SmugMug Bug Reporting

1356716

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 25, 2007
    tagcaver wrote:
    I checked around. You have to have a Jotspot registration. Jotspot was taken over by Google. At the moment noone who wasn't already registered can join. So, there's no way for us new users to use the Bug Reporter right now. We'll have to just use the forum or email to report bugs for now.

    It seems to me that if you have a Smugmug account or Dgrin account that one should be able to enter bugs with that info rather than needing a third logon ID/password to remember.
    put 'em here for now, no worries!
  • digitalpinsdigitalpins Registered Users Posts: 448 Major grins
    edited January 25, 2007
    Hi guys I posted a while ago about different versions of safari looking different and the latest version of safari looks perfect and now I see that you guys have been working on it and its starting to look ok in the safari version 1.3.2 but I noticed something odd and not sure if you guys have caught it....

    so I am not sure if this is a bug or not but its really wierd and odd, in this gallery http://www.digitalpins.smugmug.com/gallery/1201099 and also in all my other galleries the comments are on. But I check the gallery customization and the comments are chosen to be off. Really wierd cant figure out why its showing....ne_nau.gifheadscratch.gif..... again so far at work in safari 1.3.2 it looks like this but in the latest version of firefox it looks just great no comments at all...

    It just bothers me because clients or other people in windows explorer or who dont have an updated browser may be seeing this wierd problem.
    www.lamontphotography.com
    Canon 60D
    Canon Rebel XTi (400)
    Canon 10-22mm, Canon 50mm f/1.8 II
    MacBook, MacPro
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 25, 2007
    Hi guys I posted a while ago about different versions of safari looking different and the latest version of safari looks perfect and now I see that you guys have been working on it and its starting to look ok in the safari version 1.3.2 but I noticed something odd and not sure if you guys have caught it....

    so I am not sure if this is a bug or not but its really wierd and odd, in this gallery http://www.digitalpins.smugmug.com/gallery/1201099 and also in all my other galleries the comments are on. But I check the gallery customization and the comments are chosen to be off. Really wierd cant figure out why its showing....ne_nau.gifheadscratch.gif..... again so far at work in safari 1.3.2 it looks like this but in the latest version of firefox it looks just great no comments at all...

    It just bothers me because clients or other people in windows explorer or who dont have an updated browser may be seeing this wierd problem.

    Olde Safari (1.3.2) will not get the new ajaxy goodness :) New versions of Safari will.

    Sorry - it's a Safari issue, so we serve up the old style to that version of Safari so that you don't have a blank screen :)

    We will check the comments issue in Safari 1.3.2.

    IE6, IE7, Firefox users won't have any problems :)
  • JFreemanJFreeman Registered Users Posts: 68 Big grins
    edited January 25, 2007
    I haven't seen anyone else mention this so I don't know if its just me. I posted this as a reply in another thread about stats so it might have gotten lost. I don't know if this is related to the stats bug or to to the update but the stats seem to be showing "total photo views" rather than "unique photo views". Each time I look at a gallery the stats record a hit on each size I look at each time; instead of 1 hit per user no matter how many times they look at it. The thumbnail count seems to be unaffected it doesn't increase each time I load a gallery. If I remember correctly before the update stats would show unique views not total views, right? Josh
  • dcyphertdcyphert Registered Users Posts: 219 Major grins
    edited January 25, 2007
    I don't know if this is a bug or not...but before the new updates to the site I was able to see the word 'Buy' before the shopping cart options in my galleries. I didn't change any CSS to make this disappear.

    Also, the Page nubering is not functioning for the galleries....it looks like this...<<< Prev Pageof 4 Next >>>
    I didn't change anything to make it do this either...anyone have any ideas as to what's wrong.<img src="https://us.v-cdn.net/6029383/emoji/headscratch.gif&quot; border="0" alt="" > I apologize if I'm posting in the wrong thread.
    Dave
    __________________
    http://www.propointmedia.com
    http://propointmedia.smugmug.com/


    Canon EOS 30D, EOS Rebel XT, (2) Canon 430ex ETTL Flash, Canon 70-200mm IS USM L, 28-135mm IS USM lenses, Canon ST-E2 Wireless transmitter, Stroboframe flash bracket, Off camera shoe, Canon Remote Timer
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 25, 2007
    dcyphert wrote:
    I don't know if this is a bug or not...but before the new updates to the site I was able to see the word 'Buy' before the shopping cart options in my galleries. I didn't change any CSS to make this disappear.
    you have .title {display: none;} in your css. this blocks that word.

    You have A TON of html that doesn't belong in your CSS.

    I will have one of our specialists contact you, need to clean up your code :)
    Also, the Page nubering is not functioning for the galleries....it looks like this...<<< Prev Pageof 4 Next >>>
    I didn't change anything to make it do this either...anyone have any ideas as to what's wrong.<img src="https://us.v-cdn.net/6029383/emoji/headscratch.gif&quot; border="0" alt="" > I apologize if I'm posting in the wrong thread.
    put the new pagenav css from post 1 here, in the bottom of your CSS. Adjust colors to taste.
  • BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited January 25, 2007
    dcyphert wrote:
    I don't know if this is a bug or not...but before the new updates to the site I was able to see the word 'Buy' before the shopping cart options in my galleries. I didn't change any CSS to make this disappear.

    Also, the Page nubering is not functioning for the galleries....it looks like this...<<< Prev Pageof 4 Next >>>
    I didn't change anything to make it do this either...anyone have any ideas as to what's wrong.<img src="https://us.v-cdn.net/6029383/emoji/headscratch.gif&quot; border="0" alt="" > I apologize if I'm posting in the wrong thread.

    Hi Dave,

    You might want to move your "header" and "footer" information that you have in your CSS code box to the appropriate box. Let's get that out of the CSS box first.
    Barb
    Smug since 2006
    SmugMug Help
    PhotoscapeDesign
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited January 25, 2007
    StatCounter issue
    I appreciate that you all figured out how to preserve most of StatCounter's functionality when moving to the new JavaScript driven release.

    There is one detail in the StatCounter implementation that is different than it was before and appears a bit strange in the StatCounter results.

    The referrer for each new image view is no longer right in many cases. See below for how this looks in the StatCounter report. The first referrer is correct, but the subsequent ones no longer show where the user came from when viewing that image. Instead, they show the original page they came from before viewing the first image.

    I understand why this is since StatCounter is retrieving the last real web page the user was on and Smugmug viewing within a single gallery doesn't trigger any real page loads any more, but it's a bit misleading in the StatCounter report since the referrer line isn't showing where the user came from for each page if the previous view was within that Smugmug gallery. Any way to fix this or get it on the list to look at?

    125422367-L.jpg
    --John
    HomepagePopular
    JFriend's javascript customizationsSecrets for getting fast answers on Dgrin
    Always include a link to your site when posting a question
  • notrslaunotrslau Registered Users Posts: 5 Beginner grinner
    edited January 25, 2007
    Incorrect gallery links in Safari. Site completely broken with IE6, IE7 and Opera
    I have verified this on three machines all running Safari 2.0.4. Clearing cookies for both smugmug and my domain did not help. Galleries display correctly (thumbnails and initial medium sized image load), but clicking on any thumbnail takes you back to my homepage. I then noticed that the URL for a thumbnail or the next image link looks like:

    When it should be

    Also, the link for "Next" page is

    When it should be

    I have some CSS (which is pretty basic), no Javascript, a header and a footer defined. The galleries use a custom theme which has very simple CSS to set alignment/margins and disable borders.

    Firefox sees the correct link, and is the only browser that handles the site correctly. IE6, IE7 and Opera all display just the footer (for any page even if I go directly to a valid gallery URL) even after resetting all options to factory and deleting all cookies. However, if I view source, I do see the content that is supposed to be there, everything but the footer is just not being displayed. I am guessing it is something funky I should not have done in my CSS? ne_nau.gif Thanks!
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited January 25, 2007
    notrslau wrote:
    I have verified this on three machines all running Safari 2.0.4. Clearing cookies for both smugmug and my domain did not help. Galleries display correctly (thumbnails and initial medium sized image load), but clicking on any thumbnail takes you back to my homepage. I then noticed that the URL for a thumbnail or the next image link looks like: When it should be Also, the link for "Next" page is When it should be I have some CSS (which is pretty basic), no Javascript, a header and a footer defined. The galleries use a custom theme which has very simple CSS to set alignment/margins and disable borders.

    Firefox sees the correct link, and is the only browser that handles the site correctly. IE6, IE7 and Opera all display just the footer (for any page even if I go directly to a valid gallery URL) even after resetting all options to factory and deleting all cookies. However, if I view source, I do see the content that is supposed to be there, everything but the footer is just not being displayed. I am guessing it is something funky I should not have done in my CSS? ne_nau.gif Thanks!

    Under Windows, your site works in Firefox and does not work in IE6. I see a JavaScript error in IE6. When I look at the Javascript code (which I didn't study it in detail) I wonder if it the issue might be tirggered by the "-" in your domain name and Smugmug is getting confused when looking for a "-" delimiter at the end of the URL. The same gallery works in IE6 if you reference it generically without your domain name: http://www.smugmug.com/gallery/1542879.

    It looks like you might need JT for this one.
    --John
    HomepagePopular
    JFriend's javascript customizationsSecrets for getting fast answers on Dgrin
    Always include a link to your site when posting a question
  • bwgbwg Registered Users, Retired Mod Posts: 2,119 SmugMug Employee
    edited January 26, 2007
    jfriend wrote:
    I appreciate that you all figured out how to preserve most of StatCounter's functionality when moving to the new JavaScript driven release.

    There is one detail in the StatCounter implementation that is different than it was before and appears a bit strange in the StatCounter results.

    The referrer for each new image view is no longer right in many cases. See below for how this looks in the StatCounter report. The first referrer is correct, but the subsequent ones no longer show where the user came from when viewing that image. Instead, they show the original page they came from before viewing the first image.

    I understand why this is since StatCounter is retrieving the last real web page the user was on and Smugmug viewing within a single gallery doesn't trigger any real page loads any more, but it's a bit misleading in the StatCounter report since the referrer line isn't showing where the user came from for each page if the previous view was within that Smugmug gallery. Any way to fix this or get it on the list to look at?
    Statcounter is pretty black & white with what we can do with it. Because of the way their script is, there is not a whole lot I can do that doesn't violate their TOS. I'll look to see what I can do.
    Pedal faster
  • {JT}{JT} Registered Users Posts: 1,016 Major grins
    edited January 26, 2007
    It was something in your customizations; I had to remove this:
    <BASE HREF="http://www.rl-imaging.com/"&gt;
    Tested and works perfectly in Safari.


    notrslau wrote:
    I have verified this on three machines all running Safari 2.0.4. Clearing cookies for both smugmug and my domain did not help. Galleries display correctly (thumbnails and initial medium sized image load), but clicking on any thumbnail takes you back to my homepage. I then noticed that the URL for a thumbnail or the next image link looks like:

    When it should be

    Also, the link for "Next" page is

    When it should be

    I have some CSS (which is pretty basic), no Javascript, a header and a footer defined. The galleries use a custom theme which has very simple CSS to set alignment/margins and disable borders.

    Firefox sees the correct link, and is the only browser that handles the site correctly. IE6, IE7 and Opera all display just the footer (for any page even if I go directly to a valid gallery URL) even after resetting all options to factory and deleting all cookies. However, if I view source, I do see the content that is supposed to be there, everything but the footer is just not being displayed. I am guessing it is something funky I should not have done in my CSS? <img src="https://us.v-cdn.net/6029383/emoji/ne_nau.gif&quot; border="0" alt="" > Thanks!
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited January 26, 2007
    I think it works cool now, makes it a lot easier to go from pic to pic. I had the
    problem of picking the came from as I went down the list.
    Al
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • notrslaunotrslau Registered Users Posts: 5 Beginner grinner
    edited January 26, 2007
    Re: Incorrect gallery links in Safari. Site completely broken with IE6, IE7 and Opera
    {JT} wrote:
    It was something in your customizations; I had to remove this:
    <BASE HREF="http://www.rl-imaging.com/"&gt;
    Tested and works perfectly in Safari.

    Thank you! Oi, I cannot remember why I had added that.

    As for the IE6, IE7 and Opera problem, Andy and Barb pointed out that it was a different problem in my header and footer. Basically idiotic typos I had made. I fixed the typos and all is well now. Whew! Thank you everybody for the quick replies and fix! clap.gif
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 26, 2007
    notrslau wrote:
    Thank you! Oi, I cannot remember why I had added that.

    As for the IE6, IE7 and Opera problem, Andy and Barb pointed out that it was a different problem in my header and footer. Basically idiotic typos I had made. I fixed the typos and all is well now. Whew! Thank you everybody for the quick replies and fix! clap.gif
    w000p :)
  • dcyphertdcyphert Registered Users Posts: 219 Major grins
    edited January 26, 2007
    Andy wrote:
    you have .title {display: none;} in your css. this blocks that word.

    You have A TON of html that doesn't belong in your CSS.

    I will have one of our specialists contact you, need to clean up your code :)
    put the new pagenav css from post 1 here, in the bottom of your CSS. Adjust colors to taste.

    Andy,

    I'd appreciate an expert's help, I have been neglecting my code because I've been so busy...even though I knew it needed work..my CCS is rusty at best and referring my site to one of the guru's out there will greatly welcomed...

    Also...I removed the .title {display: none;} from the CSS code and the 'Buy' word is still not showing...unless I missed it somewhere else.

    Thanks once again.
    Dave
    __________________
    http://www.propointmedia.com
    http://propointmedia.smugmug.com/


    Canon EOS 30D, EOS Rebel XT, (2) Canon 430ex ETTL Flash, Canon 70-200mm IS USM L, 28-135mm IS USM lenses, Canon ST-E2 Wireless transmitter, Stroboframe flash bracket, Off camera shoe, Canon Remote Timer
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 26, 2007
    dcyphert wrote:
    Andy,

    I'd appreciate an expert's help, I have been neglecting my code because I've been so busy...even though I knew it needed work..my CCS is rusty at best and referring my site to one of the guru's out there will greatly welcomed...

    Also...I removed the .title {display: none;} from the CSS code and the 'Buy' word is still not showing...unless I missed it somewhere else.

    Thanks once again.
    More help is on the way!
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited January 26, 2007
    Andy wrote:
    More help is on the way!
    That would be me.

    I fixed a lot of problems you had. It was nothing related to the change as far as I could tell. Open tags, or closing tags while nothing was open. HTML in the CSS.

    You have CSS in your custom CSS (the customize page) and you are running a custom theme with some the same, and some differences from your beforementionend CSS. PLEASE consolidate that into one place. Either put everything together in one of the two places. It's really hard to see what's going on otherwise.

    If I were you, I would get rid of the custom theme, and make the appropriate changes in your custom CSS. Getting rid of the theme also brings back the text that you mentioned.
  • dcyphertdcyphert Registered Users Posts: 219 Major grins
    edited January 26, 2007
    ivar wrote:
    That would be me.

    I fixed a lot of problems you had. It was nothing related to the change as far as I could tell. Open tags, or closing tags while nothing was open. HTML in the CSS.

    You have CSS in your custom CSS (the customize page) and you are running a custom theme with some the same, and some differences from your beforementionend CSS. PLEASE consolidate that into one place. Either put everything together in one of the two places. It's really hard to see what's going on otherwise.

    If I were you, I would get rid of the custom theme, and make the appropriate changes in your custom CSS. Getting rid of the theme also brings back the text that you mentioned.

    Thanks Ivar,
    I think I understand....but do you mean I can't use the 'hot linking' from my domain server for the images in my header on SM, I wanted it (my SmugMug pages) to appear more like the user was on my website domain, that's why I did this. Also...the changes you made made the top part of my header stretch out beyond what's under it...I think it's just a table width problem? Thank you.
    Dave
    __________________
    http://www.propointmedia.com
    http://propointmedia.smugmug.com/


    Canon EOS 30D, EOS Rebel XT, (2) Canon 430ex ETTL Flash, Canon 70-200mm IS USM L, 28-135mm IS USM lenses, Canon ST-E2 Wireless transmitter, Stroboframe flash bracket, Off camera shoe, Canon Remote Timer
  • DavidTODavidTO Registered Users, Retired Mod Posts: 19,160 Major grins
    edited January 26, 2007
    Not sure it's a bug, but I'm noticing that in smugmug view in a large gallery (like smugmug's popular today) and you click next page several times the main image starts to act funky. Try it. It's weird.
    Moderator Emeritus
    Dgrin FAQ | Me | Workshops
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 26, 2007
    DavidTO wrote:
    Not sure it's a bug, but I'm noticing that in smugmug view in a large gallery (like smugmug's popular today) and you click next page several times the main image starts to act funky. Try it. It's weird.
    Good catch. Reported.
  • ginger_55ginger_55 Registered Users Posts: 8,416 Major grins
    edited January 26, 2007
    red Xs instead of photos and galleries on smugmug for me. A few things show, but very few. It has been like that all evening and maybe longer.

    I have nothing turned off, nothing changed. I cleared cookies earlier today along with my cache (temps, etc.).

    Don't know if this is where I ask if it is me or you.........

    ginger
    After all is said and done, it is the sweet tea.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 26, 2007
    ginger_55 wrote:
    red Xs instead of photos and galleries on smugmug for me. A few things show, but very few. It has been like that all evening and maybe longer.

    I have nothing turned off, nothing changed. I cleared cookies earlier today along with my cache (temps, etc.).

    Don't know if this is where I ask if it is me or you.........

    ginger
    G, send details to our help desk, with gallery links please and we can help deal.gif
  • I SimoniusI Simonius Registered Users Posts: 1,034 Major grins
    edited January 28, 2007
    upload window loses detail if minimised
    you might know this already but in case:

    I minimised (Mac osX) the SM page and upload progress window and when I opened tem fuly again all details had gone

    The progress bar still had text of 'upload in progress' but nowt else
    The java section in the main window says 'this document contains no data'

    Not sure if it is still uploading or not really

    Justthought Id men=tion it
    Veni-Vidi-Snappii
    ...pics..
  • CenterStageLoriCenterStageLori Registered Users Posts: 17 Big grins
    edited January 29, 2007
    This may have been reported already, so if it is redundant, my apologies. But sometimes when I click on something in "Photo Tools" nothing happens. This morning it was "Color Effects" that was giving me problems; other times it's been the "Make a Second Copy." It's hit-and-miss, though. Sometimes it works with no problems; sometimes it just sits here doing nothing. I've discovered that if I then go choose a different photo tool and then go back to the, say, "Color Effects," it then will work again.

    This has happened on both my Mac Powerbook using Safari and Firefox; and my PC using IE.

    Oh, also, when I go to upload from iPhoto using the little program you have for that, I almost always get an error message first, saying something about a vector, but I just click okay and then it's fine. I never actually have trouble uploading -- it always works fine, but it just always first gives me that little message. I can't be more specific right now because I don't have my powerbook with me. It's not really a problem for me since the uploader works anyway, but figured it wouldn't hurt to mention it.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 29, 2007
    This may have been reported already, so if it is redundant, my apologies. But sometimes when I click on something in "Photo Tools" nothing happens. This morning it was "Color Effects" that was giving me problems; other times it's been the "Make a Second Copy." It's hit-and-miss, though. Sometimes it works with no problems; sometimes it just sits here doing nothing. I've discovered that if I then go choose a different photo tool and then go back to the, say, "Color Effects," it then will work again.

    This has happened on both my Mac Powerbook using Safari and Firefox; and my PC using IE.
    Thx - we've fixed this internally and should have the patch applied soon (hopefully today....)
  • dcyphertdcyphert Registered Users Posts: 219 Major grins
    edited January 30, 2007
    'SmugMug Small' style for Popular Photos gallery
    headscratch.gif I use mainly 'SmugMug Small' for all my galleries, I use this due the fact the width is contained under my header. My problem, which I am not sure if it's a bug or just an option change, is the 'Popular Photos' gallery is in the 'SmugMug' style and is spread out to the width of the browser and doesn't stay contained under my header. I want it to look like any of the other galleries that are in the 'SmugMug Small' style. Can anyone provide any help or info? Thanks.
    Dave
    __________________
    http://www.propointmedia.com
    http://propointmedia.smugmug.com/


    Canon EOS 30D, EOS Rebel XT, (2) Canon 430ex ETTL Flash, Canon 70-200mm IS USM L, 28-135mm IS USM lenses, Canon ST-E2 Wireless transmitter, Stroboframe flash bracket, Off camera shoe, Canon Remote Timer
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 30, 2007
    dcyphert wrote:
    headscratch.gif I use mainly 'SmugMug Small' for all my galleries, I use this due the fact the width is contained under my header. My problem, which I am not sure if it's a bug or just an option change, is the 'Popular Photos' gallery is in the 'SmugMug' style and is spread out to the width of the browser and doesn't stay contained under my header. I want it to look like any of the other galleries that are in the 'SmugMug Small' style. Can anyone provide any help or info? Thanks.
    The link you use for your most popular,
    Use this url and put it in a link on your navbar, then hide popular photos from your homepage?
    http://www.smugmug.com/homepage/templatechange.mg?TemplateID=10&origin=http://propointmedia.smugmug.com/popular/
    

    Try It thumb.gif
  • jscolesjscoles Registered Users Posts: 17 Big grins
    edited January 30, 2007
    A few bugs with Opera
    I've seen a few bugs that only appear when I use Opera 9.

    One is that buttons will occasionally be almost entirely hidden. All that is visible is the top edge of the button - just a thin white line:

    126499216-L.gif

    126499647-L.gif

    I see this mostly when viewing slideshows, though it can also be seen in the control panel, and sometimes on other pages. When I see it on my home page, or in a gallery, cycling the theme to a different one and back seems to temporarily fix it. Since I know what most of the buttons say, this is a minor annoyance, really.


    Secondly, slideshows have a funny twist. It seems like entering Opera's fullscreen mode (hit F11) corrupts the show somehow. Once you toggle fullscreen mode, the slideshow continues, but transitions between portrait and landscapes photos are now wacky:
    If the current photo is portrait, and the next is landscape, the first photo will stretch out to the next photo's shape for half a second, and then transition to the next photo.

    This is rather distracting:
    126502927-S.jpg

    126502934-S.jpg

    126502943-S.jpg

    It sometimes does not happen immediately, but eventually, if I toggle Opera's fullscreen mode, it will. This occurs both with automatic playback and with manual photo advancing. Once the show is 'corrupted' in fullscreen mode, even toggling back to the normal non-fullscreen window does not remove the transition-stretching.

    Also, the full screen toggle sometimes causes the slideshow to stop playing. I'll toggle fullscreen while the slideshow is playing, and then it will just stay on that photo forever. Clicking play/pause or 'p' doesn't seem to get it going again. Reopening the slideshow fixes this, sometimes, but not always.

    Finally, a very minor glitch with the slide-down page selector in smugmug view. When I mouse over any part of the 'hidden' menu, including the thumbnails it partly covers up when it slides down, the menu shows up. I would expect the menu to stay hidden until I mouseover the down arrow, as it does in other browsers.


    I understand that Opera is not officially supported by smugmug, but I wanted to point this out anyway, as it is an awesome browser.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 30, 2007
    jscoles wrote:
    I've seen a few bugs that only appear when I use Opera 9.

    .
    .
    .

    I understand that Opera is not officially supported by smugmug, but I wanted to point this out anyway, as it is an awesome browser.
    Thanks. Yes, the officially supported browsers are

    IE6, IE7, Firefox and Safari.
This discussion has been closed.