I don't really have a burning question, just hoping to see Smugmug recover fast; unless you wanna me write about what that report that I attached was all about.
Anicca - the Theory of Impermanence: camera changes, photos stay (in Smugmug). About me - one of the the junior siblings in Dgrin family (DOB May 2006).
For what it's worth...
I been a customer of SmugMug's for a few years now and this is the first serious outage I've experienced.
Of course these things are all relative...but I mean it when I say it...your patience with Andy and the team will be rewarded with years of great service down the road.
Keep up the hard work guys and thank you for being such a great service to me and my customers.
JRW
Focusing on Event, Portrait, and Humanitarian Work.... www.jonathanwphotography.com
Location: Oklahoma City, Oklahoma
For all we know Andy is some high school student being paid $7.00 an hour to sit at the public library on the free for 2 hours computers and post "I’m Sorry" and "We are working on it" For all we know the "engineers" may be union and can only pull 2.25 hour shifts with out getting their mandatory 30 min smokie. For all we know some janitor in some dark office plugged his vacuum cleaner into the wrong outlet and now is fumbling around in his wallet trying to find "that number" he is suppose to call if things go hay-wire.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
I think right about now most of us are coming to the conclusion that shooter210 is not very good at taking hints...give it a rest! It's hard to read the important news when it's mixed in with all your ramblings.
It was a joke, and I think Andy got it. As for the news...<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p> <o:p></o:p> Andy wont give a time guarantee or estimate and I have come to terms with that. So the only News we are waiting for is "We are Back Up!" and until then lets have a few laughs tell some stories and try and figure out what public library Andy is in tonight.<o:p></o:p>
Any good SLA will be 99.99. Better ones are 99.999. It really doesn't matter though as you are not purchasing or bound by any SLA with a SmugMug account. I'm guessing there's quite a few who wish they were...
It matters to the service provider, who wants to give a certain level of confidence to its potential customers; and to the customers, who want to be assured of high availability.
Anicca - the Theory of Impermanence: camera changes, photos stay (in Smugmug). About me - one of the the junior siblings in Dgrin family (DOB May 2006).
For all we know Andy is some high school student being paid $7.00 an hour to sit at the public library on the free for 2 hours computers and post "I’m Sorry" and "We are working on it" For all we know the "engineers" may be union and can only pull 2.25 hour shifts with out getting their mandatory 30 min smokie. For all we know some janitor in some dark office plugged his vacuum cleaner into the wrong outlet and now is fumbling around in his wallet trying to find "that number" he is suppose to call if things go hay-wire.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
So wait...
I thought Andy got paid minimum wage... $7.00 an hour just seems outrageous...
As for the janitor... I say we need a new cleaning service... silly janitor...
Miguel www.kabestudios.com
I use a little bit of everything gear wise...
Nikon/Canon/Sony/GoPro/Insta360º/Mavic 2 Pro
It was a joke, and I think Andy got it. As for the news...<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p> <o:p></o:p> Andy wont give a time guarantee or estimate and I have come to terms with that. So the only News we are waiting for is "We are Back Up!" and until then lets have a few laughs tell some stories and try and figure out what public library Andy is in tonight.<o:p></o:p>
I agree, not much news coming out of this thread anyways, is there?
It matters to the service provider, who wants to give a certain level of confidence to its potential customers; and to the customers, who want to be assured of high availability.
I understand that. I'm saying that you aren't guaranteed anything with SmugMug (or any other photo site as far as I'm aware) because you are not signing or agreeing to any SLA. You're paying for a service, but there's no SLA included therein. So it's a moot point, except, perhaps, for SmugMug themselves as a fallback on their provider(s).
For all we know Andy is some high school student being paid $7.00 an hour to sit at the public library on the free for 2 hours computers and post "I’m Sorry" and "We are working on it" For all we know the "engineers" may be union and can only pull 2.25 hour shifts with out getting their mandatory 30 min smokie. For all we know some janitor in some dark office plugged his vacuum cleaner into the wrong outlet and now is fumbling around in his wallet trying to find "that number" he is suppose to call if things go hay-wire.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
the mere fact that some of you are questioning his existence is absurd. i, for one, interpret his short answers as an indication he's also involved in the resolution of this issue. i also find it considerate that he's able to respond to your allegations and questions in a timely manner.
i'm not trying to bantor, just hoping you'll give the guy a break and have faith that everything is what it is and all will be good in no time.
as i said, i own a forum and have many users with smugmug accounts. this down time also reflects of the quality of my site as well. i have an open mind and realize **** happens.
the mere fact that some of you are questioning his existence is absurd. i, for one, interpret his short answers as an indication he's also involved in the resolution of this issue. i also find it considerate that he's able to respond to your allegations and questions in a timely manner.
i'm not trying to bantor, just hoping you'll give the guy a break and have faith that everything is what it is and all will be good in no time.
as i said, i own a forum and have many users with smugmug accounts. this down time also reflects of the quality of my site as well. i have an open mind and realize **** happens.
trust!
now go back and read it again and have agood laugh...
I have not a clue what "read mode" is, but I see my photos
Read only mode is when we have that message at the top of your sites, photos are working (viewable) but you can't add photos, comments, or use the cart.
Read only mode is when we have that message at the top of your sites, photos are working (viewable) but you can't add photos, comments, or use the cart.
Comments
About me - one of the the junior siblings in Dgrin family (DOB May 2006).
I have been reading this all day and it has gone from panic to the loony bin. I may just have to keep reading...
Carry on...
I been a customer of SmugMug's for a few years now and this is the first serious outage I've experienced.
Of course these things are all relative...but I mean it when I say it...your patience with Andy and the team will be rewarded with years of great service down the road.
Keep up the hard work guys and thank you for being such a great service to me and my customers.
JRW
www.jonathanwphotography.com
Location: Oklahoma City, Oklahoma
Dave
It was a joke, and I think Andy got it. As for the news...<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
<o:p></o:p>
Andy wont give a time guarantee or estimate and I have come to terms with that. So the only News we are waiting for is "We are Back Up!" and until then lets have a few laughs tell some stories and try and figure out what public library Andy is in tonight.<o:p></o:p>
About me - one of the the junior siblings in Dgrin family (DOB May 2006).
So wait...
I thought Andy got paid minimum wage... $7.00 an hour just seems outrageous...
As for the janitor... I say we need a new cleaning service... silly janitor...
www.kabestudios.com
I use a little bit of everything gear wise...
Nikon/Canon/Sony/GoPro/Insta360º/Mavic 2 Pro
I agree, not much news coming out of this thread anyways, is there?
I understand that. I'm saying that you aren't guaranteed anything with SmugMug (or any other photo site as far as I'm aware) because you are not signing or agreeing to any SLA. You're paying for a service, but there's no SLA included therein. So it's a moot point, except, perhaps, for SmugMug themselves as a fallback on their provider(s).
it was a joke.....
the mere fact that some of you are questioning his existence is absurd. i, for one, interpret his short answers as an indication he's also involved in the resolution of this issue. i also find it considerate that he's able to respond to your allegations and questions in a timely manner.
i'm not trying to bantor, just hoping you'll give the guy a break and have faith that everything is what it is and all will be good in no time.
as i said, i own a forum and have many users with smugmug accounts. this down time also reflects of the quality of my site as well. i have an open mind and realize **** happens.
trust!
Thanks!
Portfolio • Workshops • Facebook • Twitter
www.sunglophoto.com
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"Are we there yet?"
cause that's basicly what we are doing anyway
Sooooooo Andy...Are we there yet??:D
Dave
now go back and read it again and have agood laugh...
are we there yet?
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www.sunglophoto.com
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Thank you all for your incredible patience with us today.
Portfolio • Workshops • Facebook • Twitter
Same here
Job well done, Andy!
Portfolio • Workshops • Facebook • Twitter
www.Dogdotsphotography.com
Portfolio • Workshops • Facebook • Twitter
Andy,
The speed on my site is awesome. Did they find/repair a problem that was causing recurring slow-downs?
EDIT: Ah, I'm not complaining...just happy as a bee in a florist shop.
www.sunglophoto.com
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Thanks Andy
www.Dogdotsphotography.com