Wow, this looks great. I agree with everyone who's said that coupons should be the first add after the new UI. If I could hand out coupons as rewards to customers, they'd visit my site more, buy more print, and therefore Smugmug would make more money!
Wow, this looks great. I agree with everyone who's said that coupons should be the first add after the new UI. If I could hand out coupons as rewards to customers, they'd visit my site more, buy more print, and therefore Smugmug would make more money!
It's still wrong
Why does Smugmug insist on giving grandma and grandpa the option to choose "auto" or "true" color when ordering pictures of the little kiddies?
1. They don't know what it is
2. It's not their choice to make -- it is the Pro Photographer's decision
If I'm misunderstanding something, please set me straight! But I have to get on my soapbox and say this is not for the customer to choose.
I'm pretty sure it didn't occur to us that some people wouldn't want the filenames shown. It's one of those things where it was asked for so fervently so many times...and I don't think we heard the other side, at least I didn't. How serious an issue is this?
Please keep the file names!!! Until you get coupons, I place orders for customers who get a print credit with their wedding package. Having the file names in the shopping cart is indispensable for keeping track of their order and reducing errors.
I like the new look, especially the cropping tools. Kudos to a company that gives its customers the opportunity to preview changes and give input!
According the message in the control panel, this will pave the way for coupons and other printers??? SWEET!
My two cents.
Cart looks good, though I'm not clear why the change is necessary? If my memory is sound that's three cart UIs in 18 months and still no coupons, packages or co-branding?
I agree that the colour balance buttons are, at best, un-necessary. As a pro, that should be under my control and my control only. Giving the buyer the choice only adds confusion.
For what it's worth, I agree that the auto balance works well.
Why does Smugmug insist on giving grandma and grandpa the option to choose "auto" or "true" color when ordering pictures of the little kiddies?
1. They don't know what it is
2. It's not their choice to make -- it is the Pro Photographer's decision
If I'm misunderstanding something, please set me straight! But I have to get on my soapbox and say this is not for the customer to choose.
Lots of great feedback on this particular user choice - I can foresee a change to this but possibly not with this week's cart release. We're talking about this for sure though, all of us.
I think the "Change" link and the "+Add Another Item" button should be closer together and say "Change this item" and "Add to this Item". I am guessing this brings up the same overlay as it is now?
edited to add:
I just realized it is probably too late to make these closer together, but maybe the change in description would be more clear to my average customer.
Make the Remove button smaller if needed.
Thanks for letting me know about this thread via message in my pro home page!!
Cart looks good, though I'm not clear why the change is necessary? If my memory is sound that's three cart UIs in 18 months and still no coupons, packages or co-branding?
I'm not aware of a cart UI change in years. The three things you mention depend on this change, plus pro lab integration.
Looking at the images of the checkout process, it appears that page information is only added and placed on the right side under the "Order Summary" as a Customer fills out data.
Not sure if this was mentioned, but would it prove beneficial to have the the page titles (Shipping To, Shipping Type, Billing To, etc.) already on the right side as a visual indicator to the Customer of the overall progress.
At the start of checkout, the sections on the right side would be ghosted out. As the Customer proceeds, data would be added to the section showing that it is complete. This would allow Customers to see that they are only 'X' number of clicks away from completing their transaction.
Cart looks good, though I'm not clear why the change is necessary? If my memory is sound that's three cart UIs in 18 months and still no coupons, packages or co-branding?
The previous changes were the in-gallery cart, for adding photos to your cart.
This is a redesign/enhancement of the "check-out" screens
With respect to having customers choose "auto" vs "true".......please make it go away in the cart!!!
You know having the customers have the option to select "Auto" correct vs "true" is way to scary. Most do not know the difference. We'll have a Costco Nightmare
To be clear this isn't something new, it's been in the cart for years Though we're considering modding it now based on feedback - but we don't wanna derail cart release so it may wait...
Don't forget that proof delay will allow you to double check your orders.
We're gonna have wording in the cart that is consistent with our style as a Company. And "Who's getting the goods" and "Who's Paying" fit right in, IMO.
I agree! Almost everyone that has ordered from my smugmug site (from various levels of society) have commented to me about how fun it was... the casual verbiage is a large part of that; I like it!
Oh, and great work on the new cart, I'm looking forward to being able to offer coupons and cd's / dvd's...
That's great to hear. Just curious what time frame is that road map.
That kind of depends on much more complaining they get on the new cart. If they continue to make changes to their proposed cart, then the time frame will be pushed out. If they can finalize the new cart and roll it out, then coupons and packages will come sooner.
For those of us that have been waiting several years for coupons and packages, a couple more days doesn't seem like a big deal.
Of course don't look at me. I'm sitting here at work looking at the old shopping cart on my website pushing the refresh button over and over, hoping the new one will somehow appear.
I don't want to sound negative here, but will the text be customizable? The "Who's getting the goods" and "Who's Paying" text, while cute, may not be the most "customer friendly" from some people's perspective....
What is this "pro-lab integration" ? Is that self fulfilment? I would love to use the cart, but I want to be able to repackage, inspect, and use the lab of my choice....
I know many of youz would love advanced notice for things that your customers will see that change their experience. This is a big one. I've posted some screen shots before but long ago and now it's possible that we're within a week of shipping.
Disclaimer 1: These are taken from our test server so the prices you see have no bearing on the prices you'll see when it goes live.
Disclaimer 2: Not all the text is as it will be.
Disclaimer 3: It isn't out of test yet so more bugs could be found to hold up the release.
Disclaimer 4: I wish we could put it on the beta server too like we did with the ajaxed galleries, but in the case of a secure shopping cart where products come out, it would be hard.
Disclaimer 5: We'd love to hear feedback and feature requests, but new features at this stage would make significant delays. Coupons, interfacing to a pro lab, etc., all depend on the cart so we'd have to trade off feature requests that would delay the cart + features that depend on the cart against something that would start the testing cycle all over again.
Unless it's a showstopper, our inclination is to hold the implementation of feature requests until release 1.1 or whatever.
In the shopping cart the shopper has 2 choices (auto and true) - have you considered mouse-over tool tips to distinguish between the 2 choices? Many folks won't know what to choose here - in my experience.
In the shopping cart the shopper has 2 choices (auto and true) - have you considered mouse-over tool tips to distinguish between the 2 choices? Many folks won't know what to choose here - in my experience.
TB
Just out of curiosity... have you read the rest of the thread? There are about 5 pages of "auto vs true" discussion.
didn't see it posted (although it was 12 pages long), but what about coupons and print credit? Would it be possible for us to pay into an account and offer a user print credit or a coupon on a gallery?
didn't see it posted (although it was 12 pages long), but what about coupons and print credit? Would it be possible for us to pay into an account and offer a user print credit or a coupon on a gallery?
Is there a way to not give the customer the option for auto or true colors?? I prefer handleing the colors myself, rather than the clients.
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Why does Smugmug insist on giving grandma and grandpa the option to choose "auto" or "true" color when ordering pictures of the little kiddies?
1. They don't know what it is
2. It's not their choice to make -- it is the Pro Photographer's decision
If I'm misunderstanding something, please set me straight! But I have to get on my soapbox and say this is not for the customer to choose.
Please keep the file names!!! Until you get coupons, I place orders for customers who get a print credit with their wedding package. Having the file names in the shopping cart is indispensable for keeping track of their order and reducing errors.
I like the new look, especially the cropping tools. Kudos to a company that gives its customers the opportunity to preview changes and give input!
According the message in the control panel, this will pave the way for coupons and other printers??? SWEET!
Sam
Become a friend or fan on facebook:
www.facebook.com/samellisphotography
www.facebook.com/samellisseniors
www.facebook.com/samellisweddings
That functionality exists right now, at least to some extent. They are saved as a cookie in your web browser.
Cart looks good, though I'm not clear why the change is necessary? If my memory is sound that's three cart UIs in 18 months and still no coupons, packages or co-branding?
I agree that the colour balance buttons are, at best, un-necessary. As a pro, that should be under my control and my control only. Giving the buyer the choice only adds confusion.
For what it's worth, I agree that the auto balance works well.
Thanks for the heads-up!!
Portfolio • Workshops • Facebook • Twitter
edited to add:
I just realized it is probably too late to make these closer together, but maybe the change in description would be more clear to my average customer.
Make the Remove button smaller if needed.
Thanks for letting me know about this thread via message in my pro home page!!
Scott
www.scottriggsphotography.com
Hi,
Looking at the images of the checkout process, it appears that page information is only added and placed on the right side under the "Order Summary" as a Customer fills out data.
Not sure if this was mentioned, but would it prove beneficial to have the the page titles (Shipping To, Shipping Type, Billing To, etc.) already on the right side as a visual indicator to the Customer of the overall progress.
At the start of checkout, the sections on the right side would be ghosted out. As the Customer proceeds, data would be added to the section showing that it is complete. This would allow Customers to see that they are only 'X' number of clicks away from completing their transaction.
BTW, thanks for the hard work.
The previous changes were the in-gallery cart, for adding photos to your cart.
This is a redesign/enhancement of the "check-out" screens
SmugMug API Developer
My Photos
These changes are awesome. My customers will love it. Can't wait for those coupons. Those are always good sales drivers. Keep the good stuff coming.
www.photobycate.com
http://photobycate.wordpress.com/
Ahhh! It all becomes less smoky now. I'll be looking forward to the implementation of those key features.
Is there a road map to providing package sales? It would be great to provide this products, such as portraits and sports packages.
TIA,
Anthony
Don't forget that proof delay will allow you to double check your orders.
Portfolio • Workshops • Facebook • Twitter
Step #1 - Implement New Cart
Step #2 - Add Coupons and Packages
As you can see, we are in the middle of a giant step forward.
I agree! Almost everyone that has ordered from my smugmug site (from various levels of society) have commented to me about how fun it was... the casual verbiage is a large part of that; I like it!
Oh, and great work on the new cart, I'm looking forward to being able to offer coupons and cd's / dvd's...
Nikon | Private Photojournalist
That kind of depends on much more complaining they get on the new cart. If they continue to make changes to their proposed cart, then the time frame will be pushed out. If they can finalize the new cart and roll it out, then coupons and packages will come sooner.
For those of us that have been waiting several years for coupons and packages, a couple more days doesn't seem like a big deal.
Of course don't look at me. I'm sitting here at work looking at the old shopping cart on my website pushing the refresh button over and over, hoping the new one will somehow appear.
FYI, either lack of data or the easiest bug you'll fix today -- the State is missing in the 'Billing To' field.
I agree, it does not provide a professional feedback to the experience.
In the shopping cart the shopper has 2 choices (auto and true) - have you considered mouse-over tool tips to distinguish between the 2 choices? Many folks won't know what to choose here - in my experience.
TB
Just out of curiosity... have you read the rest of the thread? There are about 5 pages of "auto vs true" discussion.
http://www.nathansimmonsphotography.com/
www.inalifetimephotography.com
www.inalifetimephotography.com/blog
What you do affects more than just you...
Is there a way to not give the customer the option for auto or true colors?? I prefer handleing the colors myself, rather than the clients.
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Flash: >550EX >Sigma EF-500 DG Super >studio strobes
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