Sept 8th Site Issues (can't upload & speed)

lyneInSF · September 7, 2009

I get the following errors when trying to upload photos: Error writing request body to server.

What's the problem?

NWMtnGuy · September 7, 2009

Same problem. I have been completely unable to upload photos since I started trying about an hour ago. Have tried multiple computers, multiple OS's, and multiple browsers on each. When I try to add photos to a gallery I get an error page instead of the uploader. It's not the same every time but all the errors have a common theme that suggest the server is overloaded or not responding.

The couple times I have been able to get as far as the uploader it crashes and burns once I press the upload button.

Haven't changed anything about my setup and all other sites work fine.

Dale

2whlrcr · September 7, 2009

Yea, I'm having problems too. Trying to upload video and I keep getting errors. And the few I have uploaded don't play smoothly when I embed them to a forum. Frustrating.

JMPhotography · September 7, 2009

I'm having problems too...uploading within smugmug AND with "send to"...ugghh...on a deadline, hope someone there is working on it!

:

l4pi · September 7, 2009

It's the curse of l4pi..... I haven't tried to upload anything in over a week and I now I have several galleries to load.... and I'm leaving town in the morning again for two weeks. I'm telling you I'm the jinx....:cry

advman · September 7, 2009

Same for me. "The connection to the server was reset while the page was loading."

Using the "old trusty" uploader.

jcimageworks · September 7, 2009

Same here

Andy · September 7, 2009

Guys, sorry for the hassle. Ops is on it.
http://smugmug.wordpress.com/2009/09/07/9809-uploading-issue/

lyneInSF · September 8, 2009

Any news? Any ETA for the fix?

eoren1 · September 8, 2009

still down over here

Andy · September 8, 2009

lyneInSF wrote:

Any news? Any ETA for the fix?

Yes, all clear: http://smugmug.wordpress.com/2009/09/07/9709-uploading-issue/

Andy · September 8, 2009

eoren1 wrote:

still down over here

Hi E, what does this mean? What's down - can you elaborate so I can help? We're up and running fully as far as I can tell. Want to help you!

eoren1 · September 8, 2009

Andy wrote:

Hi E, what does this mean? What's down - can you elaborate so I can help? We're up and running fully as far as I can tell. Want to help you!

Morning Andy,
I tried a single upload from Lightroom using Friedl's plugin and it worked but when I tried to send up 30 images, I got the same timeout/'no response from Smugmug' message that I was getting last night. I thought it was a plugin error yesterday until I saw this thread on dgrin.
E

Andy · September 8, 2009

eoren1 wrote:

Morning Andy,
I tried a single upload from Lightroom using Friedl's plugin and it worked but when I tried to send up 30 images, I got the same timeout/'no response from Smugmug' message that I was getting last night. I thought it was a plugin error yesterday until I saw this thread on dgrin.
E

Yeah - I see the issue

I've asked our engineers. In the meantime, you can try exporting to JPG and uploading with our Simple Uploader

jpineau · September 8, 2009

Can't upload pics
I am having trouble uploading new pics - both last night and this morning. I am getting communication errors using both the Lightroom plug-in and MacDaddy. Trying to upload 101 pics and only 28 or so got through before the problem started.

Last night from my home network - everything else was working fine - just couldn't upload to SmugMug - ftp worked fine to other sites.

This morning from a different network - but same communication errors in both programs.

Can you tell me what is causing the issue - very frustrating!????

Thanks,

John Pineau
http://jpineau.smugmug.com or http://www.johnpineauphotography.com

jasonstone · September 8, 2009

Andy wrote:

Yeah - I see the issue

I've asked our engineers. In the meantime, you can try exporting to JPG and uploading with our Simple Uploader

exact same problem here using LR2 plugin by Friedl, i opened up a specific thread for it before seeing this post

jpineau · September 8, 2009

Same problem here
I am having the same problem - last night and this morning - have tried Lightroom plugin as well as MacDaddy - both failing with communication issues. Emailed plugin developer and he was experiencing the same problems while trying to test. Andy's message says it is all clear but still a problem from here.

leadZERO · September 8, 2009

Slow Slow Slow...
What is it with all the slowness recently? My galleries are taking half a minute to load. This has been happening off and on now for the past month. I've done plenty of tests and no non-SM sites show speed issues.

BrianJA · September 8, 2009

leadZERO wrote:

What is it with all the slowness recently? My galleries are taking half a minute to load. This has been happening off and on now for the past month. I've done plenty of tests and no non-SM sites show speed issues.

I've been noticing the same a lot lately and particularly this morning. It's getting a little frustrating.

jfriend · September 8, 2009

Lots of sites not working for me too. Here's a tracert:

C:\Users\John>tracert cmac.smugmug.com

Tracing route to a539.b.akamai.net [77.67.85.11]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2    10 ms    10 ms    10 ms  adsl-216-103-211-254.dsl.snfc21.pacbell.net [216.103.211.254]
  3    11 ms    10 ms    10 ms  dist1-vlan60.snfc21.pbi.net [216.102.187.130]
  4    10 ms    10 ms    10 ms  bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
  5    12 ms    12 ms    12 ms  ex3-p9-1.eqsjca.sbcglobal.net [151.164.190.15]
  6    11 ms    12 ms    12 ms  xe-0-3-0-0.sjc10.ip4.tinet.net [213.200.66.245]
  7    11 ms    13 ms    12 ms  77.67.85.11

Trace complete.

Here's what this one looks like 60 seconds after going there:

jpineau · September 8, 2009

jpineau wrote:

I am having the same problem - last night and this morning - have tried Lightroom plugin as well as MacDaddy - both failing with communication issues. Emailed plugin developer and he was experiencing the same problems while trying to test. Andy's message says it is all clear but still a problem from here.

I've found I can upload successfully by updating MacDaddy to beta 3 (3.0.4). I found a link from Andy in a message thread here. So at least for me it is currently working successfully.

So I'm guessing it appears to be somehow related to Snow Leopard upgrade done last week - maybe the fact that Lightroom appears to be running in 64 bit now.

JP

Allen · September 8, 2009

Taking over 2 minutes to load most main photos in Smugmug style.

traceroute to 24.107.206.239 (24.107.206.239), 30 hops max, 40 byte packets
1 10.27.0.1 (10.27.0.1) 0.535 ms 0.663 ms 0.779 ms
2 10.1.1.29 (10.1.1.29) 11.804 ms 11.850 ms 11.859 ms
3 nat1.sv1.smugmug.net (10.9.0.31) 1.353 ms 1.389 ms 1.341 ms
4 r2.smugmug.net (208.79.45.2) 115.788 ms 115.784 ms 115.777 ms
5 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 106.279 ms 105.976 ms 106.257 ms
6 vlan69.csw1.SanJose1.Level3.net (4.68.18.62) 107.528 ms 106.701 ms 96.722 ms
7 ae-62-62.ebr2.SanJose1.Level3.net (4.69.134.209) 103.261 ms 103.253 ms 103.239 ms
8 ae-3.ebr1.Denver1.Level3.net (4.69.132.58) 118.055 ms 118.037 ms 118.037 ms
9 ae-1-100.ebr2.Denver1.Level3.net (4.69.132.38) 127.393 ms 127.376 ms 127.374 ms
10 ae-3.ebr1.Chicago2.Level3.net (4.69.132.62) 149.110 ms 149.108 ms 149.115 ms
11 * * *
12 ae-1-55.edge6.Chicago1.Level3.net (4.68.101.146) 158.602 ms ae-1-51.edge6.Chicago1.Level3.net (4.68.101.18) 156.809 ms 152.158 ms
13 p0-0.charter3.bbnplanet.net (4.79.74.2) 161.804 ms 161.843 ms 161.829 ms
14 96.34.2.23 (96.34.2.23) 160.251 ms 160.316 ms 160.318 ms
15 static.unknown.charter.com (96.34.48.56) 161.783 ms 160.523 ms 160.249 ms
16 static.unknown.charter.com (96.34.48.58) 160.452 ms 160.151 ms 161.875 ms
17 static.unknown.charter.com (96.34.52.57) 160.433 ms 161.642 ms 160.479 ms

rkw624 · September 8, 2009

I just tried a speed test. It won't even start. All I'm getting is a message of "latency test error."

alacranera · September 8, 2009

I'm finding the problem intermittent. Either galleries load instantly, or they don't load at all within 2-3 minutes. The split is about 30% load instantly, and 70% do not.

It is frustrating

denisegoldberg · September 8, 2009

very slow response here too. It's painful to watch a gallery open.

--- Denise

jehsom · September 8, 2009

Slow
Yes, I'm having issues with slowness loading galleries and images, too. I'm afraid it's turning away customers who don't want to wait for the site to load. Please fix this!

Thank you.
Moshe

bwg · September 8, 2009

engineers are on it. we'll post to the status blog when we can.

eoren1 · September 8, 2009

Hmmmm...I'm also on Snow Leopard and have not uploaded since I upgraded.

Andy · September 8, 2009

Is it faster now?

Andy · September 8, 2009

eoren1 wrote:

Hmmmm...I'm also on Snow Leopard and have not uploaded since I upgraded.

With MacDaddy? Get Beta4 here http://hacks.introversion.com.au/MacDaddy/

Allen · September 8, 2009

nope
traceroute to 24.107.206.239 (24.107.206.239), 30 hops max, 40 byte packets
1 10.27.0.1 (10.27.0.1) 0.740 ms 0.523 ms 0.790 ms
2 r2-po3.sv1.smugmug.net (10.1.1.29) 0.873 ms 0.914 ms 0.909 ms
3 nat2.sv1.smugmug.net (10.9.0.32) 5.104 ms 5.042 ms 5.207 ms
4 r2.smugmug.net (208.79.45.2) 123.050 ms 123.044 ms 123.017 ms
5 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 5.983 ms 6.109 ms 5.429 ms
6 vlan89.csw3.SanJose1.Level3.net (4.68.18.190) 123.054 ms 122.641 ms *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * ae-1-51.edge6.Chicago1.Level3.net (4.68.101.18) 176.391 ms 176.343 ms
13 * * *
14 96.34.2.23 (96.34.2.23) 64.069 ms 64.454 ms 64.512 ms
15 * * static.unknown.charter.com (96.34.48.56) 181.298 ms
16 static.unknown.charter.com (96.34.48.58) 181.344 ms 181.776 ms 181.496 ms
17 static.unknown.charter.com (96.34.52.57) 64.126 ms 64.168 ms 64.676 ms

Sept 8th Site Issues (can't upload & speed)

Comments