Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 9 ms * 68.86.118.245
4 9 ms * 9 ms 68.87.231.222
5 11 ms * 10 ms 10g-2-1-ar01.area4.il.chicago.comcast.net [68.87
.230.121]
6 11 ms 11 ms 11 ms 68.87.231.254
7 13 ms 11 ms 12 ms 12.116.16.9
8 12 ms 14 ms 16 ms tbr2032901.cgcil.ip.att.net [12.123.4.238]
9 13 ms 11 ms 14 ms 12.122.99.73
10 11 ms 11 ms 11 ms 12.116.74.146
11 66 ms 64 ms 64 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
12 65 ms 68 ms 65 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
13 * * * Request timed out.
My traceroute
Trying to complete as Ivar showed above.... the silly thing closes automatically when completed so I'm not able to copy in it's entirity... (anyone know how to keep it open) here's most of it as copied just before closing:
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 170 ms 187 ms 171 ms nas18.2ks1.Level3.net [209.247.22.230]
2 171 ms 171 ms 171 ms unknown.Level3.net [63.212.210.2]
3 187 ms 171 ms 187 ms ge-4-0-0.mp2.StLouis1.Level3.net [64.159.0.73]
4 171 ms 171 ms 187 ms so-2-0-3.bbr2.Chicago1.Level3.net [64.159.0.58]
5 171 ms 171 ms 187 ms ae-13-55.car3.Chicago1.Level3.net [4.68.101.135]
6 171 ms 171 ms 187 ms 4.71.100.14
7 234 ms 234 ms 234 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
8 218 ms 218 ms 234 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
9 * * * Request timed out.
10
And here's another one:
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 185 ms 187 ms 171 ms nas18.2ks1.Level3.net [209.247.22.230]
2 172 ms 171 ms 171 ms unknown.Level3.net [63.212.210.2]
3 171 ms 171 ms 171 ms ge-4-0-0.mp2.StLouis1.Level3.net [64.159.0.73]
4 187 ms 187 ms 171 ms so-2-0-3.bbr2.Chicago1.Level3.net [64.159.0.58]
5 187 ms 187 ms 171 ms ae-23-52.car3.Chicago1.Level3.net [4.68.101.39]
6 187 ms 187 ms 171 ms 4.71.100.14
7 234 ms 218 ms 218 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
8 234 ms 218 ms 234 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
9 * * * Request timed out.
10 *
I can go anywhere else I try to...
PS: I highly suspect this is a 'smugmug' problem rather than the internet falling apart because yesterday, last night and this morning I've only had problems with smugmug pages. I can go anywhere else on-line except smugmug pages (mine or others). Occasionally a smugmug page will load... but it's only by chance it seems.
PS: I highly suspect this is a 'smugmug' problem rather than the internet falling apart because yesterday, last night and this morning I've only had problems with smugmug pages.
I'd like to put in a vote for this being a combination of bizzare problems- some of which are not Smugmug's fault.
I run multiple servers that yesterday, last night, and this morning, can ping the outside world (google, yahoo), but cannot ping each other. My websites are all down but certain tracerts and DNS lookups work.
Strange winds blowing. We'll hear something on the news about this in a few days I bet.
I'd like to put in a vote for this being a combination of bizzare problems- some of which are not Smugmug's fault.
I run multiple servers that yesterday, last night, and this morning, can ping the outside world (google, yahoo), but cannot ping each other. My websites are all down but certain tracerts and DNS lookups work.
Strange winds blowing. We'll hear something on the news about this in a few days I bet.
Trying to complete as Ivar showed above.... the silly thing closes automatically when completed so I'm not able to copy in it's entirity... (anyone know how to keep it open) here's most of it as copied just before closing:
Sounds like you did Start -> Run -> and typed the tracert command. You need to do STart -> Run and type cmd. After the command prompt window opens, then type the tracert command.
I didn't say it would take a few days for SmugMug to get it fixed. I said it would be a few days before we hear on the news that there were major internet problems.
turtle slow connectivity
My smugmug site takes forever to load. I am not experiencing this with any other site I attempt to browse...only with smugmug. Is there an issue????
I didn't say it would take a few days for SmugMug to get it fixed. I said it would be a few days before we hear on the news that there were major internet problems.
If this is indeed a "major internet problem", it won't take days to make headlines; we'll be hearing about it constantly until the next "major" news story comes along to take its place. (Isn't 24 hr cable news wonderful!)
Sounds like you did Start -> Run -> and typed the tracert command. You need to do STart -> Run and type cmd. After the command prompt window opens, then type the tracert command.
David
Oh geezzzzz... I feel stuuuupid now.
Thank you! and here's my complete traceroute :-)
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 185 ms 187 ms 187 ms nas18.2ks1.Level3.net [209.247.22.230]
2 187 ms 187 ms 187 ms unknown.Level3.net [63.212.211.3]
3 171 ms 171 ms 187 ms ge-6-0-0.mp2.StLouis1.Level3.net [64.159.0.69]
4 187 ms 187 ms 171 ms ae-0-0.bbr1.Chicago1.Level3.net [64.159.1.33]
5 203 ms 187 ms 187 ms ae-23-52.car3.Chicago1.Level3.net [4.68.101.39]
6 187 ms 187 ms 187 ms 4.71.100.14
7 234 ms 234 ms 234 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
8 250 ms 234 ms 234 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
9 * * * Request timed out.
10 * * * Request timed out.
11 249 ms 234 ms 234 ms hera.smugmug.com [63.81.134.23]
Trace complete.
All this time with no concrete explanation is not accepatable.
I don't have time to read all these threads.
Please post what is the problem and the expected time to normalcy.
You should bulk email us with updates when these problems arise.
Thank you.
Hello Nick, we're working as fast and hard on the problem as we can. I'm sorry for the troubles. When we have something to say, that has meaning, we'll say it. We've never been shy about doing so.
mdamn2-7:~ dmholmes$ traceroute api.smugmug.com
traceroute to api.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
1 143.111.16.1 (143.111.16.1) 1.913 ms 1.489 ms 1.498 ms
2 mda7 (10.111.254.9) 1.527 ms 3.796 ms 1.495 ms
3 mdafwpri.mdanderson.com (143.111.65.243) 1.591 ms 1.619 ms 1.568 ms
4 143.111.65.249 (143.111.65.249) 2.626 ms 2.255 ms 2.883 ms
5 phonoscope-198-170-185-89.phonoscope.com.185.170.198.in-addr.arpa (198.170.185.89) 2.901 ms 2.885 ms 2.467 ms
6 ge-5-1-133.hsa1.houston1.level3.net (4.79.88.9) 3.894 ms 3.747 ms 3.673 ms
7 so-4-0-0.mp1.houston1.level3.net (4.68.112.141) 4.159 ms 3.411 ms 3.854 ms
8 so-5-0-0.bbr1.dallas1.level3.net (209.247.11.170) 8.404 ms ae-0-0.bbr2.dallas1.level3.net (64.159.1.110) 8.935 ms so-5-0-0.bbr1.dallas1.level3.net (209.247.11.170) 9.304 ms
9 ae-24-56.car4.dallas1.level3.net (4.68.122.176) 8.461 ms ae-24-54.car4.dallas1.level3.net (4.68.122.112) 9.247 ms ae-14-51.car4.dallas1.level3.net (4.68.122.16) 8.475 ms
10 cwie-llc.car4.dallas1.level3.net (4.71.122.10) 8.261 ms 9.244 ms 8.935 ms
11 ge1-2.fr3.phx2.llnw.net (69.28.171.129) 42.338 ms 42.401 ms 43.349 ms
12 ge2-1.fr4.phx2.llnw.net (69.28.171.102) 43.738 ms 42.574 ms 41.904 ms
13 ge2-1.fr3.phx1.llnw.net (69.28.171.89) 43.082 ms 43.298 ms 42.441 ms
14 ge1-2.fr3.lax.llnw.net (69.28.171.82) 43.600 ms 42.962 ms 42.454 ms
15 ve5.fr4.lax.llnw.net (69.28.171.206) 44.738 ms 42.400 ms 42.661 ms
16 ge1-3.fr3.sjc.llnw.net (69.28.171.118) 54.576 ms 53.262 ms 53.325 ms
17 * * *
18 hera.smugmug.com (63.81.134.23) 57.165 ms 56.521 ms 53.103 ms
mdamn2-7:~ dmholmes$ traceroute davidholmes.smugmug.com
traceroute to davidholmes.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
1 143.111.16.1 (143.111.16.1) 1.818 ms 1.521 ms 1.500 ms
2 mda7 (10.111.254.9) 2.114 ms 1.730 ms 2.069 ms
3 mdafwpri.mdanderson.com (143.111.65.243) 1.647 ms 1.882 ms 1.769 ms
4 143.111.65.249 (143.111.65.249) 2.477 ms 2.385 ms 2.043 ms
5 phonoscope-198-170-185-89.phonoscope.com.185.170.198.in-addr.arpa (198.170.185.89) 2.764 ms 3.224 ms 3.277 ms
6 ge-5-1-133.hsa1.houston1.level3.net (4.79.88.9) 3.518 ms 3.575 ms 4.161 ms
7 so-4-0-0.mp1.houston1.level3.net (4.68.112.141) 4.672 ms 4.133 ms 3.575 ms
8 so-5-0-0.bbr1.dallas1.level3.net (209.247.11.170) 12.821 ms ae-0-0.bbr2.dallas1.level3.net (64.159.1.110) 8.554 ms so-5-0-0.bbr1.dallas1.level3.net (209.247.11.170) 8.592 ms
9 ae-24-54.car4.dallas1.level3.net (4.68.122.112) 9.437 ms ae-24-52.car4.dallas1.level3.net (4.68.122.48) 9.012 ms ae-14-53.car4.dallas1.level3.net (4.68.122.80) 8.561 ms
10 cwie-llc.car4.dallas1.level3.net (4.71.122.10) 8.841 ms 16.489 ms 11.076 ms
11 ge1-2.fr3.phx2.llnw.net (69.28.171.129) 41.923 ms 42.318 ms 41.678 ms
12 ge2-1.fr4.phx2.llnw.net (69.28.171.102) 42.232 ms 41.797 ms 42.994 ms
13 ge2-1.fr3.phx1.llnw.net (69.28.171.89) 43.288 ms 43.573 ms 45.867 ms
14 ge1-2.fr3.lax.llnw.net (69.28.171.82) 43.195 ms 43.044 ms 42.363 ms
15 ve5.fr4.lax.llnw.net (69.28.171.206) 42.605 ms 42.981 ms 44.932 ms
16 ge1-3.fr3.sjc.llnw.net (69.28.171.118) 53.677 ms 53.467 ms 62.231 ms
17 * * *
18 hera.smugmug.com (63.81.134.23) 52.872 ms 52.764 ms 56.072 ms
SmugMug site access problems
Similar problems experienced in Rochester, NY - timeouts, slow access, incomplete screens, missing data, site not found, etc. Running XP Media Edition over RoadRunner cable modem. Sent tracert to Robin.
One thing that's very hard for us - is that while you guys are reporting no access, many folks do have access. For example, I can hit all sites no trouble, from here in NY (Cablevision ISP). Not that this helps you, but it's making it hard for our engineers to pinpoint I'm sure.
For some reason my site is not working properly today. Were some changes made to smugmug? It won't come up at all on Mozilla. On my yahoo/at&t browser it is really slow, and sometimes it looks all messed up or does not come up at all. By really messed up, I mean the colors are purple, or the banner disappears, or all the theme names for different smugmug looks are listed in a big list in purple or blue at the top of my page...you have to scroll waaaaay down to see my site and then the galleries are all lined up to the left, weird. Sometimes it's OK, sometimes it is not. I need it to work because I am getting most of my business from my website. Any help is appreciated.
Could be all wet but looks to me like most of us having problems are running on RR or Comcast.
Interesting as well is we can hit the Dgrin site and other sites all around the net (or I can) just not Smugmug. Usually net probelms show up on blogs, nada
I am beginning to wonder what comcast and RR are maybe up to? Yea left field but I have a huge distrust of both.
Got the following from a new member that can't post... It's all Greek to me, but they say the problem seems to be limted to 'hera' as 'pluto' is unaffected:
______________________________________
Hi,I saw that you just posted on the dgrin forums for having smugmug network issues.I am having the same problems but cannot post as my dgrin membership awaits activation. I have some information that could help them in isolating their problems. I was hoping I could get you to post it for me? If you could the text begins below my signature.Regards,Brian M.Tracing route to hera.smugmug.com [63.81.134.23]over a maximum of 30 hops: 1 * * * Request timed out. 2 10 ms 11 ms 11 ms 10.64.64.1 3 9 ms 11 ms 10 ms gig1-1.kscyksgibb-rtr1.kc.rr.com [24.94.161.149] 4 12 ms 12 ms 10 ms srp14-0.kscymordc-rtr1.kc.rr.com [24.31.239.1] 5 14 ms 14 ms 11 ms srp14-0.kscymordc-rtr3.kc.rr.com [24.94.160.193] 6 12 ms 12 ms 11 ms srp12-1.kscymordc-rtr4.kc.rr.com [24.31.239.220] 7 12 ms 12 ms 14 ms so-3-1-1.kscymoL3-rtr1.kc.rr.com [24.94.160.169] 8 17 ms 18 ms 21 ms ge-5-1-203.hsa1.StLouis1.Level3.net [4.79.132.13] 9 28 ms 27 ms 28 ms ae-11-11.car2.StLouis1.Level3.net [4.69.132.186] 10 * * 31 ms ae-4-4.ebr2.Chicago1.Level3.net [4.69.132.190] 11 33 ms 35 ms 45 ms ae-23-52.car3.Chicago1.Level3.net [4.68.101.39] 12 27 ms 34 ms 23 ms 4.71.100.14 13 70 ms 71 ms 71 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66] 14 87 ms 81 ms 82 ms ve5.fr3.sjc.llnw.net [69.28.171.209] 15 * * * Request timed out. 16 92 ms * 90 ms hera.smugmug.com [63.81.134.23]Trace complete.C:\Documents and Settings\Cordite>ping -t hera.smugmug.comPinging hera.smugmug.com [63.81.134.23] with 32 bytes of data:Reply from 63.81.134.23: bytes=32 time=81ms TTL=238Request timed out.Request timed out.Request timed out.Reply from 63.81.134.23: bytes=32 time=91ms TTL=237Reply from 63.81.134.23: bytes=32 time=89ms TTL=237Reply from 63.81.134.23: bytes=32 time=90ms TTL=237Reply from 63.81.134.23: bytes=32 time=90ms TTL=236Request timed out.Reply from 63.81.134.23: bytes=32 time=81ms TTL=237Reply from 63.81.134.23: bytes=32 time=80ms TTL=237Reply from 63.81.134.23: bytes=32 time=82ms TTL=238Request timed out.Request timed out.Request timed out.Request timed out.Reply from 63.81.134.23: bytes=32 time=81ms TTL=238Request timed out.Request timed out.Ping statistics for 63.81.134.23: Packets: Sent = 19, Received = 9, Lost = 10 (52% loss),Approximate round trip times in milli-seconds: Minimum = 80ms, Maximum = 91ms, Average = 85msControl-C^CC:\Documents and Settings\Cordite>tracert www.dgrin.comTracing route to pluto.smugmug.com [63.81.134.25]over a maximum of 30 hops: 1 * * * Request timed out. 2 9 ms 12 ms 11 ms 10.64.64.1 3 13 ms 10 ms 10 ms gig1-1.kscyksgibb-rtr1.kc.rr.com [24.94.161.149] 4 10 ms 14 ms 11 ms srp14-0.kscymordc-rtr1.kc.rr.com [24.31.239.1] 5 12 ms 12 ms 16 ms srp12-1.kscymordc-rtr3.kc.rr.com [24.31.239.219] 6 12 ms 13 ms 14 ms srp12-1.kscymordc-rtr4.kc.rr.com [24.31.239.220] 7 11 ms 11 ms 12 ms so0-0-0.kscymoL3-rtr1.kc.rr.com [24.94.160.1] 8 16 ms 18 ms 18 ms ge-5-1-203.hsa1.StLouis1.Level3.net [4.79.132.13] 9 168 ms 204 ms 202 ms ae-11-11.car2.StLouis1.Level3.net [4.69.132.186] 10 * * * Request timed out. 11 33 ms 33 ms 33 ms ae-23-56.car3.Chicago1.Level3.net [4.68.101.167] 12 30 ms 24 ms 25 ms 4.71.100.14 13 70 ms 70 ms 71 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66] 14 82 ms 86 ms 80 ms ve5.fr3.sjc.llnw.net [69.28.171.209] 15 * * * Request timed out. 16 80 ms 80 ms 91 ms pluto.smugmug.com [63.81.134.25]Trace complete.C:\Documents and Settings\Cordite>ping pluto.smugmug.comPinging pluto.smugmug.com [63.81.134.25] with 32 bytes of data:Reply from 63.81.134.25: bytes=32 time=84ms TTL=48Reply from 63.81.134.25: bytes=32 time=79ms TTL=48Reply from 63.81.134.25: bytes=32 time=91ms TTL=47Reply from 63.81.134.25: bytes=32 time=79ms TTL=48Ping statistics for 63.81.134.25: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 79ms, Maximum = 91ms, Average = 83msC:\Documents and Settings\Cordite>ping -t pluto.smugmug.comPinging pluto.smugmug.com [63.81.134.25] with 32 bytes of data:Reply from 63.81.134.25: bytes=32 time=80ms TTL=48Reply from 63.81.134.25: bytes=32 time=111ms TTL=47Reply from 63.81.134.25: bytes=32 time=81ms TTL=48Reply from 63.81.134.25: bytes=32 time=90ms TTL=47Reply from 63.81.134.25: bytes=32 time=90ms TTL=47Reply from 63.81.134.25: bytes=32 time=81ms TTL=48Reply from 63.81.134.25: bytes=32 time=88ms TTL=47Reply from 63.81.134.25: bytes=32 time=81ms TTL=48Reply from 63.81.134.25: bytes=32 time=80ms TTL=48Reply from 63.81.134.25: bytes=32 time=90ms TTL=47Reply from 63.81.134.25: bytes=32 time=79ms TTL=48Reply from 63.81.134.25: bytes=32 time=91ms TTL=47Ping statistics for 63.81.134.25: Packets: Sent = 12, Received = 12, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 79ms, Maximum = 111ms, Average = 86msThe problem appears to be isolated to hera as pluto response is unaffected.
My Gear:D200, D80, 50 f/1.4, 28-75 f/2.8, 55-200 f/4-5.6, 18-55 f/3.5-5.6, 70-200 f2.8, (4) White Lightning Ultra 1200's, SB600, (2) Lightspheres, 17" Macbook Pro, 24" Apple Imac, Thinkpad T42, Epson R-260, PSCS2, Adobe Lightroom, Apple Aperture, PS Elements 4
I am beginning to wonder what comcast and RR are maybe up to? Yea left field but I have a huge distrust of both.
This is unrelated to the smugmug problem - but I just found out that Road Runner (or at least RR through Time Warner Carolina) blocked many, many of their residential users ports yesterday. Many people cannot accept incoming pings and cannot host their own websites (port 80) with residential accounts. These features worked before yesterday but have currently been blocked.
Could be all wet but looks to me like most of us having problems are running on RR or Comcast.
Interesting as well is we can hit the Dgrin site and other sites all around the net (or I can) just not Smugmug. Usually net probelms show up on blogs, nada
I am beginning to wonder what comcast and RR are maybe up to? Yea left field but I have a huge distrust of both.
I'm connecting via slow poke dial-up. Earthlink & no accelerators. :cry
Someday my little rural farm will have reliable high speed again...
Speed Way Down Since 1/03/07, 7 p.m. (PST) - Seattle, COMCAST Cable
Hi All:
There was an incredibly significant degrade in connectivity to SmugMug starting around 7 p.m. PST last night and is still a problem (1/04/07; 7:20 a.m. PST). Connectivity is so slow that pages won't load (get DNS errors, hit reload, sometimes it does very slowly, sometimes not). The JAVA upload page never loads properly, so it can't be used.
No other connectivity or speed of download or upload problems on any other channel but smugmug.com....
I note that the connectivity problem is not just to my pages, but to ALL pages at smugmug.com, including help pages, etc.
For instance, if I go to http://www.smugmug.com/help/themes and click on any of the menu items, I get an "error on page" status bar message and no connectivity at all.
Personally, I found this connectivity problem challenging -- it happened right after I put down my money for a Power User Account. My first thought was, "geez, they let me have a fast server while I tested them out before joining, and now.... ugh!" I hope that is NOT the problem... it appears not to be since several other people are complaining.... but, the connectivity problem was interesting timing for me.
Here is what I just got...
Went to my smugmugsite and got this:
*******************************************
The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.Please try the following:
<LI id=list1>
If you typed the page address in the Address bar, make sure that it is spelled correctly. <LI id=list2>Open the nickphoto123.smugmug.com home page, and then look for links to the information you want. <LI id=list3>Click the [URL="javascript:history.back(1)"][IMG]res://C:\WINDOWS\system32\shdoclc.dll/back.gif[/IMG] Back[/URL] button to try another link.
[*]Click [URL="javascript:doSearch()"][IMG]res://C:\WINDOWS\system32\shdoclc.dll/search.gif[/IMG] Search[/URL] to look for information on the Internet.
Comments
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 9 ms * 68.86.118.245
4 9 ms * 9 ms 68.87.231.222
5 11 ms * 10 ms 10g-2-1-ar01.area4.il.chicago.comcast.net [68.87
.230.121]
6 11 ms 11 ms 11 ms 68.87.231.254
7 13 ms 11 ms 12 ms 12.116.16.9
8 12 ms 14 ms 16 ms tbr2032901.cgcil.ip.att.net [12.123.4.238]
9 13 ms 11 ms 14 ms 12.122.99.73
10 11 ms 11 ms 11 ms 12.116.74.146
11 66 ms 64 ms 64 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
12 65 ms 68 ms 65 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
13 * * * Request timed out.
Hope this helps
Trying to complete as Ivar showed above.... the silly thing closes automatically when completed so I'm not able to copy in it's entirity... (anyone know how to keep it open) here's most of it as copied just before closing:
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 170 ms 187 ms 171 ms nas18.2ks1.Level3.net [209.247.22.230]
2 171 ms 171 ms 171 ms unknown.Level3.net [63.212.210.2]
3 187 ms 171 ms 187 ms ge-4-0-0.mp2.StLouis1.Level3.net [64.159.0.73]
4 171 ms 171 ms 187 ms so-2-0-3.bbr2.Chicago1.Level3.net [64.159.0.58]
5 171 ms 171 ms 187 ms ae-13-55.car3.Chicago1.Level3.net [4.68.101.135]
6 171 ms 171 ms 187 ms 4.71.100.14
7 234 ms 234 ms 234 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
8 218 ms 218 ms 234 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
9 * * * Request timed out.
10
And here's another one:
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 185 ms 187 ms 171 ms nas18.2ks1.Level3.net [209.247.22.230]
2 172 ms 171 ms 171 ms unknown.Level3.net [63.212.210.2]
3 171 ms 171 ms 171 ms ge-4-0-0.mp2.StLouis1.Level3.net [64.159.0.73]
4 187 ms 187 ms 171 ms so-2-0-3.bbr2.Chicago1.Level3.net [64.159.0.58]
5 187 ms 187 ms 171 ms ae-23-52.car3.Chicago1.Level3.net [4.68.101.39]
6 187 ms 187 ms 171 ms 4.71.100.14
7 234 ms 218 ms 218 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
8 234 ms 218 ms 234 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
9 * * * Request timed out.
10 *
PS: I highly suspect this is a 'smugmug' problem rather than the internet falling apart because yesterday, last night and this morning I've only had problems with smugmug pages. I can go anywhere else on-line except smugmug pages (mine or others). Occasionally a smugmug page will load... but it's only by chance it seems.
I'd like to put in a vote for this being a combination of bizzare problems- some of which are not Smugmug's fault.
I run multiple servers that yesterday, last night, and this morning, can ping the outside world (google, yahoo), but cannot ping each other. My websites are all down but certain tracerts and DNS lookups work.
Strange winds blowing. We'll hear something on the news about this in a few days I bet.
A few days?!?! I hope not!
Sounds like you did Start -> Run -> and typed the tracert command. You need to do STart -> Run and type cmd. After the command prompt window opens, then type the tracert command.
David
Is anybody's smugmug site working?, I canot get into my site or smugmug.com this morning
Canon 60D
Canon Rebel XTi (400)
Canon 10-22mm, Canon 50mm f/1.8 II
MacBook, MacPro
I didn't say it would take a few days for SmugMug to get it fixed. I said it would be a few days before we hear on the news that there were major internet problems.
My smugmug site takes forever to load. I am not experiencing this with any other site I attempt to browse...only with smugmug. Is there an issue????
www.erinmarie-photography.com
High Desert Racing Photography
Oh geezzzzz...
Thank you!
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 185 ms 187 ms 187 ms nas18.2ks1.Level3.net [209.247.22.230]
2 187 ms 187 ms 187 ms unknown.Level3.net [63.212.211.3]
3 171 ms 171 ms 187 ms ge-6-0-0.mp2.StLouis1.Level3.net [64.159.0.69]
4 187 ms 187 ms 171 ms ae-0-0.bbr1.Chicago1.Level3.net [64.159.1.33]
5 203 ms 187 ms 187 ms ae-23-52.car3.Chicago1.Level3.net [4.68.101.39]
6 187 ms 187 ms 187 ms 4.71.100.14
7 234 ms 234 ms 234 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
8 250 ms 234 ms 234 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
9 * * * Request timed out.
10 * * * Request timed out.
11 249 ms 234 ms 234 ms hera.smugmug.com [63.81.134.23]
Trace complete.
Smugmug is still unreachable.
All this time with no concrete explanation is not accepatable.
I don't have time to read all these threads.
Please post what is the problem and the expected time to normalcy.
You should bulk email us with updates when these problems arise.
Thank you.
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traceroute to api.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
1 143.111.16.1 (143.111.16.1) 1.913 ms 1.489 ms 1.498 ms
2 mda7 (10.111.254.9) 1.527 ms 3.796 ms 1.495 ms
3 mdafwpri.mdanderson.com (143.111.65.243) 1.591 ms 1.619 ms 1.568 ms
4 143.111.65.249 (143.111.65.249) 2.626 ms 2.255 ms 2.883 ms
5 phonoscope-198-170-185-89.phonoscope.com.185.170.198.in-addr.arpa (198.170.185.89) 2.901 ms 2.885 ms 2.467 ms
6 ge-5-1-133.hsa1.houston1.level3.net (4.79.88.9) 3.894 ms 3.747 ms 3.673 ms
7 so-4-0-0.mp1.houston1.level3.net (4.68.112.141) 4.159 ms 3.411 ms 3.854 ms
8 so-5-0-0.bbr1.dallas1.level3.net (209.247.11.170) 8.404 ms ae-0-0.bbr2.dallas1.level3.net (64.159.1.110) 8.935 ms so-5-0-0.bbr1.dallas1.level3.net (209.247.11.170) 9.304 ms
9 ae-24-56.car4.dallas1.level3.net (4.68.122.176) 8.461 ms ae-24-54.car4.dallas1.level3.net (4.68.122.112) 9.247 ms ae-14-51.car4.dallas1.level3.net (4.68.122.16) 8.475 ms
10 cwie-llc.car4.dallas1.level3.net (4.71.122.10) 8.261 ms 9.244 ms 8.935 ms
11 ge1-2.fr3.phx2.llnw.net (69.28.171.129) 42.338 ms 42.401 ms 43.349 ms
12 ge2-1.fr4.phx2.llnw.net (69.28.171.102) 43.738 ms 42.574 ms 41.904 ms
13 ge2-1.fr3.phx1.llnw.net (69.28.171.89) 43.082 ms 43.298 ms 42.441 ms
14 ge1-2.fr3.lax.llnw.net (69.28.171.82) 43.600 ms 42.962 ms 42.454 ms
15 ve5.fr4.lax.llnw.net (69.28.171.206) 44.738 ms 42.400 ms 42.661 ms
16 ge1-3.fr3.sjc.llnw.net (69.28.171.118) 54.576 ms 53.262 ms 53.325 ms
17 * * *
18 hera.smugmug.com (63.81.134.23) 57.165 ms 56.521 ms 53.103 ms
mdamn2-7:~ dmholmes$ traceroute davidholmes.smugmug.com
traceroute to davidholmes.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
1 143.111.16.1 (143.111.16.1) 1.818 ms 1.521 ms 1.500 ms
2 mda7 (10.111.254.9) 2.114 ms 1.730 ms 2.069 ms
3 mdafwpri.mdanderson.com (143.111.65.243) 1.647 ms 1.882 ms 1.769 ms
4 143.111.65.249 (143.111.65.249) 2.477 ms 2.385 ms 2.043 ms
5 phonoscope-198-170-185-89.phonoscope.com.185.170.198.in-addr.arpa (198.170.185.89) 2.764 ms 3.224 ms 3.277 ms
6 ge-5-1-133.hsa1.houston1.level3.net (4.79.88.9) 3.518 ms 3.575 ms 4.161 ms
7 so-4-0-0.mp1.houston1.level3.net (4.68.112.141) 4.672 ms 4.133 ms 3.575 ms
8 so-5-0-0.bbr1.dallas1.level3.net (209.247.11.170) 12.821 ms ae-0-0.bbr2.dallas1.level3.net (64.159.1.110) 8.554 ms so-5-0-0.bbr1.dallas1.level3.net (209.247.11.170) 8.592 ms
9 ae-24-54.car4.dallas1.level3.net (4.68.122.112) 9.437 ms ae-24-52.car4.dallas1.level3.net (4.68.122.48) 9.012 ms ae-14-53.car4.dallas1.level3.net (4.68.122.80) 8.561 ms
10 cwie-llc.car4.dallas1.level3.net (4.71.122.10) 8.841 ms 16.489 ms 11.076 ms
11 ge1-2.fr3.phx2.llnw.net (69.28.171.129) 41.923 ms 42.318 ms 41.678 ms
12 ge2-1.fr4.phx2.llnw.net (69.28.171.102) 42.232 ms 41.797 ms 42.994 ms
13 ge2-1.fr3.phx1.llnw.net (69.28.171.89) 43.288 ms 43.573 ms 45.867 ms
14 ge1-2.fr3.lax.llnw.net (69.28.171.82) 43.195 ms 43.044 ms 42.363 ms
15 ve5.fr4.lax.llnw.net (69.28.171.206) 42.605 ms 42.981 ms 44.932 ms
16 ge1-3.fr3.sjc.llnw.net (69.28.171.118) 53.677 ms 53.467 ms 62.231 ms
17 * * *
18 hera.smugmug.com (63.81.134.23) 52.872 ms 52.764 ms 56.072 ms
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Similar problems experienced in Rochester, NY - timeouts, slow access, incomplete screens, missing data, site not found, etc. Running XP Media Edition over RoadRunner cable modem. Sent tracert to Robin.
Sorry for the hassle.
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Appreciate your patience while we work on this.
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ETA: www.reneesumner.com and www.reneesumner.smugmug.com are both having issues. The log in page was not right either.
http://www.reneesumner.com
Interesting as well is we can hit the Dgrin site and other sites all around the net (or I can) just not Smugmug. Usually net probelms show up on blogs, nada
I am beginning to wonder what comcast and RR are maybe up to? Yea left field but I have a huge distrust of both.
______________________________________
Hi,I saw that you just posted on the dgrin forums for having smugmug network issues.I am having the same problems but cannot post as my dgrin membership awaits activation. I have some information that could help them in isolating their problems. I was hoping I could get you to post it for me? If you could the text begins below my signature.Regards,Brian M.Tracing route to hera.smugmug.com [63.81.134.23]over a maximum of 30 hops: 1 * * * Request timed out. 2 10 ms 11 ms 11 ms 10.64.64.1 3 9 ms 11 ms 10 ms gig1-1.kscyksgibb-rtr1.kc.rr.com [24.94.161.149] 4 12 ms 12 ms 10 ms srp14-0.kscymordc-rtr1.kc.rr.com [24.31.239.1] 5 14 ms 14 ms 11 ms srp14-0.kscymordc-rtr3.kc.rr.com [24.94.160.193] 6 12 ms 12 ms 11 ms srp12-1.kscymordc-rtr4.kc.rr.com [24.31.239.220] 7 12 ms 12 ms 14 ms so-3-1-1.kscymoL3-rtr1.kc.rr.com [24.94.160.169] 8 17 ms 18 ms 21 ms ge-5-1-203.hsa1.StLouis1.Level3.net [4.79.132.13] 9 28 ms 27 ms 28 ms ae-11-11.car2.StLouis1.Level3.net [4.69.132.186] 10 * * 31 ms ae-4-4.ebr2.Chicago1.Level3.net [4.69.132.190] 11 33 ms 35 ms 45 ms ae-23-52.car3.Chicago1.Level3.net [4.68.101.39] 12 27 ms 34 ms 23 ms 4.71.100.14 13 70 ms 71 ms 71 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66] 14 87 ms 81 ms 82 ms ve5.fr3.sjc.llnw.net [69.28.171.209] 15 * * * Request timed out. 16 92 ms * 90 ms hera.smugmug.com [63.81.134.23]Trace complete.C:\Documents and Settings\Cordite>ping -t hera.smugmug.comPinging hera.smugmug.com [63.81.134.23] with 32 bytes of data:Reply from 63.81.134.23: bytes=32 time=81ms TTL=238Request timed out.Request timed out.Request timed out.Reply from 63.81.134.23: bytes=32 time=91ms TTL=237Reply from 63.81.134.23: bytes=32 time=89ms TTL=237Reply from 63.81.134.23: bytes=32 time=90ms TTL=237Reply from 63.81.134.23: bytes=32 time=90ms TTL=236Request timed out.Reply from 63.81.134.23: bytes=32 time=81ms TTL=237Reply from 63.81.134.23: bytes=32 time=80ms TTL=237Reply from 63.81.134.23: bytes=32 time=82ms TTL=238Request timed out.Request timed out.Request timed out.Request timed out.Reply from 63.81.134.23: bytes=32 time=81ms TTL=238Request timed out.Request timed out.Ping statistics for 63.81.134.23: Packets: Sent = 19, Received = 9, Lost = 10 (52% loss),Approximate round trip times in milli-seconds: Minimum = 80ms, Maximum = 91ms, Average = 85msControl-C^CC:\Documents and Settings\Cordite>tracert www.dgrin.comTracing route to pluto.smugmug.com [63.81.134.25]over a maximum of 30 hops: 1 * * * Request timed out. 2 9 ms 12 ms 11 ms 10.64.64.1 3 13 ms 10 ms 10 ms gig1-1.kscyksgibb-rtr1.kc.rr.com [24.94.161.149] 4 10 ms 14 ms 11 ms srp14-0.kscymordc-rtr1.kc.rr.com [24.31.239.1] 5 12 ms 12 ms 16 ms srp12-1.kscymordc-rtr3.kc.rr.com [24.31.239.219] 6 12 ms 13 ms 14 ms srp12-1.kscymordc-rtr4.kc.rr.com [24.31.239.220] 7 11 ms 11 ms 12 ms so0-0-0.kscymoL3-rtr1.kc.rr.com [24.94.160.1] 8 16 ms 18 ms 18 ms ge-5-1-203.hsa1.StLouis1.Level3.net [4.79.132.13] 9 168 ms 204 ms 202 ms ae-11-11.car2.StLouis1.Level3.net [4.69.132.186] 10 * * * Request timed out. 11 33 ms 33 ms 33 ms ae-23-56.car3.Chicago1.Level3.net [4.68.101.167] 12 30 ms 24 ms 25 ms 4.71.100.14 13 70 ms 70 ms 71 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66] 14 82 ms 86 ms 80 ms ve5.fr3.sjc.llnw.net [69.28.171.209] 15 * * * Request timed out. 16 80 ms 80 ms 91 ms pluto.smugmug.com [63.81.134.25]Trace complete.C:\Documents and Settings\Cordite>ping pluto.smugmug.comPinging pluto.smugmug.com [63.81.134.25] with 32 bytes of data:Reply from 63.81.134.25: bytes=32 time=84ms TTL=48Reply from 63.81.134.25: bytes=32 time=79ms TTL=48Reply from 63.81.134.25: bytes=32 time=91ms TTL=47Reply from 63.81.134.25: bytes=32 time=79ms TTL=48Ping statistics for 63.81.134.25: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 79ms, Maximum = 91ms, Average = 83msC:\Documents and Settings\Cordite>ping -t pluto.smugmug.comPinging pluto.smugmug.com [63.81.134.25] with 32 bytes of data:Reply from 63.81.134.25: bytes=32 time=80ms TTL=48Reply from 63.81.134.25: bytes=32 time=111ms TTL=47Reply from 63.81.134.25: bytes=32 time=81ms TTL=48Reply from 63.81.134.25: bytes=32 time=90ms TTL=47Reply from 63.81.134.25: bytes=32 time=90ms TTL=47Reply from 63.81.134.25: bytes=32 time=81ms TTL=48Reply from 63.81.134.25: bytes=32 time=88ms TTL=47Reply from 63.81.134.25: bytes=32 time=81ms TTL=48Reply from 63.81.134.25: bytes=32 time=80ms TTL=48Reply from 63.81.134.25: bytes=32 time=90ms TTL=47Reply from 63.81.134.25: bytes=32 time=79ms TTL=48Reply from 63.81.134.25: bytes=32 time=91ms TTL=47Ping statistics for 63.81.134.25: Packets: Sent = 12, Received = 12, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 79ms, Maximum = 111ms, Average = 86msThe problem appears to be isolated to hera as pluto response is unaffected.
This is unrelated to the smugmug problem - but I just found out that Road Runner (or at least RR through Time Warner Carolina) blocked many, many of their residential users ports yesterday. Many people cannot accept incoming pings and cannot host their own websites (port 80) with residential accounts. These features worked before yesterday but have currently been blocked.
I'm connecting via slow poke dial-up. Earthlink & no accelerators. :cry
Someday my little rural farm will have reliable high speed again...
Hi All:
There was an incredibly significant degrade in connectivity to SmugMug starting around 7 p.m. PST last night and is still a problem (1/04/07; 7:20 a.m. PST). Connectivity is so slow that pages won't load (get DNS errors, hit reload, sometimes it does very slowly, sometimes not). The JAVA upload page never loads properly, so it can't be used.
No other connectivity or speed of download or upload problems on any other channel but smugmug.com....
I note that the connectivity problem is not just to my pages, but to ALL pages at smugmug.com, including help pages, etc.
For instance, if I go to http://www.smugmug.com/help/themes and click on any of the menu items, I get an "error on page" status bar message and no connectivity at all.
Personally, I found this connectivity problem challenging -- it happened right after I put down my money for a Power User Account. My first thought was, "geez, they let me have a fast server while I tested them out before joining, and now.... ugh!" I hope that is NOT the problem... it appears not to be since several other people are complaining.... but, the connectivity problem was interesting timing for me.
Hope you find a fix... take care, Ron
Went to my smugmugsite and got this:
*******************************************
The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.Please try the following:
<LI id=list1>
If you typed the page address in the Address bar, make sure that it is spelled correctly.<LI id=list2>Open the nickphoto123.smugmug.com home page, and then look for links to the information you want. <LI id=list3>Click the [URL="javascript:history.back(1)"][IMG]res://C:\WINDOWS\system32\shdoclc.dll/back.gif[/IMG] Back[/URL] button to try another link.
[*]Click [URL="javascript:doSearch()"][IMG]res://C:\WINDOWS\system32\shdoclc.dll/search.gif[/IMG] Search[/URL] to look for information on the Internet.
HTTP 404 - File not found
Internet Explorer
*************************************************************
Nicholas
is there work being done....I'm unable to access my site...
www.mandraleephotography.com
thanks
Mandi
www.mandraleephotography.com
Life is a compromise of what your ego wants to do, what experience tells you to do, and what your nerves let you do.
Welcome! We apologize for the rough start with you. I can promise that it's not the norm.
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