Is your custom domain busted?
Andy
Registered Users Posts: 50,016 Major grins
Hi folks, a while back when we added Akamai for speed boost, we announced to you with custom domains that improperly configured domains may cease to work or show issues in the future.
Welcome to 'the future'!
But NO WORRIES, if you've got site nav issues due to your domain not being set up right, we can help, and really fast!
If your domain is being used to point at another site that is not hosted by SmugMug, stop. Do not make the changes below. All that needs to be done is to remove the custom domain from your SmugMug control panel. That should correct the problem. If your domain is supposed to point at SmugMug, proceed with the steps below.
We have more information on the correct domain setups here:
http://www.smugmug.com/help/professional-accounts
In a nutshell, to set up the CNAME correctly you need the following:
1. for the www host point a CNAME record to domains.smugmug.com
2. also add or change an A record to 208.79.45.23 if you want people to be able to
access your site without www. Some domains allow you to use an @ sign
for the host to indicate that it is empty. Check the help at your
domain host to see what they recommend.
If you use subdomain.yourdomain.com instead of www.yourdomain.com ,
point the subdomain with a CNAME record to domains.smugmug.com and don't
add an A record as it isn't needed.
Do not use your full domain in the CNAME unless the domain host tells
you to. If you do, you will end up with
www.yourdomain.com.yourdomain.com or something similar.
Do not put in the yournickname.smugmug.com address as the destination no
matter how tempting that may be. Do not use forwarding or redirects
either. None of these will work correctly.
records if there are any for your site. It will take 24-48 hours for
the changes to propagate around the internet.
If you have not already done so, go to your SmugMug control panel and
enter the custom domain on the settings tab. That is all there is too
it. If you have problems, please let me know.
If you are stuck, write our Support Heroes ATTN: Doc/Nick in the subject line and send us your domain host UserID and set the password
to something temporary like SmugTemp123. We will log in and make the
changes or check the settings for you. When we are done you can reset the
password.
1. the name of your domain registrar
2. login name to your domain
3. change the password for your domain to smugtemp{insert_4_random_digits}
Once we have made the changes, we will let you know so that you could
change your password back.
Questions? We're here for you :ear
Welcome to 'the future'!
But NO WORRIES, if you've got site nav issues due to your domain not being set up right, we can help, and really fast!
If your domain is being used to point at another site that is not hosted by SmugMug, stop. Do not make the changes below. All that needs to be done is to remove the custom domain from your SmugMug control panel. That should correct the problem. If your domain is supposed to point at SmugMug, proceed with the steps below.
We have more information on the correct domain setups here:
http://www.smugmug.com/help/professional-accounts
In a nutshell, to set up the CNAME correctly you need the following:
1. for the www host point a CNAME record to domains.smugmug.com
2. also add or change an A record to 208.79.45.23 if you want people to be able to
access your site without www. Some domains allow you to use an @ sign
for the host to indicate that it is empty. Check the help at your
domain host to see what they recommend.
If you use subdomain.yourdomain.com instead of www.yourdomain.com ,
point the subdomain with a CNAME record to domains.smugmug.com and don't
add an A record as it isn't needed.
Do not use your full domain in the CNAME unless the domain host tells
you to. If you do, you will end up with
www.yourdomain.com.yourdomain.com or something similar.
Do not put in the yournickname.smugmug.com address as the destination no
matter how tempting that may be. Do not use forwarding or redirects
either. None of these will work correctly.
records if there are any for your site. It will take 24-48 hours for
the changes to propagate around the internet.
If you have not already done so, go to your SmugMug control panel and
enter the custom domain on the settings tab. That is all there is too
it. If you have problems, please let me know.
If you are stuck, write our Support Heroes ATTN: Doc/Nick in the subject line and send us your domain host UserID and set the password
to something temporary like SmugTemp123. We will log in and make the
changes or check the settings for you. When we are done you can reset the
password.
1. the name of your domain registrar
2. login name to your domain
3. change the password for your domain to smugtemp{insert_4_random_digits}
Once we have made the changes, we will let you know so that you could
change your password back.
Questions? We're here for you :ear
0
Comments
GoDaddy changed their menu layout. The 'tutorial' of setting things up is not valid anymore I think. I can't find "Total DNS controls and MX records"...
I also believe this is like the second or third time I've had to change these things. My galleries are getting a
Not Found
The requested URL /gallery/Gallery/8993926_qZzRE was not found on this server.
Apache/2.2.3 (Red Hat) Server at www.slickpix.net Port 80
:cry
manage domains
click on the domain
click 'total dns control'
write our Support Heroes ATTN: Doc or Nick if you want us to do it for ya in 90seconds
Portfolio • Workshops • Facebook • Twitter
http://help.smugmug.com
I deleted the address in the space and now the galleries are accessable.
My GoDaddy is set up for my flash website too so we're all good so far.
edit: Hey Doc, your ellistonfd.smugmug.com link directs me to the same error in my first post above...
http://help.smugmug.com
I have both a pro account and a standard account, both of which have/had the issue with the domain setting.
I went into my pro account control panel and removed the declared domain, which worked beautifully. I tried to do the same thing in my standard account with no luck because I don't see the place to delete it like I can in my pro account control panel.
A little over a year ago I changed Nicknames, but I don't know if that's causing any issues.
Current Account URL: www.thehilgendorfs.smugmug.com
Old Account URL: www.newleafphotography.smugmug.com
Old Redirect Setting: www.newleafphotography.com
Any ideas?
Chris Hilgendorf
Portfolio • Workshops • Facebook • Twitter
Working great. Much appreciated. Thanks Andy!!
edit: okay i have no idea what i'm supposed to do lol
if somebody can help me that would be great
www.ah87studios.com
http://ah87studios.smugmug.com
edit: everything seems to work fine now ... hmmm
Smugmug: Bayou Oaks Studio
Blog: Journey to the Light
"Serendipity...the faculty of making happy, unexpected discoveries by accident." .... Horace Walpole, 1754 (perhaps that 'lucky shot' wasn't really luck at all!)
For example:
www.cwnphotography.com/LT
redirects to:
http://cwnphotography.smugmug.com/LT
which works fine, but when folks try to click on the gallery there they get taken to an error page.
Please help in English
Portfolio • Workshops • Facebook • Twitter
is it possible that the user can later see not only the domain name at the beginning? If I select a gallery then my domain name changes to smugmug/gallery/... - ?
Second I want to please to change your data security. If somebody is searching for a member and there is a hit everybody can see how many galleries and photo the user has. I do not want that somebody knows how many photos and galleries I have and so I want to please to change this. I think this is a private information, thank you.
Portfolio • Workshops • Facebook • Twitter
www.mimamedia.de
if you click on nature there is
http://www.mimamedia.de/Nature
if you click on the gallery flowers then the url changes to
http://www.smugmug.com/gallery/9363231_znMaL
http://www.smugmug.com/gallery/9363231_znMaL
tools>customize gallery to change it back
Portfolio • Workshops • Facebook • Twitter
thank you for the solution to the first point, great
Hello,
I would be very happy for a solution refering your data security. It has no sense to make unlisted galleries if anybody can use the search-function and then sees all the user datas i.e. how many galleries including the unlisted and the number of photos.
greetings to you
http://smugmug.com/help/private-search-island
Portfolio • Workshops • Facebook • Twitter
Anywhere I can figure out why this is happening?
This has the advantage of boosting you google ranking etc for the custom domain.
The downside is that Facebook does not like custom domains when connecting like that. We are working to get it fixed.
If you have trouble with the custom domain not working in general, please let me know. I will be happy to help get it fixed.
http://help.smugmug.com
Thanks Doc. I can live without the FB integration right now, the nice name entries are very nice. I'll look for alternatives until you help FB get it sorted.
Custom domain working AOK!
http://help.smugmug.com
grazierphoto.com/proofing
or
proofing.grazierphoto.com
???
Thank you,
Enna
Portfolio • Workshops • Facebook • Twitter
"That hostname doesn't resolve to SmugMug. See our help section on "
I was typing - www.pauldunlopphotography.ca
Is there are time issue on when I can set this up?
Portfolio • Workshops • Facebook • Twitter
All good - thanks
Just a little patience was needed
Do i have to wait 24-48 as the web site says or is something wrong?
Thank you