SmugMug weekly maintenance window: Thursday night / Friday morning

Andy

FINAO wrote:

I believe so... I can see my pictures, but can't do anything with them. I'm also unable to login.

It would be real nice if they could post a solid time when the site will be back up.

This banner has been at the top of the site for the past 5+ hours:

"The Sorcerers of Smug are adding new magic right now, so we're in window shopping mode. You can view all the photos you like, but for a few minutes we're unable to sell prints or take new photos or comments. Stay tuned! The SmugMug team"

We will post the update here on our Status Updates Blog.

Andy

We're back online. Thanks all for your patience during our scheduled mainteance window - sorry it took a little longer than we expected!

Mr. 2H2O

YAY - I had an upload scheduled for 6:30am but of course, that didn't happen. Thank you for keeping us posted!

- Mike

TnHiker

Those SmugMug Electrons Are Scrambled (still)

Andy wrote:

We're back online. Thanks all for your patience during our scheduled mainteance window - sorry it took a little longer than we expected!

Andy,

I'm still unable to add new photo galleries. The dialog window appears but no "enter/send" button for initiating the process. Many logo's are "faded-out" which leads me to believe the website isn't fully functional as yet. This was at 8:50 AM EDT, 9/26/08.

Whoops, I just refreshed the page and it looks OK. Sorry for the "false" alarm.

darryl

Andy wrote:

Sending the emails is not a trivial thing, but I'd love it if we could. I know the Ops guys would, too. We can't always do that. I'll run a few more ideas by the guys after things settle down today.

It's not trivial? As I mentioned, you *did* recently send a note about Talk Like A Pirate Day/new merchandise to news@smugmug.com.

Seems like people who have opted-in to that list might be interested in an upcoming 5+ hour outage where their websites look really really broken (not read-only, no cute cartoons).

For the SmugMug Status Update Blog, I don't have good solution to the feedburner email lag, does anyone? We've been talking about that here, too. I do know that if you have subscribed to the feed in your [URL="htp://www.google.com/reader"]feed reader[/URL], you'll have it as soon as we post it.

Yeah, that's why RSS sucks for information that needs to be *pushed*.

Andy

darryl wrote:

It's not trivial? As I mentioned, you *did* recently send a note about Talk Like A Pirate Day/new merchandise to news@smugmug.com.

Seems like people who have opted-in to that list might be interested in an upcoming 5+ hour outage where their websites look really really broken (not read-only, no cute cartoons).



Yeah, that's why RSS sucks for information that needs to be *pushed*.

Darryl: "I'll run a few more ideas by the guys after things settle down today." Give us some time, k? Thanks!

PAV

Andy wrote:

We're back online. Thanks all for your patience during our scheduled mainteance window - sorry it took a little longer than we expected!

.....But now the Slideshow on my front page isn't working anymore.
The Slideshow on my second page works ok though! Hmmmmm! Weird!

Andy

PAV wrote:

.....But now the Slideshow on my front page isn't working anymore.
The Slideshow on my second page works ok though! Hmmmmm! Weird!

We're fixing that right now, stay tuned

Andy

Bump: http://smugmug.wordpress.com/2008/10/01/network-maintenance-1022008-1000pm-pdt/

Andy

Andy wrote:

Bump: http://smugmug.wordpress.com/2008/10/01/network-maintenance-1022008-1000pm-pdt/

Bump!
http://smugmug.wordpress.com/2008/10/01/network-maintenance-1022008-1000pm-pdt/

com3

argh! was in the middle of a big upload too!

Wireless

FYI folks, for tomorrow night, and the next week as well:

http://smugmug.wordpress.com/2008/10/09/database-maintenance-1092008-1000pm-pdt/

Andy

Wireless wrote:

FYI folks, for tomorrow night, and the next week as well:

http://smugmug.wordpress.com/2008/10/09/database-maintenance-1092008-1000pm-pdt/

We're in Read-Only mode now. Wireless will reply here when we're all done.

Also: http://smugmug.wordpress.com will have updates.

Andy

Thursday Oct 30th Maintenance
we'll be using the window tonight.

http://smugmug.wordpress.com/2008/10/30/10302008-pre-spooktacular-network-maintenance/

Andy

Andy wrote:

we'll be using the window tonight.

http://smugmug.wordpress.com/2008/10/30/10302008-pre-spooktacular-network-maintenance/

Bump!

Leighs-Gallery

Andy wrote:

we'll be using the window tonight.

http://smugmug.wordpress.com/2008/10/30/10302008-pre-spooktacular-network-maintenance/

Not all of us are using the site "in the wee hours" .. I am in Hawaiia and do most of my photography work during others wee-hours... I do understand the need on your end though... it just caught me at a time I was doing some serious work on my site and need to complete by morning... HSTime!

Oh well, could be worse...

I Simonius

just FYI the 'scheduled maintenance' doesn't come up in Safari, it just keeps trying to load (FF is OK)

So if anyone tries to connect during maintenance using Safari they will probably think something is wrong with the site as no messgae comes up

Aspire

I am also on the other side of the world (New Zealand) where it's already Friday & Halloween & the "quiet time" is actually around 5pm - 10pm now and still down. Was in the middle of customising my smugmug for the first time too.... will save it for tomorrow!

Seamus

I Simonius wrote:

just FYI the 'scheduled maintenance' doesn't come up in Safari, it just keeps trying to load (FF is OK)

So if anyone tries to connect during maintenance using Safari they will probably think something is wrong with the site as no messgae comes up

It shows for me in Safari

Shay

I Simonius

Seamus wrote:

It shows for me in Safari

Shay

Andy

I Simonius wrote:

Simon, completely clear your Safari Cache, close and reopen.

I Simonius

Andy wrote:

Simon, completely clear your Safari Cache, close and reopen.

okey diddly ol dokey:D

momwac

Heh... somehow this just sounds wrong.

Tools: please use the new button up above!

I guess if we missed the new button... then we deserve the moniker?

thepinkangel

since the recent update...
visitor view shows nothing on my site. no galleries, nothing! ack! help!

4EverPhotography

thepinkangel wrote:

visitor view shows nothing on my site. no galleries, nothing! ack! help!

It seems everyone is down right now...

David_S85

thepinkangel wrote:

visitor view shows nothing on my site. no galleries, nothing! ack! help!

Same.

Andy

The visitor view problem is fixed, sorry.

darryl

Hey, does anybody have a screenshot of the "SmugMug is in read-only mode, blah blah blah" that you put up during downtimes like that?

One of the parents at my son's school was trying to upload on Thursday, and gave up in frustration. and I think she was just using the Simple uploader, so she should've seen the message, but she claims she didn't.

I was going to send a note to all the parents to beware of uploading Thursday nights, but if I could attach a screenshot of what exactly to look for, that would be even swell-er.

Also, the image of the computers in the desert for more dire downtimes would be nice as well.

Thanks!!

Markjay

Maybe not just you?
I've been trying to access my galleries and NONE of my image / thumbnails or viewed images are appearing.

Markjay

darryl wrote:

Hey, does anybody have a screenshot of the "SmugMug is in read-only mode, blah blah blah" that you put up during downtimes like that?

One of the parents at my son's school was trying to upload on Thursday, and gave up in frustration. and I think she was just using the Simple uploader, so she should've seen the message, but she claims she didn't.

I was going to send a note to all the parents to beware of uploading Thursday nights, but if I could attach a screenshot of what exactly to look for, that would be even swell-er.

Also, the image of the computers in the desert for more dire downtimes would be nice as well.

Thanks!!

Leighs-Gallery

Hi Markjay
I can open my site okay-- maybe log out and try again?