I own i2e Pro 3.0.07 and noticed that 3.1.x is out. But, their ClubSmug pricing doesn't have a price listed for "minor" (3.0 -> 3.1) upgrades, just "major" (2.x -> 3.x).
I wrote to them asking for a price. They said it was $200 (no, that's not a typo) to do a MINOR upgrade. The MAJOR upgrade, as a smugmug price is only $45..... Seems odd that:
1) The upgrade price for a MINOR version is more than the ClubSmug price for a brand new purchase ($150).
2) The upgrade price for a MINOR version is more than four times as expensive as for a MAJOR version upgrade.
Disappointed in the customer service
David
I had actually done the same thing-emailed them a few months ago and was given the same answer $200 upgrade. I emailed back to ask more specifically if they knew what I was trying to upgrade from and inquired about smugmug and never heard from them. In the past they had been very good at responses. I would love to know if anyone from Smugmug has more info on this because the upgrade sounds nice but honestly, not at that price for what I do with it.
This was the one button adjust with two slider changes (10s max) using the previous version of the software (haven't upgraded yet) and I might try the B&W when I get home. I think if i spent a minute on it, the results would be better. My conclusion of the software remains -- PS will provide better results for individual images, but for bulk adjustment for a large quantity of photos (e.g. family gatherings) and when "good enough" is required, I2E works just fine.
As for being "disappointed", "bad customer service", for not lowing the price for smuggy customers, etc. -- remember -- Colour-Science was being generous with their discount. And a discount is just that -- a discount and a decrease in cost is not a given right. Any company has the option of taking away a benefit...
Do I want the discount? YES! Do I want the price cheaper? OF COURSE!
But I'm willing to pay for a software that *works* and don't forget that it's still cheaper than Photoshop. If they provided a discount for the upgrade, I might have jumped on it, but without it, I'm still deciding if the current version is sufficient for my purposes. I probably will upgrade one of these days...
As for being "disappointed", "bad customer service", for not lowing the price for smuggy customers, etc. -- remember -- Colour-Science was being generous with their discount. And a discount is just that -- a discount and a decrease in cost is not a given right. Any company has the option of taking away a benefit...
You're right.. They can do what they want. But, when a MAJOR upgrade is 25% of the cost of the MINOR upgrade, something's wrong.
When repurchasing the entire program ($150) is cheaper than an upgrade, something is wrong!
You're right.. They can do what they want. But, when a MAJOR upgrade is 25% of the cost of the MINOR upgrade, something's wrong.
When repurchasing the entire program ($150) is cheaper than an upgrade, something is wrong!
Just my 2-cents....
David
I got to a page at some point (can't find it at the moment) that had a table with much more reasonable prices for us (including minor upgrades). I'll see if I can track it down and if it's still valid.
I got to a page at some point (can't find it at the moment) that had a table with much more reasonable prices for us (including minor upgrades). I'll see if I can track it down and if it's still valid.
That's the exact page I sent to them.. Notice it's only $45 for the MAJOR upgrade.. Minor apparently isn't included. Or, at least, they won't say it if is... I don't want to spend $45 only to be told that it's only good for a 3.0.x license, not to upgrade to the 3.1.x license.
Comments
I had actually done the same thing-emailed them a few months ago and was given the same answer $200 upgrade. I emailed back to ask more specifically if they knew what I was trying to upgrade from and inquired about smugmug and never heard from them. In the past they had been very good at responses. I would love to know if anyone from Smugmug has more info on this because the upgrade sounds nice but honestly, not at that price for what I do with it.
Thanks!
This was the one button adjust with two slider changes (10s max) using the previous version of the software (haven't upgraded yet) and I might try the B&W when I get home. I think if i spent a minute on it, the results would be better. My conclusion of the software remains -- PS will provide better results for individual images, but for bulk adjustment for a large quantity of photos (e.g. family gatherings) and when "good enough" is required, I2E works just fine.
And Colour-Science did respond: -- answered here
As for being "disappointed", "bad customer service", for not lowing the price for smuggy customers, etc. -- remember -- Colour-Science was being generous with their discount. And a discount is just that -- a discount and a decrease in cost is not a given right. Any company has the option of taking away a benefit...
Do I want the discount? YES! Do I want the price cheaper? OF COURSE!
But I'm willing to pay for a software that *works* and don't forget that it's still cheaper than Photoshop. If they provided a discount for the upgrade, I might have jumped on it, but without it, I'm still deciding if the current version is sufficient for my purposes. I probably will upgrade one of these days...
When repurchasing the entire program ($150) is cheaper than an upgrade, something is wrong!
Just my 2-cents....
David
Twitter: @WolfSnap
Facebook: http://www.facebook.com/WolfSnapDesigns
SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
I got to a page at some point (can't find it at the moment) that had a table with much more reasonable prices for us (including minor upgrades). I'll see if I can track it down and if it's still valid.
I don't know if this pricing applies to the latest update.
edited: added standard pricing for comparison.
It's just bad customer service..
David
Twitter: @WolfSnap
Facebook: http://www.facebook.com/WolfSnapDesigns
SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
[UPDATE]Found it. It's not longer valid/not for us/no longer live. So, uh, nevermind.