SmugMug Bug Reporting

jfriend

I did it again

Andy wrote:

I've never seen it happen, so I can't begin to know how to report it yet. I'll be sure that bigwebguy sees this though, and if he has any words of wisdom, he'll add them. Thanks John.

I just reproduced it on my wife's computer again. I don't know the exact steps, but if I put the mouse over the image, wait for the palette to pop up and then waive the mouse around. It doesn't happen often, but it does happen. I suspect it's some sort of timing issue or missed event issue.

If I recall, there was a previous report from another poster (including a screen shot) of a stuck palette that was partially drawn. In my case, it's fully drawn, but certainly could be the same issue.

Because I think it's some sort of timing issue, I doubt you're going to get a smoking gun test case that reproduces it easily. If someone wants to fix it, they'll probably have to fix it by examining the code to figure out what code path (even an unexpected one) could lead to a stuck palette and then making the code defensive against that.

Let me know if you need any more info.

jfriend

jfriend wrote:

I just reproduced it on my wife's computer again. I don't know the exact steps, but if I put the mouse over the image, wait for the palette to pop up and then waive the mouse around. It doesn't happen often, but it does happen. I suspect it's some sort of timing issue or missed event issue.

If I recall, there was a previous report from another poster (including a screen shot) of a stuck palette that was partially drawn. In my case, it's fully drawn, but certainly could be the same issue.

Because I think it's some sort of timing issue, I doubt you're going to get a smoking gun test case that reproduces it easily. If someone wants to fix it, they'll probably have to fix it by examining the code to figure out what code path (even an unexpected one) could lead to a stuck palette and then making the code defensive against that.

Let me know if you need any more info.

Anyone from the dev team looking into this one? It's pretty ugly for the viewer when it happens. And, I've now seen it several times.

Even if you can't figure out why it gets into this state, defensive coding could make it self healing so that it would fix itself anytime the mouse when into and out of the main photo. As it is, no mouse movements will fix it once it's stuck. You have to leave the page.

Andy

jfriend wrote:

Anyone from the dev team looking into this one?

Hi John, As I reported, it's been given to Lee (bigwebguy). I'm sorry I don't have any update for you.

bwg

jfriend wrote:

Anyone from the dev team looking into this one? It's pretty ugly for the viewer when it happens. And, I've now seen it several times.

Even if you can't figure out why it gets into this state, defensive coding could make it self healing so that it would fix itself anytime the mouse when into and out of the main photo. As it is, no mouse movements will fix it once it's stuck. You have to leave the page.

we know the bug and will take care of it. Thanks for bringing it to our attention John.

jfriend

bigwebguy wrote:

we know the bug and will take care of it. Thanks for bringing it to our attention John.

Thanks.

I Simonius

OK I have stilol got this problem:
the small images do not show, nor is there any gallery controls or pic controls that are usually under the small image

So what I get is a page with the thumbs - nothing else

If I mouse over where the image should be the options comes up (size/info/redor green thumb etc

please tell me what is wrong?

ps same in Safari or FF, mac OS 10.3.9, currently on laptop G4 1.5

Andy

Simon King wrote:

OK I have stilol got this problem:
the small images do not show, nor is there any gallery controls or pic controls that are usually under the small image

So what I get is a page with the thumbs - nothing else

If I mouse over where the image should be the options comes up (size/info/redor green thumb etc

please tell me what is wrong?

ps same in Safari or FF, mac OS 10.3.9, currently on laptop G4 1.5

For FF, please try these diagnostics and let us know:

http://forums.mozillazine.org/viewtopic.php?t=288184

I Simonius

Andy wrote:

For FF, please try these diagnostics and let us know:

http://forums.mozillazine.org/viewtopic.php?t=288184

both FF and Safari passed those diagnostics OK
Looked under 'Tools >Error Console ' and saw this (part of, just a screenshot)

ivar

Simon King wrote:

both FF and Safari passed those diagnostics OK
Looked under 'Tools >Error Console ' and saw this (part of, just a screenshot)

Hi Simon,

The errors that you see here are not errors actually. The properties with an underscore in front of them, are for IE5/6 only. It's a hack, and not an official CSS2.1 reccomendation. That's why it may show as an error. It shouldn't have any effect on you (not) seeing the main image though.

Have you installed the latest version of Java? Please visit www.java.com . If you click to install the most up to date version, the site will automatically direct you to the correct version for your system.

Let us know if that helps. Thanks.

I Simonius

ivar wrote:

Hi Simon,

The errors that you see here are not errors actually. The properties with an underscore in front of them, are for IE5/6 only. It's a hack, and not an official CSS2.1 reccomendation. That's why it may show as an error. It shouldn't have any effect on you (not) seeing the main image though.

Have you installed the latest version of Java? Please visit www.java.com . If you click to install the most up to date version, the site will automatically direct you to the correct version for your system.

Let us know if that helps. Thanks.

It only offers updates for 10.4.x not 10.3.9 which I have.

All my software updates are up to date (AFAICS)

It didnt do this before the recent upgrades to the SM style Im sure - help! eek

Andy

Simon King wrote:

It only offers updates for 10.4.x not 10.3.9 which I have.

All my software updates are up to date (AFAICS)

It didnt do this before the recent upgrades to the SM style Im sure - help! eek

Are you running ANY external softwares - security software, adblockers, extensions?

I Simonius

Andy wrote:

Are you running ANY external softwares - security software, adblockers, extensions?

Not as far as Im aware, I wouldn't know, not that I have installed anyway.

How would I know if there were any ?

Andy

Simon King wrote:

Not as far as Im aware, I wouldn't know, not that I have installed anyway.

How would I know if there were any ?

Simon, have you tried another computer? One on a different connection than the one you are using right now?

I Simonius

Andy wrote:

Simon, have you tried another computer? One on a different connection than the one you are using right now?

No I can't get to another computewr but.. Safari has just suddenly started working- WEIRD! - The only thing I have done is to check the network settings and sharing (in system preferences) but didnt change anything

However FF still is acting up, i.e. not working with SM, and before you ask.. yes I tried logging out and in again ;-)

corbosman

Simon King wrote:

No I can't get to another computewr but.. Safari has just suddenly started working- WEIRD! - The only thing I have done is to check the network settings and sharing (in system preferences) but didnt change anything

However FF still is acting up, i.e. not working with SM, and before you ask.. yes I tried logging out and in again ;-)

Are you maybe using a proxy? In firefox check under Options->Network->Connection. Does it say 'Direct connection to the Internet' ?

If it doesnt, set it to Direct Connection. If it does, could your ISP or company be forcing a proxy without you knowing?

Cor

I Simonius

corbosman wrote:

Are you maybe using a proxy? In firefox check under Options->Network->Connection. Does it say 'Direct connection to the Internet' ?

If it doesnt, set it to Direct Connection. If it does, could your ISP or company be forcing a proxy without you knowing?

Cor

I looked under preferences and it a direct connection

corbosman

Does it also happen when you use a different style like Traditional? For instance, go to this link http://www.moonriverphotography.com/gallery/634937#131884030

Same problem in all styles?

Cor

I Simonius

corbosman wrote:

Does it also happen when you use a different style like Traditional? For instance, go to this link http://www.moonriverphotography.com/gallery/634937#131884030

Same problem in all styles?

Cor

Andy's site shpowed up fine so Imtried a few different styles on mine - all the 'smug' styles

None worked

I Simonius

Extra bugs?
I am also getting these peoblems (screenshots)

clicking 'next' page in a gallery
http://digital-finger.smugmug.com/gallery/1411050#P-1-15

I Simonius

one on choosing 'Watermarking'

I Simonius

missing thumbs in this gallery

http://digital-finger.smugmug.com/gallery/1411050#P-1-15

Andy

Simon King wrote:

missing thumbs in this gallery

http://digital-finger.smugmug.com/gallery/1411050#P-1-15

Simon, there is something on your end that is blocking much of our code- we just have to help figure this out.

I Simonius

endless processing pics in NEW IN gallery

I have deleted that gallewry now as the watermarking was unfixable you guys told me a while back

I Simonius

Andy wrote:

Simon, there is something on your end that is blocking much of our code

I've looked in the mirror and can't see anything on my end!

Seriously though: OK so any ideas what it could be?

any more tests I can run?

I Simonius

No more suggestions then chaps?

Safari has stopped displaying thepages again BTW
No idea why...

Andy

Simon King wrote:

No more suggestions then chaps?

Safari has stopped displaying thepages again BTW
No idea why...

Simon, we don't know what's happening with your account.

I would like you to try something please. See your PMs.

Karenl39

I'm trying to create a gallery today and getting a "page not found" internet explorer message. Any ideas why? It won't let me create a new gallery.

Andy

Karenl39 wrote:

I'm trying to create a gallery today and getting a "page not found" internet explorer message. Any ideas why? It won't let me create a new gallery.

Hi Karen, can you give us a link to the page you are trying to create the gallery from?

Are you using IE6 or IE7?

Are you certain that you are logged in?

Karenl39

Weird, now it is working. Sorry to bother you.

Lex

anybody seen the lower menu bar get slapped mid page across images before? Like this? I will not leave this image in my gallery long. I did escelate to real person using help, but no definitive answer, just a suggestion to clear my cache.



http://fotogafer.smugmug.com/gallery/2616763#138071724-L-LB