RSS Feeds fail feed validators. In particular, this affects the ability of feeds to be used with some external applications, such as the Google AJAX Slideshow.
RSS Feeds fail feed validators. In particular, this affects the ability of feeds to be used with some external applications, such as the Google AJAX Slideshow.
Unable to use cart
Thank you to the webmaster for fixing my Dgrin account so I could ask for help. The Wiki system is not currently adding new users as they migrate to Google, so don't bother trying to report bugs there unless you're already a registered user. (Don't we all need yet another account to manage?)
We are recent subscribers to Smugmug pro (aerphotography) and have NEVER been able to successfully use the cart. We tried again late last week when you apparently had some outages and database failures. Although it is agonizingly S-L-O-W, I can now successfully select and add multiple images to the cart. I just can't get to the next step:
TO CART >>
After it says "Loading" for several minutes, I get an error message indicating the connection was reset because the server is unavailable or too busy. My wife is the photographer and I'm her tech support. She already wants to give up on Smugmug saying, "it looks great, but it doesn't work." We came over from Printroom after several clients complained about it. I still want to try to resolve these things. Have you guys experienced rapid growth that is straining your server/bandwidth resources? (and please don't skip this question in your reply.)
As I write this, I'm still adding images to the cart--one at a time. It is hard for me to understand why this part of the process would be so slow.
Thank you to the webmaster for fixing my Dgrin account so I could ask for help. The Wiki system is not currently adding new users as they migrate to Google, so don't bother trying to report bugs there unless you're already a registered user. (Don't we all need yet another account to manage?)
We are recent subscribers to Smugmug pro (aerphotography) and have NEVER been able to successfully use the cart. We tried again late last week when you apparently had some outages and database failures. Although it is agonizingly S-L-O-W, I can now successfully select and add multiple images to the cart. I just can't get to the next step:
TO CART >>
After it says "Loading" for several minutes, I get an error message indicating the connection was reset because the server is unavailable or too busy. My wife is the photographer and I'm her tech support. She already wants to give up on Smugmug saying, "it looks great, but it doesn't work." We came over from Printroom after several clients complained about it. I still want to try to resolve these things. Have you guys experienced rapid growth that is straining your server/bandwidth resources? (and please don't skip this question in your reply.)
As I write this, I'm still adding images to the cart--one at a time. It is hard for me to understand why this part of the process would be so slow.
Hi - we are working on improving the cart speed. I'm so sorry that it's affecting you.
Hi - we are working on improving the cart speed. I'm so sorry that it's affecting you.
Uh, hello. The add photos to cart is slow but it works. The real problem is I can't get to the cart after adding photos. The status bar says "Waiting for www.smugmug.com" and there is no apparent activity until the request times out and generates the error message.
Anne, a Suppport Hero, suggested I enter smaller orders like 100 at a time, but the "on to cart >>" request just times out the same way even if I'm ordering only one photo. This happens on OS X, on Windows XP, Firefox 1, Firefox 2, logged in, or logged out.
Uh, hello. The add photos to cart is slow but it works. The real problem is I can't get to the cart after adding photos. The status bar says "Waiting for www.smugmug.com" and there is no apparent activity until the request times out and generates the error message.
Anne, a Suppport Hero, suggested I enter smaller orders like 100 at a time, but the "on to cart >>" request just times out the same way even if I'm ordering only one photo. This happens on OS X, on Windows XP, Firefox 1, Firefox 2, logged in, or logged out.
It is all related, and we hope to improve the process for all customers. I'm sorry that you are experiencing a timeout - that is not normal.
Uh, hello. The add photos to cart is slow but it works. The real problem is I can't get to the cart after adding photos. The status bar says "Waiting for www.smugmug.com" and there is no apparent activity until the request times out and generates the error message.
Anne, a Suppport Hero, suggested I enter smaller orders like 100 at a time, but the "on to cart >>" request just times out the same way even if I'm ordering only one photo. This happens on OS X, on Windows XP, Firefox 1, Firefox 2, logged in, or logged out.
Hi,
My first thought is that you might have a bunch of images sitting in your cart, so when you go to load the cart page (even if you've only added a single image just now), the cart is trying to generate thumbs, cropping, and prices for many many images.
If you were to dump out your cart so it was squeaky clean, I would certainly expect adding one image to the cart would cause no trouble and the cart would be kicky fast for you.
Of course, ideally you would be able to have 100s of images in your cart on a home connection and it would still be fast with no time-out errors. As Andy mentioned, this is definitely on our radar and we've made it priority to fix it!
Let's keep discussing this via email, you and I, so I can get some more details from you, ok?
Rotate photos not working for guest logins
Dear Folks
If a guest login tries to rotate a photo they can go through the normal photo selection process and request the rotate. They will then be taken to the page that says that the rotate will happen in background. However when they then click on the 'continue to use smugmug' link they will go to a page saying that that gallery doesn't exist. The rotation will also not happen.
Following exactly the same process on the same computer but logged in as the regular user rather than guest works perfectly.
tx + best wishes to all
Richard
ps. I couldn't enter this on the wiki bug report page as I didn't know who to assign this to. Is it possible to add an 'unassigned' person to the list?
If a guest login tries to rotate a photo they can go through the normal photo selection process and request the rotate. They will then be taken to the page that says that the rotate will happen in background. However when they then click on the 'continue to use smugmug' link they will go to a page saying that that gallery doesn't exist. The rotation will also not happen.
Following exactly the same process on the same computer but logged in as the regular user rather than guest works perfectly.
tx + best wishes to all
Richard
ps. I couldn't enter this on the wiki bug report page as I didn't know who to assign this to. Is it possible to add an 'unassigned' person to the list?
Hi Rich, thanks it's been validated and logged on our internal bug system.
the layout changed every second or so, as if your Javascript layout algorithm is changing its mind. It did it continuously for at least 20 minutes before I killed it.
I'm running Windows XP with IE 7.0.5730.11, with Google and Alexa toolbars. I was logged in to smugmug, viewing in smugmug style. Spy++ reported the client window was sized to 1000x789.
I sent a message to your help desk and Sebastian Hosche was unable to reproduce the problem. When I tried to re-create it, I couldn't either.
One difference I noticed that might be significant is that normally when the window is tall enough to display the entire page, the vertical scroll bar remains present, but the slider vanishes. However, back when I was having the problem, the entire scroll bar would vanish when it wasn't needed. (Perhaps a behavior carried over from some previous page?)
Could be that when the layout code switched to large mode, the page got taller, which forced it to have to scroll, which popped up the vertical scroll bar, which reduced the available width, which caused the layout to switch to the small mode, which made the page shorter, which eliminated the scroll bars, which increased the available width, which caused the layout to swich to large mode...
This is not a high-priority issue for me, and the obvious work-around is to resize the window, but I thought you folks might be excited by new and interesting ways to break things.
(If you want, I can provide screen captures and a copy of the HTML saved by IE.)
the layout changed every second or so, as if your Javascript layout algorithm is changing its mind. It did it continuously for at least 20 minutes before I killed it.
I'm running Windows XP with IE 7.0.5730.11, with Google and Alexa toolbars. I was logged in to smugmug, viewing in smugmug style. Spy++ reported the client window was sized to 1000x789.
Mark,
Thanks for taking the time to report this. We'll keep an eye on it and I'll try reproducing it again later on.
Sebastian
EDIT: I did some more testing, but it didn't happen to me. It might be a IE7 thing, but in IE6 I can't make the vertical scrollbar disappear no matter how high I make the window. I also tried again your window sizes - all was good for me.
Arrange galleries bug?
On several occasions in the past couple of days after re-arranging galleries and clicking 'save changes' instead of going back to the galleries page I get 'create a new gallery for your adoring fans' but going back to my home page and accessing the category, in this case music and dance, the galleries are arranged as I had selected.
On several occasions in the past couple of days after re-arranging galleries and clicking 'save changes' instead of going back to the galleries page I get 'create a new gallery for your adoring fans' but going back to my home page and accessing the category, in this case music and dance, the galleries are arranged as I had selected.
Caroline
Hi Caroline can we get some links and exact steps to try and reproduce? Thanks.
I can work around the image caption +'s by touching the captions in the bulk editor, but I can't find a work around to make the gallery caption show here: http://dbdimages.smugmug.com/Colorado%202007
on the Black Canyon gallery. Inside the gallery, the caption shows correctly. What can i do to make it show at the category level?
When set to 'all thumbs' style, and in customization originals set to 'no' if I click on any image this is what displays beneath it
showing the 'O' for original, and the original is accesible. Right clicking gives the pop up warning and prevents saving so that is OK, but is this normal display ?
I'm using this gallery as an example as I have just created it but the same behavour occurs if I change the settings on other galleries.
Also I have 'photorank' enabled in customization for this gallery but there is no 'thumbs' flyout ? I'm not sure whether I have somehow prevented this in my customization but I didn't think this was the case.
I made some small changes not related to rotating on my galleries only to find that when reloading a few images had rotated, fortunately they could be rotated back ok but a bit odf a pain to do each time
It was yesterday so sorry forgotten which galleries it was specifically
......Just reminded me of those road signs 'tractors turning' (I expect to see them rotating in the Air!)
When set to 'all thumbs' style, and in customization originals set to 'no' if I click on any image this is what displays beneath it
showing the 'O' for original, and the original is accesible. Right clicking gives the pop up warning and prevents saving so that is OK, but is this normal display ?
NotAbug - notice that the url /Original is there, but it only shows the Large size. Your original is not shown at all. As designed, to prevent bad urls from causing blank pages for viewers (like if you DO allow originals, and then you change, and I still have a /Original link, at least I'll still have a valid link
I'm using this gallery as an example as I have just created it but the same behavour occurs if I change the settings on other galleries.
Also I have 'photorank' enabled in customization for this gallery but there is no 'thumbs' flyout ? I'm not sure whether I have somehow prevented this in my customization but I didn't think this was the case.
Caroline
NotAbug - you have put this in your Javascript, blocking the thumbs from appearing:
displaySmugPopular = false;
NotAbug - notice that the url /Original is there, but it only shows the Large size. Your original is not shown at all. As designed, to prevent bad urls from causing blank pages for viewers (like if you DO allow originals, and then you change, and I still have a /Original link, at least I'll still have a valid link
I thought you probably had a valid explanation for this
NotAbug - you have put this in your Javascript, blocking the thumbs from appearing:
displaySmugPopular = false;
Goodness me I wonder when I did that ? Someone must surely have helped me. Never thought to look in Javascript and probably wouldn't have recognized it anyway - so I've learnt something new again today.
I'm pretty sure someone has mentioned this before, but in case I am wrong, the iPhoto uploader is suddenly acting oddly. I have used this since January with no (or few) issues, but in the last week to 10 days, when I use the Smugmug Uploader to upload directly from iPhoto, the photos all go to the wrong gallery. Usually a gallery that is close to my intended gallery on the list (sometimes one up or one down on the list). So, I will upload 40 photos and not know where they went, and then have to do a search for them (thank god for the search tool). Then move them to the correct gallery. And pray that the client whose gallery they erroneously went to is not currently viewing her/his gallery and wondering why a strangers' proofs are in there.
Did you recently make changes to the uploader? I don't know why this would be happening all of the sudden after months of usage.
'Basic' tab on Photo Information window sometimes missing
Don't know how to best describe this, so I took a screenshot (cropped):
As you can see the 'Basic' tab in the Photo Information window is missing and only the 'Detailed' tab is showing. The information in the windows itself is normally found under the 'Basic' tab. This only happens when I enter a smugmug style gallery and press Photo Info for the first time (during that visit to the gallery). As soon as I mouse over the Photo Information window it looks normal again and it stays that way until I visit the gallery again (or any other smugmug style gallery).
I'm pretty sure someone has mentioned this before, but in case I am wrong, the iPhoto uploader is suddenly acting oddly. I have used this since January with no (or few) issues, but in the last week to 10 days, when I use the Smugmug Uploader to upload directly from iPhoto, the photos all go to the wrong gallery. Usually a gallery that is close to my intended gallery on the list (sometimes one up or one down on the list). So, I will upload 40 photos and not know where they went, and then have to do a search for them (thank god for the search tool). Then move them to the correct gallery. And pray that the client whose gallery they erroneously went to is not currently viewing her/his gallery and wondering why a strangers' proofs are in there.
Did you recently make changes to the uploader? I don't know why this would be happening all of the sudden after months of usage.
The old version doesn't update automatically.
Please remove the old uploader, and download/install the new uploader, here. That should take care of all your problems (with regards to iPhoto uploading anyway )
Comments
...pics..
JT's gonna be getting to all that in due time....
Portfolio • Workshops • Facebook • Twitter
OH - OK - sorry :cry
...pics..
Please see this thread for details:
http://dgrin.com/showthread.php?p=592398#post592398
G'day Ryan,
I have been working on fixing up of feeds, but they have temporarily taken a back seat due to a rewrite of the MacUploader.
Hopefully, it won't be too long before I get them released.
Cheers,
David
SmugMug API Developer
My Photos
Thank you to the webmaster for fixing my Dgrin account so I could ask for help. The Wiki system is not currently adding new users as they migrate to Google, so don't bother trying to report bugs there unless you're already a registered user. (Don't we all need yet another account to manage?)
We are recent subscribers to Smugmug pro (aerphotography) and have NEVER been able to successfully use the cart. We tried again late last week when you apparently had some outages and database failures. Although it is agonizingly S-L-O-W, I can now successfully select and add multiple images to the cart. I just can't get to the next step:
TO CART >>
After it says "Loading" for several minutes, I get an error message indicating the connection was reset because the server is unavailable or too busy. My wife is the photographer and I'm her tech support. She already wants to give up on Smugmug saying, "it looks great, but it doesn't work." We came over from Printroom after several clients complained about it. I still want to try to resolve these things. Have you guys experienced rapid growth that is straining your server/bandwidth resources? (and please don't skip this question in your reply.)
As I write this, I'm still adding images to the cart--one at a time. It is hard for me to understand why this part of the process would be so slow.
Portfolio • Workshops • Facebook • Twitter
Uh, hello. The add photos to cart is slow but it works. The real problem is I can't get to the cart after adding photos. The status bar says "Waiting for www.smugmug.com" and there is no apparent activity until the request times out and generates the error message.
Anne, a Suppport Hero, suggested I enter smaller orders like 100 at a time, but the "on to cart >>" request just times out the same way even if I'm ordering only one photo. This happens on OS X, on Windows XP, Firefox 1, Firefox 2, logged in, or logged out.
Portfolio • Workshops • Facebook • Twitter
Hi,
My first thought is that you might have a bunch of images sitting in your cart, so when you go to load the cart page (even if you've only added a single image just now), the cart is trying to generate thumbs, cropping, and prices for many many images.
If you were to dump out your cart so it was squeaky clean, I would certainly expect adding one image to the cart would cause no trouble and the cart would be kicky fast for you.
Of course, ideally you would be able to have 100s of images in your cart on a home connection and it would still be fast with no time-out errors. As Andy mentioned, this is definitely on our radar and we've made it priority to fix it!
Let's keep discussing this via email, you and I, so I can get some more details from you, ok?
-Anne
Dear Folks
If a guest login tries to rotate a photo they can go through the normal photo selection process and request the rotate. They will then be taken to the page that says that the rotate will happen in background. However when they then click on the 'continue to use smugmug' link they will go to a page saying that that gallery doesn't exist. The rotation will also not happen.
Following exactly the same process on the same computer but logged in as the regular user rather than guest works perfectly.
tx + best wishes to all
Richard
ps. I couldn't enter this on the wiki bug report page as I didn't know who to assign this to. Is it possible to add an 'unassigned' person to the list?
Portfolio • Workshops • Facebook • Twitter
http://mdraughn.smugmug.com/gallery/3206607#176840693
the layout changed every second or so, as if your Javascript layout algorithm is changing its mind. It did it continuously for at least 20 minutes before I killed it.
I'm running Windows XP with IE 7.0.5730.11, with Google and Alexa toolbars. I was logged in to smugmug, viewing in smugmug style. Spy++ reported the client window was sized to 1000x789.
I sent a message to your help desk and Sebastian Hosche was unable to reproduce the problem. When I tried to re-create it, I couldn't either.
One difference I noticed that might be significant is that normally when the window is tall enough to display the entire page, the vertical scroll bar remains present, but the slider vanishes. However, back when I was having the problem, the entire scroll bar would vanish when it wasn't needed. (Perhaps a behavior carried over from some previous page?)
Could be that when the layout code switched to large mode, the page got taller, which forced it to have to scroll, which popped up the vertical scroll bar, which reduced the available width, which caused the layout to switch to the small mode, which made the page shorter, which eliminated the scroll bars, which increased the available width, which caused the layout to swich to large mode...
This is not a high-priority issue for me, and the obvious work-around is to resize the window, but I thought you folks might be excited by new and interesting ways to break things.
(If you want, I can provide screen captures and a copy of the HTML saved by IE.)
-- Mark
Thanks for taking the time to report this. We'll keep an eye on it and I'll try reproducing it again later on.
Sebastian
EDIT: I did some more testing, but it didn't happen to me. It might be a IE7 thing, but in IE6 I can't make the vertical scrollbar disappear no matter how high I make the window. I also tried again your window sizes - all was good for me.
SmugMug Support Hero
Please see this link: http://www.dgrin.com/showthread.php?t=68027
Portfolio • Workshops • Facebook • Twitter
On several occasions in the past couple of days after re-arranging galleries and clicking 'save changes' instead of going back to the galleries page I get 'create a new gallery for your adoring fans' but going back to my home page and accessing the category, in this case music and dance, the galleries are arranged as I had selected.
Caroline
www.carolineshipsey.co.uk - Follow me on G+
[/URL]
Portfolio • Workshops • Facebook • Twitter
Hi Andy
http://www.carolineshipsey.co.uk/Music%20&%20Dance
Click 'Arrange'
Changed Mendip Stave Dancers from position 7 to postition 2
'Save changes' goes to
http://www.carolineshipsey.co.uk/Music%20&%20Dance
Return to http://www.carolineshipsey.co.uk/Music%20&%20Dance by pasting link back in and the changes show up correctly.
However, every time I try to re-arrange the galleries, after changing the positions and clicking 'Save changes' I end up going to http://www.carolineshipsey.co.uk/gallery/create.mg
FF 2.0.0.6 OS 10.4.10
Anything else ?
Caroline
www.carolineshipsey.co.uk - Follow me on G+
[/URL]
Nope - that's perfect. I replicated internally and bugged it.
I know the cause, it's the & ampersand in the category name. We'll fix that.
Portfolio • Workshops • Facebook • Twitter
Thanks Andy
www.carolineshipsey.co.uk - Follow me on G+
[/URL]
Hi All
I can work around the image caption +'s by touching the captions in the bulk editor, but I can't find a work around to make the gallery caption show here:
http://dbdimages.smugmug.com/Colorado%202007
on the Black Canyon gallery. Inside the gallery, the caption shows correctly. What can i do to make it show at the category level?
Thanks,
Dale B. Dalrymple
http://dbdimages.com
...with apology to Archimedies
Using this gallery as an example
http://carolineshipsey.smugmug.com/gallery/3350977/
When set to 'all thumbs' style, and in customization originals set to 'no' if I click on any image this is what displays beneath it
showing the 'O' for original, and the original is accesible. Right clicking gives the pop up warning and prevents saving so that is OK, but is this normal display ?
I'm using this gallery as an example as I have just created it but the same behavour occurs if I change the settings on other galleries.
Also I have 'photorank' enabled in customization for this gallery but there is no 'thumbs' flyout ? I'm not sure whether I have somehow prevented this in my customization but I didn't think this was the case.
Caroline
www.carolineshipsey.co.uk - Follow me on G+
[/URL]
I don't often do much to my galleries but it seems whenever I do someting glitches
http://digital-finger.smugmug.com/
This time images were rotating themselves
I made some small changes not related to rotating on my galleries only to find that when reloading a few images had rotated, fortunately they could be rotated back ok but a bit odf a pain to do each time
It was yesterday so sorry forgotten which galleries it was specifically
......Just reminded me of those road signs 'tractors turning' (I expect to see them rotating in the Air!)
...pics..
I'm using this gallery as an example as I have just created it but the same behavour occurs if I change the settings on other galleries.
NotAbug - you have put this in your Javascript, blocking the thumbs from appearing:
displaySmugPopular = false;
Portfolio • Workshops • Facebook • Twitter
Sorry for wasting your time Andy,
Cheers
Caroline
www.carolineshipsey.co.uk - Follow me on G+
[/URL]
Did you recently make changes to the uploader? I don't know why this would be happening all of the sudden after months of usage.
Don't know how to best describe this, so I took a screenshot (cropped):
As you can see the 'Basic' tab in the Photo Information window is missing and only the 'Detailed' tab is showing. The information in the windows itself is normally found under the 'Basic' tab. This only happens when I enter a smugmug style gallery and press Photo Info for the first time (during that visit to the gallery). As soon as I mouse over the Photo Information window it looks normal again and it stays that way until I visit the gallery again (or any other smugmug style gallery).
www.marcoglasbergen.nl
Please remove the old uploader, and download/install the new uploader, here. That should take care of all your problems (with regards to iPhoto uploading anyway
www.ivarborst.nl & smugmug