HEADS UP: New Release, March 17, 2008. Slideshow Issues?

Andy

leebase wrote:

Yes. But I have for years -- and did not have this problem before.

Lee

Lee, it's not uncommon for these softwares to have updates that change things. Try setting www.smugmug.com as a trusted site?

jeffmtnman

Slideshow
Yaaa,,,,,
I got the gallery slidshow to work after updating the flash player TWICE.
The slideshow button still doesn't highlight when cursored over, but it does work.

Jeff barb:ivar:ivar

Andy

jeffmtnman wrote:

The slideshow button still doesn't highlight when cursored over, but it does work.

It won't change on hover - it can't anymore due to the fact that it's now executes the flash show.

leebase

Andy wrote:

Lee, it's not uncommon for these softwares to have updates that change things. Try setting www.smugmug.com as a trusted site?

Well that is just plain bizarre. I shut down my firewall, and sure enough, things worked.

Are you sure nothing changed with the javascript? Why are photos blocked when accessed via this javascript, and not when using other styles?

Lee

Andy

leebase wrote:

Well that is just plain bizarre. I shut down my firewall, and sure enough, things worked.

Are you sure nothing changed with the javascript? Why are photos blocked when accessed via this javascript, and not when using other styles?

Lee

Only SmugMug style uses javascript the other styles don't. You should be able to allow or "trust" SmugMug with your firewall, yes?

RogersDA

Andy wrote:

Only SmugMug style uses javascript the other styles don't. You should be able to allow or "trust" SmugMug with your firewall, yes?

The McAffee firewall software (ver. 9.1) wants that as a single IP or an IP range vice a domain name. What would those be for smugmug.com?

Andy

RogersDA wrote:

The McAffee firewall software (ver. 9.1) wants that as a single IP or an IP range vice a domain name. What would those be for smugmug.com?

Our current IP address is 63.81.134.23 but you should be able to put in www.smugmug.com or *.smugmug.com not the IP.

Lori_B

GJMPhoto wrote:

Still does not work.
I don't use any javascript (to my knowledge) that targets these.

The symptoms are really strange too: not only does the slideshow not show up, but the button doesn't seem to be receiving a click. It's as if there is no onclick defined. When I click on any URL, my machine is set to make an audible 'click'...it does not click when I press the slideshow button. However, my cursor DOES change to 'clickable' when I mouse-over the slideshow button! Just nothing happens when I click! Weird!

- Gary.

I'm jumping into the fray a little late here. I was in Vegas for a week at WPPI and I come back to all these changes! But I'm not complaining, I love the idea of the slideshow, if I can get it to work.

I previously made my own post about my slideshow problems, not realizing there were 46 pages of fellow smuggers doing the same in more organized fashion on this thread... sorry about that!

I'm having the same symptoms Gary described about the button being unclickable. Here are my details:

Doing this both at home (wireless cable connection) and at work (something really fast and not wireless). Both machines running Win XP, though the work computer is quite a bit older. I've read some people posting about "Visitor View" but I haven't found that yet - where is that? Anyway, I create my own VV by using Firefox logged in and IE7 logged out so I can see both views. Therefore not sure if the following issues have to do with browser or logged in/out:

IE7/logged out - nothing happens when I click the slideshow button. No green or black square, no click noise... nothing. But mouse pointer turns into a hand on hover, so it seems to know there is a link there.

FF/logged in - button works fine.

Direct link to FFSSSS - if I cut and paste the link in either browser, also loads and works fine.

HOWEVER. When it does load (ff/logged in/cut and paste link) it seems to get stuck before finishing the slideshow and thumbs do not load - just black emptiness after the thumb of the last successfully diplayed image.

Direct FFSSSS link: http://loribrueseke.smugmug.com/photos/swfpopup.mg?AlbumID=4494537&AlbumKey=SkMvo

Gallery link:
http://loribrueseke.smugmug.com/gallery/4494537_SkMvo#264526177

Haven't tried other galleries. Was trying to send this one to a client, so naturally I am obsessing over that one.

Other feedback:
Can I add music? Does it have to be fullscreen --? there's a flaw when your screensaver kicks in. I kinda like it in a browser window.

Great job guys! I don't envy your jobs right now. Thanks for the tireless effort!

~Lori B.

Allen

Lori_B wrote:

...
Gallery link:
http://loribrueseke.smugmug.com/gallery/4494537_SkMvo#264526177
...

You have 298 photos in gallery.
I had a problem similar to this. Move then 200 photos in gallery and
wouldn't run. Moved some out to get to 198 and worked. Seemed like a
<200 limit to me.

Andy

ATTENTION Slideshow folks

We just pushed out a bug-fix release of the full screen slideshow. We are hopeful that this addresses the non-clickable buttons, and black screens that some of you were getting in IE7, and in some cases, other browsers, too. We're chasing down some homepage slideshows that have a small (thumb sized) first image - might be related to a feedURL if you use that. If you have that pls report it here.

Please let us know how we did?

Oh and thank you ALL for your patience and support, and for not stringing up me, Shizam, {JT} or anyone else

Y'all are the best customers, really. Thank you.

Craig Ridley

Andy wrote:

ATTENTION Slideshow folks

We just pushed out a bug-fix release of the full screen slideshow. We are hopeful that this addresses the non-clickable buttons, and black screens that some of you were getting in IE7, and in some cases, other browsers, too. We're chasing down some homepage slideshows that have a small (thumb sized) first image - might be related to a feedURL if you use that. If you have that pls report it here.

Please let us know how we did?

Oh and thank you ALL for your patience and support, and for not stringing up me, Shizam, {JT} or anyone else

Y'all are the best customers, really. Thank you.

Appears to have fixed all my problems. The blank screen and green colours after exiting the slide show have all disappeared. Thanks for the fix!

Les

Looking good!

Andy wrote:

ATTENTION Slideshow folks

Please let us know how we did?

quote]

Andy,

I've tried the slideshow in several galleries and styles and it has worked in all cases. Appears you all have done an excellent job in resolving so many different issues. You and the staff are to be commended on the fine job you do. This is just fantastic.

HoyBoy

Andy wrote:

ATTENTION Slideshow folks

We just pushed out a bug-fix release of the full screen slideshow. We are hopeful that this addresses the non-clickable buttons, and black screens that some of you were getting in IE7, and in some cases, other browsers, too. We're chasing down some homepage slideshows that have a small (thumb sized) first image - might be related to a feedURL if you use that. If you have that pls report it here.

Please let us know how we did?

Oh and thank you ALL for your patience and support, and for not stringing up me, Shizam, {JT} or anyone else

Y'all are the best customers, really. Thank you.

Still no love for me on my desktop machine. Vista Home Premium & FF 2.0.0.13.

dennismullen

Andy wrote:

ATTENTION Slideshow folks

We just pushed out a bug-fix release of the full screen slideshow. We are hopeful that this addresses the non-clickable buttons, and black screens that some of you were getting in IE7, and in some cases, other browsers, too. We're chasing down some homepage slideshows that have a small (thumb sized) first image - might be related to a feedURL if you use that. If you have that pls report it here.

Please let us know how we did?

Oh and thank you ALL for your patience and support, and for not stringing up me, Shizam, {JT} or anyone else

Y'all are the best customers, really. Thank you.

Much better! It mostly works, but still some glitches.
The first one or two pictures are not full size, then it corrects its self. If you go back to the first picture it will still be smaller. Either the "press escape..." mesage or the gas gauge is off center, no biggie.
My Animals Gallery which has many pictures is still locked up.

I still would like to see the mouse and thumbnails disapear after the time of no mouse movement like the play buttons, and then center the picture of course.

Andy

HoyBoy wrote:

Still no love for me on my desktop machine. Vista Home Premium & FF 2.0.0.13.

Details please - what does "no love" mean?

Gallery, where it happens. What, exactly, happens?


Have you tried here:
http://cmac.smugmug.com/gallery/2504559_f3ta9#131481399

Have you tried completely clearing your FF2 Cache, closing and reopening?

twincitiesphoto

Im using my work laptop - running Window XP, IE6 and Flash player 9.0.16 - the slideshow button on my gallery page acts as if it is disabled, it won't allow me to click it.

It was click-able before, but the slideshow did not work

Andy

twincitiesphoto wrote:

Im using my work laptop - running Window XP, IE6 and Flash player 9.0.16 - the slideshow button on my gallery page acts as if it is disabled, it won't allow me to click it.

It was click-able before, but the slideshow did not work

9,0,16 - can you go to adobe and update your flash?
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

dennismullen

dennismullen wrote:

Much better! It mostly works, but still some glitches.
The first one or two pictures are not full size, then it corrects its self. If you go back to the first picture it will still be smaller. Either the "press escape..." mesage or the gas gauge is off center, no biggie.
My Animals Gallery which has many pictures is still locked up.

I still would like to see the mouse and thumbnails disapear after the time of no mouse movement like the play buttons, and then center the picture of course.

My Animals Gallery is OK now, but I still have the problem that the first one ore two pictures are about half screen.

Andy

dennismullen wrote:

My Animals Gallery is OK now, but I still have the problem that the first one ore two pictures are about half screen.

Direct link please, to the gallery in question? And, what browser is this happening in? Version of browser and also mac or pc?

twincitiesphoto

Andy - I don't have admin rights to my work pc - so will test this more on my home pc tonight and see what results I get on that - thanks.

dennismullen

Andy wrote:

Direct link please, to the gallery in question? And, what browser is this happening in? Version of browser and also mac or pc?

I use Vista and IE7. The smaller first picture issue happens in almost any gallery. My site is listed below. Sometimes going away and back again corrects it, but can also cause a blackscreen and stall. Try this http://www.dennismullen.com/gallery/3120742_VFxEQ#219945421

snidow

Thanks Andy, looks like things are working for me as well. I'll continue to test today as time permits and update this is I come across any issue. Thanks again!

Andy

dennismullen wrote:

I use Vista and IE7. The smaller first picture issue happens in almost any gallery. My site is listed below. Sometimes going away and back again corrects it, but can also cause a blackscreen and stall. Try this http://www.dennismullen.com/gallery/3120742_VFxEQ#219945421

Hi Dennis, it's working perfectly for me in IE7 Vista, so please tell me some more:

1) what flash version do you have? Check here, in IE7 Vista: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

2) what happens if you view the gallery like this:
http://www.smugmug.com/gallery/3120742_VFxEQ#219945421 ?

3) what happens, here:
http://cmac.smugmug.com/gallery/2504559_f3ta9#131481399 when you push the Slideshow button?

dennismullen

Andy wrote:

Hi Dennis, it's working perfectly for me in IE7 Vista, so please tell me some more:

1) what flash version do you have? Check here, in IE7 Vista: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

2) what happens if you view the gallery like this:
http://www.smugmug.com/gallery/3120742_VFxEQ#219945421 ?

3) what happens, here:
http://cmac.smugmug.com/gallery/2504559_f3ta9#131481399 when you push the Slideshow button?

1. Flash version Win 9,0,115,0

2. The same problem happens.

3. The first time I clicked on it I got a black screen, but leaving and going back, it seems to work fine. The first picture is fullscreen.

Andy

dennismullen wrote:

3. The first time I clicked on it I got a black screen, but leaving and going back, it seems to work fine. The first picture is fullscreen.

And does the slideshow run and work for you?

Andy

dennismullen wrote:

1. Flash version Win 9,0,115,0

2. The same problem happens.

3. The first time I clicked on it I got a black screen, but leaving and going back, it seems to work fine. The first picture is fullscreen.

Dennis, what about Antivirus software, any protection addons? Are you at work?

dennismullen

Andy wrote:

Dennis, what about Antivirus software, any protection addons? Are you at work?

I use AVG Free Edition. I'm on my home computers. I have two, one is a laptop.
Both computers are set up the same (Vista and IE7), and both have the same problem of the first picture being about halfscreen.

BenA2

Andy wrote:

ATTENTION Slideshow folks

Please let us know how we did?

Tried at home this morning: Both FSSS and Homepage SS worked perfectly. (Vista Home Premium SP1, 2.0.0.12, Flash 9,0,115,0)

At work: Cleared Cache. Homepage slideshow loaded splash image, showed loading progress bar, then loaded first slide and froze up. Cleared Casche again, homepage slide show did not lead. Tried FSS on my galleries and other links you've posted this morning--all gave me the black screen of death, which is actually worse then I was getting previously wich was FSSS starting, but skipping images and ultimately freezing.

Work Configuration: Win XP SP2, FF 2.0.0.12, Flash 9,0,115,0

Andy

dennismullen wrote:

I use AVG Free Edition. I'm on my home computers. I have two, one is a laptop.
Both computers are set up the same (Vista and IE7), and both have the same problem of the first picture being about halfscreen.

Dennis, I'm calling in the big guns.

{JT}

dennismullen wrote:

I use AVG Free Edition. I'm on my home computers. I have two, one is a laptop.
Both computers are set up the same (Vista and IE7), and both have the same problem of the first picture being about halfscreen.

Dennis, can you try disabling AVG and restarting IE and trying again?