HEADS UP: New Release, March 17, 2008. Slideshow Issues?

Andy

Re, "the black box" -
We are aware of this issue and our engineers are trying to figure out the cause.

Stay tuned.

snidow

Andy wrote:

Re, "the black box" -
We are aware of this issue and our engineers are trying to figure out the cause.

Stay tuned.

Thanks Andy, I know how frustrating this can be from both sides of the coin! I look forward to it being resolved and will wait to do any changes and or updates on my galleries until such time as it is resolved.<o:p></o:p>

RogersDA

Andy wrote:

Re, "the black box" -
We are aware of this issue and our engineers are trying to figure out the cause.

Stay tuned.

Yup - knew that, too. Just wanted to post my issues in case there were others experiencing the same things.

Thanks, Andy and other at Smugmug.

Andy

RogersDA wrote:

Yup - knew that, too. Just wanted to post my issues in case there were others experiencing the same things.

Thanks, Andy and other at Smugmug.

Oh hahah- my reply above was to the previous two posters, I merged their thread as well. Anyhow, thanks for your patience, and reporting. Stay tuned....

vegasphotog

Slideshow Weirdness
Ok....once I login to my pro account, and go to a particular album, the get this large black area above my thumbs....but, you cannot play the slideshow button? Also, are there plans to provide an embed script for any particular album? Also, after a few pix the nav buttons go away.

aktse

First of all, congrats on a good job (once the bugs are worked out). I acutally removed the slide show from my galleries, and because of this update, they're back in.

As for one of the bugs - the return to gallery one -

I find that it sometimes returns to the galleries, and sometimes, stays in the same window (both IE and FF).

But it has a higher success rate if I leve the FFSS on for a longer period of time (both IE and FF).

Allen

IE6 show
Making a little progress with IE6. Summary below. Set these to trusted in
IE6. www.smugmug.com www.photosbyat.com atsmith.smugmug.com api.smugmug.com
Security set to lowest level. Get all the run activeX boxes, etc on page load.

FF nickname
(SM style) FSSS runs, (SS style) runs, both FSSS buttons run
http://atsmith.smugmug.com/keyword/cardinals/1/253740079

FF domain
(SM style) FSSS runs, (SS style) runs, both FSSS buttons run
http://www.photosbyat.com/keyword/cardinals/1/253740079

IE6 nickname
(SM style) FSSS runs
http://atsmith.smugmug.com/keyword/cardinals#253740079
(SS style) runs, neither FSSS button clickable
.... error on page - 'fullScreenSlideshow' is undefined
http://atsmith.smugmug.com/keyword/cardinals/1/253740079
delete cookies, cache, refresh came up SM style, FSSS runs
switch to SS style, SS runs but neither FSSS button clickable
.... error on page - 'fullScreenSlideshow' is undefined

IE6 domain
(SM style) FSSS Black screen after ECS message
(SS style) don't run, neither FSSS button clickable
.... error on page - 'fullScreenSlideshow' is undefined
http://www.photosbyat.com/keyword/cardinals/1/253740079

IE6 nickname or domain
SS not running here (uses cardinals KW) (journal style)
http://atsmith.smugmug.com/gallery/4310824_zLnKr
http://www.photosbyat.com/gallery/4310824_zLnKr

RogersDA

Bump = just updated my previous post.

Dramatapix®

I've looked through most of this thread and have seen some references, but wasn't able to find a solution. My galleries do not appear to have a "slideshow" option anymore. Is there a way to fix this?

www.dramatapix.com

Allen

Dramatapix® wrote:

I've looked through most of this thread and have seen some references, but wasn't able to find a solution. My galleries do not appear to have a "slideshow" option anymore. Is there a way to fix this?

www.dramatapix.com

Might want to change this in your CSS

#breadcrumb {
display: none;
}
.loggedIn #breadcrumb {
display: block;
}

to this

#breadcrumb {visibility: hidden;}
.loggedIn #breadcrumb {visibility: visible;}
#altViews {visibility: visible;}
#shareLink {display:none !important;}
.loggedIn #shareLink {display:block !important;}

timnosenzo

I haven't read through this whole thread but I tried a couple searches through it and didn't see any issues like mine, but my apologies if its been answered.

My homepage slideshow no longer "clicks through" properly on IE6--the link I get in the address bar is http://www.timnosenzo46;com/galleries. Still works fine in FF and Safari. Any ideas?

Thanks!
Tim

Andy

Dramatapix® wrote:

I've looked through most of this thread and have seen some references, but wasn't able to find a solution. My galleries do not appear to have a "slideshow" option anymore. Is there a way to fix this?

www.dramatapix.com

Because you hid it with your customizing. Unhide it as Allen has posted about above.

Andy

timnosenzo wrote:

I haven't read through this whole thread but I tried a couple searches through it and didn't see any issues like mine, but my apologies if its been answered.

My homepage slideshow no longer "clicks through" properly on IE6--the link I get in the address bar is http://www.timnosenzo46;com/galleries. Still works fine in FF and Safari. Any ideas?

Thanks!
Tim

No clue, really You have it in your header, not a good place. We say to put it in your bio. Do that, and all will be fine I'm sure. And just put the url in naturally.

RogersDA

Bump again = just updated my previous post again with some more information.. Just FYI.

Andy

RogersDA wrote:

Bump again = just updated my previous post again with some more information.. Just FYI.

We're constantly monitoring this thread, not missing any info. Thanks and hang in there, thanks in advance for mountains of patience.

Dramatapix®

Thanks guys.

jfriend

When will the slideshow button work again in password protected galleries?
The slideshow button in my password protected sports galleries used to work. After the update to flash-driven slideshows, it no longer works. I just get a blank black screen. In one of the long slideshow threads, I mentioned this problem and it was acknowledged that my report was heard, but I have no idea what Smugmug's intentions are on this problem.

My viewers now see a slideshow button that is busted. Is this something that is going to get fixed? How soon will it get fixed (days, weeks, months)?

Andy

jfriend wrote:

How soon will it get fixed (days, weeks, months)?

Soon. {JT} and Shizam are on it.
Sorry for the hassle.

Elaine

Woohoo!!! My homepage slideshow just started working again!
Thanks a bunch!

RogersDA

Andy wrote:

Soon. {JT} and Shizam are on it. Sorry for the hassle.

Just sharing some more information as I see it. No reply needed as I know ya'll are busting hump to work things out.

Thumbnails not loading for some images - slideshow skips those and goes to the first image with a thumbnail.

BenA2

Seems related to connectivity to me
I know you guys are working hard on this slideshow problem, so my post may be of little help, but I do have some symptoms I don't think have been reported so far.

First of all, let me say that on my home computer (Lenovo Thinkpad, 2GB RAM, Vista Home Premium, FF 2.0, IE 7.0, Flash 9, and a Comcast 6 Mb connection) I can't say that I have experienced any problems with the slideshow, either FSS or my homepage, bio box slideshow.

On my work computer, things are very different. It's a Dell Laptop, 2GB RAM, Win XP SP2, FF 2.0, IE 7.0, Flash 9, with a shared T1 connection. Here are the current symptons which I experience in both FSS and in on my homepage (both IE and FF):

- Splash image loads OK.
- SS seems to load OK
- Images begin to fade in and out, but three or four images at a time are skipped in the gallery.
- After displaying several images, the slideshow freezes, but not usually in the same place. Although, I don't think it ever makes it through the gallery a second time. It frequently freezes on the first gallery image.

I have now gotten reports from two visitors on not-so-fast connections that describe the same experience.

Since I do not seem to have this problem at home, I personally feel the problem is related to a connectivity issue (speed, quality, or both). I have even been doing my experiments on a gallery with very small original image sizes (link), but that doesn't help.

When I get home tonight, I will double check that everything is working as perfectly there as I think it is on a good connection.

timnosenzo

Andy wrote:

No clue, really You have it in your header, not a good place. We say to put it in your bio. Do that, and all will be fine I'm sure. And just put the url in naturally.

Well, I figured out what the problem was. I seem to have code that is considerably different than what the instructions for adding the slideshow show now. The instructions used to say that you had to put the click-through URL like this:

oParams.clickUrl = "http://www#46;timnosenzo#46;com/galleries"

But now the new instructions say:

clickUrl: 'http://www.smugmug.com',

I just replaced the #46; with periods and it seems to be working.

With that said, should I change the code for my slideshow to the new code? Mine looks like this:

********>
var oParams = new Object;
 oParams.AlbumID = "3624766";
 oParams.newWindow = 'false';
 oParams.transparent = "true";
 oParams.showLogo = "false";
 oParams.showThumbs = "false";
 oParams.showButtons = 'false';
 oParams.crossFadeSpeed = '350';
 oParams.clickUrl = "http://www#46;timnosenzo#46;com/galleries"
 oParams.randomStart = 'true'
 oParams.borderThickness = '2';
 createSWF(640,480, oParams, "transparent");
</********

I see the new code doesn't have the "oParams.", not sure if it makes a difference or not.

BTW, my slideshow is in the header mainly because of the way it makes the banner act... at the bottom of the page of the page on the homepage, then at the top of the page everywhere else. If I could do this with having the code in the bio box I would, but I was under the impression I can't.

Thanks!
Tim

Andy

timnosenzo wrote:

With that said, should I change the code for my slideshow to the new code? Mine looks like this:
Thanks!
Tim

Yup please use the new code and put it in your bio.

BenA2

BenA2 wrote:

When I get home tonight, I will double check that everything is working as perfectly there as I think it is on a good connection.

So, I just checked things on my home computer. The slideshow in my bio ran perfectly, as it has every time I've tried it with this computer. However, the FSS did not run properly. It went through the images in a sequential, but otherwise random order and then froze when it tried to go back through a second time.

Andy

BenA2 wrote:

So, I just checked things on my home computer. The slideshow in my bio ran perfectly, as it has every time I've tried it with this computer. However, the FSS did not run properly. It went through the images in a sequential, but otherwise random order and then froze when it tried to go back through a second time.

OK Ben thanks. Some tweaks made today, hoping we push them soon.

Les

Erratic Slideshows in IE
After approximately 24 hours of monitoring the thread and testing, gallery slideshows are still erratic in IE. During the day, I was able to play some gallery slideshows at one time or another. Currently however, the slideshow button does not work at all in IE. The funny thing is the slideshow acts differently at different time in IE even though I have not made any changes to anything. BTW, everything works fine in FF.

Is work still being done to resolve issues with the slideshows running in IE. Is it possible for someone to periodically provide some type update so that those users who don't get direct responses to their posts will know what's going on?

Andy

Les wrote:

After approximately 24 hours of monitoring the thread and testing, gallery slideshows are still erratic in IE. During the day, I was able to play some gallery slideshows at one time or another. Currently however, the slideshow button does not work at all in IE. The funny thing is the slideshow acts differently at different time in IE even though I have not made any changes to anything. BTW, everything works fine in FF.

Is work still being done to resolve issues with the slideshows running in IE. Is it possible for someone to periodically provide some type update so that those users who don't get direct responses to their posts will know what's going on?

Hi yes, we've been doing work all day. I've tried to hit most posts, I'm sorry. I've also tried to say, frequently, a general "we are reading all of these" message.

Hang in there and thanks for your patience, we really appreciate it.

Juscherl

Blank box
Hi guys!

Thanks for fixing the blank box thing. Looking good again!!!!

Thank you!

:ivar

Les

Andy wrote:

Hang in there and thanks for your patience, we really appreciate it.

Thanks Andy and I do appreciate all the hard work you all do.

twincitiesphoto

Just an update from me -
I installed the Safari browser on my Vista pc at home and the slide show works fine. However when viewing my galleries in Safari, the main photo, which is usually on the right side of the screen shows up at hte bottom of the page, below the thumbnails, this issue is specific to Safari only.

My Opera browser also works fine.


However I still continue to have no luck wiht IE7, IE6 or Firefox browsers on the same vista pc at home. My IE7 on my home laptop, using Windows XP also does not work.

Thanks.