HEADS UP: New Release, March 17, 2008. Slideshow Issues?

Andy

twincitiesphoto wrote:

Just an update from me -
I installed the Safari browser on my Vista pc at home and the slide show works fine. However when viewing my galleries in Safari, the main photo, which is usually on the right side of the screen shows up at hte bottom of the page, below the thumbnails, this issue is specific to Safari only.

My Opera browser also works fine.


However I still continue to have no luck wiht IE7, IE6 or Firefox browsers on the same vista pc at home. My IE7 on my home laptop, using Windows XP also does not work.

Thanks.

Hi, pls send us email, ATTN: Barb - at our help desk, we have a few diagnostics for you to run, very easy. Thanks.

Andy

Les wrote:

Thanks Andy and I do appreciate all the hard work you all do.

And how are you doing today, with the slideshow?

RogersDA

Andy wrote:

And how are you doing today, with the slideshow?

Did you all push some updates to the FSSS?

Andy

RogersDA wrote:

Did you all push some updates to the FSSS?

Yes, how are you making out?

RogersDA

Andy wrote:

Yes, how are you making out?

Not well. Nothing but black on Firefox. Have not retested IE or Safari yet.

Andy

RogersDA wrote:

Not well. Nothing but black on Firefox. Have not retested IE or Safari yet.

OK - please email the help desk, ATTN: Barb - she has some diagnostics to do with you. Pls ref your other posting in this thread with your other details, thanks.

RogersDA

Andy wrote:

OK - please email the help desk, ATTN: Barb - she has some diagnostics to do with you. Pls ref your other posting in this thread with your other details, thanks.

Les

Andy wrote:

And how are you doing today, with the slideshow?

Not good, Andy. In IE I can only activate the slideshow button from the Smugmug style. But then, I get nothing but a black screen. I don't even get the cursor (hand) for activating in Traditional, Journal, etc. styles.

On the other hand, everything continues to work fine in FF. It plays in all styles.

randusnuder

I am seeing mixed homepage slideshow results, and can wait a few days if you are still making changes.

I have updated my code as per the Wiki.

In FF, first image loads, and thumbnails load, but clicking on the first 5 thumbs does nothing, the 6th image loads successfully, then various others will or will not load. It is always the same images that successfully load. There is a string of 3 images in a row that successfully load, and transition correctly.

In IE, I am currently getting the smugmug logo. Earlier, it would bring up the first image, and all thumbs would be listed as "Photos not available." Advancing the slideshow resulted in nothing. After many minutes (15+) first couple of thumbs became available.
IE UPDATE: Refreshed at 9:43, SM logo disappeared and the first image appeared at 9:53, and immediately transitioned to the scond image in the gallery. Only the first thumb is appearing below. 10:00, "Photo Not Available," icons appear for majority of images in the slideshow.

Thanks for all y'all's help.

Les wrote:

Not good, Andy. In IE I can only activate the slideshow button from the Smugmug style. But then, I get nothing but a black screen. I don't even get the cursor (hand) for activating in Traditional, Journal, etc. styles.

On the other hand, everything continues to work fine in FF. It plays in all styles.

Rockin-Photos

URL path
First off, let me say I think you guys (and gals) working on SmugMug are doing a great job! I know you must be consuming mass quantities of caffene :slosh in order to work out the bugs in the new upgrade.

I've read through (most) of the messages in this thread, and only saw one mention about the problem I'm having. I noticed it when I uploaded a new gallery yesterday under Nature "2008-03-19 Sam Houston Park". My url is rockin-photos.com, but this new gallery only shows www.smugmug.com... Not even with the rockin-photos in there anywhere. It doesn't have my logo on it or menu or anything that identifies it as my site. I noticed today that the same thing is happening in another gallery under Portraits "proofs - MikeL080209". I don't seem to be having a problem with any of the other galleries, or my slide show on my Home page or my "Before and After Touch-ups" gallery.

Please look into this and let me know what the problem is.

Thanks, Jerry

RogersDA

Rockin-Photos wrote:

I noticed it when I uploaded a new gallery yesterday under Nature "2008-03-19 Sam Houston Park". My url is rockin-photos.com, but this new gallery only shows www.smugmug.com... Thanks, Jerry

I went there and I see a gallery showing 25 photos.

Edit --- Ahhhh...no banner. I see what you are talking about....

Andy

Les wrote:

Not good, Andy. In IE I can only activate the slideshow button from the Smugmug style. But then, I get nothing but a black screen. I don't even get the cursor (hand) for activating in Traditional, Journal, etc. styles.

On the other hand, everything continues to work fine in FF. It plays in all styles.

Lester, which IE, 6 or 7? And please verify what version of flash is in that browser, by hitting this link IN IE:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

RogersDA

Rockin-Photos wrote:

First off, let me say I think you guys (and gals) working on SmugMug are doing a great job! I know you must be consuming mass quantities of caffene :slosh in order to work out the bugs in the new upgrade.

I've read through (most) of the messages in this thread, and only saw one mention about the problem I'm having. I noticed it when I uploaded a new gallery yesterday under Nature "2008-03-19 Sam Houston Park". My url is rockin-photos.com, but this new gallery only shows www.smugmug.com... Not even with the rockin-photos in there anywhere. It doesn't have my logo on it or menu or anything that identifies it as my site. I noticed today that the same thing is happening in another gallery under Portraits "proofs - MikeL080209". I don't seem to be having a problem with any of the other galleries, or my slide show on my Home page or my "Before and After Touch-ups" gallery.

Please look into this and let me know what the problem is.

Thanks, Jerry

In Gallery Tools - customize gallery make sure you select Appearance as "custom" and not "smugmug".

Andy

Rockin-Photos wrote:

Please look into this and let me know what the problem is.

Thanks, Jerry

Jerry, you set that gallery for "hide owner" which hides your branding and navigation, and your name in the url. Go to gallery tools>customize gallery and set hide owner to "no" and you'll be all set

Rockin-Photos

Andy wrote:

Jerry, you set that gallery for "hide owner" which hides your branding and navigation, and your name in the url. Go to gallery tools>customize gallery and set hide owner to "no" and you'll be all set

Thanks Andy. Especially for not calling me those names I'm sure you must be thinking!

Oh, another thing. I'm not sure why, but the slideshow on my home page used to show the images out of order (I tried to set it to alpha-numeric by filename) for some of the images, but since the upgrade, it's working like I wanted it to! Yall Rock!

Jerry

Andy

Rockin-Photos wrote:

Thanks Andy. Especially for not calling me those names I'm sure you must be thinking!

Not at all, I assure you. We have lots of options at SmugMug, no worries. Our job is to help you whenever anything happens - and get you back the way you want to be!

Les

Andy wrote:

Lester, which IE, 6 or 7? And please verify what version of flash is in that browser, by hitting this link IN IE:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Running IE 7 and WIN 9,0,115,0 for flash. FYI, the info shows the Local File I/O Disabled: false. Don't know whether that means anything. Also, I have Norton on my Vista sytem. Might that be the culprit?

Icebear

I was hoping to figure this slideshow thingy out for myself so's not to have to bother y'all, but after spending literally hours reading the thread and other linked threads, have thrown in the towel. Sorry. I can't get any of my galleries to do the full screen slideshow. Just get the black ""esc to yada, yada . ." screen.

I'm www.portfoliofotos.com. Pro account, etc. IE7, Flash player ver WIN 9,0,115,0. And, before you ask, I'm a complete Luddite when it comes to all this fancy schmancy html stuff.

shamu

Having problems with my website

Andy wrote:

Not at all, I assure you. We have lots of options at SmugMug, no worries. Our job is to help you whenever anything happens - and get you back the way you want to be!

Andy:

Please help ... I am having problems with my website. I have had several people tell me that when they go to my website they don't see anything at all.... in my homepage where I have a slideshow playing ... then when they go to my gallery "Our Portfolio" they click on it and they don't see anything.... some people see pictures some don't. 95 % don't see anything 5 % do.
Any ideas why... I think I am loosing clients as they can't see anything when they view my website...
Here is my website address

www.groverstudios.com

denisegoldberg

shamu wrote:

I have had several people tell me that when they go to my website they don't see anything at all.... in my homepage where I have a slideshow playing ... then when they go to my gallery "Our Portfolio" they click on it and they don't see anything.... some people see pictures some don't. 95 % don't see anything 5 % do.
www.groverstudios.com

I can see your homepage slideshow on Firefox but not on IE7. I looked at the source to see your slideshow parameters, and here's the tail end of the code:

  borderColor: 'ffffff'[B][SIZE=5],
[/SIZE][/B]};
SM.flash.insertSlideshow(743,495, ssConfig, 'transparent');

The last parameter in the list shouldn't have a comma after it. Should be

  borderColor: 'ffffff'
};
SM.flash.insertSlideshow(743,495, ssConfig, 'transparent');

I have no idea if that's causing the problem on IE, but it should be corrected. Hopefully that's a start in the right direction. I can see your portfolio page, can't offer any suggestions there.

--- Denise

Andy

shamu wrote:

Andy:

Please help ... I am having problems with my website. I have had several people tell me that when they go to my website they don't see anything at all.... in my homepage where I have a slideshow playing ... then when they go to my gallery "Our Portfolio" they click on it and they don't see anything.... some people see pictures some don't. 95 % don't see anything 5 % do.
Any ideas why... I think I am loosing clients as they can't see anything when they view my website...
Here is my website address

www.groverstudios.com

I fixed your typo.... should be all better now? THANKS to Denise

jfriend

Shizam wrote:

Hey Jfriend,
we think we have a solution for this and are testing it out, more info soon.

Sam

Any more info on this? The slideshow button on password protected galleries are still busted on my site: http://friend.smugmug.com. I just get a black screen.

Andy

jfriend wrote:

Any more info on this? The slideshow button on password protected galleries are still busted on my site: http://friend.smugmug.com. I just get a black screen.

YOU are the millionth customer! Standby for a phone call

EDIT: Thanks for working w/ me on the phone, John - it's really helpful. Guess what, look for a scruffy bearded SmugSorcerer, Shizam, being escorted to your home by our CEO & Chief Geek Onethumb right now

HoyBoy

The slideshow still isn't working for me. Same symptoms. Completely black screen just sits there.

dick

Can't get gallery slideshow to start in IE
***EDIT - updating flash version for IE cured the issue***

I apologize if I missed the details but I am unable to get the gallery slide show to load in IE. In Firefox I got a message to update my flash player in IE - nothing

Specifics:

IE version 7.0.5730.11

Adobe version 7.0.9

Not sure what other info you might need.

Andy wrote:

Lester, which IE, 6 or 7? And please verify what version of flash is in that browser, by hitting this link IN IE:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

FLash version WIN 9,0,28,0

Here is the gallery where I am trying to start the slide show

http://rlovingjr.smugmug.com/gallery/3906059_eEvTG#226607203

Barb wrote:

Hi,



Sorry for your slideshow troubles



We are gathering some information on this black screen phenomenon that has popped up for a few. Would you mind helping us out? Go here:



http://home.greenjimmy.com/flashtest/



Enter your SmugMug user name and click go. That will send us some valuable information regarding your version of flash, browser, etc.

Entered my info on this link as well - I hope that helps

Thanks

RogersDA

dick wrote:

FLash version WIN 9,0,28,0
Thanks

The latest Flash version for Win is 9,0,115,0. Though this may or may not help matters until the SmugTeam gets the kinks worked out.

dick

RogersDA wrote:

The latest Flash version for Win is 9,0,115,0. Though this may or may not help matters until the SmugTeam gets the kinks worked out.

That fixed it - thanks

Andy

Hi everyone, thanks for hanging in there. While we haven't replied to each and every post, we have read each one. Our Sorcerers are hard at work and won't stop till they've exhausted all avenues to try and lick these remaining issues.

Thanks again for your patience

jfriend

Andy wrote:

YOU are the millionth customer! Standby for a phone call

EDIT: Thanks for working w/ me on the phone, John - it's really helpful. Guess what, look for a scruffy bearded SmugSorcerer, Shizam, being escorted to your home by our CEO & Chief Geek Onethumb right now

They saw the problem here on my computer. They spent about an hour here, ran lots of tests, tried a bunch of things and, I believe, learned some useful things.

Andy

jfriend wrote:

They saw the problem here on my computer. They spent about an hour here, ran lots of tests, tried a bunch of things and, I believe, learned some useful things.

Cool. You checked all your Cameras and stuff? Shizam does like gear 'n stuff.....

Thanks again, John - really appreciate the help!