Lightroom Upload Problem

GC5 · August 2, 2013

LR4 - upload plugin busted
Me too. After updating my site, my LR plugin no longer works. I don't think the SM update was quite ready for release....

The new update seems to have fixed it...

pygmyowl · August 2, 2013

Yep, still there
Same problem persists... but I should at least say: thanks much, devbobo, for being on top of this. Looking forward to a fix.

pygmyowl · August 2, 2013

Here's my log file (though I took out some of the (what I assume is) identifying information and replaced it with XXXX:

08/02/2013 19:22:00 DEBUG Logging enabled
08/02/2013 19:22:00 DEBUG
08/02/2013 19:22:00 DEBUG Logging enabled
08/02/2013 19:22:11 DEBUG Logging enabled
08/02/2013 19:22:14 DEBUG SmugMugAPI.callMethod - start
08/02/2013 19:22:14 DEBUG GET: http://api.smugmug.com/services/api/json/1.3.0/?method=smugmug.service.ping&APIKey=BXXXX76g
08/02/2013 19:22:15 DEBUG HTTP Status: 200
08/02/2013 19:22:15 DEBUG SmugMugAPI.callMethod - end
08/02/2013 19:22:17 DEBUG exportServiceProvider.updateExportSettings - start
08/02/2013 19:22:17 DEBUG Format: JPEG
08/02/2013 19:22:17 DEBUG exportServiceProvider.updateExportSettings - end
08/02/2013 19:22:18 DEBUG exportServiceProvider.processRenderedPhotos - start
08/02/2013 19:22:18 DEBUG SmugMugAPI.callMethod - start
08/02/2013 19:22:18 DEBUG Timestamp Offset: 0
08/02/2013 19:22:18 DEBUG GET: https://api.smugmug.com/services/api/json/1.3.0/?oauth_signature=AXXXXHs%3D&method=smugmug.auth.checkAccessToken&oauth_consumer_key=BTTXXXXauth_token=01XXXX0&oauth_signature_method=HMAC%XXXX&oauth_nonce=e88XXXX&oauth_timestamp=137XXXX8&oauth_version=1.0
08/02/2013 19:22:18 DEBUG HTTP Status: 200
08/02/2013 19:22:18 DEBUG SmugMugAPI.callMethod - end
08/02/2013 19:22:18 DEBUG SmugMugPlugin.createPublishedCollection - start

devbobo · August 2, 2013

EDIT: 2nd fix

People receiving either of the two errors below, please test out this new version and report back

- can't parse JSON at char 1 of: ‹
- SmugMug API returned an error message (function nil, message Bad Request)

Thanks for your help,

David

seethecolor · August 2, 2013

Hello,
After installing the plugin v. 2.0.17 on Mac Safari 6.05, Lightroom 4.4.
The progress bar is moving very slowly until a time out message appears. This happens more or less quickly depending on the number of photos in the queue.
Hope this helps to get further.
Martin
http://seethecolor.smugmug.com/Bugs/i-P6762qv/A

devbobo · August 3, 2013

seethecolor wrote: »

Hello,
After installing the plugin v. 2.0.17 on Mac Safari 6.05, Lightroom 4.4.
The progress bar is moving very slowly until a time out message appears. This happens more or less quickly depending on the number of photos in the queue.
Hope this helps to get further.
Martin
http://seethecolor.smugmug.com/Bugs/i-P6762qv/A

Can you please zip your .lrcat file and send it to us marked to my attention ?
https://www.hightail.com/dropbox?dropbox=SmugMug

Thanks,

David

Dima · August 3, 2013

David,

First, thank you for your hard work in debugging this!

Just loaded the 2.0.1.8, the issue is still there, but the output is much more verbose ... probably what you were expecting.

I've sent you a private message with the log.

devbobo · August 3, 2013

Dima wrote: »

David,

First, thank you for your hard work in debugging this!

Just loaded the 2.0.1.8, the issue is still there, but the output is much more verbose ... probably what you were expecting.

I've sent you a private message with the log.

Dima,

Thanks

That was very useful...but I left out one bit of data.

Can you please retest with this version and PM the log ?

Thanks,

David

Dima · August 3, 2013

Done.

seethecolor · August 3, 2013

devbobo wrote: »

Can you please zip your .lrcat file and send it to us marked to my attention ?
https://www.hightail.com/dropbox?dropbox=SmugMug

Thanks,

David

Hi David,
I tried with the latest version 2.01.9 and it seems to work. I can post new galleries and also update photos or metadata. We say BANZAI on such occasions!

I had to erase on gallery though that did not wan to be updated and recreated it from scratch.
Do you still want me to send you the .Ircat; it's huge (100Mb).
Thank you so much!
Martin

thefella · August 3, 2013

Still the same error with 2.0.1.9 here.

jasonscottphoto · August 3, 2013

I love the new SmugMug, but I have to say the Lightroom update has really been frustrating. I lost all my connections between my catalog and my smugmug galleries, have to re-sync everything, which is not going well.

I am having the uploading error with 2.0.1.9 as well

I am also having a weird hierarchy synching problem with a friend's smugmug hierarchy I access through Lightroom (our hierarchy for our site has synched just fine)

Basically, a whole bunch of galleries that are supposed to be in the category "Family" are showing up under all the folders instead. They also appear in the "Family" category where they belong. I've logged in and used the Organize tool to see if anything is weird on the SMugMug side and everything looks as it should. I have tried re-syncing the hierarchy using 2.0.1.3, 2.0.1.5, 2.0.1.9... stays the same no matter what. I've deleted the whole thing and re-added it, still has weird hierarchy...

Any thoughts?

More annoying though is A. I've had to re-sync everything, B. I can't seem to use Smart Galleries and publish to SmugMug, only regular galleries, and C. I am getting publishing errors SOMETIMES, but not all the time. Seems random.

Thanks

jasonscottphoto · August 3, 2013

PS - how come you guys don't push the updates to the plugin through Lightroom rather than making us download the new one every time? Just wondering!

bmcnab · August 3, 2013

Ok version 9 still gives same error for me... anyone have success....?????

kindakaa · August 3, 2013

On Mac 10.8.4, LR 4.4.1 and Plugin 2.0.1.9 still gives error:
"Can't update this collection. SmugMug API returned an error message (function nil, message Bad request)"

petes99 · August 3, 2013

bmcnab wrote: »

Ok version 9 still gives same error for me... anyone have success....?????

Just went through all the updates.. no luck on Win7 64bit LR 4.4

"Can't update this collection. SmugMug API returned an error message (function nil, message nil)"

Log attached.

toddsipes · August 3, 2013

I also just updated to 2.0.1.6 (is 2.0.1.9 for Mac only?). No luck. Can't publish anything to any gallery.

dwgelle · August 3, 2013

I was able to get mine to upload on Mac with the 2.0.1.9, I had to disable the plug in and then enable it in plugin manager.

dlaz · August 3, 2013

lightroom upload problem
Brand new to smugmug. Where are my lightroom pictures going? Publish seems to be working but nothing is appearing on my site? I am sure I did something wrong on setup but I don't know what.

dlaz · August 3, 2013

Also Lightroom is not showing all of the galleries I set up.

Leicaboy · August 3, 2013

OK I am now using plugin 2.0.1.9 on a Mac 10.8.4 and I can upload Jpegs and then when I upload DNG files of same image by re-publishing, the Jpeg
preview file is replaced by the un-edited DNG file.. I use to be able to have both these file types side by side with the edited look maintained and the option to download both.

RyanS · August 3, 2013

devbobo,

Thanks for working the weekend to help fix this! I have the same problem. Waiting on a solution.

-Ryan

JayT · August 4, 2013

Same problem. Fiddler shows the following server response.

HTTP/1.1 500 Internal Server Error
Cache-Control: private, max-age=1, must-revalidate
Content-Type: text/html; charset=utf-8
Expires: Sun, 04 Aug 2013 03:58:38 GMT
P3P: CP="IDC DSP COR CURa ADMa HISa OUR DELa IND PHY ONL UNI PUR COM"
Server: Apache
Vary: Accept-Encoding
X-Extra: 0.26124
X-Powered-By: SmugMug/1.0
X-S: 100.8.244:30128
X-SmugMug-Hiring: How to love what you do: http://www.smugmug.com/jobs/
X-SmugMug-Values: 4/4 - It's the product, stupid
X-TTFB: 0.2613
X-TTFB-L: 0
X-UA-Compatible: IE=edge
Content-Length: 0
Date: Sun, 04 Aug 2013 03:58:37 GMT
Connection: close
Set-Cookie: smugcart=4aa5c207f69607828cedb8af78b995af; expires=Wed, 04-Sep-2013 03:58:37 GMT; path=/; domain=.smugmug.com; httponly

pygmyowl · August 4, 2013

Any more progress on this? It's still not working for me.

toddsipes · August 5, 2013

Any progress?

drodio · August 5, 2013

I'm having the same problem. Here's a screenshot: http://drod.io/image/1R2z2H2R1V2B

I've upddated the plugin to 2.0.1.9 (note -- the link on http://help.smugmug.com/customer/portal/articles/121321 still points to 2.0.1.6 -- to get 2.0.1.9 go to http://devbobo-1.smugmug.net/services/lightroom/SmugMug-2.0.1.9.zip )

I also completely removed and re-installed the plugin.

But no dice, still getting the "null" error.

mmyton · August 5, 2013

toddsipes wrote: »

Any progress?

Has there been any update to the LR plugin? I test periodically and still receive same error - "Can't update this collection. SmugMug API returned an error message (function nil, message nil)"

devbobo · August 5, 2013

G'day Guys,

Firstly, sorry for anyone experiencing problems since the launch and for your patience.

Can anyone who is having issues please upgrade to 2.0.1.11 from our help page.

I'm hoping that this fixes a lot of the outstanding issues...though, it may not resolve all the JSON errors being reported by Windows users (I haven't had time to test Windows yet...my next task).

Note: if you have any problems, creating new albums within folders, you may need to sync the hierarchy for your account.

Please report any issues.

Thanks,

David

Alans Grin · August 5, 2013

Upgraded and I'm still getting the JSon error on one of my Galleries every time I hit publish - Win 7 (64bit), LR 5.0.

Alan.

pygmyowl · August 5, 2013

Nope. Upgraded to the 2.0.1.11 version and I'm still getting the JSON error.

Lightroom Upload Problem

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