesn't work this way.
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none ascending. Maybe needs a kick start. Then under tools arrange sort pick a sort and
save. Move a couple photos around. See if they stick now.
My Website index | My Blog