Andy, I have to agree with cman here. There's a lot of stuff on that page and no explicit instructions that say what exactly to really do. Instead, you're left to read a whole bunch of words and try to understand what it says. This page could use 1000 less words and two specific examples of exactly what to do like your previous post here. This page could be a LOT better than it is.
Andy, I have to agree with cman here. There's a lot of stuff on that page and no explicit instructions that say what exactly to really do. Instead, you're left to read a whole bunch of words and try to understand what it says. This page could use 1000 less words and two specific examples of exactly what to do like your previous post here. This page could be a LOT better than it is.
Andy, I have to agree with cman here. There's a lot of stuff on that page and no explicit instructions that say what exactly to really do. Instead, you're left to read a whole bunch of words and try to understand what it says. This page could use 1000 less words and two specific examples of exactly what to do like your previous post here. This page could be a LOT better than it is.
jfriend, thanks. Nobody in this world do not understand me in this matter so correctly, as You.
I got a trouble. When I was uploading images to the site through Lightroom3,
I lost whole images on several galleries. I don't know the reason. But some client called me.
I tried to re-upload the each client's images at their named galleries, but still I can't see any images. It is like this;
How should I solve this? If anyone had same problem, please help.
I got a trouble. When I was uploading images to the site through Lightroom3,
I lost whole images on several galleries. I don't know the reason. But some client called me.
I tried to re-upload the each client's images at their named galleries, but still I can't see any images. It is like this;
How should I solve this? If anyone had same problem, please help.
Thank you in advance.
Hi, your Custom Domain name is not configured properly - please see the first post in this thread, http://www.dgrin.com/showthread.php?t=141333 and we'll be happy to help, just write our Support Heroes if you need assistance thanks!
Hi, your Custom Domain name is not configured properly - please see the first post in this thread, http://www.dgrin.com/showthread.php?t=141333 and we'll be happy to help, just write our Support Heroes if you need assistance thanks!
Hi Andy,
Thank you for your comment.
I had a contact support hero, then I had it fixed.
Namecheap
I switched from Go Daddy (good service, but their CEO is a douchebag) to Namecheap recently. After following the CNAME and A record instructions, I still can't get to www.ffphotog.com. Do I just need to wait longer (made changes ~8 hours ago)? Did I miss something? Thanks!!
I switched from Go Daddy (good service, but their CEO is a douchebag) to Namecheap recently. After following the CNAME and A record instructions, I still can't get to www.ffphotog.com. Do I just need to wait longer (made changes ~8 hours ago)? Did I miss something? Thanks!!
after you transfer your domain, the nameservers at the new host may still show the old. Make sure you update the nameservers to be the default set that your domain host provides.
Okay, I have read this stuff about 20 times and am still lost. I am another one of those people who probably has a simple settings error, but where???
I am using a sub-domain and I am NOT using GoDaddy. I am using 1and1. When I go to the homepage of my photos (http://sire.smugmug.com), all is good. But when I click on any folder and the link directs to my subdomain, I have broken photo links.
I went into the control panel on my server and under DNS settings, the A-record shows: 208-79-45-23.
Okay, I have read this stuff about 20 times and am still lost. I am another one of those people who probably has a simple settings error, but where???
I am using a sub-domain and I am NOT using GoDaddy. I am using 1and1. When I go to the homepage of my photos (http://sire.smugmug.com), all is good. But when I click on any folder and the link directs to my subdomain, I have broken photo links.
I went into the control panel on my server and under DNS settings, the A-record shows: 208-79-45-23.
So WHAT am I doing wrong???
Hi, please write our Support Heroes and let us assist you from the help desk, thanks
Just got a domain name last night at name.com, and just signed up for smugmug last night. So Im new, even as newbies go. The top of this thread was started in 2009 so Im not sure how relevant that info is. It looks like I did all the things Im not supposed to do, but it has been working ok (I think). Is there a list of instructions for making your domain name go to your smugmug page?
:welcome always helpful to list your site We have an extensive help section, here's the page on CNAMEs http://smu.gs/mQh57t holler to our heroes if you need help, we're available nearly 24/7 and 365 days a year. http://help.smugmug.com
Thanks Andy. My page is SportPooch.com. I never heard of a cname record before a few nights ago, or an A record, for that mater. After some reading, deleted the cname record and pointed an A record to my smugmug page. Looks like thats not the way to do it. I will read the page on cnames and see if that clears my confusion. Thanks for your help.
Do not delete the CNAME. That is the fully supported way. CNAME Alias your domain to domains.smugmug.com thanks. The A-record is fine to have, but you must have a CNAME. Write our heroes for fast personal help - 365 days a year http://help.smugmug.com thanks.
I attempted to post a new topic about this, but it didn't show up. Probably best to post this here anyhow. I have set up my domain through GoDaddy per the instructions, but still my old site is displaying (www.stevengrayphoto.com). I did see the SM page load initially right after making the changes, but it has been nothing but the old site since. More frustrating is the fact that I can no longer access my SM account because logging in through stevengrayphoto.smugmug.com now redirects to www.stevengrayphoto.com, which is displaying my old site.
I attempted to post a new topic about this, but it didn't show up. Probably best to post this here anyhow. I have set up my domain through GoDaddy per the instructions, but still my old site is displaying (www.stevengrayphoto.com). I did see the SM page load initially right after making the changes, but it has been nothing but the old site since. More frustrating is the fact that I can no longer access my SM account because logging in through stevengrayphoto.smugmug.com now redirects to www.stevengrayphoto.com, which is displaying my old site.
Are you still not seeing your galleries at your custom domain?
What I am seeing now is this. On one computer I was just able to get to the correct site in Firefox if I enter www.stevengrayphoto.com but just entering stevengrayphoto.com lands me back at the old site. Any other browser sends me to the old site regardless. On every other computer I try I get the old site with or without the www. I have cleared browser cache on all machines. I've never seen anything like this.
The link you provided lands me at a HostGator 404 - Not Found page (they hosted my site prior to making the change).
To clarify, if you land at a page with a panoramic image of a stream, that is my old WordPress based site. And, as a slight update, I can now no longer access the SM page at all again on any machine, in any browser.
Also, I apologize for the double post. My new thread didn't show up right away. I've done forum support in the past and I know how annoying dual posts are! Please feel free to delete the other thread.
What I am seeing now is this. On one computer I was just able to get to the correct site in Firefox if I enter www.stevengrayphoto.com but just entering stevengrayphoto.com lands me back at the old site. Any other browser sends me to the old site regardless. On every other computer I try I get the old site with or without the www. I have cleared browser cache on all machines. I've never seen anything like this.
The link you provided lands me at a HostGator 404 - Not Found page (they hosted my site prior to making the change).
To clarify, if you land at a page with a panoramic image of a stream, that is my old WordPress based site. And, as a slight update, I can now no longer access the SM page at all again on any machine, in any browser.
Also, I apologize for the double post. My new thread didn't show up right away. I've done forum support in the past and I know how annoying dual posts are! Please feel free to delete the other thread.
Hi, please write us at the help desk http://help.smugmug.com - I'm guessing you need to have your A-record set up properly.
Yes. Here: Where its says A i put www and where it said ipv I put in 208
where it say CNAME I put www and domain the when I go into Custom Domain I put my website address and it would say can not save. I just did it now (@midnight) and it worked. Strange thing now happened. My websit now has all this extra web address stuff: http://www.afterhoursproduction.com/cgi-sys/defaultwebpage.cgi I dont understand
Yes. Here: Where its says A i put www and where it said ipv I put in 208
where it say CNAME I put www and domain the when I go into Custom Domain I put my website address and it would say can not save. I just did it now (@midnight) and it worked. Strange thing now happened. My websit now has all this extra web address stuff: http://www.afterhoursproduction.com/cgi-sys/defaultwebpage.cgi I dont understand
Yes, the problem is you cannot have two records for the same hostname. You'll need to remove the A record for www. The A record would need to be added for your domain *without* the www:
afterhoursproduction.com
When adding the A record, leave the name field empty to see if that works. If not, check with the support pages of your domain host on how you can add that record without the www.
Yes. Here: Where its says A i put www and where it said ipv I put in 208
where it say CNAME I put www and domain the when I go into Custom Domain I put my website address and it would say can not save. I just did it now (@midnight) and it worked. Strange thing now happened. My websit now has all this extra web address stuff: http://www.afterhoursproduction.com/cgi-sys/defaultwebpage.cgi I dont understand
You've set www as both a CNAME and an A record.
Please delete the A record for WWW.
Then add a domain record with the IP address (that's either using @ or an empty hostname in the add form in your screenshot).
Comments
Here's the A-record info
here's the CNAME info:
Does that help?
Portfolio • Workshops • Facebook • Twitter
Homepage • Popular
JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
Always include a link to your site when posting a question
Portfolio • Workshops • Facebook • Twitter
Homepage • Popular
JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
Always include a link to your site when posting a question
jfriend, thanks. Nobody in this world do not understand me in this matter so correctly, as You.
These "instructions" need serious improvement.
Hi there,
I got a trouble. When I was uploading images to the site through Lightroom3,
I lost whole images on several galleries. I don't know the reason. But some client called me.
I tried to re-upload the each client's images at their named galleries, but still I can't see any images. It is like this;
How should I solve this? If anyone had same problem, please help.
Thank you in advance.
Hi, your Custom Domain name is not configured properly - please see the first post in this thread, http://www.dgrin.com/showthread.php?t=141333 and we'll be happy to help, just write our Support Heroes if you need assistance thanks!
Portfolio • Workshops • Facebook • Twitter
Hi Andy,
Thank you for your comment.
I had a contact support hero, then I had it fixed.
Thank you again.
I switched from Go Daddy (good service, but their CEO is a douchebag) to Namecheap recently. After following the CNAME and A record instructions, I still can't get to www.ffphotog.com. Do I just need to wait longer (made changes ~8 hours ago)? Did I miss something? Thanks!!
Mike
can take 24-48 hours, Miko.
Portfolio • Workshops • Facebook • Twitter
http://help.smugmug.com
I can not help wondering how you work! How long time it takes to write 2-3 simple paragraphs?
I am using a sub-domain and I am NOT using GoDaddy. I am using 1and1. When I go to the homepage of my photos (http://sire.smugmug.com), all is good. But when I click on any folder and the link directs to my subdomain, I have broken photo links.
I went into the control panel on my server and under DNS settings, the A-record shows: 208-79-45-23.
So WHAT am I doing wrong???
Hi, please write our Support Heroes and let us assist you from the help desk, thanks
Portfolio • Workshops • Facebook • Twitter
My A record is showing up OK but the CNAME doesnt appear to be functioning
Record name : CNAME
name : www
data : domains.smugmug.com
Aux Data :
after entering this if I go to edit it again it appends my domain name so it then shows as
Record name : CNAME
name : www.dynamicmotion.com.au
data : domains.smugmug.com.www.dynamicmotion.com.au
Aux Data :
P.S> I have lodged a support ticket already
make it domains.smugmug.com.
There are a few domain hosts that don't add it automatically for you.
http://help.smugmug.com
That fixed it. Many Thanks
:welcome always helpful to list your site
Portfolio • Workshops • Facebook • Twitter
Do not delete the CNAME. That is the fully supported way. CNAME Alias your domain to domains.smugmug.com thanks. The A-record is fine to have, but you must have a CNAME. Write our heroes for fast personal help - 365 days a year http://help.smugmug.com thanks.
Portfolio • Workshops • Facebook • Twitter
Please let our domain experts help. If you write us right now, Doc is working on the help desk. Thank you. help.smugmug.com
Portfolio • Workshops • Facebook • Twitter
Any help would be greatly appreciated.
These are working fine
http://www.stevengrayphoto.com/Landscapes/Black-and-White-1/20635967_pvkCB2#1636148497_sd7RDs4
Are you still not seeing your galleries at your custom domain?
Portfolio • Workshops • Facebook • Twitter
What I am seeing now is this. On one computer I was just able to get to the correct site in Firefox if I enter www.stevengrayphoto.com but just entering stevengrayphoto.com lands me back at the old site. Any other browser sends me to the old site regardless. On every other computer I try I get the old site with or without the www. I have cleared browser cache on all machines. I've never seen anything like this.
The link you provided lands me at a HostGator 404 - Not Found page (they hosted my site prior to making the change).
To clarify, if you land at a page with a panoramic image of a stream, that is my old WordPress based site. And, as a slight update, I can now no longer access the SM page at all again on any machine, in any browser.
Also, I apologize for the double post. My new thread didn't show up right away. I've done forum support in the past and I know how annoying dual posts are! Please feel free to delete the other thread.
Hi, please write us at the help desk http://help.smugmug.com - I'm guessing you need to have your A-record set up properly.
Portfolio • Workshops • Facebook • Twitter
Done, thanks!
I cant get this to work
I cant attach a screen shot on my phone
Can you please provide some information about what is not working for you? And a detailed step by step description of your process?
Michael
Facebook
Google+
Twitter
Photo Blog
where it say CNAME I put www and domain the when I go into Custom Domain I put my website address and it would say can not save. I just did it now (@midnight) and it worked. Strange thing now happened. My websit now has all this extra web address stuff: http://www.afterhoursproduction.com/cgi-sys/defaultwebpage.cgi I dont understand
Yes, the problem is you cannot have two records for the same hostname. You'll need to remove the A record for www. The A record would need to be added for your domain *without* the www:
afterhoursproduction.com
When adding the A record, leave the name field empty to see if that works. If not, check with the support pages of your domain host on how you can add that record without the www.
SmugMug Support Hero
You've set www as both a CNAME and an A record.
Please delete the A record for WWW.
Then add a domain record with the IP address (that's either using @ or an empty hostname in the add form in your screenshot).
Or get in touch via http://help.smugmug.com and we can sort it out for you.
Barrie
Smugmug Support Hero
Spence Photography - fine art portraiture in central Scotland
Pavilion Photographic Studio - tuition - workshops - studio hire - model days in central Scotland