SmugMug Bug Reporting Thread

Andy

bigwebguy wrote:

I'm just curious as to the official explanation behind this.

I bugged it, not sure what Don will say but thanks for reporting, Lee.

Andy

zip_doo_dah wrote:

I think it mainly shows up in the larger galleries like the Work Buddies example I showed you. It happens often in this one too:

http://www.justinandkrista.smugmug.com/Vacation/147594

It's the smugmug footer that seems to be written over the top of my galleries.

Thanks,
Justin

PS You should be enjoying your vacation, not dealing with my miniscule bug. lol

Hi, Are you still seeing this? I cannot replicate it today, IE6.

zip_doo_dah

Andy wrote:

Hi, Are you still seeing this? I cannot replicate it today, IE6.

Unfortunately yes.

I'd never seen the bug until I switched my theme from the default to the Fresh Air theme. I wasn't sure if it was the Fresh Air theme or whether it coincided with a new release of your code so I switched back to Default theme and I wasn't able to reproduce the bug. When I switched back to Fresh Air theme, the bug showed its nasty head once again.

Too bad because I do like that Fresh Air theme. However, it doesn't happen often enough to make me switch back. It should be fixed at some point however because it looks a little tacky when it shows up.

I'm sure you'll find it. It's just somehow the theme affects the algorithm that calculates the location of the footer. Good luck and cheers!

Andy

zip_doo_dah wrote:

Ooops. Sorry. I take back that last comment about it only happening in the larger galleries. This is from my Friends gallery.

It will happen if you have an unclosed <div> in your customization. Are you still seeing it now?

devbobo

yui code not implemented on the keyword page.

wizard444

Andy wrote:

Our Fully Supported browsers are IE6, Firefox (Win and Mac) and Safari.

Is there any particular reason you don't want business from Opera users? I'm still ticked that I had to cancel my smug account, yes I really liked having my smug but I really like Opera too. Should I have to settle for less?

Maybe you have too many customers now so you're thinning your revenue on purpose. If some day you decide to change your mind, I'll come back happily.

Best Regards,

Wiz

devbobo

wizard444 wrote:

Is there any particular reason you don't want business from Opera users? I'm still ticked that I had to cancel my smug account, yes I really liked having my smug but I really like Opera too. Should I have to settle for less?

Maybe you have too many customers now so you're thinning your revenue on purpose. If some day you decide to change your mind, I'll come back happily.

Best Regards,

Wiz

Hi Wiz,

I can't really talk for SM or Andy, but I would be really surprised if they were turning their backs on Opera all together. I think Andy was referring to the browsers that they actively test for all features, hacks, etc.

What things don't seem to be working properly ?

Cheers,

David

Andy

wizard444 wrote:

Is there any particular reason you don't want business from Opera users? I'm still ticked that I had to cancel my smug account, yes I really liked having my smug but I really like Opera too. Should I have to settle for less?

Maybe you have too many customers now so you're thinning your revenue on purpose. If some day you decide to change your mind, I'll come back happily.

Best Regards,

Wiz

Hi Wiz,

Thanks for posting again. We don't feel like we're turning our backs on anyone. Opera has proven somewhat difficult to keep updating. For example, in the latest update from Opera, they made a change that caused some of our AJAX stuff to not work properly. And then there is the buttons issue to lick, too. We fully support three browsers for PCs and Macs. Firefox, Safari, and IE6.

Thanks for telling us how important Opera is to you!

docwalker

I am probably screwing this up but I cannot figure it out. Given the new features I decided to do a relook at my pricing structure. One thing that has given me fits is not having a way to have default prices saved. So I created 3 private galleries that I can price and when needed use the copy function to price new galleries. ie. family pricing, photos for sale (including commercial download), and photos for sale (not available for commercial download).

Once created I went in to set the prices. In one of the galleries I want to price all of the photos at say 5 cents above cost. When you do any other function such as % increase it automatically calculates profit and updates. But when you do a dollar amount that is less than a dollar it does not update. Leaving off the . sets a full dollar amount.

Interesting thing is that this occurs on the photos. But the digital downloads show the correct increased amount. Also, if you increase the prices by 1.00 first and then increase by say .05 then it works. There is something about increasing by >.99 that is not working.

I have tested this in IE and FF and they both display the same behavior.

Andy

docwalker wrote:

I am probably screwing this up but I cannot figure it out. Given the new features I decided to do a relook at my pricing structure. One thing that has given me fits is not having a way to have default prices saved. So I created 3 private galleries that I can price and when needed use the copy function to price new galleries. ie. family pricing, photos for sale (including commercial download), and photos for sale (not available for commercial download).

Once created I went in to set the prices. In one of the galleries I want to price all of the photos at say 5 cents above cost. When you do any other function such as % increase it automatically calculates profit and updates. But when you do a dollar amount that is less than a dollar it does not update. Leaving off the . sets a full dollar amount.

Interesting thing is that this occurs on the photos. But the digital downloads show the correct increased amount. Also, if you increase the prices by 1.00 first and then increase by say .05 then it works. There is something about increasing by >.99 that is not working.

I have tested this in IE and FF and they both display the same behavior.

Gallery links pls so I can validate?

docwalker

Actually any of them... But this is one of the ones I am working in: http://docwalker.smugmug.com/gallery/1723933

Andy

docwalker wrote:

I am probably screwing this up but I cannot figure it out. Given the new features I decided to do a relook at my pricing structure. One thing that has given me fits is not having a way to have default prices saved. So I created 3 private galleries that I can price and when needed use the copy function to price new galleries. ie. family pricing, photos for sale (including commercial download), and photos for sale (not available for commercial download).

Once created I went in to set the prices. In one of the galleries I want to price all of the photos at say 5 cents above cost. When you do any other function such as % increase it automatically calculates profit and updates. But when you do a dollar amount that is less than a dollar it does not update. Leaving off the . sets a full dollar amount.

Interesting thing is that this occurs on the photos. But the digital downloads show the correct increased amount. Also, if you increase the prices by 1.00 first and then increase by say .05 then it works. There is something about increasing by >.99 that is not working.

I have tested this in IE and FF and they both display the same behavior.

I'll check w/ JT.

daume

Problems with color effect
Hello,
I want to change the color of a photo with the `color effect' from the menu under the picture. Once I click on the `color effect' item of the menu a new page appears but the picture that would normaly load up to chose from are not present. I was able to use this feature before but not anymore. Is this a generalised problem or just me?


thanks
Yann

zip_doo_dah

Andy wrote:

It will happen if you have an unclosed <div> in your customization. Are you still seeing it now?

Can you not see it? I swear it's happening!

Here's another example from today:

zip_doo_dah

zip_doo_dah wrote:

Can you not see it? I swear it's happening!

Here's another example from today:

sorry about the double post, but all of my divs have been commented out the entire time I do believe.

Also, I think you must have slightly changed my theme because it's default on all pages except the sub-category pages which are now Fresh Air. It switches back to default again at the gallery level. I'll leave it that way if it helps you figure it out.

Being a programmer myself, I know how frustrating even the littlest of bugs can be some time. Completely patient here.

-justin

DodgeV83

bigwebguy wrote:

not really a bug, but kinda annoying

lightbox doesnt remember scroll position. if you're in a gallery and scroll down then activate lightbox, when you close lightbox the page is scrolled all the way to the top instead of where you were previously.

p.s. JT if you fix this i'll change my avatar

If this gets implemented so it doesn't scroll to the top after a viewing...it will beat Zenfolio's picture navigation IMO!

Andy

zip_doo_dah wrote:

sorry about the double post, but all of my divs have been commented out the entire time I do believe.

Also, I think you must have slightly changed my theme because it's default on all pages except the sub-category pages which are now Fresh Air. It switches back to default again at the gallery level. I'll leave it that way if it helps you figure it out.

Being a programmer myself, I know how frustrating even the littlest of bugs can be some time. Completely patient here.

-justin

Do me a favor and remove that header code completely, ok? Then let us know... THanks!

zip_doo_dah

Andy wrote:

Do me a favor and remove that header code completely, ok? Then let us know... THanks!

Sorry Andy. It still happens, I'll leave it out though. Feel free to mess around with my website if you want. As long as you don't delete or rearrange my pics, I could care less. Maybe I should just try out a different theme?

-justin

daume

daume wrote:

Hello,
I want to change the color of a photo with the `color effect' from the menu under the picture. Once I click on the `color effect' item of the menu a new page appears but the picture that would normaly load up to chose from are not present. I was able to use this feature before but not anymore. Is this a generalised problem or just me?


thanks
Yann

If I right click on where the image is supposed to be, I dont get an image
but I get
http://upload.smugmug.com/photos/toolthumbs.mg?tool=color&ImageID=84870984&type=colorcorrect
On the page which says

Color effects - Pick your desired result.

Caution, Please Read - after adjusting your photo, smugmug will no longer have a copy of your original. You cannot go back. smugmug strongly recommends checking to make sure you have a backup copy on your computer in case you ever want to go back to the un-adjusted original.
Applying the changes can take a few minutes. Please be patient after making your choice.

thanks
Yann

Andy

daume wrote:

If I right click on where the image is supposed to be, I dont get an image
but I get
http://upload.smugmug.com/photos/toolthumbs.mg?tool=color&ImageID=84870984&type=colorcorrect
On the page which says



thanks
Yann

Hi Yann,

Color effects are down right now, we've made the fix and we'll get it out just as soon as we can, thanks for your patience and we're sorry for the trouble. I don't believe it will be too long at all...

daume

Andy wrote:

Hi Yann,

Color effects are down right now, we've made the fix and we'll get it out just as soon as we can, thanks for your patience and we're sorry for the trouble. I don't believe it will be too long at all...

Ah thanks for your response .
Is there a page that states what services are currently down?

Yann

Andy

daume wrote:

Ah thanks for your response .
Is there a page that states what services are currently down?

Yann

No, because it's rare that anything is down for very long.

kathy02

Cannot upload to my galleries either...
I tried multiple times last nite (with just 2 images at a time) and there is nothing there today.

Just tried now, and the 2 images are still not appearing in my galleries.

What is up?

Andy

kathy02 wrote:

I tried multiple times last nite (with just 2 images at a time) and there is nothing there today.

Just tried now, and the 2 images are still not appearing in my galleries.

What is up?

Hi Kathy, what uploader, what system (PC or Mac?), what browser are you using?

We'll get you sorted out!

flyingdutchie

"Continue Browsing" from shopping cart issue (https instead of http)
When clicking on the "Continue Browsing"-button while in the shopping cart will generate a browser warning (if not surpressed). The warning notifies the user that there are non-safe items on the safe page.

This is the problem. The button submits this form (example):

<form action="http[COLOR=red]s[/COLOR]://www.streetsofboston.com/gallery/994065">

It should be

<form action="[COLOR=lime]http://www.streetsofboston.com/gallery/994065[/COLOR]">

-- Anton.

500paday

Yesterday I was doing some testing before I make my homepage visible and I have found two major problems.
#1. Uploading via email does not work with every email account.
I sent some test photos from my yahoo account and it worked perfectly.
THen I sent a couple different photos via email from my other YAHOO email account and it did not work. Also tried to send from my network solutions email account and also would not work. I need for this to work as my website members will be uploading their photos via email. Why does this feature work with one Yahoo account but not the other? Or not from my website server based email? I am using TEXT not html.

#2. I love the GOOGLE MAP, But now that I have tagged one photo you cannot see the world map. All I see now is a happy face icon. and the scroll tools. How do I fix that? the only way you can see the map is to zoom out several times. A new visitor to my homepage would not know that and assume something is NOT working properly.
THanks for your help.

Andy wrote:

Please place any bug reports here. Thank you.

Andy

500paday wrote:

Yesterday I was doing some testing before I make my homepage visible and I have found two major problems.
#1. Uploading via email does not work with every email account.
I sent some test photos from my yahoo account and it worked perfectly.
THen I sent a couple different photos via email from my other YAHOO email account and it did not work. Also tried to send from my network solutions email account and also would not work. I need for this to work as my website members will be uploading their photos via email. Why does this feature work with one Yahoo account but not the other? Or not from my website server based email? I am using TEXT not html.

Unfortunately, not all email clients behave properly We are always trying to tweak the email uploader, so stay tuned.

#2. I love the GOOGLE MAP, But now that I have tagged one photo you cannot see the world map. All I see now is a happy face icon. and the scroll tools. How do I fix that? the only way you can see the map is to zoom out several times. A new visitor to my homepage would not know that and assume something is NOT working properly.
THanks for your help.

tag some more photos, the zoom level is controlled by google, not us - you'll see the difference

welcome to Dgrin!

Mike Lane

smugmugBlack.css has this code in it:

.map_this {
	width: 80px;
	height: 15px;
	vertical-align:	bottom;
	background: url(/img/buttons/map_this_black.gif) no-repeat;
	margin: 2px 0px 0px 5px;
}
.map_this {
	width: 80px;
	height: 15px;
	vertical-align:	bottom;
	background: url(/img/buttons/share_black.gif) no-repeat;
	margin: 2px 0px 0px 5px;
}

That is removing all the map this buttons from any default themed site (including smugmug classic, dashed, and gradient) or any other site that uses a dark base for the customization or theme that hasn't used a custom map this button.

Andy

Mike Lane wrote:

smugmugBlack.css has this code in it:

.map_this {
	width: 80px;
	height: 15px;
	vertical-align:	bottom;
	background: url(/img/buttons/map_this_black.gif) no-repeat;
	margin: 2px 0px 0px 5px;
}
.map_this {
	width: 80px;
	height: 15px;
	vertical-align:	bottom;
	background: url(/img/buttons/share_black.gif) no-repeat;
	margin: 2px 0px 0px 5px;
}

That is removing all the map this buttons from any default themed site (including smugmug classic, dashed, and gradient) or any other site that uses a dark base for the customization or theme that hasn't used a custom map this button.

Already b00ged it.
Thanks Mike.